Cataldo Ambulance Service

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Cataldo Ambulance Service, Inc.
Industry Private Ambulance Service
Founded Somerville, Massachusetts, 1977
Headquarters Somerville, Massachusetts, U.S.
Number of locations
14 Primary 911 EMS Contracted Municipalities
14 Secondary 911 Coverage Areas
20 Base Locations
Area served
Greater Boston, Massachusetts
Services Emergency and Non-Emergency Medical Services
Owner Robert Cataldo
Diana Cataldo
Dennis Cataldo
Number of employees
Divisions Somerville Division, Boston Division, Atlantic Division

Cataldo Ambulance Service and Atlantic Ambulance Service (a division of Cataldo Ambulance Service) provide dedicated ambulance (EMS) services to sixteen communities throughout the Greater Boston and North Shore areas in the U.S. Commonwealth of Massachusetts. They serve the following communities: Chelsea, Everett, Lynn, Malden, Marblehead, Newburyport, Newton, Peabody, Revere, Salem, Salisbury, Somerville, Swampscott, Waltham, Wellesley, and West Newbury. With base locations throughout all of their 911 communities, Cataldo and Atlantic Ambulance have a wide service area dedicating emergency services, primary backup services, as well as medical transportation to a number of nursing homes, hospitals and other medical facilities throughout the Greater Boston and North Shore areas.

Company divisions[edit]

Cataldo Ambulance operates with three divisions, each with their respective dispatch/operations centers, but single administrative center.

Somerville division[edit]

The Somerville division, the company's original region, handles emergency and non-emergency services to multiple cities in the northern Metro Boston area. The company's main administrative departments (including billing and accounts payable) operate out of the Somerville division. The Somerville division's operations center was originally located in Somerville, hence the name, but has recently moved to Malden. See Company History, which houses human resources, clinical services, education, Information Technology and corporate offices. The division is referred to as the "Somerville division" however the operations center is called "Malden Operations."

Cataldo Ambulance's New Malden Operations Center
Cataldo Ambulance's New Malden Operations Center

Boston division[edit]

The Boston division handles 911 emergencies for the Cities of Newton, Waltham, and Wellesley as well as many contracts in Boston and surrounding areas. Their most notable contracts are with: Beth Israel Deaconess Medical Center (BIDMC), the Hebrew Rehabilitation Center, Children's Hospital Boston (CHB), Partners HealthCare, TD Garden, and Fenway Park. The BIDMC, in 2007, sponsored two branded ambulances, via donations, to Cataldo Ambulance for the sole use of interfacility transport.[1] The Boston division also handles backup (along with other private companies) to Boston EMS for 911 response to the City of Boston .

Cataldo's Boston division operates primarily out a base in Roslindale, which houses an average of 20 ambulances, 9 chair car vans, the Director of Operations (his vehicle and office), a clinical field supervisor, crew quarters, and a chair car dispatch and regional calltaking center. Another base in Newton houses an additional 5 ambulances (on average), 1 chair car van, and an incident support trailer. Additional vehicles are located at firehouses throughout the City of Newton and a company owned building in Waltham to support those cities.

Atlantic division[edit]

In 2003, Atlantic Ambulance purchased North Shore Ambulance company. Atlantic then had the rights to all of Northshores' contracts. Atlantic uses a white yellow and blue logo and color-scheme on their ambulances. They have their own dispatch and field operations management, however administratively they fall under Cataldo Ambulance. They are referred to as Atlantic Ambulance Service, a division of Cataldo Ambulance. This Division services Lynn, Salem, Marblehead, Peabody, Newburyport, Salisbury, Swampscott, and West Newbury.

Company history[edit]

Cataldo was founded in 1977.

Starting July 1, 2008, Cataldo Ambulance acquired the 911 contract for the City of Melrose. This acquisition came after Melrose ended a 10-year contract with another private ambulance service, Action Ambulance. The contract between Cataldo Ambulance and the City of Melrose was signed for three years. Melrose Mayor Rob Dolan said, "Cataldo Ambulance is one of the largest ambulance service providers in the area...The proposal offered the best combination of direct services to the citizens of Melrose and financial benefits to the City of Melrose, as well as countless training opportunities for our public safety employees. The entire package of services offered was superior.”[2] After a formal bid process in September 2010, the City of Melrose signed a three-year agreement with Cataldo Ambulance Service as the City's continued dedicated emergency medical services provider. "Cataldo not only has a strong presence in the city but their emergency response time far exceeds that of the national average. The equipment that is standard to their operations is above what is considered normal standards of care," stated Melrose Mayor Robert Dolan in a press release.

Cataldo's Atlantic Ambulance division also acquired an additional 911 contract in July 2008. The City of Peabody ended a near decade-long contract with Northshore Ambulance by awarding Atlantic Ambulance, a division of Cataldo Ambulance, with the city's EMS coverage.[3] Several months thereafter on December 15, 2008, Atlantic Ambulance, a division of Cataldo Ambulance, officially purchased Northshore Ambulance company, thus acquiring the 911 contracts to the City of Salem, and the Town of Marblehead.[4] Officially, Atlantic's coverage of the Town of Marblehead began on November 21, 2008, and on December 1, 2008, began providing EMS services to the City of Salem.[5]

In September 2009, Cataldo Ambulance Service officially moved its main operations center from Somerville to Malden into a new state-of-the-art, combined operations and training center. The previous training center was located in Chelsea. The Somerville base is still utilized for administration and ambulance services.[6][7]

Beginning at the start of 2010, Cataldo Ambulance became the 911 EMS provider for the City of Newton. The Newton EMS operations are part of the Boston Division of Cataldo Ambulance. Former Newton Mayor David Cohen made this announcement several months prior to 2010, ending Newton's contract with American Medical Response (AMR).[8]


Cataldo and Atlantic's new VHF system went into effect around the beginning of December 2006. Communication protocols vary with each of Cataldo's contracted municipalities, however most of them rely on direct radio communication between the covering 911 unit and each area's "Fire Alarm" dispatcher. Every ambulance in the fleet has the capability of communicating with all three of Cataldo's dispatch centers (one for each division), including tactical operations channels, fire department dispatch centers for their entire coverage area, and C-Med (ambulance-to-hospital) communications for all of the Massachusetts EMS regions.

Community service and accolades[edit]

Cataldo Ambulance has a long reputation of making charitable donations to the communities that it serves. Be it in the form of tangible gifts or life-saving education, the goal is to ensure the highest quality of medical care and knowledge to all of the residents of their communities. Furthermore, Cataldo Ambulance regularly hosts and participates in fundraising events that benefit non-profit research organizations like the American Cancer Society.

  • 1993, annually. Cataldo Ambulance's Swing Fore Hope annual golf tournament to make contributions to the fight against cancer. All proceeds are donated to the American Cancer Societ's Hope Lodge Boston.[9]
  • December 2001, annually. Cataldo Ambulance partners with the Somerville Housing Authority to collect toys for needy children for the winter holiday season. Cataldo participates annually by stationing an ambulance at the local K-Mart to collect the goods.[10]
  • March 2005. Twenty-four Everett school teachers received free CPR/AED training compliments of Cataldo Ambulance after Winter Hill Bank donated two AEDs to Everett Schools.[11]
  • November 2005. Cataldo Ambulance honored 12 EMTs and Paramedics who spent a total of four weeks, deployed in two teams each for two weeks, in disaster areas post-Hurricane Rita in Texas.[12]
  • February 2007, annually. Cataldo aids the American Cancer Society's Daffodil Days campaign. This too has become a routine event in which Cataldo Ambulance and its employees participate.[13]
  • May, 2007. Cataldo sponsors mock "mash-up" in collaboration with many Malden officials and the Members of Students Against Destructive Decisions. This has become a routine annual event in several of Cataldo's communities in order to show high-school students the dangers of drunk driving - especially for seniors nearing the prom.[14]
  • September 2007. Cataldo Ambulance partners with Malden Fire and Police Departments in order to equip new command vehicles with OEMS-approved first-in EMS bags. They were recognized by the Malden Kiwanis Club.[15]
  • February 2008. Cataldo Ambulance Service donates four defibrillators to Saugus Fire Department
  • April, 2008. Cataldo Ambulance Field Supervisor recognized by Everett Chamber as "Paramedic of the Year." Paramedic Supervisor O'Connell was recognized for his significant role as the first EMS responder on scene of a tanker rollover disaster that occurred in Everett in December 2007.[16][17]
  • September 2008. Atlantic Ambulance donates an AED to St. Mary's High School's (Lynn, MA) Athletic Department.[18]
  • November 2008. Cataldo Ambulance Service donates former field-supervisor vehicle SUV to City of Melrose Fire Department.[19]
  • December 2008. Cataldo Ambulance Only Private Service In State Equipping Vehicles With Priority Traffic Control System (3M Opticom e.g. see Traffic signal preemption).[20]
  • February 2009. Atlantic Ambulance Service donates four AEDs over four years to City of Peabody and to St. John's Baptist School.[21]
  • October 2009. Cataldo donates a used ambulance to the City of Somerville for conversion into a PD Incident Command Vehicle.[22]
  • December 2009. Cataldo Ambulance Service's Vice President, Dennis Cataldo, receives the "Region IV EMS Leader Award" from the Metropolitan Boston Emergency Medical Services Council (MBEMSC).[23]
  • January 2010. Atlantic Ambulance staffs a Peabody clinic providing H1N1 vaccines.[24]
  • May, 2010. Cataldo Ambulance Golf Tournament Raises $28,000 for American Cancer Society.[25]


Somerville Division[edit]

A Cataldo EMS Type-II Ambulance
BLS Ambulance-62 Type-II Ford in Winter

The Somerville Division services the cities of, Chelsea, Everett, Malden, Revere, and Somerville with dedicated 911 ALS units 24 hours-a-day, and provides backup coverage as requested by the City of Melrose. Each municipality has a dedicated Cataldo EMS ALS unit and backup coverage is provided by additional non-dedicated ALS and BLS units positioned at bases throughout the coverage area. The primary trucks are as follows:

Unit # City
Paramedic 2 Everett, City of
Paramedic 3 Malden, City of
Paramedic 4 Chelsea, City of
Paramedic 5 Revere, City of
Paramedic 6 Somerville, City of
Paramedic 12 Everett, Impact / Transfer
Paramedic 13 Malden, Impact / Transfer
Paramedic 14 East Boston Neighborhood Health Center dedicated Transfer (Based in Chelsea)
Paramedic 16 Somerville, Impact / Transfer
Ambulances 21-70 Impact / Transfer (Various locations)
Chair Cars 51-70 Transfer (Mostly based in Chelsea)
MED ACCESS 1-3 Cambridge Health Alliance Med Access Transfers (Based in Chelsea)

Boston Division[edit]

Dedicated Cataldo EMS (Boston Division) units for the City of Newton and the City of Waltham, additional ALS/BLS used as backup when needed (as of 12/28/09)

Unit # City
Newton Medic 1 Newton, City of
Newton Medic 2 Newton, City of
Newton Ambulance 1 Newton, City of
Newton Ambulance 2 Newton, City of
Waltham Medic 1 Waltham, City of
Waltham Medic 2 Waltham, City of
Waltham Ambulance 1 Waltham, City of
Waltham Ambulance 2 Waltham, City of
Wellesley Medic 1 Wellesley, City of
Paramedic 101 Impact/Transfer (Based in Newton)
Paramedic 102 Impact/Transfer (Based in Newton)
Paramedic 103 Beth Israel Deaconess Medical Center Transfers (Based in Roslindale)
Paramedic 104 Dedicated ALS 911 backfill
Ambulance 117 Beth Israel Deaconess Medical Center BLS Transfers (Based in Roslindale)
Ambulances 114-186 Impact/Transfer (Mostly Roslindale, some Newton)
Chair Cars 150-160 Transfer (Mostly Roslindale)

Atlantic Ambulance Division[edit]

Dedicated Atlantic EMS units for the City of Lynn, City of Peabody, City of Salem, and Town of Marblehead, Town of Swampscott, City of Newburyport,with additional non-dedicated ALS and BLS used as backup when needed

Unit # City
Medic 1 Peabody, City of
Medic 2 Peabody, City of
Medic 3 Peabody, City of (West)
Medic 4 Marblehead, Town of / Transfer
Medic 5 Salem, City of
Medic 6 Lynn, Impact/Transfer
Medic 7 Lynn, City of
Medic 8 Swampscott, City of
Medic 9 Saugus, Impact/Transfer
Medic 10 Newburyport, Town of
Medic 11 Newburyport, Impact / Transfer
Medic 12 Newburyport, Impact / Transfer
Medic 17 Salem, Hybrid PB-staffed ALS backfill
Ambulance 11 Lynn, City of
Ambulance 12 Lynn, City of
Ambulance 13 Lynn, City of
Ambulance 14 Lynn, City of
Ambulance 15 Peabody, City of
Ambulance 16 Salem, City of
Ambulances 20-36 Impact/Transfer
Chair Cars 221-241 Transfers

Command staff[edit]

Cataldo and Atlantic Ambulance ALS Shift Commanders utilize non-transporting SUV's that contain ALS equipment and are designated as a (Class V ambulance.) The Company has 3 EMS Command Vehicles and a heavy duty utility vehicle capable of towing MCI and Incident Support trailers.


  1. ^ "Beth Israel rolls out in-house ambulance service". Boston Globe. Boston, MA: 2007-04-10. Retrieved 2010-04-30. 
  2. ^ Daniel DeMaina (2008-04-17). "Cataldo Ambulance comes to Melrose". Melrose Free Press. Melrose, Massachusetts: Retrieved 2010-04-30. 
  3. ^ "Peabody picks new ambulance company". Salem, MA: 2008-06-13. Retrieved 2010-04-30. 
  4. ^ "Northshore Ambulance will be sold to Somerville firm". The Salem News. Salem, MA: 2008-11-13. Retrieved 2010-04-30. 
  5. ^ "CATALDO AMBULANCE ACQUIRES NORTH SHORE AMBULANCE SERVICE". Cataldo Ambulance. Somerville, MA: 2008-12-01. Retrieved 2010-04-30. 
  6. ^ "Cataldo opens new ambulance facility on Eastern Ave.". The Boston Globe. October 2, 2009. Retrieved 2010-04-30. 
  7. ^ "Cataldo Ambulance announces grand opening of Malden Operations Center". Saugus Advertiser. Saugus, MA: 2009-10-05. Retrieved 2010-04-30. 
  8. ^ Castello, Caitlin (October 14, 2009). "Mayor picks new ambulance service for Newton". The Boston Globe. Retrieved 2010-04-30. 
  9. ^ "Annual Cataldo Ambulance Service Golf Tournament". 2008. Retrieved 2010-04-30. 
  10. ^ "2005 Toy Drive Once Again Helping Needy Families". December 2005. Retrieved 2010-04-30. 
  12. ^ "Dozen Cataldo employees honored for aiding Rita victims". The Somerville Journal. 12/07/2005. Retrieved 2010-04-30.  Check date values in: |date= (help)
  13. ^ "Cataldo aids Daffodil Days campaign". The Somerville Journal. 02/05/2007. Retrieved 2010-04-30.  Check date values in: |date= (help)
  14. ^ "Mock mash-up". The Malden Observer. 2007-05-16. Retrieved 2010-04-30. 
  15. ^ "CATALDO AMBULANCE SERVICE AIDS PUBLIC SAFETY IN MALDEN". September 2007. Retrieved 2010-04-30. 
  16. ^ Abel, David; Ellement, John R. (12/06/2007). "Tanker truck crashes, flooding Everett neighborhood with flames". The Boston Globe. Retrieved 2010-04-30.  Check date values in: |date= (help)
  17. ^ "EVERETT CHAMBER RECOGNIZES CATALDO’S EMT/PARAMEDIC OF THE YEAR". 04/02/2008. Retrieved 2010-04-30.  Check date values in: |date= (help)
  18. ^ "Atlantic Ambulance Donates Defibrillator to St. Mary’s High School". September 2008. Retrieved 2010-04-30. 
  19. ^ "Cataldo Ambulance Service donates SUV to City of Melrose". Melrose Free Press. 2008-11-17. Retrieved 2010-04-30. 
  20. ^ "Cataldo Ambulance Only Private Service In State Equipping Vehicles With Priority Traffic Control System". December 2008. Retrieved 2010-04-30. 
  21. ^ "City Hall and school gain lifesaving gifts". 2009-02-27. Retrieved 2010-04-30. 
  22. ^ "Police get incident command vehicle". The Boston Globe. October 21, 2009. Retrieved 2010-04-30. 
  23. ^ "Cataldo Ambulance Service receives EMS award". Malden Observer. Malden, Massachusetts: 2009-12-11. Retrieved 2010-04-30. 
  24. ^ "EMS Staff Assists with Important H1N1 Vaccination Process". 2010-01-27. Retrieved 2010-04-30. 
  25. ^ "Cataldo Ambulance Golf Tournament Raises $28,000 for American Cancer Society". 05/01/2010. Retrieved 2010-09-09.  Check date values in: |date= (help)

External links[edit]