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The article presents the NTSB's conclusion as to the cause of the accident. Flight attendant Kay Chandler gives a different story (see External links), and claims that the NTSB ignored both physical and documentary evidence pointing to a structural failure, in favor of the “human error” explanation. Perhaps the article should include both points of view. DES (talk) 13:08, 29 January 2009 (UTC)
First off, does Kay Chandler have media attention to her viewpoint? As per Wikipedia:NPOV we only represent significant minority viewpoints. Which media organizations reported on Chandler's ideas? How did the NTSB respond? - If these conditions are satisfied, simply say "The NTSB concluded A. Chandler said B. The NTSB responded by saying C." WhisperToMe (talk) 12:41, 3 March 2009 (UTC)
Google reveals very little, unfortunately. Upon closer investigation, there are aspects of her story that puzzle me, such as her claim that NTSB characterized the flight attendants as confused and hysterical, when in fact the report clearly states that "the performance of the flight attendants during the emergency was exceptional and probably contributed to the success of the emergency evacuation", "the emergency evacuation of the airplane was accomplished in an exemplary manner" and "both the flight attendants and the flight crewmembers, as well as the off-duty crewmembers, performed exceptionally well in the evacuation".
That being said, the article claims that "the NTSB attributed the crash to pilot error and TWA training and maintenance issues" but fails to mention "design deficiencies in the stall warning system that permitted a defect to go undetected". Also, what the article calls "pilot error" would be more accurately described as "poor CRM", or as the NTSB puts it, "inadequate crew coordination between the captain and first officer that resulted in their inappropriate response to a false stall warning". DES (talk) 14:01, 3 March 2009 (UTC)
For Chandler's story see what Google News brings up - use all dates. If it doesn't get anything I wouldn't include Chandler's stuff. Anyway, as for the other stuff, that is what Being Bold will help accomplish. :) WhisperToMe (talk) 17:52, 3 March 2009 (UTC)