Verizon High Speed Internet

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Verizon High Speed Internet is a digital subscriber line (DSL) Internet service offered by Verizon. It allows consumers to use their telephone and Internet service simultaneously over the same telephone line while benefiting from Internet connection speeds significantly faster than dial-up.[1]

Verizon High Speed Internet (DSL) has since been replaced with Verizon FiOS fiber-to-the-premises in some markets. As of Verizon's Q4 2015 financial report, FiOS accounts for 80% of residential wireline revenue, with DSL and other copper products earning the remainder.[2]

Verizon DSL Availability[edit]

A remote terminal (RT) owned by Verizon

Verizon High Speed Internet is available in Delaware, Massachusetts, Maryland, New York, New Jersey, Pennsylvania, Rhode Island, Virginia, and Washington D.C where Verizon has coverage.[1] Availability and speed are determined by the presence of a DSLAM in the local central office or remote terminal and the overall local loop length/distance from the C.O./RT to the customer premises. Maximum DSL connection speed decreases as the loop length increases.

The official maximum loop length for Verizon High Speed Internet is 18,000 feet (5,500 m) from the central office or remote terminal.[3] Details of the outside plant including wire gauge, the presence of bridge taps, repeaters, load coils, or other devices that augment the voiceband telephone signal can affect DSL service availability and quality.

In areas that FiOS is offered, DSL service is no longer available.

Verizon DSL Service Offerings[edit]

Verizon offers residential customers two service tiers:

Tier Download (mbps) Upload (mbps)
High Speed Internet .5 .384
1 .384
High Speed Internet Enhanced 1.1-3 .384-.768
3.1-7 .768
7.1-15 1

Customers, depending on local equipment, condition of the local loop, and distance from the DSLAM, receive one option in the High Speed Internet Category, and one in the High Speed Internet Enhanced category. Enhanced Service is $10 more, and phone service is required for both.[1] However, for business/commercial customers, Verizon doesn't require phone service, and offers different tiers.[4]

Verizon also leases out their DSL lines for other 3rd party competitive local exchange carriers. Customers can receive DSL services from those CLECs, using Verizon's infrastructure.[3]

Technical Implementation[edit]

Verizon High Speed Internet utilizes ADSL or ADSL2+, depending on the age of the local DSLAM. ATM is used as the transport protocol from the DSL modem through the DSLAM. Authentication is implemented using PPPoE.[5]

Verizon utilizes DSLAM's from Alcatel-Lucent and Adtran, as well as other vendors.[6] The Alcatel-Lucent ASAM7300 and Adtran Total-Access 5000 are commonly deployed within central offices.

Verizon has not deployed VDSL/VDSL2+ as an upgrade to its existing DSL. VDSL/VDSL2+ was used in condominiums and apartment complexes where fiber to the home was impossible to deploy, and branded as FiOS.


A damaged copper telephone local loop pedestal owned by Verizon

Neglect of copper local loop infrastructure

Since Verizon started the FiOS fiber to the premises project, industry insiders and experts have noted that Verizon has neglected its copper local loop infrastructure footprint-wide, including in areas yet to receive FiOS.[7] Verizon's copper network maintenance and upgrade budget (which includes DSL and POTS services) was estimated to be roughly $3.50 per access line by the Communications Workers of America.[8] The CWA filed a letter of concern with 11 public utility regulators regarding Verizon's lack of concern for the copper local loop and associated infrastructure. Rural communities in New Jersey have filed a joint petition of complaint with the NJ Board of Public Utilities in order to investigate Verizon's apparent discontinuation of copper local loop maintenance; issues reported by the towns residents include loss of service during poor weather, static on the line, lack of audible voice transmission, and interruption or loss of DSL service.[9]

Verizon has also refused to repair the copper local loop or replace the local loop infrastructure with fiber in the event of storm damage. In the aftermath of Hurricane Sandy, Verizon refused to rebuild the copper local loop infrastructure in Fire Island, NY.[10] Instead, Verizon planned on forcing their telephone and DSL customers in the affected area to wireless LTE service at a much higher monthly cost. Public backlash resulted in Verizon reversing this decision. FiOS fiber to the home will be offered in Fire Island.[11] Other areas affected by the storm have not seen such a resolution; as a result cable providers have been taking advantage of fleeing customers, while customers without a second option are left with wireless offerings.[12]

2-year contracts and billing practices

Some analysts see Verizon's lowest DSL prices merely as introductory "bait and switch" loss leader campaigns.[13] Verizon offers High Speed Internet (DSL) under 24-month contract that, when expired, jumps to a higher monthly rate (although Verizon does offer a no-contract option at a slightly higher monthly rate).

External links[edit]