Darby Bailey

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Darby Bailey
Other namesDarby, Darby McDonough
Alma materAntioch University Los Angeles. University of Utah
OccupationVoice actor, musician, songwriter
Years active1999–present
Known forVoice of Verizon and AT&T 4-1-1

Darby Bailey is an American actress, voice-over artist, musician, songwriter, writer/producer, and businesswoman.[1] She is most known as the 'Voice of Tellme' and the voice of Verizon[2] and AT&T's 4-1-1 Directory Assistance.[3] Her voice has been heard billions of times by telephone callers in the U.S. since she first started voicing phone systems in 1999.[4]


While most known for being the 'Voice of Tellme' and Verizon and AT&T's 4-1-1,[5][6] she is also the entry voice to various IVR interactive voice response systems for American Express, Fidelity Investments, United Parcel Service and inside Ford Sync enabled automobiles.[7] She also voiced Utah's 511 Travel Line to coincide with the 2002 Winter Olympics.[8] Her voice has been heard billions of times in the United States by callers using Tellme built systems. She is known for her winsome voice.[9][10]

In popular culture[edit]

On October 8, 2005, in a Saturday Night Live sketch called 'Julie The Operator Lady' her voice was parodied, as she was at the time, voicing a broad number of phone services, including being the first voice actor to voice both the 1-800-FANDANGO movie phone ticketing system and the Orbitz Travel alert systems,[11] as well as the first voice interactive version of the AT&T, 1-800-555-1212, Directory Assistance line[12]

Darby appeared as herself in a 2003 television episode of CBS news program Sunday Morning where she was interviewed by David Pogue for her work voicing speech enabled telephone systems.


  1. ^ "Darby Bailey Official Site". Retrieved October 14, 2018.
  2. ^ Weingerten, Gene. "Directory Persistence helps find Darby". Star-News.
  3. ^ "MACHINE OPERATORS". The Boston Globe. Archived from the original on February 24, 2017. Retrieved January 28, 2017.
  4. ^ Markoff, John (October 9, 2006). "Tellme and Cingular Plan Broader Directory Service". The New York Times. ISSN 0362-4331. Retrieved March 16, 2016.
  5. ^ "Voices in increasing demand for phone automation; Speech recognition:Technology replaces touch-tone menus to route calls and perform other functions over the phone". Telegraph Herald. July 21, 2002. Archived from the original on February 24, 2017. Retrieved January 28, 2017.
  6. ^ Weingarten, Gene; Weingarten, Gene (March 26, 2006). "Directory Persistence ... in which Gene stalks a smooth operator". The Washington Post. Retrieved January 28, 2017.
  7. ^ Wong, May. "Voices a growing commodity in phone automation". Berkeley Daily Planet. Retrieved February 23, 2017.
  8. ^ "Punch 511 for word on traffic". Deseret News. Retrieved March 16, 2016.
  9. ^ "The Voice of the Future", Peltz, Michael, 'Worth Magazine', February 2001
  10. ^ "Verizon's New 411 System: Is It a Live Operator, or Is It 'Darby'?". Speech Technology. Retrieved February 23, 2017.
  11. ^ "Voice technology easing transactions". USA Today. Retrieved March 16, 2016.
  12. ^ "OK, here's the 411". Boston.com. Retrieved March 16, 2016.

External links[edit]