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{{third-party|section|date=December 2015}}
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Twilio uses [[Amazon Web Services]] to host telephone infrastructure and provide connectivity between [[HTTP]] and the [[public switched telephone network]] (PSTN) through its APIs.<ref>Harris, Derrick (March 3, 2009). [http://gigaom.com/2009/03/03/why-amazon-will-make-or-break-twilio/ "Why Amazon Will Make or Break Twilio"]. Gigaom.</ref>
Twilio uses [[Amazon Web Services]] to host its communication infrastructure via API's.<ref>Harris, Derrick (March 3, 2009). [http://gigaom.com/2009/03/03/why-amazon-will-make-or-break-twilio/ "Why Amazon Will Make or Break Twilio"]. Gigaom.</ref> Twilio follows a set of architectural design principles to protect against unexpected outages and received praise for staying online during the widespread Amazon Web Services outage in April 2011.<ref>Dubray, Jean-Jacques (April 25, 2011). [http://www.infoq.com/news/2011/04/twilio-cloud-architecture "Twilio's Cloud Architecture Principles"]. InfoQ.</ref>


Rather than using industry standard protocols such as [[Session Initiation Protocol|SIP]] for call control Twilio uses a customized [[markup language]] known as TwIML to allow for direct integration with its services<ref>{{Cite web|title=What is the Twilio Markup Language (TwiML)?|url=https://www.twilio.com/docs/glossary/what-is-twilio-markup-language-twiml?utm_source=docs&utm_medium=social&utm_campaign=guides_tags|access-date=2022-01-25|website=www.twilio.com}}</ref>. Twilio and the customer typically exchange TwIML documents via HTTP [[Webhook]].
Twilio follows a set of architectural design principles to protect against unexpected outages, and received praise for staying online during the widespread Amazon Web Services outage in April 2011.<ref>Dubray, Jean-Jacques (April 25, 2011). [http://www.infoq.com/news/2011/04/twilio-cloud-architecture "Twilio's Cloud Architecture Principles"]. InfoQ.</ref>


=== Open-Source Contributions ===
Twilio is known to support the development of [[open-source software]]. In June 2010 Twilio launched OpenVBX, an open-source product that lets business users configure phone numbers to receive and route phone calls.<ref>{{cite web|url=https://techcrunch.com/2010/06/15/twilio-openvbx-google-voice/ |title=Twilio Releases OpenVBX, An Open Source Google Voice For Businesses |publisher=TechCrunch |date=2010-06-15 |access-date=2015-12-03}}</ref> One month later, Twilio engineer Kyle Conroy released Stashboard, an open-source status dashboard written in the [[Python (programming language)|Python programming language]] that any API or software service can use to display whether their service is functioning properly.<ref>Catacchio, Chad (July 21, 2010). [https://thenextweb.com/apps/2010/07/21/twilio-open-sources-stashboard-an-api-monitoring-dashboard/ "Twilio open-sources Stashboard, an API monitoring dashboard"]. The Next Web.</ref> Twilio also sponsors Localtunnel, created by now ex-Twilio engineer Jeff Lindsay, which enables software developers to expose their local development environment to the public Internet from behind a [[Network address translation|NAT]].<ref>{{cite web|url=http://www.twilio.com/engineering/2011/06/06/making-a-local-web-server-public-with-localtunnel/ |title=Making a Local Web Server Public with Localtunnel |website=Twilio.com |date=2011-06-06 |access-date=2015-12-03}}</ref>
Twilio is known to support the development of [[open-source software]]. In June 2010 Twilio launched OpenVBX, an open-source product that lets business users configure phone numbers to receive and route phone calls.<ref>{{cite web|url=https://techcrunch.com/2010/06/15/twilio-openvbx-google-voice/ |title=Twilio Releases OpenVBX, An Open Source Google Voice For Businesses |publisher=TechCrunch |date=2010-06-15 |access-date=2015-12-03}}</ref> One month later, Twilio engineer Kyle Conroy released Stashboard, an open-source status dashboard written in the [[Python (programming language)|Python programming language]] that any API or software service can use to display whether their service is functioning properly.<ref>Catacchio, Chad (July 21, 2010). [https://thenextweb.com/apps/2010/07/21/twilio-open-sources-stashboard-an-api-monitoring-dashboard/ "Twilio open-sources Stashboard, an API monitoring dashboard"]. The Next Web.</ref> Twilio also sponsors Localtunnel, created by now ex-Twilio engineer Jeff Lindsay, which enables software developers to expose their local development environment to the public Internet from behind a [[Network address translation|NAT]].<ref>{{cite web|url=http://www.twilio.com/engineering/2011/06/06/making-a-local-web-server-public-with-localtunnel/ |title=Making a Local Web Server Public with Localtunnel |website=Twilio.com |date=2011-06-06 |access-date=2015-12-03}}</ref>


Revision as of 18:42, 25 January 2022

Twilio Inc.
Type of businessPublic
Traded as
Founded2008; 16 years ago (2008)
Headquarters
San Francisco, California
,
U.S.
Created byJeff Lawson
Evan Cooke
John Wolthuis
Key peopleJeff Lawson (co-founder, CEO)
Evan Cooke (co-founder, CTO)
John Wolthuis (co-founder)
IndustryCommunications
ProductsVoice
SMS
MMS
SIP Trunking
WebRTC
2FA
Call Center
RevenueIncrease US$1.76 billion[1]
Operating incomeDecrease US$492.9 million
Employees4,500 (2020)
Subsidiaries
URLtwilio.com

Twilio (/ˈtwɪlioʊ/) is an American customer-engagement platform company based in San Francisco, California. It provides cloud communications platform as a service (CPaaS). Twilio allows companies to engage with customers by programmatically making and receiving phone calls, sending and receiving text messages, and performing other communication functions using its web service APIs.

History

Twilio was founded in 2008 by Jeff Lawson, Evan Cooke, and John Wolthuis[2] and was originally based in both Seattle, Washington, and San Francisco, California.[3]

Twilio's first major press coverage, in November 2008, was the result of an application built by Jeff Lawson to rickroll people, which investor Dave McClure used on TechCrunch founder and editor Michael Arrington as a prank.[4] A few days later on November 20, 2008, the company launched Twilio Voice, an API to make and receive phone calls completely hosted in the cloud.[5] Twilio's text messaging API was released in February 2010,[6] and SMS shortcodes were released in public beta in July 2011.[7]

Twilio raised approximately $103 million in venture capital growth funding. Twilio received its first round of seed funding in March 2009 for an undisclosed amount from Mitch Kapor, The Founders Fund, Dave McClure, David G. Cohen, Chris Sacca, Manu Kumar, from K9 Ventures and Jeff Fluhr.[8] Twilio's first A round of funding was led by Union Square Ventures for $3.7 million[2] and its second B round of funding, for $12 million, was led by Bessemer Venture Partners.[9] Twilio received $17 million in a Series C round in December 2011 from Bessemer Venture Partners and Union Square Ventures.[10] In July 2013 Twilio received another $70 million from Redpoint Ventures, Draper Fisher Jurvetson (DFJ) and Bessemer Venture Partners.[11] In July 2015, Twilio raised a $130 million Series E from Fidelity, T Rowe Price, Altimeter Capital Management, Arrowpoint Partners, in addition to Amazon and Salesforce.[12]

Twilio filed for IPO NYSE: TWLO and started trading on June 23, 2016 with a 92% increase on the first day.

In March 2020, Twilio announced the appointment of Steve Pugh as Chief Security Officer and Glenn Weinstein as Chief Customer Officer.[13]

Reception

Twilio is known for its use of platform evangelism to acquire customers.[14] An early example is GroupMe, which was founded in May 2010 at the TechCrunch Disrupt hackathon and uses Twilio's text messaging product to facilitate group chat.[15] It raised $10.6 million in venture funding in January 2011.[16]

Following the success of the TechCrunch Disrupt hackathon, seed accelerator 500 Startups announced the Twilio Fund, a $250,000 "micro-fund" to provide seed money to startups using Twilio in September 2010.[17][18]

Acquisitions

In February 2015, Twilio acquired Authy, a Y Combinator-backed startup that offers two-factor authentication services to end users, developers and enterprises.[19]

In September 2016, Twilio acquired Tikal Technologies, the development team behind the Kurento WebRTC open source project, for $8.5 million.[20]

In February 2017, Twilio acquired Beepsend, a Swedish-based SMS messaging provider, for an undisclosed amount.[21]

In September 2018, Twilio announced they were acquiring Ytica, a Prague, Czech Republic-based speech analytics firm, for an undisclosed amount.[22]

In October 2018, Twilio announced they were acquiring SendGrid, a Denver, Colorado-based customer communication platform for transactional and marketing email, for $2 billion.[23]

In November 2018, Twilio reported acquiring Core Network Dynamics GmbH, a Berlin, Germany-based virtual EPC (Evolved Packet Core) specialist company.[24]

In July 2020, Twilio announced they had acquired Electric Imp, an Internet of Things platform company, for an undisclosed amount.[25]

In October 2020, Twilio acquired Segment, for $3.2 Billion.[26]

In May 2021, Twilio announced that they were acquiring Zipwhip, a toll-free messaging services provider, for $850 million.[27]

Technology

Twilio uses Amazon Web Services to host its communication infrastructure via API's.[28] Twilio follows a set of architectural design principles to protect against unexpected outages and received praise for staying online during the widespread Amazon Web Services outage in April 2011.[29]

Rather than using industry standard protocols such as SIP for call control Twilio uses a customized markup language known as TwIML to allow for direct integration with its services[30]. Twilio and the customer typically exchange TwIML documents via HTTP Webhook.

Open-Source Contributions

Twilio is known to support the development of open-source software. In June 2010 Twilio launched OpenVBX, an open-source product that lets business users configure phone numbers to receive and route phone calls.[31] One month later, Twilio engineer Kyle Conroy released Stashboard, an open-source status dashboard written in the Python programming language that any API or software service can use to display whether their service is functioning properly.[32] Twilio also sponsors Localtunnel, created by now ex-Twilio engineer Jeff Lindsay, which enables software developers to expose their local development environment to the public Internet from behind a NAT.[33]

Twilio lists a number of other open-source projects on their website, such as:

  • Flask Restful: Python Flask (web framework) to build REST APIs.[34]
  • Shadow: Runs requests through a release candidate with real production traffic.[35]
  • Banker’s Box: Wrapper for storage backend.[36]

See also

References

  1. ^ "Twilio company profile" (PDF). investors.twilio.com. Retrieved 2021-03-03.
  2. ^ a b "Twilio Raises $3.7 Million For Powerful Telephony API". TechCrunch. 2009-12-30. Retrieved 2015-12-03.
  3. ^ "Twilio scores funding to build telecom in the cloud business". Techflash.com. Retrieved 2015-12-03.
  4. ^ Arrington, Michael (November 18, 2008). "Thanks Twilio, No One Is Safe From The RickRoll Now". TechCrunch
  5. ^ Kincaid, Jason (November 20, 2008). "Twilio: Powerful API For Phone Services That Can Recreate GrandCentral's Core Functionality In 15 Lines Of Code". TechCrunch.
  6. ^ Kincaid, Jason (February 9, 2010). "Twilio's Telephony API Now Lets Applications Send And Receive SMS Messages". TechCrunch.
  7. ^ Kincaid, Jason (July 13, 2011). "Twilio's Streamlined Shortcode API Now Open To All". TechCrunch.
  8. ^ "Twilio Closes Funding Round, Lands Major Customers For Its Telephony API". TechCrunch. 2009-03-02. Retrieved 2015-12-03.
  9. ^ "Twilio Raises $12 Million For Powerful Telephony API". TechCrunch. 2010-11-09. Retrieved 2015-12-03.
  10. ^ "Twilio Raises $17 Million Series C From Bessemer and Union Square To Expand Abroad". TechCrunch. 2011-12-07. Retrieved 2015-12-03.
  11. ^ "Twilio Raises A $70M Series D As They Consider An IPO". TechCrunch. 2013-06-07. Retrieved 2015-12-03.
  12. ^ "Twilio lands $130 million to make it easier to communicate via software". Fortune. Retrieved 2019-01-02.
  13. ^ "Twilio Welcomes Steve Pugh as Chief Security Officer and Glenn Weinstein as Chief Customer Officer". Valdosta Daily Times. Retrieved 2020-03-05.
  14. ^ "Twilio's Founder On How To Partner With 20,000 Developers - with Jeff Lawson". Mixergy. 2011-01-10. Retrieved 2015-12-03.
  15. ^ "Inception: A Hackday Dream (The Story Of GroupMe)". TechCrunch. 2010-08-26. Retrieved 2015-12-03.
  16. ^ Matthew Lynley January 4, 2011 3:37 PM (2011-01-04). "Group texting startup GroupMe raises $10.6M despite being a long way from revenue | VentureBeat | Deals | by Matthew Lynley". VentureBeat. Retrieved 2015-12-03.{{cite web}}: CS1 maint: numeric names: authors list (link)
  17. ^ Om Malik (2010-09-23). "Got a Twilio-based App? Get Some Investment Dollars". Gigaom. Retrieved 2015-12-03.
  18. ^ "Announcing Twilio Fund for 500 Startups". Archived from the original on January 30, 2011. Retrieved July 21, 2011.
  19. ^ Lardinois, Frederic (2015-02-24). "Twilio Acquires Two-Factor Authentication Service Authy". TechCrunch. Retrieved 2017-12-28.
  20. ^ "Twilio paid $8.5 million in cash for assets of Kurento Open Source Project". VentureBeat. 2017-02-22. Retrieved 2017-02-25.
  21. ^ Matney, Lucas (2017-02-07). "Twilio acquires Beepsend to make message delivery more efficient on its Super Network". TechCrunch. Retrieved 2017-12-28.
  22. ^ Miller, Ron (2018-09-11). "Twilio's contact center products just got more analytical with Ytica acquisition". TechCrunch.
  23. ^ "Twilio to Acquire SendGrid, the Leading Email API Platform". BusinessWire. 2018-10-15. Retrieved 2018-10-16.
  24. ^ "Twilio buys Core Network Dynamics". the-mobile-network.com. 2018-11-14.
  25. ^ "Electric Imp is now part of Twilio". connect.electricimp.com. Retrieved 2020-08-03.
  26. ^ "Twilio confirms it is buying Segment for $3.2B in an all-stock deal". TechCrunch. Retrieved 2020-10-12.
  27. ^ Gagliordi, Natalie. "Twilio to acquire toll-free messaging provider Zipwhip for $850 million". ZDNet. Retrieved 2021-05-18.
  28. ^ Harris, Derrick (March 3, 2009). "Why Amazon Will Make or Break Twilio". Gigaom.
  29. ^ Dubray, Jean-Jacques (April 25, 2011). "Twilio's Cloud Architecture Principles". InfoQ.
  30. ^ "What is the Twilio Markup Language (TwiML)?". www.twilio.com. Retrieved 2022-01-25.
  31. ^ "Twilio Releases OpenVBX, An Open Source Google Voice For Businesses". TechCrunch. 2010-06-15. Retrieved 2015-12-03.
  32. ^ Catacchio, Chad (July 21, 2010). "Twilio open-sources Stashboard, an API monitoring dashboard". The Next Web.
  33. ^ "Making a Local Web Server Public with Localtunnel". Twilio.com. 2011-06-06. Retrieved 2015-12-03.
  34. ^ "flask-restful/flask-restful · GitHub". Github.com. Retrieved 2015-12-03.
  35. ^ "twilio/shadow — GitHub". Github.com. Retrieved 2015-12-03.
  36. ^ "twilio/BankersBox — GitHub". Github.com. Retrieved 2015-12-03.
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