Wideband audio, also known as HD voice, refers to the next generation of voice quality for telephony audio resulting in high definition voice quality compared to standard digital telephony "toll quality". It extends the frequency range of audio signals transmitted over telephone lines, resulting in higher quality speech. The range of the human voice extends from 80 Hz to 14 kHz but traditional, voiceband or narrowband telephone calls limit audio frequencies to the range of 300 Hz to 3.4 kHz. Wideband audio relaxes the bandwidth limitation and transmits in the audio frequency range of 50 Hz to 7 kHz or higher.
In 1987, the International Telecommunication Union (ITU) standardized a version of wideband audio as G.722. Radio broadcasters began using G.722 over Integrated Services Digital Network (ISDN) to provide high-quality audio for remote broadcasts, such as from sports venues. AMR-WB (G.722.2) was developed by Nokia and VoiceAge and it was first specified by 3GPP.
The traditional telephone network (PSTN) is generally limited to narrowband audio by the intrinsic nature of its transmission technology, TDM (time-division multiplexing), and by the analogue-to-digital converters used at the edge of the network, as well as the speakers, microphones and other elements in the endpoints themselves.
Wideband audio has been broadly deployed in conjunction with videoconferencing. Providers of this technology quickly discovered that despite the explicit emphasis on video transmission, the quality of the participant experience was significantly influenced by the fidelity of the associated audio signal.
Communications via Voice over Internet Protocol (VoIP) can readily employ wideband audio. When PC-to-PC calls are placed via VoIP services, such as Skype, and the participants use a high-quality headset, the resulting call quality can be noticeably superior to conventional PSTN calls. Some of the handsets manufactured by Nokia which run S60 and Series40 OS that support VoIP also support wideband audio. A number of audio codecs have emerged to support these services, supplementing G.722.
Manufacturers of audio conferencing equipment have introduced wideband-capable models that include support for G.722 over VoIP.
Conference calls are a direct beneficiary of the enhancements offered by wideband audio. Participants often struggle to figure out who is talking, or to understand accented speakers. Misunderstandings are commonplace due primarily to generally poor audio quality and an accumulation of background noise.
Some listener benefits cited of wideband audio compared to traditional (narrowband):
- clearer overall sound quality
- easier to recognize voices, distinguish confusing sounds and understand accented speakers
- ease of deciphering words that have the close sounds of ‘s’ and ‘f’ and others, often indistinguishable over telephone lines
- ability to hear faint talkers and to understand double-talk (when more than one person is speaking at the same time)
- reduced listening effort (decreased cognitive load), resulting in increased productivity and lessened listener fatigue
- better understanding in the face of other impairments, such as when talkers are using a speakerphone or in the presence of background noise
Despite its reputation for poor audio quality, the mobile telephone industry has started to make some progress on wideband audio. The 3GPP standards group has designated G.722.2 as its wideband codec and calls it Advanced Multirate – Wideband (AMR-WB). A few handsets have been produced supporting this codec (for example, HTC, Nokia , Samsung and Sony, and network demonstrations have been conducted.
As business telephone systems have adopted VoIP technology, support for wideband audio has grown rapidly. Telephone sets from Avaya, Cisco, NEC Unified Solutions, Grandstream, Gigaset, Polycom (which brands wideband audio "HD Voice"), Snom, AudioCodes (which brands wideband audio "HDVoIP") and others now incorporate G.722, as well as varying degrees of higher-quality audio components.
Suppliers of integrated circuits for telephony equipment, including DSP Group, Broadcom, Infineon, and Texas Instruments, include wideband audio in their feature portfolios. There are audio conferencing service providers that support wideband connections from these and other VoIP endpoints, while also permitting PSTN participants to join the conference in narrowband. sipXtapi is an open source solution for VoIP media processing engine supporting wideband and HD voice that provides RTP and codecs through a plugin framework for use with SIP and other VoIP protocols. Skype uses an audio codec called Silk which allows for extremely high quality audio.
A number of carriers around the world have rolled out HD voice services based on the G.722 wideband standard. In North America, hosted service providers have recently deployed the Aastra Hi-Q upgrade to its installed user base and as of January 2010 claimed around 70,000 HD voice endpoints. Consumer service provider ooma has an estimated 25,000 HD voice endpoints deployed stemming from its roll out of its second-generation Telo hardware.
After years of trials, AMR-WB was made commercially available in September 2009, when Orange launched the world's first high-definition voice service for mobile phones in Moldova, the first time since the 1990s that mobile voice technologies have been subject to a significant evolution. The first mobile handset integrating high-definition voice capability launched by Orange Moldova is the Nokia 6720c, which integrates WB-AMR. Orange has since rolled out HD voice in the UK, France, Belgium, Romania, Armenia, Dominican Republic and Spain, with Switzerland and Luxembourg due to follow. Moreover Orange has announced that will ensure HD Voice interoperability between Orange countries for both mobile and fixed networks, interoperability with other operators and looking to launch HD Voice over their 2G networks as well, by in 2013/2014.
- As of March 2014, GSA a report announces 100 commercial mobile HD Voice networks launched in 71 countries.
Following are wideband codecs used in telecommunication 
- Extended Adaptive Multi-Rate – Wideband
- Skype SILK
- Microsoft RTAudio
- Variable-Rate Multimode Wideband (VMR-WB)
- internet Speech Audio Codec (iSAC)
- Forum Nokia - VoIP details.
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- www.hdvoicenews.com – HD Voice News
- The Effect of Bandwidth on Speech Intelligibility – Polycom technical White Paper
- TMCNet.com HD Voice Community
- VoIP transitioning to High Definition Voice – InfoWorld blog on wideband audio
- Texas Instruments HD Audio website
- Can You Hear What I Mean? Polycom Delivers HD Voice[dead link] – sponsored IDC White Paper
- International Telecommunications Union
- HD Voice Cookbook