Pointing and calling
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Pointing and calling is a method in occupational safety for avoiding mistakes by pointing at important indicators and calling out the status. It is common in Japan and is sometimes referred to by its Japanese terms, shisa kanko (指差喚呼), shisa kakunin kanko (指差確認喚呼) or yubisashi koshō (指差呼称). Making large gestures and speaking out the status helps keeping focus and attention. The method was first used by train drivers and is now commonly used in Japanese industry. It is not common in other countries, though it is used in the New York City Subway system. It is recommended by the Japan Industrial Safety and Health Association (JISHA, 中央労働災害防止協会).
The method originated in Japan in the early 1900s, with train drivers calling out the status of signals. The pointing was added a few decades later.
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- Kazumitsu Shinoharaa, Hiroshi Naitoa (Graduate School of Human Sciences, Osaka University) Yuko Matsuib, Masaru Hikonob (Institute of Nuclear Safety System, Japan) (March 2013). "The effects of “finger pointing and calling” on cognitive control processes in the task-switching paradigm". International Journal of Industrial Ergonomics. 43 (2). pp. 129–136. doi:10.1016/j.ergon.2012.08.004.
- AllAboutLean.com (Jan 4, 2014). Pointing and Calling Japanese Safety Standard at Railway Companies & Toyota. Youtube.
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- Yosef Lerner (Oct 30, 2013). The New York Subway Signs Experiment. Youtube.
In NYC, subway conductors have to point at a black and white sign to prove that they're paying attention. They do it at every hour, at every stop. It's kind of silly, so we decided to make their day.
- James Albright (Jun 22, 2017). "Adding Japanese ‘Shisa Kanko’ Techniques To Modern Cockpits". Aviation Week Network.
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