Sykes Enterprises: Difference between revisions
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==References== |
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*[http://query.nytimes.com/gst/fullpage.html?res=9A02E0DA1739F932A35756C0A960958260 The New York Times, May 1, 1996 – Shares of Sykes Enterprises Nearly Double on Day One] |
*[http://query.nytimes.com/gst/fullpage.html?res=9A02E0DA1739F932A35756C0A960958260 The New York Times, May 1, 1996 – Shares of Sykes Enterprises Nearly Double on Day One] |
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*[http://www.highbeam.com/doc/1G1-62534302.html Sykes Donates $28 Million To University of Tampa] |
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Revision as of 17:03, 8 January 2010
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| Company type | Public (NASDAQ: [[1]] |
|---|---|
| Industry | Business Process Outsourcing |
| Founded | 1977 |
| Founder | John H. Sykes |
| Headquarters |  Tampa, Florida, USA |
Key people | Charles E. Sykes (President & CEO) David L. Pearson Jenna R. Nelson Daniel L. Hernandez W. Michael Kipphut Lawrence Zingale James C. Hobby James T. Holder |
| Services | Customer Service and Technical Support |
| Revenue | 2008: $819.2 Millon |
Number of employees | 33,000 |
| Website | http://www.sykes.com |
Sykes Enterprises is a multinational corporation which provides business process outsourcing services, such as technical support. Sykes has over 33,000 employees at 45+ locations in 20 countries operating in 30 languages.[1]
History
The following are key milestones in Sykes' history as a company.[2]
1977 - SYKES begins as a small engineering firm with three employees in Charlotte, North Carolina
1979-1982 - The technical writing group begins in Charlotte marking the beginning of the Information Services branch
1992 - SYKES purchases Jones Technologies, Inc. in Sterling, Colorado and enters into customer support business
1993 - Company reorganizes, moves corporate office from Charlotte to Tampa, Florida
1996 - SYKES goes public – stock begins trading on NASDAQ First international presence with acquisition of Datasvar Support AB of Sweden
1997 - Several acquisitions including McQueen International Limited with multiple locations including operations in The Philippines
1999 - SYKES inducted into the Software Support Professional Association (SSPA) Hall of Fame
2003 - SYKES expands global footprint to El Salvador
2004 - Chuck Sykes appointed to President and CEO
2006 - SYKES acquires Argentina-based Apex America SYKES has more than 26,000 employees at year-end
2007 - SYKES expands to Perry County, Kentucky
2008 - SYKES opens three centers in the U.S. – Kingstree, South Carolina; Greenwood, South Carolina and Malvern, Arkansas - as well as new centers in Brazil, Costa Rica and Denmark.
2009 - SYKES and ICT Group have begun integration after the proposed merger of the two
Locations
Sykes' headquarters is located in Tampa, Florida. As of 2009, the company has operations in the following countries:[3]
- United States of America
- Canada
- Argentina
- Brazil
- Costa Rica
- El Salvador
- India
- The Philippines
- People's Republic of China
- Denmark
- Finland
- Germany
- South Africa
- Spain
- Sweden
- Hungary
- Ireland
- Italy
- United Kingdom
- Slovakia
- The Netherlands
Services
SYKES provides customer contact management solutions and services in the business process outsourcing (BPO) arena. The company provides an array of customer contact management solutions to Fortune 1000 companies around the world, primarily in the communications, financial services, healthcare, technology and transportation and leisure industries.[4]
SYKES' services are categorized into three lines of business: Contact Center Services, TeleHealth, and Assistance Services.[5]
Contact Center Services
- Credit Card Services
- Retail Banking
- Consumer Electronics
- High-Tech
- PCs and Peripherals
- Broadband
- Managed Services
- Wireless
TeleHealth
- Health Information
- Symptom Management
- Acute and Chronic Care
- Wellness and Prevention
Assistance Services
- Roadside Assistance
- Home Assistance
- Legal Assistance
- Identity Theft Assistance
- Business Support
Awards and Recognition
Sykes has received a number of prestigious awards.[6] These awards are:
- Excellence Award in Human Resources and Client Satisfaction
- Excellent Award for Human Resources - Costa Rican Chamber of Industries
- SPPA STAR Hall of Fame - Software Support Professionals Association
- SPPA STAR Award Sustained Performance (three times) - Software Support Professionals Association
- SPPA STAR Award High Call Volume - Software Support Professionals Association
- Technology Fast 500 (three times) - Deloitte & Touche
- Information Technology Partner Award (six times) - Monsanto
- Entrepreneur of the Year - Ernst & Young
- 2005 International Business of the Year - Evening News Business Excellence Awards
- 2005 China Best Outsourcing Call Center Service Provider - China Call Center & CRM Association
References
- The New York Times, May 1, 1996 – Shares of Sykes Enterprises Nearly Double on Day One
- Sykes Donates $28 Million To University of Tampa