Office management

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Office management is a profession involving the design, implementation, evaluation, and maintenance of the process of work within an office or organization, in order to maintain and improve efficiency and productivity.

Main functions[edit]

An office manager is responsible for monitoring and reviewing systems, usually focusing on specific outcomes such as improved timescales, turnover, output, sales, etc. They may supervise or manage a team of administrators, allocating roles, recruiting and training, and issuing assignments and projects. As such the role is varied, often including responsibilities across a diverse range of functions such as:

  • Customer Service
  • Report Writing
  • Budget Management
  • Database Management
  • Systems Analysis
  • Process Mapping
  • Purchasing
  • Bookkeeping
  • Human Resources
  • Recruitment
  • Accounting
  • Sales and Marketing
  • Records Management
  • Form/Template Design
  • Website Maintenance
  • Project Management
  • Management Consultancy
  • Facilities Management
  • Space Management
  • Risk Management
  • Payroll

Personal competencies useful in the role are: problem solving skills, good decision making abilities, integrity, resourcefulness, creativity, assertiveness, flexibility, time management skills and the ability to cope with pressure.

See also[edit]

External links[edit]