Expedia: Difference between revisions
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In 2006, Expedia was awarded a [[Webby Award]] in the area of "Best In Travel Websites" [http://www.webbyawards.com/webbys/current.php?season=10], a Stevie Award from the American Business Association for "Most Innovative Company" [http://www.stevieawards.com/pubs/awards/70_2010_13139.cfm], as well as the top rating in customer satisfaction across online travel agencies by the American Customer Satisfaction Index [http://www.theacsi.org/index.php?option=com_content&task=view&id=140&Itemid=119] |
In 2006, Expedia was awarded a [[Webby Award]] in the area of "Best In Travel Websites" [http://www.webbyawards.com/webbys/current.php?season=10], a Stevie Award from the American Business Association for "Most Innovative Company" [http://www.stevieawards.com/pubs/awards/70_2010_13139.cfm], as well as the top rating in customer satisfaction across online travel agencies by the American Customer Satisfaction Index [http://www.theacsi.org/index.php?option=com_content&task=view&id=140&Itemid=119] |
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Of note, some customers have been unsatisfied with various aspects of Expedia.com products and services. Customer complaints include lost reservations, erroneous hotel accommodations, poor customer service, bad pricing policy, and failure to post negative reviews online at Expedia.com. But a number of customers did quote that Expedia staffers in Manila, Philippines offered good customer service. It was also concluded that supervisors from the Expedia station in Manila played a vital role in the performance of the Customer Service Representatives. [http://www.mouthshut.com/product-reviews/Expedia.com-925035233.html] [http://www.rateitall.com/i-19232-expediacom.aspx]. |
Of note, some customers have been unsatisfied with various aspects of Expedia.com products and services. Customer complaints include lost reservations, erroneous hotel accommodations, poor customer service, bad pricing policy, and failure to post negative reviews online at Expedia.com. But a number of customers did quote that Expedia staffers in Manila, Philippines offered good customer service. It was also concluded that supervisors from the Expedia station in Manila played a vital role in the performance of the Customer Service Representatives. Another worth mentioning is the utmost customer support provided by the center in Cebu, Philippines.[http://www.mouthshut.com/product-reviews/Expedia.com-925035233.html] [http://www.rateitall.com/i-19232-expediacom.aspx]. |
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==See also== |
==See also== |
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Revision as of 19:11, 28 August 2007
| Expedia logo | |
| File:Expedia.comScreenShot.png Homepage of Expedia.com | |
Type of site | travel agency |
|---|---|
| Headquarters | Santa Monica, California, USA |
| Owner | IAC/InterActiveCorp |
| Created by | Rich Barton and Lloyd Frink |
| URL | http://www.expedia.com |
| Commercial | Yes |
| Registration | No |
Expedia.com is an Internet-based travel agency, part of Expedia, Inc.(Nasdaq: EXPE), headquartered in Bellevue, Washington, USA. It books airline tickets, hotel reservations, car rentals, cruises, vacation packages, and various attractions and services via the World Wide Web and telephone travel agents. The company serves customers in Australia, Canada, France, Germany, Italy, Japan, the Netherlands, Norway, Spain, the United Kingdom, the United States and now, India. Founded as a division of Microsoft in October 1996,[1] Expedia was spun off in 1999, and was purchased by USA Networks in 2001 [1] (USA changed its name to InterActiveCorp in 2003 [2]). IAC spun off its travel group of businesses under the Expedia name in August 2005, including Expedia, Expedia Corporate Travel, TripAdvisor, Classic Vacations®, eLong, Hotels.com, and Hotwire.com. Expedia uses Worldspan as their main Computer reservations system, with Pegasus and their own Canadian connectivity company for hotel direct connects as an adjunct for hotels not listed in Worldspan.[3]
Customer Feedback
In 2006, Expedia was awarded a Webby Award in the area of "Best In Travel Websites" [4], a Stevie Award from the American Business Association for "Most Innovative Company" [5], as well as the top rating in customer satisfaction across online travel agencies by the American Customer Satisfaction Index [6]
Of note, some customers have been unsatisfied with various aspects of Expedia.com products and services. Customer complaints include lost reservations, erroneous hotel accommodations, poor customer service, bad pricing policy, and failure to post negative reviews online at Expedia.com. But a number of customers did quote that Expedia staffers in Manila, Philippines offered good customer service. It was also concluded that supervisors from the Expedia station in Manila played a vital role in the performance of the Customer Service Representatives. Another worth mentioning is the utmost customer support provided by the center in Cebu, Philippines.[7] [8].
See also
External links
References
- ^ The 'Net Magazine, March 1997 issue, "Where Do You Really Want To Go Today?", page 21.