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Company typePublic
S&P 500 Index component
PredecessorSociety National Bank and KeyBank (Old KeyCorp)
FoundedMarch 1, 1994 (March 1, 1994)
HeadquartersKey Tower, Cleveland, Ohio,
Number of locations
1,000+ branches and 40,000 ATMs
Area served
Key people
Chris Gorman (Chairman and CEO)
Don Kimble (CFO)
ProductsConsumer banking, Corporate banking, Private banking, Financial analysis, Insurance, Investment banking, Mortgage loans, Private equity, Wealth management, Credit cards
RevenueIncrease $6.200 billion (2020)
2,333,000,000 United States dollar (2022) Edit this on Wikidata
Decrease $1.708 billion (2019)
Total assetsIncrease $171.00 billion (2020)
Total equityIncrease $17.688 billion (2020)
Number of employees
16,975[1] (2022)
Footnotes / references

KeyBank, the primary subsidiary of KeyCorp, is an American regional bank headquartered in Cleveland, Ohio. Key ranked 449th on the 2022 Fortune 500 list based on its 2021 revenue.[3] It is 25th on the list of largest banks in the United States.[4]

Key's customer base spans retail, small business, corporate, commercial, and investment clients. KeyBank maintains over 1,000 branches and over 40,000 ATMs, which are in over 15 states: Alaska, Colorado, Connecticut, Delaware, Florida, Idaho, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, New Jersey, New York, Ohio, Oregon, Pennsylvania, Rhode Island, Texas, Utah, Vermont, Virginia, Washington, D.C., and Washington.[2] KeyCorp maintains business offices in 39 states.


KeyBank branch in Springboro, Ohio
KeyBank Tower in Dayton, Ohio
KeyBank Tower at City Creek Center in Salt Lake City, Utah
KeyBank's footprint in the contiguous United States; branches in Alaska not shown.

KeyBank is the primary subsidiary of KeyCorp, which was formed in 1994 through the merger of Society Corporation of Cleveland, Ohio ("Society Bank") and KeyCorp ("Old KeyCorp") of Albany, New York. The merger briefly made Key the 10th largest US bank.[5][6] Its roots trace back to Commercial Bank of Albany, New York in 1825 and Cleveland's Society for Savings, founded in 1849.[citation needed]

Society Corporation (Society National Bank)[edit]

Society For Savings originated in 1849 as a mutual savings bank, founded by Samuel H. Mather. In 1867, the modest but growing bank built Cleveland's first skyscraper, the 10-story Society for Savings Building on Public Square. Despite erecting the tallest structure between New York and Chicago at the time, the bank remained extremely conservative.[citation needed] That aspect is highlighted by the fact that when it celebrated its 100th anniversary in 1949, it still only had one office although it had over $200 million (~$2.03 billion in 2023) in deposits. This conservatism helped the bank sidestep many depressions and financial panics. In 1958, Society converted from a mutual to a public company, which enabled it to grow quickly by acquiring 12 community banks between 1958 and 1978 under the banner Society National Bank.[citation needed] It went through another growth spurt from 1979 to 1989, as it acquired dozens of small banks and completed four mergers worth one billion dollars, most notably Cleveland-based Central National Bank in 1986. In 1987, Society CEO Gordon E. Heffern retired and was succeeded by Robert W. Gillespie, who, although just 42, was a major figure and part of the office of the chairman for more than 5 years. Gillespie was also named chairman.[7] Gillespie started as a teller with Society to earn money while he was finishing his graduate studies.[8]

Society Corporation acquired Toledo, Ohio-based Trustcorp in 1990[9][10] and holding company AmeriTrust Corporation,[11] in September 1991, owner of the venerable former Cleveland Trust, which was Ohio's largest bank during the 1940s through the late 1970s.[12][13] The AmeriTrust deal established Society as a large regional bank. The jewel of AmeriTrust was its robust personal and corporate trust businesses. However, its footing became unsteady due to bad real estate loans, forcing the resignation of AmeriTrust chairman Jerry V. Jarrett in 1990.[14] Moreover, Gillespie was able to outbid Society's larger rival, National City Corp., which also bid for Cleveland Trust.[15]

KeyCorp (KeyBank)[edit]

In 1825, New York Governor DeWitt Clinton signed a bill chartering the Commercial Bank of Albany. In 1865, Commercial Bank was reorganized under the National Banking Act of 1864, and changed its name to National Commercial Bank of Albany. Over a hundred years passed before National Commercial merged with First Trust and Deposit of Syracuse to become First Commercial Banks in 1971, still a modest New York State bank with 89 offices. Victor J. Riley Jr. became president and CEO in 1973, and changed First Commercial's name to Key Bank Inc. in 1979.[16]

Riley embarked on a plan to grow Key through acquisitions. From the mid-1970s to the early 1980s, it made numerous acquisitions throughout upstate New York. Beginning in the 1980s, Riley looked outside New York, expanding Key's footprint with an acquisition in Maine, and eventually adding branches in Massachusetts and Vermont. However, by the mid-1980s, banking regulators in New England began looking askance at New York-based banks controlling the region's capital. That, coupled with increasing competition for acquisition targets, caused Riley to essentially abandon the Northeast. Instead, he began searching for prey in the Pacific Northwest. Riley found a target-rich environment in rural and underserved areas. He snapped up small banks in Wyoming, Idaho, Utah, Washington and Oregon. He even went so far as to buy two banks in Alaska, for which he was flogged in the media and in banking circles. Unorthodox strategy aside, Riley quintupled Key's assets from $3 billion to $15 billion in just four years between 1985 and 1990.[citation needed]

While the early 1990s recession rocked many banks, Key had ample capital. It bought the assets of two failed thrifts from the government: Empire Federal Savings and Loan and Goldome Savings Bank. In March 1992, it acquired Tacoma-based Puget Sound Bancorp for $807.2 million (~$1.57 billion in 2023) to bolster its presence in Washington.[17] Also in 1992, Key acquired Home Federal Savings of Fort Collins, its first move into Colorado. Key soon amassed nearly 700 banking offices.[18]

The result was two separate banking networks united under a single corporate umbrella. However, this strategy actually worked well for Key. Not only was it insulated from regional economic downturns, but it avoided bad loans by lending primarily to customers in the areas it served. When Key acquired a bank, it retained most of the bank's personnel. Riley argued that a bank that entered new territory and "start(ed) shuffling people around" could not brand itself as a community bank.[16]

By 1993, the rural strategy with local management and minimal technology made Key a very profitable bank. However, it was getting tougher for Riley and CFO William Dougherty to maintain their 15% return on equity target and investors were cooling on Key stock after many high growth years. Key began testing a Vision 2001 computer system, which sped up and enhanced the loan process through faster credit scoring, loan servicing, and collection capabilities.[19]

Society National Bank and KeyBank merger (1994)[edit]

Although Gillespie had built Society into a regional powerhouse in the Midwest, he wanted to vault the bank into the big leagues. He concluded Key, a bank with similar ambitions, was a suitable partner. Society and Key held talks in 1990 at Gillespie's prompting, but Riley decided to stay the course of smaller, more lucrative acquisitions with obvious synergies. Yet, news reports swirled that a possible merger was in the works in the fall of 1993. Key was the 29th largest U.S. bank with $26 billion in assets, while Society was the 25th largest with $32 billion in assets.[5] Both needed a merger to improve their prospects. For its part, Key needed a succession plan due to the lack of an obvious successor to the 62-year-old Riley. In one week in June 1993, the bench had become barren – Chief Banking Officer James Waterston, hired the year before, quit and publicly stated that he was frustrated with the pace of achieving his goal of running a large bank. The head of KeyBank of Washington, Hans Harjo, was pushed out over an apparent dispute to move its headquarters from Seattle to Tacoma.[20] It also became clear that Key had to undertake a technology infrastructure upgrade to connect its far-flung offices. Meanwhile, Society was in search of higher growth and longed to expand its presence outside of the so-called rust belt states of Ohio, Michigan, and Indiana.[citation needed]

The merger was announced in early October 1993. This time it was Riley who made the first move; he called Gillespie while recuperating at his Albany home after breaking his hip in a horse-riding accident in Wyoming. The two quickly sketched out the deal. The banks were roughly the same size in assets and had very little geographic overlap, so it was touted as an out-of-market merger in which few branches needed to be sold off. It created a $58 billion banking behemoth with a footprint that literally stretched from Portland, Maine to Portland, Oregon. Furthermore, the deal plugged many of the perceived holes for both partners.[21] The soft-spoken Gillespie was just 49 and Society had cultivated a deep bench of lieutenants. More importantly, Society had the computer systems and technology expertise to combine the two banks, along with Chief Information Officer Allen J. Gula.[22] Riley also lamented the modest Albany International Airport, which lost service from several major airlines in the 1980's and complicated air travel for Key executives. Ohio also had lower state taxes than New York. Lastly, Society had recently built Society Center (now Key Tower), a 947-foot skyscraper that was more commensurate with a major bank headquarters than the modest buildings used in Albany. These issues made Cleveland the preferable location for the merged bank's headquarters. Conversely, Key's brand was more recognizable.[citation needed]

The deal was structured as a merger of equals. The merged bank took the KeyCorp name, and operates under the charter of the old KeyCorp. However, Society was the nominal survivor; the merged bank was headquartered in Cleveland and retains Society's pre-1994 stock price history. The Society name continued to be used in Society's former footprint for an additional two more years before it was retired in June 1996 and the charters were merged.[citation needed]

Riley became chairman and CEO of the "new" KeyCorp, with Gillespie as president and chief operating officer. Despite assurances from both Riley and Gillespie, the city of Albany and then-Governor Mario Cuomo openly fretted that the merger would be bad for the state capital since Key and its subsidiaries owned or leased more than 10% of Albany's commercial office space.[23] By 2014, only about 225 non-branch employees were still based in Albany at the former KeyCorp Tower.[24]

Society and Key completed the merger on March 1, 1994, after regulatory approval.[25][26] Although it was touted as a merger of equals, Key and Society were an odd couple. As mentioned above, Key was a decentralized community bank combining two banking networks—an eastern network in New England and upstate New York and a western one in the Rockies and Pacific Northwest—within a single corporate structure. Society, in contrast, was a classic big-city commercial bank with a centralized structure largely concentrated in three states.[citation needed]

Riley planned to retire as CEO at the end of 1995.[27] He decided to accelerate it by four months, however, instead stepping down on September 1, 1995. Gillespie took the helm as CEO and later chairman, allowing his protege Henry Meyer to become COO and later president.[citation needed]


While still integrating Society Bank and KeyBank, Gillespie attempted to turn Key into a financial services powerhouse. Between 1995 and 2001, Gillespie initiated nine significant acquisitions and 6 divestitures.[28]

In late 1998, Key bought Cleveland-based brokerage firm, McDonald & Co. for $653 million (~$1.14 billion in 2023) in stock.[29] The McDonald acquisition was the largest non-banking deal in both size and impact on Key. McDonald was sold to the U.S. investment arm of UBS AG in 2007 for roughly $280 million (~$396 million in 2023).[30] As a result, Key began processing all subsequent securities transactions under its new broker-dealer name, "KeyBanc Capital Markets Inc", in April 2007.[citation needed]

However, investors became wary of all the Gillespie-era deals. Some believed that Gillespie was making all the moves to cover up poor performance, although in hindsight that appears to be far from the truth. The concept was dubbed "burning the furniture", implying that Key would sell an asset to obfuscate earnings. For instance, Key sold its residential mortgage servicing to Countrywide Financial (now Bank of America Home Loans) in 1995, shareholder services in 1996, various chunks of the bank in 1997–1999 (i.e. Wyoming, Florida, and Long Island), and credit card operations to The Associates in 2000 (which was quickly thereafter acquired by Citigroup).[citation needed]

But Gillespie was attempting to increase fee-income by acquiring high-growth businesses, including McDonald and equipment financing firm Leastec, and decreasing the exposure to the bank's shrinking population base in its primary footprint, so-called rust belt states such as Ohio, Michigan, and Indiana. Gillespie resigned from the CEO position on February 1, 2001, and then as chairman at the annual meeting on May 17 during which he was replaced by Henry Meyer.[31]

In October 2008, Key received approximately $2.5 billion (~$3.47 billion in 2023) in investment from the Troubled Asset Relief Program.[32] In March 2011, Key was one of the last major banks to pay back TARP funds.[33]

In May 2011, Key made history by naming Beth E. Mooney, previously the bank's president, as the first female Chairman and CEO of a top 20 bank.[34]

In January 2012, Key acquired 37 former HSBC Bank USA branches in Upstate New York from First Niagara Bank for $110 million.[35]

In May 2013, the company acquired mortgage servicing rights from Bank of America.[36]

In January 2015, KeyBank participated in the construction debt financing syndicate behind the Balko Wind Project purchased from Apex Clean Energy by D.E. Shaw Renewable Investments.[37]

First Niagara Bank and KeyBank merger[edit]

On July 29, 2016, KeyCorp acquired First Niagara Bank for $4.1 billion (~$5.1 billion in 2023) in cash and stock.[38] The deal strengthened Key's position in Upstate New York and New England, as well as entering Pennsylvania for the first time with a presence in both Philadelphia and Pittsburgh. The deal made Key one of the largest banks in Pittsburgh, and gave it branches that were once part of the crosstown rival National City Corp., which Key tried to acquire from PNC Financial Services following the National City acquisition by PNC in 2008 before being outbid by First Niagara.[39][40] As a result, KeyCorp now held much of the core of what had been Marine Midland Bank, old KeyCorp's longtime rival. Five years earlier, First Niagara had acquired most of the upstate New York branch network of HSBC Bank USA, which had changed its name from Marine Midland in 1999; as mentioned above, Key had acquired 37 HSBC branches in 2012.[citation needed]

As part of the transaction, 18 First Niagara branches in Erie and Niagara Counties in New York were sold to Northwest Savings Bank for antitrust reasons.[41]

Current day operations[edit]

KeyBank continues to play an important role in the regional economy of Cleveland, having 6,400 employees.[42]

In 2019, KeyBank announced it will be opening its first tellerless branch on May 13, 2019, in Boulder, Colorado. Instead of teller lines, the branch features private offices where clients can interact with bankers trained as "financial wellness consultants".[43]

On May 1, 2020, Christopher M. Gorman assumed the role of Chairman, Chief Executive Officer, and President of KeyCorp bringing more than 30 years of financial services experience to his role.[44]

In 2021, KeyBank originated 52,366 mortgages worth $25 billion (~$27.7 billion in 2023).[45]

KeyBank provided $21 Million in financing options for seniors in a senior housing initiative based in New York in June of 2023.[46] However, in May earlier that year, multiple groups claim that they broke a $16.5 billion promise.[47]

Naming rights and sponsorships[edit]

KeyBank owns corporate naming rights to the following:

KeyBank is a sponsor of:[citation needed]

See also[edit]


  1. ^ "KeyCorp". Fortune. Archived from the original on March 8, 2020. Retrieved May 22, 2019.
  2. ^ a b "KeyCorp 2019 Annual Report Form and 10-K" (PDF). KeyBank.
  3. ^ "KeyCorp". Fortune. Archived from the original on March 8, 2020. Retrieved May 21, 2020.
  4. ^ "Biggest US Banks by Asset Size (2021)". MX Technologies. April 20, 2021. Retrieved September 21, 2021.
  5. ^ a b Hansell, Saul (October 2, 1993). "A Keycorp-Society Merger Is Expected to Be Disclosed". The New York Times.
  6. ^ "Keycorp Merger Forms 10Th-Largest Bank -- Stock Swap With Society To Create $58 Billion-Asset Megabank". The Seattle Times. Bloomberg L.P. October 4, 1993.
  7. ^ Executive Profile: Robert W. Gillespie
  8. ^ Pusey, Roger (October 5, 1993). "Merger Won't Change Key Bank". Deseret News.
  9. ^ "Trustcorp and Society To Merge in Stock Deal". The New York Times. Associated Press. June 20, 1989.
  10. ^ "Trustcorp to merge with Society Corp. of Cleveland". United Press International. June 19, 1989.
  11. ^ Case Western Reserve University, Encyclopedia of Cleveland History, "Ameritrust"
  12. ^ Quint, Michael (September 14, 1991). "Society Corp. in Ohio to Acquire Ameritrust". The New York Times.
  13. ^ "Society buys AmeriTrust in $1.2 billion deal". United Press International. September 13, 1991.
  14. ^ "Chairman Quits At Ameritrust". The New York Times. Associated Press. August 30, 1990.
  15. ^ Quint, Michael (May 21, 1991). "National City Makes Bid for AmeriTrust". The New York Times.
  16. ^ a b "KeyCorp". Funding Universe. Retrieved October 31, 2011.
  17. ^ "MERGER KeyCorp to buy Puget Sound Bancorp". Kitsap Sun. March 9, 1992.
  18. ^ "Key banks re-engineer". Computerworld. April 12, 1993.
  19. ^ "Company News". The New York Times. October 23, 1992.
  20. ^ Gupta, Himanee (June 24, 1993). "Successor To Key Bank Chairman Is Picked". The Seattle Times.
  21. ^ Hansell, Saul (October 5, 2003). "Keycorp-Society Deal Is Merger of Equals". The New York Times.
  22. ^ "Executive Profile: Allen J. Gula Jr". Bloomberg L.P.
  23. ^ "Albany Officials Gloomy Over Bank Company's Merger and Move". The New York Times. October 10, 1993.
  24. ^ DeMasi, Michael (July 23, 2014). "A new push to fill downtown Albany's biggest office buildings". American City Business Journals.
  25. ^ "Society and KeyCorp announce merger approval". United Press International. February 16, 1994.
  26. ^ "KeyCorp (KEY,N) reports earnings for Qtr to Sept 30". The New York Times. October 18, 1994.
  27. ^ Pusey, Roger (May 18, 1995). "KeyCorp aims to become 'First Choice' in finance". Deseret News.
  28. ^ Turner, Shawn A. (October 23, 2006). "Key poised to resume bank acquisitions". Crain Communications.
  29. ^ "KeyCorp to Acquire McDonald for $653 Million". The New York Times. June 16, 1998.
  30. ^ Turner, Shawn A. (September 6, 2006). "Key to sell McDonald Investments in $280M deal". Crain's Cleveland Business.
  31. ^ "Gillespie will retire as KeyCorp CEO". Albany Business Review. January 18, 2001.
  32. ^ Mezger, Roger (October 27, 2008). "KeyCorp plans to use bailout money to be a buyer". The Plain Dealer. Cleveland.
  33. ^ "KeyCorp to repay TARP; prices $625 mln offering". Reuters. March 11, 2011.
  34. ^ <Goudreau, Jenna (September 6, 2011). "From Secretary To CEO: Beth Mooney Makes Banking History". Forbes.
  35. ^ Thompson, Carolyn (January 12, 2012). "KeyBank agrees to buy 37 upstate NY HSBC branches". San Diego Union Tribune.
  36. ^ Humer, Caroline (May 9, 2013). "BofA sells $110 billion CMBS servicing rights portfolio to KeyBank". Reuters.
  37. ^ "D. E. Shaw Renewable Investments Acquires 300-MW Balko Wind from Apex Clean Energy" (Press release). Apex Clean Energy. January 12, 2015 – via Business Wire.
  38. ^ "KeyCorp Closes Acquisition Of First Niagara Financial Group" (Press release). PR Newswire. July 29, 2016.
  39. ^ Sabatini, Patricia (March 21, 2009). "FNB won't buy National City units". Pittsburgh Post-Gazette.
  40. ^ Fleischer, Chris (October 30, 2015). "KeyCorp buying First Niagara". Pittsburgh Tribune-Review.
  41. ^ Glynn, Matt (April 28, 2016). "KeyCorp to sell 18 First Niagara branches to Northwest". The Buffalo News.
  42. ^ Exner, Rich. "Ohio's 100 largest employers - 2019 rankings led by Cleveland Clinic, Walmart, others". The Plain Dealer. Retrieved June 17, 2019.
  43. ^ Nobile, Jeremy (April 5, 2019). "KeyBank rolling out new tellerless branches — just not in Ohio". Crain's Cleveland Business. Retrieved January 23, 2020.
  44. ^ "Executive Leadership: Christopher M. Gorman". KeyBank. Retrieved May 1, 2020.
  45. ^ "KeyBank Mortgages". Retrieved October 23, 2022.
  46. ^ "KeyBank Provides $21 Million of Financing for Affordable Senior Housing Property in New York". Yahoo Finance. June 29, 2023. Retrieved June 29, 2023.
  47. ^ Crowell, Opinion by Charlene (May 11, 2023). "Over 80 groups tell federal regulators Key Bank broke $16.5Billion promise". The Atlanta Voice. Retrieved August 1, 2023.
  48. ^ "Ordinance 122944". Seattle City Clerk. March 30, 2009.
  49. ^ Lamm, Greg (April 19, 2013). "KeyArena no more?". American City Business Journals.

External links[edit]