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[[Image:GobiernoUSAgov logo.png|right|thumb]]
[[Image:GobiernoUSAgov logo.png|right|thumb]]
'''GobiernoUSA.gov''' is the official Spanish-language [[web portal]] of the [[United States Government]]. "Gobierno" is Spanish for "government." The portal provides centralized access to free and trustworthy U.S. government information and services in Spanish on a wide range of topics such as [[immigration]], [[employment]], [[health]], [[education]] and more. In addition to federal information and services, this portal also provides information from state and local governments, as well as the [[District of Columbia]] and the [[Commonwealth of Puerto Rico]] and other territories.
'''[http://GobiernoUSA.gov GobiernoUSA.gov]''' is the official [[web portal]] of the [[United States Government]] in Spanish. It is the sister site of [[USA.gov]], the official web portal of the U.S. Government in English. "Gobierno" is Spanish for "government."


GobiernoUSA.gov provides official U.S. Government information and services in Spanish in a user-friendly way. It gives Spanish speakers access to government information and services, original articles, and social media channels.
GobiernoUSA.gov is the Spanish-language counterpart of [[USA.gov]], the official web portal of the U.S. government in English, and part of the Office of Citizen Services and Communications in the U.S. [[General Services Administration]]. GobiernoUSA.gov is not a direct [[translation]] of USA.gov; rather, but rather an adaptation that was specifically created to address the unique government information needs of its Spanish-speaking audience.


GobiernoUSA.gov is not a direct translation of USA.gov, but rather a social and cultural adaptation designed to address the unique information needs of Spanish speakers. It reaches out to readers by using the latest Internet communication tools as well as through community collaboration.
==Background==


During national disasters, GobiernoUSA.gov provides official, centralized U.S. Government information for Spanish speakers. In 2005, the portal aggregated official information in Spanish in the wake of Hurricane Katrina, offering information about federal and state benefits as well as assistance programs for disaster victims. The site adopted a similar response during the [[October_2007_California_wildfires|2007 Southern California wildfires]], which burned more than 1,500 homes.
GobiernoUSA.gov is an outreach effort to inform Spanish speakers about official and free U.S. government resources and programs available to them. The website was launched on October 16, 2003 to support the President's Management Agenda and [[Executive Order 13166]], which mandates the Federal Government provide meaningful access to programs and activities for people with Limited English Proficiency.<ref>[http://www.usdoj.gov/crt/cor/Pubs/eolep.htm Executive Order 13166]</ref>


GobiernoUSA.gov is part of the Office of Citizen Services and Innovative Technologies in the U.S. General Services Administration.
As a web portal, GobiernoUSA.gov centralizes access links to relevant U.S. government information and services for Spanish speakers. According to the U.S. Census Bureau there were 44 million [[Hispanics]] in the U.S. in 2006 and Spanish is now the most spoken language in U.S. homes after English.<ref>[http://factfinder.census.gov/servlet/DTTable?_bm=y&-geo_id=01000US&-ds_name=ACS_2006_EST_G00_&-mt_name=ACS_2006_EST_G2000_B03001 U.S. Census Bureau]</ref> The Pew Hispanic Center estimates the Hispanic population will triple in size and will account for most of the U.S. population growth from 2005 through 2050.<ref>[http://pewhispanic.org/ Pew Hispanic Center]</ref> Hispanics are predicted to make up 29% of the U.S. population in 2050, compared with 14% in 2005. Furthermore, Hispanics are not only the fastest-growing demographic group in the U.S., but also the fastest-growing group using the Internet—18 million online in 2008 according to ComScore Media Metrix.<ref>[http://www.comscore.com/ ComScore Media Metrix]</ref> In 2007, GobiernoUSA.gov had an estimated 2.7 million visitors.


==Structure==
==History==


GobiernoUSA.gov was launched on October 16, 2003 to support [[Executive Order 13166]], signed by President Bill Clinton in 2000, which requires federal agencies to provide meaningful information and services for people with limited English proficiency (LEP).
GobiernoUSA.gov is a directory of federal, state, and local resources organized by topic and by audience such as General public, Newcomers, Visitors to the United States, and Businesspeople. The site also provides information for students as well as kids and youth. Visitors can access government information organized by over 20 topics such as employment, immigration, housing, and health resources as well as complete government transactions on-line in Spanish. These online services include verifying the status of an immigration case, applying for student financial aid, filing a consumer complaint, or registering to vote, among others. Visitors are also able to access information in Spanish through a search engine; a directory of agencies divided by federal, state, and local governments; as well as international organizations and embassies. Visitors can receive updates via e-mail alerts and subscribe to the site's RSS feed.


The portal is the key part of an integrated outreach effort created to address the unique government information needs of the estimated 35 million U.S. residents who speak Spanish at home, or about 12% of the population, according to the U.S. Census Bureau.
⚫
==Features==
===Search engine===
GobiernoUSA.gov's powerful [[search engine (computing)|search engine]] crawls millions of web pages from federal, state, local governments and U.S. territories in order to provide visitors with the most relevant, official government search results in Spanish. Visitors can initiate a search from any page on the website or directly on BuscadorUSA.gov and select to search all government websites, images, or the GobiernoUSA.gov website only. In addition to the standard search results format, results are also grouped into categories through which visitors can access official government information and images. In the search results page, visitors can preview the web page to verify that it contains the information they are seeking or open a new web page while viewing their search results.


The portal is the key part of an integrated outreach effort created to address the unique government information needs of the estimated 35 million U.S. residents who speak Spanish at home, or about 12% of the population, according to the U.S. Census Bureau<ref name="U.S. Census Facts for Figures Hispanic Heritage Month 2009: Sept. 15 - Oct. 15">[http://www.census.gov/newsroom/releases/archives/facts_for_features_special_editions/cb09-ff17.html U.S. Census Facts for Figures Hispanic Heritage Month 2009: Sept. 15 - Oct. 15]</ref>.
===Online tutorials===
In March 2008, a series of online tutorials were added to help Spanish speakers find official U.S. government information and services online. The tutorials utilize a [[multimedia]] platform that provides audio and visual instruction, which allows visitors to pinpoint their specific areas of interest and experience a guided exploration of what GobiernoUSA.gov and the U.S. government have to offer. The online tutorials (available in [[Adobe Flash|Flash]] and [[HTML]]) cover topics that were selected to meet specific needs of Spanish speakers.


Hispanic online visitors have been growing faster than the total U.S. Internet audience <ref>[http://www.reuters.com/article/idUS165991+16-Apr-2009+PRN20090416 U.S. Hispanic Internet Audience Growth Outpaces Total U.S. Online Population
===E-mail alerts===
by 50 Percent]</ref>. The Hispanic online audience grew by 3.3 million users in the last 11 months ending in March 2010. There are now more than 23.6 million Hispanic users online<ref name="U.S. Hispanic Internet Audience Growth Outpaces Total U.S. Online Population
GobiernoUSA.gov enables Spanish speakers to receive updates regarding new content added to the site via free e-mail alerts. Visitors can choose their favorite pages from a selection of categories corresponding to the site's topics. Visitors can also create a profile which enables them to add, delete or change chosen categories, add a password, change subscription preferences and unsubscribe.
by 50 Percent">[http://www.portada-online.com/article.aspx?aid=5934 U.S. Hispanic Internet Audience Growth Outpaces Total U.S. Online Population
by 50 Percent]</ref>.
The portal was initially called FirstGov En Español but was renamed GobiernoUSA.gov in 2006 to reflect more accurately the Spanish-language nature of the site. It was redesigned in the summer of 2010 to keep up with advancements in technology and to better respond to its audience needs. Among the new features is a clear and easy to navigate design, mega drop down menus in all pages, and a rotator box featuring the most relevant information for Hispanics.


Originally conceived as a directory of federal websites, the portal now includes robust state and local government directories. It also offers a variety of online services and original content about government programs and services with the Spanish-speaking user in mind. In 2008, GobiernoUSA.gov launched a social media outreach campaign where users can receive updates on a variety of topics and interact with the government through Facebook and Twitter.
===RSS feed===
Visitors to GobiernoUSA.gov can also sign up to receive updates via the site's RSS feed. Subscribers will automatically receive a notification once the site's relevant news and features are updated.


⚫
==Features==
===Contact the Government===
GobiernoUSA.gov also provides a Contact Us page for visitors to send their comments or questions about the government and its services. Visitors can choose to make their inquiries by e-mail, telephone, or mail.


GobiernoUSA.gov offers a directory of federal, state and local resources in Spanish organized by topics in which users can easily find information. Additionally, the following features allow users to find the information and services they need, and to stay updated with changes and new information.
===E-mail this page===
Visitors to GobiernoUSA.gov can share their favorite pages with friends and family by using the site's email this page feature. This feature is available on all site pages in the upper right corner so that visitors can easily share the information on the website with others.


* Original content: Users can read articles highlighting government programs and services. These articles feature interviews, video, and audio (with transcripts) with government officials on important topics such as immigration, education, health, and many others.
===Toggle===
* Online services: Visitors can download and submit forms, perform searches, and find a large number of Spanish language government services at the federal, state and local levels.
GobiernoUSA.gov enables visitors to view the corresponding English page on USA.gov when applicable through its bi-directional toggle feature. For example, if a certain topic on GobiernoUSA.gov is also available on USA.gov, a user can access the information in either language by clicking on the "View this Topic in English" or "Vea este tema en español" button, respectively. This enables visitors of both sites to access official government information and services in English and Spanish.
* Search engine: A powerful search engine provides users the most relevant and official government search results in Spanish from millions of federal, state and local government pages. The search capability is available from any page or directly from [http://buscador.gov Buscador.gov].
* Subscription services: Users can sign-up to receive free e-mail alerts and RSS feeds whenever information on the site is updated.
* Bi-directional toggle: Users can view the corresponding English page on USA.gov where applicable.
⚫
* Accessibility: GobiernoUSA.gov is accessible to all users, providing the ability to change font size on any page, an especially helpful feature for the visually impaired or those with other disabilities.


===Accessibility===
==Outreach==
⚫
GobiernoUSA.gov is accessible to all visitors and provides them with the ability to change the [[font]] size on any page. This feature is especially helpful for those with vision impairment or other [[disability| disabilities]] which prevents them from reading small font sizes.


To reach Hispanic audiences online, GobiernoUSA.gov has a proactive outreach program. This includes:
==Web best practices==
===Federal Multilingual Websites Committee (FMWC)===
The Federal Multilingual Websites Committee (FMWC) works to meet the growing demand for government information and services in other languages and to share ideas, challenges and best practices for managing multilingual content and websites.


* Social networking services: Users can engage with GobiernoUSA.gov on [[Twitter]] and [[Facebook]].
As a member of the Web Managers Advisory Council, GobiernoUSA.gov shares web management best practices with the FMWC. These best practices are developed through lessons learned regarding most efficient and user-friendly techniques to deliver information to online Spanish speakers, and are shared to improve the overall quality of multilingual government websites.
* Key partnerships in the Hispanic community: GobiernoUSA.gov disseminates information through some of the most popular Spanish-language websites, including [[Univision]], MSN Latino, AOL Latino, [[Terra Networks|Terra]], and others.


===Federal web requirements and guidelines===
==Federal web requirements, guidelines and multilingual committee==
GobiernoUSA.gov strictly adheres to all requirements and guidelines for federal websites, including those established by the [[E-Government Act of 2002]], the U.S. [[Office of Management and Budget]]'s (OMB) Policies for Federal Public Websites, Section 508 of the [[Rehabilitation Act of 1973]] regarding website accessibility. The site also strictly follows requirements of the [[Privacy Act of 1974]], the [[Federal Information Security Management Act of 2002]], and other privacy and security requirements.


GobiernoUSA.gov adheres to all requirements and guidelines for federal websites, including [[Section 508 Amendment to the Rehabilitation Act of 1973|Section 508 of the Rehabilitation Act]], which gives people with disabilities the same access to information as the rest of the public.
==Crisis response initiatives==
GobiernoUSA.gov is the designated destination for the Spanish-speaking public looking for official information during national [[disaster| disasters]]. In times of crisis, this portal has provided its visitors with comprehensive news and information about resources and government services available to them in Spanish.


The portal strives to preserve government information as outlined in the [[E-Government Act of 2002]]. It also follows policies set forth by the U.S. Office of Management and Budget Policy for Federal Public Websites.
In the wake of [[Hurricane Katrina]] in 2005 GobiernoUSA.gov centralized all Spanish language information across government agencies on a page dedicated to this hurricane. It also worked with other agencies to determine what information was needed and collaborated in the review of materials that had to be posted immediately, such as how to find missing relatives, replace lost documents, etc. The page on Hurricane Katrina later became a page about Hurricanes Katrina, Rita, and Wilma within the Disasters and Emergencies section of the website. This page contains information about U.S. federal and state benefits and assistance programs for hurricane victims. In the unfortunate event that the country suffers another hurricane of catastrophic scope, GobiernoUSA.gov will continue to lead a Spanish language interagency response to provide relevant and updated information to the public.


The site complies with the [[Privacy Act of 1974]] and the Federal Information Security Management Act of 2002.
In 2007, a new page was created on GobiernoUSA.gov to address the wildfires in Southern California, which burned more than 1500 homes. This page contains updated information on how to find loved ones, how to get help from federal and state agencies, and how to volunteer.


GobiernoUSA.gov leads the [http://www.usa.gov/webcontent/community/groups/fmwc.shtml Federal Multilingual Websites Committee], a group of federal, state and local web managers working to expand and improve web content in languages other than English.
In 2008, information about [[tornados]] was added to the Disasters and Emergencies section of the website. Visitors to GobiernoUSA.gov were directed to FEMA to request assistance from state and local government programs.<ref>[http://www.fema.gov/spanish/news/newsrelease_spa.fema?id=42480 FEMA]</ref>

The GobiernoUSA.gov team also works with other federal agencies to communicate the latest information related to a national crisis requested by the public.


==References==
==References==
Line 67: Line 65:
*[http://www.usa.gov USA.gov]
*[http://www.usa.gov USA.gov]
*[http://www.buscadorUSA.gov BuscadorUSA.gov]
*[http://www.buscadorUSA.gov BuscadorUSA.gov]
*[http://facebook.com/GobiernoUSAgov GobiernoUSA.gov on Facebook]
*[http://www.gsa.gov/Portal/gsa/ep/channelView.do?pageTypeId=8199&channelPage=%2Fep%2Fchannel%2FgsaOverview.jsp&channelId=-13326 Office of Citizen Services and Communications]
*[http://twitter.com/GobiernoUSA GobiernoUSA.gov on Twitter]
*[http://www.usa.gov/webcontent/community/groups/fmwc.shtml Federal Multilingual Websites Committee]
*[http://www.usa.gov/webcontent/community/groups/fmwc.shtml Federal Multilingual Websites Committee]
*[http://www.whitehouse.gov/omb/memoranda/fy2005/m05-04.pdf Office of Management and Budget Policies for Federal Agency Public Websites]

[[Category:General Services Administration]]
[[Category:General Services Administration]]
[[Category:Government services web portals in the United States]]
[[Category:Government services web portals in the United States]]

Revision as of 23:04, 16 July 2010

GobiernoUSA.gov is the official web portal of the United States Government in Spanish. It is the sister site of USA.gov, the official web portal of the U.S. Government in English. "Gobierno" is Spanish for "government."

GobiernoUSA.gov provides official U.S. Government information and services in Spanish in a user-friendly way. It gives Spanish speakers access to government information and services, original articles, and social media channels.

GobiernoUSA.gov is not a direct translation of USA.gov, but rather a social and cultural adaptation designed to address the unique information needs of Spanish speakers. It reaches out to readers by using the latest Internet communication tools as well as through community collaboration.

During national disasters, GobiernoUSA.gov provides official, centralized U.S. Government information for Spanish speakers. In 2005, the portal aggregated official information in Spanish in the wake of Hurricane Katrina, offering information about federal and state benefits as well as assistance programs for disaster victims. The site adopted a similar response during the 2007 Southern California wildfires, which burned more than 1,500 homes.

GobiernoUSA.gov is part of the Office of Citizen Services and Innovative Technologies in the U.S. General Services Administration.

History

GobiernoUSA.gov was launched on October 16, 2003 to support Executive Order 13166, signed by President Bill Clinton in 2000, which requires federal agencies to provide meaningful information and services for people with limited English proficiency (LEP).

The portal is the key part of an integrated outreach effort created to address the unique government information needs of the estimated 35 million U.S. residents who speak Spanish at home, or about 12% of the population, according to the U.S. Census Bureau.

The portal is the key part of an integrated outreach effort created to address the unique government information needs of the estimated 35 million U.S. residents who speak Spanish at home, or about 12% of the population, according to the U.S. Census Bureau[1].

Hispanic online visitors have been growing faster than the total U.S. Internet audience [2]. The Hispanic online audience grew by 3.3 million users in the last 11 months ending in March 2010. There are now more than 23.6 million Hispanic users online[3].

The portal was initially called FirstGov En Español but was renamed GobiernoUSA.gov in 2006 to reflect more accurately the Spanish-language nature of the site. It was redesigned in the summer of 2010 to keep up with advancements in technology and to better respond to its audience needs. Among the new features is a clear and easy to navigate design, mega drop down menus in all pages, and a rotator box featuring the most relevant information for Hispanics.

Originally conceived as a directory of federal websites, the portal now includes robust state and local government directories. It also offers a variety of online services and original content about government programs and services with the Spanish-speaking user in mind. In 2008, GobiernoUSA.gov launched a social media outreach campaign where users can receive updates on a variety of topics and interact with the government through Facebook and Twitter.

Features

GobiernoUSA.gov offers a directory of federal, state and local resources in Spanish organized by topics in which users can easily find information. Additionally, the following features allow users to find the information and services they need, and to stay updated with changes and new information.

  • Original content: Users can read articles highlighting government programs and services. These articles feature interviews, video, and audio (with transcripts) with government officials on important topics such as immigration, education, health, and many others.
  • Online services: Visitors can download and submit forms, perform searches, and find a large number of Spanish language government services at the federal, state and local levels.
  • Search engine: A powerful search engine provides users the most relevant and official government search results in Spanish from millions of federal, state and local government pages. The search capability is available from any page or directly from Buscador.gov.
  • Subscription services: Users can sign-up to receive free e-mail alerts and RSS feeds whenever information on the site is updated.
  • Bi-directional toggle: Users can view the corresponding English page on USA.gov where applicable.
  • Accessibility: GobiernoUSA.gov is accessible to all users, providing the ability to change font size on any page, an especially helpful feature for the visually impaired or those with other disabilities.

Outreach

To reach Hispanic audiences online, GobiernoUSA.gov has a proactive outreach program. This includes:

  • Social networking services: Users can engage with GobiernoUSA.gov on Twitter and Facebook.
  • Key partnerships in the Hispanic community: GobiernoUSA.gov disseminates information through some of the most popular Spanish-language websites, including Univision, MSN Latino, AOL Latino, Terra, and others.

Federal web requirements, guidelines and multilingual committee

GobiernoUSA.gov adheres to all requirements and guidelines for federal websites, including Section 508 of the Rehabilitation Act, which gives people with disabilities the same access to information as the rest of the public.

The portal strives to preserve government information as outlined in the E-Government Act of 2002. It also follows policies set forth by the U.S. Office of Management and Budget Policy for Federal Public Websites.

The site complies with the Privacy Act of 1974 and the Federal Information Security Management Act of 2002.

GobiernoUSA.gov leads the Federal Multilingual Websites Committee, a group of federal, state and local web managers working to expand and improve web content in languages other than English.

References

  1. ^ U.S. Census Facts for Figures Hispanic Heritage Month 2009: Sept. 15 - Oct. 15
  2. ^ [http://www.reuters.com/article/idUS165991+16-Apr-2009+PRN20090416 U.S. Hispanic Internet Audience Growth Outpaces Total U.S. Online Population by 50 Percent]
  3. ^ [http://www.portada-online.com/article.aspx?aid=5934 U.S. Hispanic Internet Audience Growth Outpaces Total U.S. Online Population by 50 Percent]

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