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In April 2015, Freelancer acquired Escrow.com, a provider of Internet escrow services based in the United States.<ref name="Freelancer acquires escrow.com">{{cite news| url=http://techcrunch.com/2015/04/26/freelancer-acquires-escrow/ | work=TechCrunch | title=Freelancer acquires Escrow | date=2015-04-26}}</ref>
In April 2015, Freelancer acquired Escrow.com, a provider of Internet escrow services based in the United States.<ref name="Freelancer acquires escrow.com">{{cite news| url=http://techcrunch.com/2015/04/26/freelancer-acquires-escrow/ | work=TechCrunch | title=Freelancer acquires Escrow | date=2015-04-26}}</ref>

==Legal issues==
In December 2015 the [[Office of the Australian Information Commissioner]] (OAIC) found Freelancer at fault for breaching the [[Privacy Act 1988|Privacy Act]] by violating the privacy rights of a former user and awarded that individual $20,000 in aggravated damages when Freelancer employees publicly exposed on Wikipedia and elsewhere the individual's private information, [[IP address]]es, [[pseudonym]]s and other details after the individual wrote several critical comments and personal blog posts about the company. OAIC further ordered Freelancer to issue a written apology to the individual and for staff to undergo additional training on the handling of sensitive [[personally identifiable information]]. Spokespersons speaking on behalf of the company expressed their intent to appeal the ruling.<ref>{{cite web|author1=Sharwood, Simon|title=Freelancer.com fined for 'reckless indifference to privacy rights'|url=http://www.theregister.co.uk/2016/01/11/freelancercom_fined_for_reckless_indifference_to_privacy_rights/|website=theregister.co.uk|publisher=''The Register''|accessdate=13 January 2016|date=11 January 2016}}</ref><ref>{{cite web|author1=Redrup, Yolanda|title=Freelancer contests $20,000 privacy breach fine from OAIC|url=http://www.smh.com.au/business/freelancer-contests-20000-privacy-breach-fine-from-oaic-20160112-gm4aw2.html|website=smh.com.au|publisher=''[[Sydney Morning Herald]]''|accessdate=13 January 2016|date=13 January 2016}}</ref><ref>{{cite web|title=‘HW’ and Freelancer International Pty Limited [2015] AICmr 86 (18 December 2015)|url=https://www.oaic.gov.au/resources/privacy-law/determinations/2015-aicmr-86.pdf|publisher=Office of the Australian Information Commissioner|accessdate=13 January 2016|website=www.oaic.gov.au|format=[[PDF]]|date=18 December 2015}}</ref>

==Customer feedback==
When it comes to customer satisfaction and confidence, the biggest, independent websites that allows users to review businesses and their services, display the following user-rating score<ref>{{Cite web|url=https://www.google.com/search?q=freelancer+reviews&gws_rd=cr&ei=62sXWbntHYG96ASEr7TQDQ#q=%22freelancer.com%22+reviews&start=0|title=Freelancer.com reviews - Google Search|last=|first=|date=|website=www.google.com|language=en|archive-url=|archive-date=|dead-url=|access-date=2017-05-13}}</ref> (updated on: 2017 May 13):
{| class="wikitable"
! scope="col" |'''WEBSITE'''
! scope="col" |'''AVERAGE RATING'''
! scope="col" |'''STAR-RATING'''
! scope="col" |'''NUMBER REVIEWS'''
|-
|[https://www.sitejabber.com/reviews/www.freelancer.com Sitejabber.com]
|1,5 out of 5
|{{rating|1.5|5|size=15px}}
|1,322
|-
|[https://www.trustpilot.com/review/www.freelancer.com Trustpilot.com]
|5,7 out of 10
|{{rating|5.5|10|size=15px}}
|454
|-
|[http://www.highya.com/freelancer-com-reviews Highya.com]
|1,1 out of 5
|{{rating|1|5|size=15px}}
|179
|-
|[http://www.reviewopedia.com/freelancer-com-reviews Reviewopedia.com]
|1,0 out of 5
|{{rating|1|5|size=15px}}
|143
|-
|[http://www.mouthshut.com/websites/Freelancer-com-reviews-925641105 Mouthshut.com]
|2,4 out of 5
|{{rating|2.5|5|size=15px}}
|76
|-
|[https://www.sitejabber.com/reviews/www.freelancer.com Fitsmallbusiness.com]
|2,0 out of 5
|{{rating|2|5|size=15px}}
|73
|-
|[https://www.consumercomplaints.in/complaints/freelancer-c453358.html Consumercomplaints.in]
|1,0 out of 5
|{{rating|1|5|size=15px}}
|25
|-
|B[https://bestcompany.com/freelance/company/freelancer/ estcompany.com]
|1,0 out of 10
|{{rating|1|10|size=15px}}
|18
|}


==Awards==
==Awards==

Revision as of 00:30, 6 June 2017

Freelancer
Type of businessPublic
Type of site
Freelance marketplace
Available inEnglish, German, French, Indonesian, Italian, Portuguese, Spanish, Turkish, Filipino, Dutch
Traded asASX: FLN
Founded2009
HeadquartersFreelancer
Level 20
680 George Street
Sydney, Australia,
Australia
Area servedWorldwide
Founder(s)Matt Barrie
CEOMatt Barrie
Key peopleMatt Barrie, CEO
Neil Katz, CFO
Peter Phillips, VP Eng
Chris Koch, Deputy CFO
IndustryOnline Outsourcing
Employees470 (March 2016)
URLFreelancer.com
RegistrationRequired
Users21,084,499 (Nov. 2, 2016)
Launched2009
Current statusActive

Freelancer is a global crowdsourcing marketplace website, which allows potential employers to post jobs that freelancers can then bid to complete. Founded in 2009, its headquarters is located in Sydney, Australia, though it also has offices in Southern California, Vancouver, London, Buenos Aires, Manila, and Jakarta.

Description

Freelancer is a marketplace where employers and employees are able to find each other. The site allows employers to post work for site members while bidding on in a competitive tender process. The site also allows members to host and enter contests for which prize money is offered as a reward. Freelancers and employers develop profiles on the site as they offer, win and complete work and write and receive reviews of people they work with of for. The site's members receive a finite number of bids to use on the site, which are periodically replenished. A series of account options are offered, ranging from free accounts through to professional subscriptions.

Freelancer has acquired several crowdsourcing marketplaces including Get A Freelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden),[2] LimeExchange (a former business of Lime Labs LLC, USA),[3] Scriptlance.com (founded by Rene Trescases in 2001, Canada)[4]- one of the early pioneers in freelancing, Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom),[5] Webmaster-talk.com (USA), a forum for webmasters,[6] and vWorker (founded by Ian Ippolito, USA).[7]

As of 29 March 2016, the company has set up 44 regional marketplaces and operates in 34 languages and 21 currencies.[8] India[9][10] and Latin America.[11] On 2 April 2014, Freelancer acquired Ukraine based digital content marketplace-Fantero.[12]

In April 2015, Freelancer acquired Escrow.com, a provider of Internet escrow services based in the United States.[13]

Freelancer takes a 10% fee, which can be reduced with paid monthly membership, with a minimum fee of $5.[14] The company has recently announced its new move into home and local services, staying first in its home market of Australia.[15]

Most of Freelancer's users come from India, the United States, Philippines, Pakistan, and the United Kingdom, but it is represented through its user network in 247 countries, regions, and territories; and in both emerging and developed markets. The top three job categories that most frequently get job requests are IT and software, 34%; design, media and architecture, 31%; and writing & content, 13%. The company has offices in Manila, Philippines; Sydney, Australia; Vancouver, British Columbia, Canada; Buenos Aires, Argentina; London, United Kingdom; and Jakarta, Indonesia.[16]

Background

Freelancer has acquired several crowdsourcing marketplaces including Get A Freelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden),[2] LimeExchange (a former business of Lime Labs LLC, USA),[3] Scriptlance.com (founded by Rene Trescases in 2001, Canada)[4]- one of the early pioneers in freelancing, Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom),[5] Webmaster-talk.com (USA), a forum for webmasters,[6] and vWorker (founded by Ian Ippolito, USA).[7]

As of 29 March 2016, the company has set up 44 regional marketplaces and operates in 34 languages and 21 currencies.[8] India[9][10] and Latin America.[11] On 2 April 2014, Freelancer acquired Ukraine based digital content marketplace-Fantero.[12]

In April 2015, Freelancer acquired Escrow.com, a provider of Internet escrow services based in the United States.[13]

In December 2015 the Office of the Australian Information Commissioner (OAIC) found Freelancer at fault for breaching the Privacy Act by violating the privacy rights of a former user and awarded that individual $20,000 in aggravated damages when Freelancer employees publicly exposed on Wikipedia and elsewhere the individual's private information, IP addresses, pseudonyms and other details after the individual wrote several critical comments and personal blog posts about the company. OAIC further ordered Freelancer to issue a written apology to the individual and for staff to undergo additional training on the handling of sensitive personally identifiable information. Spokespersons speaking on behalf of the company expressed their intent to appeal the ruling.[17][18][19]

Customer feedback

When it comes to customer satisfaction and confidence, the biggest, independent websites that allows users to review businesses and their services, display the following user-rating score[20] (updated on: 2017 May 13):

WEBSITE AVERAGE RATING STAR-RATING NUMBER REVIEWS
Sitejabber.com 1,5 out of 5 1,322
Trustpilot.com 5,7 out of 10 454
Highya.com 1,1 out of 5 179
Reviewopedia.com 1,0 out of 5 143
Mouthshut.com 2,4 out of 5 76
Fitsmallbusiness.com 2,0 out of 5 73
Consumercomplaints.in 1,0 out of 5 25
Bestcompany.com 1,0 out of 10 18

Awards

  • 2016 Grand Stevie Award, 13th Annual International Business Awards[21]
  • Internet/New Media; Business/Professional Services, 2016 People's Choice Stevie Awards for Favorite Companies[22]
  • People's Voice Award - Best Employment Website; Best Employment Website, 20th Annual Webby Awards 2016[23]
  • 2015 Best Employment Website, 19th Annual Webby Awards and People's Voice[24]
  • 2015 Best Professional Services Website, 19th Annual Webby Awards and People's Voice[25]
  • 2012 Deloitte Australia Technology Fast 50[26]
  • 2012 Silver Stevie Award, International Business Awards[27]
  • 2012 People's Voice Webby Award for Employment, 16th Annual Webby Awards[28]
  • 2011 Webby Award for Employment, People's Voice Award, 15th Annual Webby Awards[29]
  • 2011 BRW Fast Starters[30]
  • 2011 BRW Fast 100[31]
  • 2010 Best Export Achievement, People's Choice Award, 17th Annual AIMIA Awards[32]
  • 2010 Anthill Cool Company Awards: Best Online Business[33]

See also

References

  1. ^ "Freelancer.com Site Info". Alexa Internet. Retrieved 2017-04-23.
  2. ^ a b "News". Innovate it. Retrieved 2012-02-27.
  3. ^ a b "Crunchbase listing for LimeExchange.com".
  4. ^ a b "Freelancer acquires Scriptlance.com - article on TechCrunch".
  5. ^ a b "Freelancer Grows: Global Acquisitions Continue for Leading Job Market Website".
  6. ^ a b "GoRumors Article covering Webmaster-talk.com".
  7. ^ a b Lunden, Ingrid (November 19, 2012). "Freelancer Buys Another IT Job Site, vWorker (aka RentACoder.com), For A Price In The Millions". TechCrunch. Retrieved November 21, 2012.
  8. ^ a b [1], Gadgets Magazine
  9. ^ a b "Website for freelance assignments launched in India". The Times Of India. 2012-02-09.
  10. ^ a b [2], E27.sg
  11. ^ a b [3], BNAmericas.
  12. ^ a b "Freelancer acquires Fantero.com". TheAustralian. 2014-04-03.
  13. ^ a b "Freelancer acquires Escrow". TechCrunch. 2015-04-26.
  14. ^ "Freelancer Membership Plans, Earn And Save More! - Freelancer". Freelancer.
  15. ^ Ingrid Lunden. "Online Jobs Marketplace Freelancer.com Moves Into Home And Local Services". TechCrunch. AOL.
  16. ^ http://newsbytes.ph/2016/07/27/freelancer-com-hits-20-million-users-pinoys-among-top-job-takers/
  17. ^ Sharwood, Simon (11 January 2016). "Freelancer.com fined for 'reckless indifference to privacy rights'". theregister.co.uk. The Register. Retrieved 13 January 2016. {{cite web}}: Italic or bold markup not allowed in: |publisher= (help)
  18. ^ Redrup, Yolanda (13 January 2016). "Freelancer contests $20,000 privacy breach fine from OAIC". smh.com.au. Sydney Morning Herald. Retrieved 13 January 2016. {{cite web}}: Italic or bold markup not allowed in: |publisher= (help)
  19. ^ "'HW' and Freelancer International Pty Limited [2015] AICmr 86 (18 December 2015)" (PDF). www.oaic.gov.au. Office of the Australian Information Commissioner. 18 December 2015. Retrieved 13 January 2016.
  20. ^ "Freelancer.com reviews - Google Search". www.google.com. Retrieved 2017-05-13. {{cite web}}: Cite has empty unknown parameter: |dead-url= (help)
  21. ^ "Freelancer.com wins a Grand Stevie Award in the Best of the International Business Awards" (PDF).
  22. ^ "Freelancer.com Wins 12 Stevies at the 13th International Business Awards".
  23. ^ "Freelancer.com Wins Two Webby Awards".
  24. ^ "19th Annual Webby Awards".
  25. ^ "19th Annual Webby Awards".
  26. ^ "Deloitte Australia Technology Fast 50".
  27. ^ "Stevie Awards Site".
  28. ^ "16th Annual Webby Awards".
  29. ^ "15th Annual Webby Awards". Archived from the original on 2013-03-07. {{cite web}}: Unknown parameter |deadurl= ignored (|url-status= suggested) (help)
  30. ^ "BRW Fast Starters 2011".
  31. ^ "BRW Fast 100 2011".
  32. ^ "17th AIMIA Award Winners".
  33. ^ "2010 Anthill Cool Company Awards".
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