B. Kevin Turner
Kevin Turner speaking at the 2016 Milken Institute in Los Angeles, California
|Born||Brian Kevin Turner
April 3, 1965 (age 51)
Oklahoma, United States
|Alma mater||East Central University|
|Occupation||Vice Chairman of Citadel LLC and CEO of Citadel Securities|
B. Kevin Turner (born April 3, 1965) is an American businessman known for his executive leadership roles at Wal-Mart, Microsoft and Citadel LLC. He is the Vice Chairman of Citadel LLC and the Chief Executive Officer of Citadel Securities. From 2005 to 2016, Turner was the Chief Operating Officer of Microsoft. Prior to joining Microsoft, Turner held various leadership positions at Wal-Mart, including Chief Information Officer for Wal-Mart Stores and President and Chief Executive Officer of Sam's Club. He is also a member of the Board of Directors at Nordstrom.
Early life and education
In 1987, Turner earned a Bachelor of Science in Business Administration with a concentration in Management from East Central University in Ada, Oklahoma where he was a member of the Pi Kappa Alpha Fraternity. During his college years, he worked full-time as a cashier at Wal-Mart.
Turner worked nearly 20 years at Wal-Mart. He began working as a cashier at Wal-Mart in 1985 in his hometown of Ada, Oklahoma. While attending college, he rose through the store ranks, to customer service manager, housewares department manager and head office cashier. In 1987, Turner earned a bachelor's degree in business with an emphasis in management from East Central University in Ada, Oklahoma. The next year, he joined Wal-Mart's internal audit department. Two years later, Turner joined the company's information systems division, where he worked his way through a succession of jobs: business analyst, strategy manager, director, Assistant CIO and then CIO. In 1995, at the age of 29, Turner became the youngest Corporate Vice President and Officer ever named at Wal-Mart. In February 2000, Turner became the Chief Information Officer of Wal-Mart at the age of 34, when former Wal-Mart CIO Randy Mott departed for Dell. As the CIO of Wal-Mart, Turner oversaw Wal-Mart's information technology and worldwide data-tracking system. The division consisted of over 2,000 employees in Bentonville, Arkansas. As CIO, Turner was responsible for many of the company's industry-setting technology initiatives. Turner was instrumental in developing retail-specific applications such as (Retail Link) at Wal-Mart to achieve complete inventory and supply chain transparency. In 2002, Turner was named the President and Chief Executive Officer of Sam's Club, which had over 46 million members and over $37.1 billion USD in annual sales. Under Turner, Sam's Club aggressively cut prices to win over small-business customers. In Turner's last fiscal year as CEO, Sam's Club turned in a 5.8 percent sales growth at stores open at least a year, which was nearly double the 2.9 percent sales growth at U.S. Wal-Mart stores. He is credited with turning around the struggling Sam's Club warehouse division. Turner served as the President and CEO of Sam's Club until his departure for Microsoft in 2005.
In 2005, Microsoft hired Kevin Turner to be its Chief Operating Officer (the prior COO, Rick Belluzzo, had left the company in 2002 and no replacement had been hired). Turner was hired at Microsoft to instill more process and discipline in the company’s operations and salesforce, which at the time did not even have quarterly notes. Microsoft offered Turner a $7 million up-front payment, and other stock awards to help compensate him for stock-based pay that he lost when he left Wal-Mart. Microsoft also gave Turner 325,000 shares of stock that would vest over a period of many years, beginning in 2008 and running through to retirement. Turner would have been required to forfeit the entire $7 million up-front payment had he left voluntarily or been terminated for cause before completing 12 months of employment. A portion of the hiring bonus would have had to have been repaid had he left voluntarily within three years or been terminated for cause. Turner was also eligible for a bonus of up to the amount of his salary and was enrolled in the company's stock award program, with a target award of 624,000 shares (the actual amount determined by Microsoft's achievement of certain goals). Finally, Turner was offered Microsoft's "executive relocation assistance program," in which the company had arranged for a third party to purchase his current primary residence at its appraised value had it not sold as of a mutually agreed-upon date. Turner accepted the offer and moved his wife and three children to Washington State where, in September 2005, he became the Chief Operating Officer of Microsoft.
From 2005 to 2016, Turner was responsible for the strategic and operational leadership of Microsoft's worldwide sales, field marketing and services organization (SMSG). He also managed support and partner channels, Microsoft stores, and corporate support functions including information technology, licensing and pricing, and operations. His organization included over 51,000 employees in more than 190 countries. In 2009, Turner led and spearheaded Microsoft's entry into the Retail Stores business. He has global recognition for the creation and development of the Microsoft Store division. Along with Microsoft Chief Executive Officer Satya Nadella and other senior executives, Turner served on the Senior Leadership Team that set the overall strategy and direction for Microsoft.
In his eleven years as Chief Operating Officer, Turner delivered a strong track record of results, execution excellence and improved efficiency while also driving the customer satisfaction scores to the highest in company history. Microsoft ended fiscal year 2015 with 8 percent growth and $93.6 billion in revenue through his leadership on the company's transformation. At Microsoft, Turner instilled rigor and discipline in the sales and operations organizations that had once lacked it. He also helped boost the sales of Microsoft’s enterprise software. Turner introduced procedures such as a “conditions of satisfaction” document that details what Microsoft will provide each client. A screw-up required a “correction of errors” in which employees autopsied the mistake and laid out steps to ensure it did not happen again. He also created standard scorecards with 30 categories to measure each subsidiary’s performance. At Microsoft, Turner was known for his speeches at partner and sales events that amped up the rivalry with competitors like Oracle, Google and IBM. He was also known for an equally fierce competitive streak that saw him personally intervene to persuade back customers flirting with non-Microsoft products.
In July 2016, after eleven years as COO, Turner left Microsoft to join Citadel LLC. From 2005 to 2016, Turner helped increase Microsoft's yearly revenue from $37 billion to over $93 billion. Microsoft CEO Satya Nadella praised Kevin Turner by stating that in his time as COO, Turner "built the sales force into the strategic asset it is today with incredible talent, while at the same time more than doubling our revenue and driving customer satisfaction scores to the highest in company history."
In July 2016, Turner left Microsoft to become the Vice Chairman of Citadel LLC and the Chief Executive Officer of Citadel Securities. Citadel Securities is a leading market maker, providing liquidity and trade execution to retail and institutional clients. It executes trades of more than a billion shares every day in the United States, as well as a fifth of the country’s options transactions. It is also one of the largest traders of interest rate swaps in the world. Turner took over the role held by Peng Zhao, who became the Chief Scientist at Citadel, overseeing the group’s development of quantitative trading and analytics. Turner's team includes Jamil Nazarali, head of Citadel Execution Services, and Paul Hamill, global head of fixed, income, currencies and commodities for Citadel Securities. His appointment occurred after Citadel Securities purchased the designated market-maker business of KCG Holdings and the Automated Trading Desk, a computer-based market making pioneer owned by Citigroup.
Awards and honors
In 1997, Turner became the recipient of the first "Sam M. Walton - Entrepreneur Of The Year" Award, which is the highest honor given at Wal-Mart and is voted by the Walton Family. In 2003, East Central University named Turner Distinguished Alumnus. Turner was among TIME Magazine's People To Watch In International Business. He was ranked #4 on Fortune Magazine's "40 under 40", was among Business 2.0's The 20 Young Execs You Need To Know and was awarded CIO Magazine's 20/20 Vision Award and CIO 100 Award. In 2007, he was named to the CIO Hall Of Fame by CIO Magazine, as well as listed fifth in CRN Magazine's list of the Top 25 Most Innovative Executives.
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