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== Products ==
== Products ==
Zoom offers free video conferencing for up to 100 participants with a 40-minute time limit. Paid subscriptions are available to allow more participants, increase the time limit, and obtain more advanced features. Zoom's [[Proprietary software|proprietary]] software is compliant with [[FedRAMP]]<ref>{{cite web|url=https://convergentav.net/2018/07/10/zoom-achieves-fedramp-in-process-milestone/|title=Zoom Achieves FedRAMP "In Process" Milestone|date=2018-07-10|website=Convergent|language=en|access-date=2019-08-29}}</ref>, [[Health Insurance Portability and Accountability Act]] (HIPAA)<ref>{{cite web|url=https://www.hipaajournal.com/zoom-hipaa-compliant/|title=Is Zoom a HIPAA Compliant Video and Web Conferencing Platform?|date=2018-02-19|website=HIPAA Journal|language=en-US|access-date=2019-08-29}}</ref>, [[Personal Information Protection and Electronic Documents Act|PIPEDA]] and [[Personal Health Information Protection Act|PHIPA]]<ref>{{cite web|url=https://www.bitpipe.com/detail/RES/1548948281_430.html|title=Build patient engagement with compliant video conferencing|website=www.bitpipe.com|access-date=2019-08-29}}</ref>, and the [[General Data Protection Regulation|GDPR]].<ref>{{Cite web|url=http://support.zoom.us/hc/en-us/articles/360000126326-Official-Statement-EU-GDPR-Compliance|title=Official Statement: EU GDPR Compliance|website=Zoom Help Center|language=en-US|access-date=2020-03-19}}</ref>
Zoom offers free video conferencing for up to 100 participants with a 40-minute time limit. Paid subscriptions are available to allow more participants, increase the time limit, and obtain more advanced features. Zoom's [[Proprietary software|proprietary]] software is compliant with [[FedRAMP]]<ref>{{cite web|url=https://convergentav.net/2018/07/10/zoom-achieves-fedramp-in-process-milestone/|title=Zoom Achieves FedRAMP "In Process" Milestone|date=2018-07-10|website=Convergent|language=en|access-date=2019-08-29}}</ref>, [[Health Insurance Portability and Accountability Act|HIPAA]]<ref>{{cite web|url=https://www.hipaajournal.com/zoom-hipaa-compliant/|title=Is Zoom a HIPAA Compliant Video and Web Conferencing Platform?|date=2018-02-19|website=HIPAA Journal|language=en-US|access-date=2019-08-29}}</ref>, [[Personal Information Protection and Electronic Documents Act|PIPEDA]] and [[Personal Health Information Protection Act|PHIPA]]<ref>{{cite web|url=https://www.bitpipe.com/detail/RES/1548948281_430.html|title=Build patient engagement with compliant video conferencing|website=www.bitpipe.com|access-date=2019-08-29}}</ref>, and the [[General Data Protection Regulation|GDPR]].<ref>{{Cite web|url=http://support.zoom.us/hc/en-us/articles/360000126326-Official-Statement-EU-GDPR-Compliance|title=Official Statement: EU GDPR Compliance|website=Zoom Help Center|language=en-US|access-date=2020-03-19}}</ref>


Initially, Zoom could host conferences with up to 15 video participants,<ref name="15participants">{{cite web | url=https://online.wsj.com/news/articles/SB10000872396390444443504577603383238616426?mg=reno64-wsj&url=http%3A%2F%2Fonline.wsj.com%2Farticle%2FSB10000872396390444443504577603383238616426.html | title=A Chance To Call 15 Friends To Video Chat In High Def | publisher=Wall Street Journal | date=21 August 2012 | author=[[Walt Mossberg|Mossberg, Walter S.]]}}</ref> increased to 25 in January 2013, to 100 with version 2.5 in October 2015,<ref>{{cite web | url=http://www.eweek.com/networking/zoom-doubles-capacity-of-video-conferencing-service-to-50.html | title=Zoom Doubles Capacity of Video Conferencing Service to 50 | publisher=eWeek | date=2 October 2015 | accessdate=19 November 2015 | author=Burt, Jeffrey}}</ref><ref>{{cite web|url=https://zoom.us/pricing|title=Video Conferencing, Web Conferencing, Webinars, Screen Sharing|website=Zoom Video|language=en-US|access-date=2017-11-29}}</ref> and later to 1,000 for business customers.<ref>{{cite news|url=https://www.cnet.com/news/skype-vs-zoom-which-video-chat-app-is-best-for-working-from-home/|title=Skype vs. Zoom: Which video chat app is best for working from home?|first=Shelby|last=Brown|date=10 March 2020|work=CNET|access-date=17 March 2020}}</ref> Between 2015 and mid-2016, Zoom Video Communications announced native support for [[Skype for Business]] and integration with [[Slack (software)|Slack]].<ref>{{cite web|url=http://blog.zoom.us/wordpress/2015/08/13/zoom-slack-integration/|title=Announcement: Zoom Slack Integration|last=|first=|date=13 August 2015|website=Zoom Blog|publisher=|access-date=8 June 2016}}</ref><ref>{{cite web|url=http://www.msn.com/en-us/money/other/zoom-announces-native-skype-for-business-interoperability/ar-BBr50fP|title=Zoom Announces Native Skype for Business Interoperability|website=www.msn.com|access-date=2016-06-08}}</ref>
Initially, Zoom could host conferences with up to 15 video participants,<ref name="15participants">{{cite web | url=https://online.wsj.com/news/articles/SB10000872396390444443504577603383238616426?mg=reno64-wsj&url=http%3A%2F%2Fonline.wsj.com%2Farticle%2FSB10000872396390444443504577603383238616426.html | title=A Chance To Call 15 Friends To Video Chat In High Def | publisher=Wall Street Journal | date=21 August 2012 | author=[[Walt Mossberg|Mossberg, Walter S.]]}}</ref> increased to 25 in January 2013, to 100 with version 2.5 in October 2015,<ref>{{cite web | url=http://www.eweek.com/networking/zoom-doubles-capacity-of-video-conferencing-service-to-50.html | title=Zoom Doubles Capacity of Video Conferencing Service to 50 | publisher=eWeek | date=2 October 2015 | accessdate=19 November 2015 | author=Burt, Jeffrey}}</ref><ref>{{cite web|url=https://zoom.us/pricing|title=Video Conferencing, Web Conferencing, Webinars, Screen Sharing|website=Zoom Video|language=en-US|access-date=2017-11-29}}</ref> and later to 1,000 for business customers.<ref>{{cite news|url=https://www.cnet.com/news/skype-vs-zoom-which-video-chat-app-is-best-for-working-from-home/|title=Skype vs. Zoom: Which video chat app is best for working from home?|first=Shelby|last=Brown|date=10 March 2020|work=CNET|access-date=17 March 2020}}</ref> Between 2015 and mid-2016, Zoom Video Communications announced native support for [[Skype for Business]] and integration with [[Slack (software)|Slack]].<ref>{{cite web|url=http://blog.zoom.us/wordpress/2015/08/13/zoom-slack-integration/|title=Announcement: Zoom Slack Integration|last=|first=|date=13 August 2015|website=Zoom Blog|publisher=|access-date=8 June 2016}}</ref><ref>{{cite web|url=http://www.msn.com/en-us/money/other/zoom-announces-native-skype-for-business-interoperability/ar-BBr50fP|title=Zoom Announces Native Skype for Business Interoperability|website=www.msn.com|access-date=2016-06-08}}</ref>

Revision as of 15:28, 26 March 2020

Zoom Video Communications, Inc.
Company typePublic
Nasdaq: ZM (Class A)
Founded2011
Headquarters
San Jose, California, U.S.
Key people
Eric Yuan, founder and CEO
ServicesZoom Meetings
Zoom Premium Audio
Zoom Business IM
Zoom Video Webinar
Zoom Rooms
Zoom H.323/SIP Connector
Zoom Developer Platform
Revenue4,392,960,000 United States dollar (2022) Edit this on Wikidata
245,429,000 United States dollar (2022) Edit this on Wikidata
103,711,000 United States dollar (2022) Edit this on Wikidata
Number of employees
1,958 (2019)
Websitezoom.us
Zoom advertisement at Denver International Airport

Zoom Video Communications is a remote conferencing services company headquartered in San Jose, California, US. It provides a remote conferencing service that combines video conferencing, online meetings, chat, and mobile collaboration.[1]

History

Zoom was founded in 2011 by Eric Yuan, a lead engineer from Cisco Systems and its collaboration business unit WebEx.[1] The service started in January 2013, and by May 2013 it claimed one million participants.[2] During the first year of its release, Zoom established partnerships with B2B collaboration software providers, such as Redbooth (then Teambox),[3] and also created a program named "Works with Zoom", which established partnerships with multiple hardware and software vendors such as Logitech, Vaddio,[4] and InFocus.[5][6][7]

By June 2014, Zoom had 10 million users.[8] In February 2015 the number of participants utilizing Zoom Video Communication's chief product, Zoom Meetings, reached 40 million individuals, with 65,000 organizations subscribed. The company had hosted a total of 1 billion meeting minutes since it was established.[9]

On February 4, 2015, Zoom Video Communications received US$30 million in Series C funding. Participants in this funding round include Emergence Capital, Horizons Ventures (Li Ka-shing), Qualcomm Ventures, Jerry Yang, and Patrick Soon-Shiong.[10] In November 2015, former president of RingCentral David Berman was named president of Zoom Video Communications, and the founder and CEO of Veeva Systems, Peter Gassner, joined Zoom's board of directors.[11]

In January 2017, Zoom had officially entered the unicorn club ($1 billion valuation) and attracted $100 million in Series D funding from Sequoia Capital at a billion dollar valuation.

In September 2017, Zoom hosted Zoomtopia 2017, Zoom's first annual user conference. Zoom announced a series of new products and partnerships, including Zoom's Partnership with Meta to integrate Zoom with Augmented Reality, integration with Slack and Workplace by Facebook, and first steps towards an artificial intelligence speech-to-text converter.[12]

In March 2019, Zoom filed to go public on the NASDAQ[13] and on April 18, 2019, the company went public, with shares up more than 72% with an Initial public offering of $36 a share.[14] The company was valued at just under $16 billion by the end of its IPO.[14]

Usage during the novel coronavirus pandemic

In early 2020, usage of Zoom increased sharply as schools and companies adopted the platform for remote work in response to the novel coronavirus pandemic, rising 67% from the start of the year to mid-March.[15] The company offered its services to K–12 schools free of charge in many countries,[16] and students at a number of colleges and universities spread memes about its use.[17][18]

Products

Zoom offers free video conferencing for up to 100 participants with a 40-minute time limit. Paid subscriptions are available to allow more participants, increase the time limit, and obtain more advanced features. Zoom's proprietary software is compliant with FedRAMP[19], HIPAA[20], PIPEDA and PHIPA[21], and the GDPR.[22]

Initially, Zoom could host conferences with up to 15 video participants,[23] increased to 25 in January 2013, to 100 with version 2.5 in October 2015,[24][25] and later to 1,000 for business customers.[26] Between 2015 and mid-2016, Zoom Video Communications announced native support for Skype for Business and integration with Slack.[27][28]

In September 2015, Zoom partnered with Salesforce[29] to integrate video conferencing into the CRM platform, allowing salespeople to initiate such conferences with their leads without leaving the application. In April 2017, Zoom launched Telehealth, a scalable telehealth product allowing doctors to visit their patients through video for consultation.[30][31] In May 2017, Zoom announced a partnership with Polycom that integrated Zoom's video meetings into Polycom's conferencing systems, enabling features such as multiple screen and device meetings, HD and wireless screen sharing, and calendar integration with Outlook, Google Calendar, and iCal.[32]

Security issues

Zoom uses client-side Advanced Encryption Standard 256-bit (AES 256) encryption for security.[33][34]

In November 2018, a security vulnerability (CVE-2018-15715) was discovered[35] that allowed a remote unauthenticated attacker to spoof UDP messages from a meeting attendee or Zoom server in order to invoke functionality in the target client. This would allow the attacker to remove attendees from meetings, spoof messages from users, or hijack shared screens.

In July 2019, security researcher Jonathan Leitschuh disclosed[36] a zero-day vulnerability allowing any website to forcibly join a macOS user to a Zoom call, with their video camera activated, without the user's permission. In addition, attempts to uninstall the Zoom client on macOS would prompt the software to re-install automatically in the background, using a hidden web server that was set up on the machine during the first installation and remained active even after attempting to remove the client. After receiving public criticism, Zoom updated their software to remove the vulnerability and the hidden webserver, allowing complete uninstallation.[37]

Recognitions

  • Frost & Sullivan Company of the Year Award Global Video Conferencing Industry 2019[38][39]
  • Glassdoor #2 Best Places to Work 2019[40]
  • Eric Yuan, Zoom CEO, named #1 CEO on Glassdoor in 2018[41][42]
  • Trustradius Top Rated Web Conferencing Software 2016-2019[43]
  • #3 on 2018 Forbes Cloud 100[44]
  • 2018 Reader’s Choice Awards Winner[45]
  • A Leader in the 2018 Gartner Magic Quadrant for Meeting Solutions[46]
  • Gartner Peer Insights Customers' Choice for Meeting Solutions! 2018[47]
  • Gold Stevie Award Winner: Company of the Year - Computer Software - Large[48]
  • Credit Suisse AG Disruptive Technology Recognition (DTR) Program.[49]

Reception

Initially, early adopters like Walt Mossberg were concerned that Zoom's quality could suffer as more users joined the pool. In 2012, Zoom had "only about 1,000 people using the service". According to Mossberg, "it's possible that if millions use it, speed and quality could suffer".[50] In his review at The Wall Street Journal, he pointed out that "Zoom is an attractive alternative" to Skype or Google Hangouts.[51] During this pre-release period, small business technology evangelist Ramon Ray had a chance to use Zoom. In SmallBizTechnology, Stephanie Faris covers Ray's experience with the software, saying that "Ramon was also impressed with how one of the remote persons on [sic] the video conference was able to share their screen". This particular trial meeting took place between him and Nick Chong, Zoom's head of product marketing.[52]

On April 2, 2013, two months after the launch of Zoom, Judy Schneider and Paul Doherty reviewed Zoom at Construction Executive's Tech Trends section. Their choice of words to summarize their experience was "love at first byte". "The first meeting was seamless," said the authors. "Everyone arrived on time with little to no wait time." The overall tone of the review was positive with little mention of caveats in the software. This was also the first review mentioning its REST API.[53] At the time, there were no alternative dial-in numbers, which they pointed out in their article. On December 14, 2013, Zoom has since implemented dial-in access in the release of version 2.5 of its software.[54] On September 2013, when Zoom Video Conferencing has been released for six months, Emily Read wrote a comprehensive review of the software, in which she noted that "it's perfect if you want to record your meeting, or share your mobile screen" but "while there's no time limit on one-on-one calls made with a free account, a potentially annoying issue is that group calls using a free account are limited to a maximum of 40 minutes".[55]

On October 3, 2013, Geek Magazine published a compilation of alternatives to FaceTime for Android, in which it included Zoom's service, saying that "while Zoom was built for professional conferencing, it's really easy to use it for personal activities."[56] SheKnows, a women's entertainment website, said that "Zoom helps young businesses achieve a level of communication usually reserved for large, well-established companies."[57]

Nitin Pradhan wrote an editorial for InformationWeek in which he said that "after using it for a year, it has become my go-to communications channel for important discussions, even before email and the phone."[58] On September 10, 2014, Paul Richards, account executive at Haverford Systems, wrote a review of ZoomPresence (now known as Zoom Rooms), noting that it has "a simple menu that scales to fit [the user's] needs in a sleek app style application". The product's "Mac Mini-only" approach was also lauded by Richards, implying that it is a way to ensure stability throughout conferences.[59]

References

  1. ^ a b Maldow, David S. (27 January 2013). "Zoom's Full Featured UME Videoconferencing Platform Exceeds Expectations". Telepresence Options.
  2. ^ Pleasant, Robbie (23 May 2013). "Zoom Video Communications Reaches 1 Million Participants". TMCnet.
  3. ^ "Teambox Adds High-Definition Video Conferencing, Market Looks for Deeper Collaboration". TechCrunch. 18 June 2013.
  4. ^ "Vaddio and Zoom Video Communications Partner to Bring Collaboration to The Enterprise". HD Pro Guide. 25 July 2013. Retrieved 11 February 2015.
  5. ^ "Zoom Launches Program with Top Communications Tech Companies". TMCnet. 25 July 2013.
  6. ^ Chao, Jude (29 July 2013). "Zoom Beefs Up Video Conferencing Strategy with New Partners". Enterprise Networking Planet. Retrieved 11 February 2015.
  7. ^ "Zoom Video Communications Partners with Industry-Leading Technology Providers" (Press release). Business Wire. 23 July 2013. Retrieved 11 February 2015.
  8. ^ "How We Zoomed to 10 Million Participants". Dell.
  9. ^ "Zoom Raises $30M in Series C Funding Led by Emergence Capital" (Press release). Market Wired.
  10. ^ Gage, Deborah (4 February 2015). "Fast-Growing Zoom Raises $30 Million for Online Video Conferencing". Wall Street Journal.
  11. ^ "Zoom Names New President David Berman and Board Member Peter Gassner" (Press release). MarketWired. 3 November 2015. Retrieved 19 November 2015.
  12. ^ Miller, Ron. "Zoom brings a dash of augmented reality and artificial intelligence to meetings in latest release". TechCrunch. Retrieved 2017-11-29.
  13. ^ Clark, Kate (2019-03-22). "Zoom, a profitable unicorn, files to go public". TechCrunch. Retrieved 2019-04-19.
  14. ^ a b Business, Ahiza Garcia, Sara O'Brien and Jordan Valinsky (2019-04-18). "Zoom nearly reaches $16 billion in value after first day of trading". CNN. Retrieved 2019-04-19. {{cite web}}: |last= has generic name (help)CS1 maint: multiple names: authors list (link)
  15. ^ Vena, Danny (2020-03-14). "Zoom Is Helping Schools Closing Due to Coronavirus -- for Free". The Motley Fool. Retrieved 2020-03-14.
  16. ^ Konrad, Alex. "Exclusive: Zoom CEO Eric Yuan Is Giving K-12 Schools His Videoconferencing Tools For Free". Forbes. Retrieved 2020-03-14.
  17. ^ Wagner, James (2020-03-14). "How Coronavirus Is Changing Our Daily Lives: Latest Updates". The New York Times. ISSN 0362-4331. Retrieved 2020-03-14.
  18. ^ Lorenz, Taylor; Griffith, Erin; Isaac, Mike (March 17, 2020). "We Live in Zoom Now". The New York Times. ISSN 0362-4331. Retrieved March 23, 2020.{{cite news}}: CS1 maint: url-status (link)
  19. ^ "Zoom Achieves FedRAMP "In Process" Milestone". Convergent. 2018-07-10. Retrieved 2019-08-29.
  20. ^ "Is Zoom a HIPAA Compliant Video and Web Conferencing Platform?". HIPAA Journal. 2018-02-19. Retrieved 2019-08-29.
  21. ^ "Build patient engagement with compliant video conferencing". www.bitpipe.com. Retrieved 2019-08-29.
  22. ^ "Official Statement: EU GDPR Compliance". Zoom Help Center. Retrieved 2020-03-19.
  23. ^ Mossberg, Walter S. (21 August 2012). "A Chance To Call 15 Friends To Video Chat In High Def". Wall Street Journal.
  24. ^ Burt, Jeffrey (2 October 2015). "Zoom Doubles Capacity of Video Conferencing Service to 50". eWeek. Retrieved 19 November 2015.
  25. ^ "Video Conferencing, Web Conferencing, Webinars, Screen Sharing". Zoom Video. Retrieved 2017-11-29.
  26. ^ Brown, Shelby (10 March 2020). "Skype vs. Zoom: Which video chat app is best for working from home?". CNET. Retrieved 17 March 2020.
  27. ^ "Announcement: Zoom Slack Integration". Zoom Blog. 13 August 2015. Retrieved 8 June 2016.
  28. ^ "Zoom Announces Native Skype for Business Interoperability". www.msn.com. Retrieved 2016-06-08.
  29. ^ Delony, David (15 September 2015). "Zoom Announces Salesforce Integration". TMCnet. Retrieved 19 November 2015.
  30. ^ Young, Alicia (24 April 2017). "Zoom Introduces New Telehealth Solution". TMCnet. Retrieved 7 September 2017.
  31. ^ Inc, Zoom Video Communications (April 20, 2017). "Zoom Launches Industry's First Scalable Cloud-Based Video Telehealth Solution". GlobeNewswire News Room. {{cite web}}: |last= has generic name (help)
  32. ^ Dignan, Larry (2017-05-25). "Polycom, Zoom forge video conferencing, collaboration pact | ZDNet". ZDNet. Retrieved 2017-11-29.
  33. ^ Chao, Jude (18 June 2013). "Zoom Aims to Disrupt Video Conferencing Market". Enterprise Networking Planet.
  34. ^ "Video Conferencing, Web Conferencing, Webinars, Screen Sharing". Zoom Video. Retrieved 2017-11-29.
  35. ^ "CVE-2018-15715". National Vulnerability Database. Retrieved 2019-07-09.
  36. ^ Leitschuh, Jonathan (2019-07-09). "Zoom Zero Day: 4+ Million Webcams & maybe an RCE? Just get them to visit your website!". Medium. Retrieved 2019-07-09.
  37. ^ Anderson, Tim (2019-07-09). "Anyone for unintended Chat Roulette? Zoom installs hidden Mac web server to allow auto-join video conferencing". The Register. Retrieved 2019-10-17.
  38. ^ "Frost & Sullivan Recognizes Zoom as Company of the Year in Video and Web Conferencing". best-practices.frost-multimedia-wire.com. Retrieved 2019-08-29.
  39. ^ Business, AVNetwork Staff2018-12-07T22:27:23Z. "Zoom Named Frost & Sullivan's Company of the Year in the Global Video Conferencing Industry". systemscontractor. Retrieved 2019-08-29. {{cite web}}: |last= has generic name (help)CS1 maint: numeric names: authors list (link)
  40. ^ Hess, Abigail (2018-12-05). "The 10 best places to work in 2019, according to Glassdoor". CNBC. Retrieved 2019-08-29.
  41. ^ "The top-rated CEO in the U.S. is a Chinese immigrant". www.cbsnews.com. Retrieved 2019-08-29.
  42. ^ Wingard, Jason. "The Ascent Of Zoom CEO Eric Yuan: Leadership Lessons In Execution & Authenticity". Forbes. Retrieved 2019-08-29.
  43. ^ "Web Conferencing". TrustRadius. Retrieved 2019-08-29.
  44. ^ Communications, Forbes Corporate. "Forbes Releases 2018 Cloud 100 List of the Best Private Cloud Companies in the World". Forbes. Retrieved 2019-08-29.
  45. ^ "2018 LDV Readers' Choice Awards Winners". Let's Do Video. 2019-01-08. Retrieved 2019-08-29.
  46. ^ "Magic Quadrant for Meeting Solutions". Gartner. Retrieved 2019-08-29.
  47. ^ Inc, Gartner. "Best Meeting Solutions (Web Conferencing) Software of 2018 as Reviewed by Customers". Gartner. Retrieved 2019-08-29. {{cite web}}: |last= has generic name (help)
  48. ^ "Zoom Video Communications | Stevie Awards". stevieawards.com. Retrieved 2019-08-29.
  49. ^ Byrne, Karina (20 November 2018). "Credit Suisse AG Announces the Disruptive Technology Recognition Program". Credit Suisse (Press release). Retrieved 29 August 2019.
  50. ^ "A Chance to Call 15 Friends to Video Chat in High Def".
  51. ^ "Mossberg Reviews Group Video Chat Service Zoom.us" – via www.wsj.com.
  52. ^ Faris, Stephanie. "Videoconferencing: Which Solution Is Best For Your Small Business?". SmallBizTechnology. Retrieved 24 September 2012.
  53. ^ Schriener, Judy; Doherty, Paul (2 April 2013). "Review: Zoom—A New Online Video Conferencing Service". Construction Executive. {{cite web}}: Unknown parameter |lastauthoramp= ignored (|name-list-style= suggested) (help)
  54. ^ "New Updates for Windows". Zoom Help Center.
  55. ^ "Video Calls & Video Conferencing: Have you Tried Zoom.us?". September 30, 2013.
  56. ^ Holly, Russel (3 October 2013). "The 5 Best Alternatives to FaceTime for Android". Geek Magazine.
  57. ^ Fetzer, Mary (29 July 2013). "10 Apps Entrepreneurs Must Have". SheKnows.
  58. ^ Pradhan, Nitin (23 January 2014). "Better Videoconferencing In The Cloud". InformationWeek.
  59. ^ Richards, Paul (10 September 2014). "Zoom Presence Review". VDO360.

External links

  • Business data for Zoom Video Communications, Inc.:
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