ServiceOntario is part of a Government of Ontario initiative created out of a desire to give Ontarians an easy, cost-effective way to access government services. ServiceOntario is responsible for delivery of services to citizens through the internet, telephone and automated kiosks placed around the province.
ServiceOntario continues to grow and increase its capacity to integrate and deliver services to Ontarians. In 2011, ServiceOntario became the retail face in service delivery on behalf of individuals and businesses in Ontario. Any and all routine transactions were completed through ServiceOntario centres, website, call centres or kiosk locations. In 2012, illegal card skimming devices were installed on some kiosks in the Greater Toronto Area, forcing the temporary shutdown of all kiosks province-wide. In 2012, the shutdown was made permanent.
The Minister of Government Services is responsible for ServiceOntario.
Whether communication is face-to-face, online, by telephone or through written or visual materials (signage, displays, publications) the organization has made efforts to present a consistent, unified visual with a marketing strategy centering on a brand image which is attained by distinctive logo and the slogan "making it easier".
The following are some of the services delivered by ServiceOntario on behalf of the government:
- Health card registration
- Birth, marriage and death certificates
- Driver and vehicle licensing
- Business registration
- Fishing and hunting licences
- Address change
- Newborn registration
- Ontario government publications
- "ServiceOntario kiosks remain out of order after illegal card readers found". 680News. Retrieved 2012-06-12.
- "ServiceOntario kiosks permanently closed". Government of Ontario. Retrieved 2017-06-14.
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