Canada Post

Canada Post Corporation

Company type	Crown corporation
Industry	Postal Service, Courier
Founded	1867
Headquarters	Ottawa, Ontario, Canada
Key people	Deepak Chopra, President and CEO Siân Matthews, Chairperson of the Board
Products	Courier express services Freight forwarding services Logistics services
Number of employees	65,000
Website	www.canadapost.ca

Canada Post Corporation, known more simply as Canada Post (French: Société canadienne des postes, or simply Postes Canada), is the crown corporation which functions as the country's primary postal operator. Originally known as Royal Mail Canada (the operating name of the Post Office Department of the Canadian government founded in 1867), rebranding was done to the “Canada Post” name in the late 1960s, even though it had not yet been separated from the government. On October 16, 1981, the Canada Post Corporation Act came into effect. This abolished the Post Office Department and created the present day Crown corporation which provides postal service. The act aimed to set a new direction for the postal service by ensuring the postal service's financial security and independence.

Canada Post LLV, seen in Montreal, Quebec.

Canada Post provided service to 15.7 million addresses and delivered more than 9 billion items in 2014 and consolidated revenue from operations reached $7.98 billion. Delivery takes place via traditional "to the door" service by 25,000 letter carriers, through a 12,000 vehicle fleet. There are 6,300 post offices across the country, a combination of corporate offices and private franchises that are operated by retailers, such as drugstores. In terms of area serviced, Canada Post delivers to a larger area than the postal service of any other nation, including Russia (where service in Siberia is limited largely to communities along the railway). As of 2004, nearly 843,000 rural Canadian customers received residential mail delivery services.

Canada Post operates as a group of companies called The Canada Post Group. It employs 65,000 full and part-time employees to deliver a full range of delivery, logistics and fulfillment services to customers. The Corporation holds an interest in Purolator Courier, Innovapost, Progistix-Solutions and Canada Post International Limited. In 2000, Canada Post created a company called Epost, allowed customers to receive their bill online for free (in 2007, Epost was absorbed into Canada Post).

Canada Post (French: Postes Canada) is the Federal Identity Program name. The legal name is Canada Post Corporation in English and Société canadienne des postes in French. During the late 1980s and much of the 1990s, the short forms used in the corporation's logo were "Mail" (English) and "Poste" (French), rendered as "Mail Poste" in English Canada, and "Poste Mail" in Quebec, although English-language advertising also still referred to the corporation as "Canada Post".

History

Through the 1960s, the Royal Mail brand was replaced,

by Canada Post.

New kaleidoscope pattern mailbox with the Canada Post brand.

Vancouver Canada Post Office during the 2010 Winter Olympics.

See also: Postage stamps and postal history of Canada

On August 3, 1527 in St. John's, Newfoundland, the first known letter was sent from present day Canada. While in St. John's, John Rut wrote a letter to King Henry VIII about his findings and planned voyage. Mail delivery within Canada first started in 1693 when the Portuguese born Pedro da Silva was paid to deliver mail between Quebec City and Montreal. Official postal services began in 1775, under the control of the British Government up to 1851. The first postage stamp (designed by Sir Sandford Fleming) went into circulation in Canada that same year. It was not until 1867 when the newly formed Dominion of Canada created the Post Office Department as a federal government department (The Act for the Regulation of the Postal Service) headed by a Cabinet minister, the Postmaster General of Canada. The Act took effect April 1, 1868, providing uniform postal service throughout the newly established country. The Canadian post office was designed around the British service as created by Sir Rowland Hill, who introduced the concept of charging mail by weight and not destination along with creating the concept of the postage stamp.

Prior to rural mail delivery, many Canadians living outside major cities and towns had little communication with the outside world. On 10 October 1908, the first free rural mail delivery service was instituted in Canada. The extension of residential mail delivery services to all rural Canadian residents was a major achievement for the Post Office Department.

The first regular air express mail delivery in 1928

The Post Office Department was an early pioneer of airmail delivery, with the first airmail flight taking place on June 24, 1918, carrying mail from Montreal to Toronto. A modern plaque at the site of Leaside Aerodrome reads: "At 10:12 a.m. on June 24, 1918, Captain Brian Peck of the Royal Air Force and mechanic Corporal C.W. Mathers took off from the Bois Franc Polo Grounds in Montreal in a JN-4 Curtiss two-seater airplane. They had with them the first bag of mail to be delivered by air in Canada. Wind and rain buffetted the small plane and forced it to make refuelling stops at Kingston and Deseronto. Finally, at 4:55 p.m., Peck and Mathers landed at the Leaside Aerodrome (immediately southwest of here). The flight had been arranged by a civilian organization, the Aerial League of the British Empire, to demonstrate that aviation was the way of the future." A regular air express service began in 1928.

The 1970s was a tough decade for the Post Office, with major strikes combined with annual deficits that had hit $600 million by 1981. This state of affairs made politicians want to rethink their strategy for the federal department. It resulted in two years of public debate and input into the future of mail delivery in Canada. The government sought to give the post office more autonomy, in order to make it more commercially viable and to compete against the new threat of private courier services. On October 16, 1981, the Federal Parliament passed the "Canada Post Corporation Act", which transformed Canada Post into a Crown corporation to create the Canada Post Corporation (CPC). The legislation also includes a measure that legally guarantees basic postal service to all Canadians. It stipulates that all Canadians have the right to expect mail delivery, regardless of where they live.

Several historical sites related to the history of the Post Office Department of Canada can be visited today. In Ontario, the first Toronto Post Office is still in operation. The site of the Air Canada Centre was once the Canada Post Delivery Building. Also notable are the Vancouver Main Post Office and the Dawson, Yukon, Post Office, a National Historic Site of Canada. In Peggys Cove, Nova Scotia, a nineteenth-century lighthouse acts as a seasonal post office for the tiny coastal community.

Timeline

Year	Description
1693	First paid mail delivery within Canada
1775	British Government begins offering mail service in Canada
1851	British provincial governments in Canada take control of mail delivery
1867	Following Confederation, federal Post Office Department created
1878	Post Office Department joins Universal Postal Union
1927	Contract air-mail service begins in Manitoba, air-mail between Rimouski and Quebec-Montreal-Ottawa begins
1937	Canada Post helps to finance Trans-Canada Airlines with air-mail contract
1939	Daily air-mail service begins between Montreal and Vancouver
1957	Dr. Maurice Levy invents the automatic postal sorter, which could handle 200,000 letters per hour.
1971	Initial implementation of the postal code
1981	Canada Post Corporation Act is passed by Parliament
1981	Canada Post is turned into a Crown Corporation
1985	Canada Post begins phasing in community mailboxes instead of door-to-door delivery in new subdivisions
1993	Canada Post purchases a majority stake in Purolator Courier
2006	Introduction of the Permanent Stamp, a stamp that is always worth the basic domestic mailing rate. Canada Post announces plans to review whether or not to continue rural individual mail delivery services to 843,000 Canadian customers.
2013	Canada Post announces the phase-out of door-to-door mail delivery in urban centres, and announces an increase in the price of a stamp from $0.63 to $1 ($0.85 in bulk). Sales of the Permanent Stamp are suspended until after the March 2014 rate increase.

Ombudsman

File:Current Ombudsman logo.pdf

Ombudman's logo

The Office of the Ombudsman at Canada Post was created in October 1997 as a result of the 1995 Canada Post Mandate Review conducted by an Advisory Panel appointed by the Canadian government.

The Ombudsman is the final appeal authority in resolving postal service complaints. If a complaint is not resolved to the customer’s satisfaction by Canada Post, the customer can appeal to the Ombudsman. Although the Ombudsman has no legislative power over the Corporation, the recommendations that the office makes to Canada Post can help improve company processes, amend policies and reinforce compliance with procedures.

The Ombudsman is independent of Canada Post staff and management, reporting directly to the Chairman of the Board of Directors. Mrs. Francine Conn was appointed on July 11, 2011 as the fourth and current Ombudsman at Canada Post. The services offered by the Office of the Ombudsman are free of charge.

Mail format

Canada postal codes on an anti-graffiti mailbox.

Any letter sent within Canada has the destination address on the centre of its envelope, with a stamp, postal indicia, meter label, or frank mark on the top-right corner of the envelope to acknowledge payment of postage. A return address, although it is not required, can be put on the top-left corner or the back of the envelope in smaller type than the destination address.

Official addressing protocol is for the address to be in block letters, using a fixed-pitch typeface (such as Courier). The first line(s) of the address contain(s) the personal name and internal address of the recipient. The second-to-last line is the post office box, general delivery indicator, or street address, using the shortened name of the street type and no punctuation. The last line consists of the legal place name, a single space, the two-letter province abbreviation, two full spaces, and then the postal code. The country designation is unnecessary if mailed within Canada.

Fictitious examples:

JOHN JONES DÉPT MARKETING 10-321½ RUE CHARLES OUEST MONTRÉAL QC  H3Z 2Y7	JOHN JONES 1234 FRANKLIN AVE PO BOX 4001 STN A YELLOWKNIFE NT  X1A 2B5
JOHN JONES 1234 7TH CONCESSION SITE 6 COMP 10 RR 8 STN MAIN MILLARVILLE AB  T0L 1K0	JOHN JONES GD STN MAIN WALKERTON ON  N0G 2V0

Major products and services

The Corporation has a directory of all its products and services called the Postal Guide and has divided its range of services into three main categories: Transaction Mail, Parcels and Direct Marketing.

Transaction mail

The lettermail service allows the transmission of virtually any paper document. The 2015 rate was 85 cents for a standard letter (30 g or less) and $1.20 for a letter between 30 g and 50 g. Rates usually increase in mid-January of each year (in 2014 the increase was delayed to the end of March); for ordinary letters (30 g or less), the 2014 rate was originally scheduled to be $0.65. The rate was regulated by a price-cap formula, linked to the inflation rate. The Corporation now has a “permanent” stamp that is valued at the domestic rate forever, eliminating the need to buy 1 cent stamps after a rate increase. The rates for lettermail are based on weight and size and determine whether the article falls into the aforementioned standard format, or in the oversize one.

The Canada Post website documents standards for delivery within Canada:

• Lettermail Delivery Standards Grid (see Table 9)
• Priority™ Delivery Standards Grid (see Table 12)

Daily cross-country airmail services were introduced in 1939. Canadian municipal delivery service standards are two days, as seen on the Lettermail Delivery Standards Grid.

Mail sent internationally is known as letter-post. It can only contain paper documents (See Light Packet and Small Packet below). The 2015 rate for a standard letter is $1.20 if sent to the United States and $2.50 if sent to any other destination.

Parcels

Domestic

A Canada Post delivery truck in Ontario.

A Canada Post Ford E-Series van from 2003-05.

Canada Post trucks in Edmonton

Canada Post Community Mailboxes in Ontario

Canada Post offers four domestic parcel services. The rates are based on distance, weight, and size. The maximum acceptable weight is 30 kg.

Four domestic parcel services

Name	Annotations
Regular Parcel	Expected delivery time ranges from 2 to 13 business days, depending on the destination.
Expedited Parcel	Available only to business customers.
	Delivery time ranges from 1 to 13 business days, depending on the destination.
Xpresspost	Is a service for parcels and documents.
	Delivery time ranges from 1 to 2 business days between major centres, and up to 7 business days to more remote areas.
Priority	Is a service for parcels and documents.
	Provides next business day service between major centres, and service within 7 business days to more remote locations.

International

Light Packet

• Compensates for the fact that goods are prohibited in the letterpost (regular mail) service.
• Maximum weight is 500 g. Maximum dimensions are 380 mm × 270 mm × 20 mm.
• Rates based on weight and destination (USA or international).
• No on time guarantee
• No ability to make a trace or investigation if it is lost or delayed

Small Packet

• Air and surface services are available.
• Maximum weight is 1 kg (USA) and 2 kg (International).
• No on time guarantee
• No ability to make a trace or investigation if it is lost or delayed

Expedited Parcel USA

• Available for items sent to the United States only.
• Despite its name, does not provide any service guarantee.
• The maximum acceptable weight is 30 kg
• It is cheaper than the standard international rate.
• Handed off to the USPS as Priority Mail.

Xpresspost-USA and International

• Provides speedy and guaranteed delivery to addresses in the United States.
• Provides accelerated delivery to certain countries.
• Maximum weight is 30 kg (USA) and 20 to 30 kg (depending on the international destination).
• Handed off to the USPS / other postal administrations as Express Mail / EMS.

International Parcel

• Air and surface service available.
• Provides delivery to countries to which Xpresspost is not available.
• No on time guarantee

Priority Worldwide

• Partnered with FedEx.
• Delivers overnight to the US and to more than 220 countries in 2-3 business days with detailed tracking.

Direct marketing

Addressed Admail

• Promotional mailings targeted to specific residents.
• Minimum quantity of 1,000 articles.

Unaddressed Admail

• Consists of printed matter and product samples that are not addressed to specific delivery addresses in Canada, but to specific neighbourhoods or cities.

Snap Admail

On September 22, 2014, Canada Post unveiled Snap Admail™, an all-in-one online tool that is aimed to support small businesses in the creation and execution of direct-marketing campaigns.

Barcodes

• Canada Post uses a 13 character barcode for their pre-printed labels. Bar codes consist of two letters, followed by eight sequence digits, and a ninth digit which is the check digit. The last two characters are the letters CA. The check digit seems to ignore the letters and only concern itself with the first 8 numeric digits. The scheme is to multiply each of those 8 digits by a different weighting factor, (8 6 4 2 3 5 9 7). Add up the total of all of these multiplications and divide by 11. The remainder after dividing by 11 gives a number from 0 to 10. Subtracting this from 11 gives a number from 1 to 11. That result is the check digit, except in the two cases where it is 10 or 11. If 10 it is then changed to a 0, and if 11 then it is changed to a 5. The check digit may be used to verify if a barcode scan is correct, or if a manual entry of the barcode is correct.

E-Commerce

Canada Post Store

Canada Post operates a store front that sells a variety of stamps, and postal supplies to the public. The personal shop is focused on nominal postage, shipping supplies, and prepaid envelopes while the collectors shop has a selection of limited edition definitive and commemorative stamps as well as coins.

Comparison Shopping

On October 26, 2010, Canada Post launched a comparison shopping service for Canadians. This service, Canada Post Comparison Shopper, allowed shoppers to find and compare product available to Canadians from over 500 stores across the USA and Canada. Notable features included price comparison, store policy information, cross-border shipping, duties and fees estimation, price history charts, reviews and color search ability. As of October 2012 the Comparison Shopper service is no longer available.

Issue of stamps

Although Canada Post is responsible for stamp design and production, the corporation does not actually choose the subjects or the final designs that appear on stamps. That task falls under the jurisdiction of the Stamp Advisory Committee. Their objective is to recommend a stamp program that will have broad-based appeal, regionally and culturally, reflecting Canadian history, heritage, and tradition.

Before Canada Post calls a meeting of the committee, it also welcomes suggestions for stamp subjects from Canadian citizens. Ideas for subjects that have recently appeared on a stamp are declined. The committee works two years in advance and can approve approximately 20 subjects for each year.

Once a stamp subject is selected, Canada Post’s Stamp Products group conducts research. Designs are commissioned from two firms, both chosen for their expertise. The designs are presented anonymously to the committee. The committee’s process and selection policy have changed little in the thirty years since it was introduced.

Noted stamps

• Definitives

Queen Elizabeth II definitive stamp (Canada) (since 2003)

• 2000

Ritual of the Calling of an Engineer

• 2005

Acadian Deportation, Polio Vaccination

Organizational issues

Labour relations

Canada Post has a history of troubled labour relations with its trade unions, particularly the Canadian Union of Postal Workers (CUPW) and the Letter Carriers Union of Canada (which merged with CUPW in 1989), culminating in periodic strike action that has halted mail service in Canada on different occasions. There have been at least 19 strikes, lockouts, and walkouts between 1965 and 1997, including several wildcat strikes. A number of these strikes since the 1970s have seen the corporation employ strikebreakers, resulting in back-to-work legislation being passed by the Canadian parliament.

Canada Post was also the setting for one of the most controversial labour rulings of recent years. After several prosecutions for theft at its Mississauga's Gateway Postal Facility, the union won a ruling from a labour board that the workers involved could not be dismissed as the length of the investigation exceeded the ten-day limit in the collective agreement under which any allegation of misconduct had to be brought to the attention of the worker. Although the ruling was reversed on appeal, the Court of Appeal for Ontario ruled that although the decision may have been incorrect, it was not so totally without merit that the labour board's decision should be overturned . The court noted the language was in the collective agreement to keep supervisors from holding infractions over the head of a worker indefinitely.

In 2007, Canada Post was able to sign a 4-year agreement with CUPW without any labour disruptions. For 2007, 2008, and 2009 the corporation was named one of Canada's Top 100 Employers, as published in Maclean's magazine. In 2008, however, it endured a long strike by its administrative worker union — Public Service Alliance of Canada (PSAC) - which compromised customer service.

Nearly all Canada Post employees who are not in the CUPW belong to one of three smaller trade unions. The Canadian Postmasters and Assistants Association covers 12,000 rural workers, the Association of Postal Officials of Canada has 3,400 supervisors and the Union of Postal Communications Employees represents 2,600 technical workers.

On June 2, 2011, a labour action involving rotating strikes (the first strike to affect Canada Post in 14 years) commenced with CUPW members striking in Winnipeg, Manitoba and in Hamilton, Ontario on June 3. On June 14, 2011, Canada Post announced a lockout of CUPW members, marking the 20th work stoppage in the 46-year relationship between CUPW and Canada Post. Back to work legislation was passed in the Canadian Legislature which also mandated arbitration by a government appointed arbitrator. A new collective agreement was eventually signed in 2012 which included major concessions by the employees, such as a $4 per hour reduction in starting wages, and reduction of sick days from 15 to 7. This agreement expired January 31st, 2016.

Rural mail

Safety of rural mobile delivery personnel on busy roads has been an ongoing concern. Canada Post launched the Rural Mail Safety Review as rural and suburban mail carriers across the country, supported by their union, raised complaints about workplace safety. As of March 2008, there have been more than 1,400 such complaints. In some cases, the union staged protests in delivering mail, even after Canada Post tests showed there was no undue traffic safety risk at a particular mail box. Such cases were referred to Labour Canada, who in several instances asked Canada Post to cease delivery to mailboxes. In December 2006, the Canadian government ordered that Canada Post maintain rural delivery wherever possible. On January 1, 2004 rural route contractors became employees of Canada Post and joined the Canadian Union of Postal Workers.

Modernization

New Ford Transit Connect van in downtown Toronto.

Moya Greene, former Canada Post CEO, was quoted as saying that years of under-investment to improve the company had hurt its efficiency and its financial performance. In September 2007, she estimated that modernizing the corporation would cost $2.7 billion over five to seven years for new buildings, equipment, technology and training.

The initiative, called Postal Transformation, has been rolled out across the country from 2010-2017. This transformation saw a fundamental change in the work duties of letter carriers. Previously, the delivery of parcels, clearance and transfers to retail postal outlets and collection of mail from street letter boxes was carried out by the separate position of a mail service courier, while letter carriers delivered the mail through walking routes, utilizing public transit and taxis to travel to their work locations. Today, letter carrier routes are motorized and they are responsible for delivering parcels, mail, clearing and transfers at retail postal outlets, and collection of mail from street letter boxes. The additional duties have led to increased overtime, work stress, and injuries to employees who are facing greater fatigue and delivering mail in the dark; with many complaining that regular routes can no longer be completed in 8 hours, resulting in forced overtime and undelivered mail.

Privatization

There have been calls for the privatization of Canada Post. Supporters of privatization such as The Fraser Institute contend that privatization results in more efficient, profitable and innovative businesses. Supporters of privatization point to the United Kingdom, Finland, New Zealand and Sweden, which have given up on the government-enforced monopoly on mail delivery and have exposed their former monopoly mail providers to competition. Additionally, 27 European Union member states have also agreed to end government monopolies on mail delivery. Critics also point to the Netherlands, which fully privatized its postal service which had previously expanded into foreign markets and diversified business. The Netherlands Post had invested in TNT's courier operations with Canada Post. Canada Post sold those interests prior to buying a majority stake in Purolator Courier. In 2007, a study conducted by the C.D. Howe Institute by University of Toronto Law Professor Edward Iacobucci and other colleagues concluded that privatization of Canada Post would "improve its governence, and provide economic discipline".

Phasing out door-to-door delivery

In 2014, Canada Post began to phase out door-to-door service in urban centres, in favour of community mailboxes—a process that was estimated to affect 32% of Canadian addresses (subdivisions built after 1985 already use community mailboxes, and customers using rural mailboxes would not be affected). The decision was meant to be a cost-cutting measure in the face of financial losses, due primarily to the decreased use of traditional mail in favour of electronic alternatives.

The plan proved controversial; the CUPW criticized the move, which was expected to result in the loss of at least 8,000 jobs, by arguing that Canada Post should have attempted to expand its services to include new offerings, such as postal banking, rather than cutting jobs and reducing services. In 2015, the CUPW also filed a federal lawsuit demanding that the roll-out be suspended—an action endorsed by Mayor of Montreal Denis Coderre. During the 2015 Canadian federal election campaign, Liberal leader Justin Trudeau promised to halt the cutbacks at Canada Post and the shift to community mailboxes.

On October 26, 2015 following Trudeau's victory in the election, Canada Post announced that it would place the phase-out of door-to-door delivery "on hold in an orderly fashion", and that it would collaborate with the government on evaluating the future of the mail system in Canada.

Profits and Losses

For 16 years up until 2011, Canada Post realized an annual profit. In 2011 Canada Post posted a pretax loss of $253 million, thanks in part to a 25-day employee lockout. In 2012 Canada Post rebounded to post a profit of $98 million before tax. In 2013 Canada Post lost $37 million overall. The Canada Post group's gross profit in 2014 was $269 million.

Letters to Santa Claus

Canada Post receives millions of letters addressed to Santa Claus each year, with a special dedicated postal code, H0H 0H0. About 15,000 current and retired Canada Post employees respond to each letter received pretending to be Santa in many languages. Over the past 27 years, more than 15 million letters were written by Canada Post volunteers.

In 2001, Canada Post started accepting e-mail messages to Santa. In 2006, more than 44,000 email messages were responded to.

In 1974, three Canada Post employees started to respond to mail addressed to Santa in Montreal, Quebec. In 1982, Canada Post rolled out the initiative across Canada and pledged that every letter sent in would be replied to. It is not required to put on a stamp when sending a letter to Santa Claus but Canada Post gives a donation for alphabetisation. Canada Post also receives letters to God and on occasion, the Easter Bunny. The first Santa letter to arrive at The London (Ontario) Mail Processing Plant (LMPP) for the 2009 Holiday Season was Wednesday June 3, 2009.

See also

• Canadian Union of Postal Workers (CUPW)
• Public Service Alliance of Canada (PSAC)
• Postmaster General of Canada
• Universal Postal Union
• Postal Union of the Americas, Spain and Portugal
• United States Postal Service

External links

• Lettermail Delivery Standards Grid (see Table 9)
• Priority™ Delivery Standards Grid (see Table 12)
• Official Website
• Snap Admail from Canada Post
• Canadian Postal Archives - History site run by the Government of Canada
• Library and Archives Canada - Various links to history of Canada Post websites (Run by the Government of Canada)
• (Contains reference articles on Canadian Stamps)
• Website shows way to stop Canada Post junk mail
  • Red Dot Campaign - website to stop junk mail
• London Mail Processing Plant history

Personnel representation

• Association of Postal Officials of Canada (APOC)
• Canadian Postmasters and Assistants Association (CPAA)