Fast-food restaurant

A McDonald's restaurant. McDonald's is the most widely-known fast food restaurant chain in the world.

A fast food restaurant, also known as a quick service restaurant or QSR, is a specific type of restaurant characterized both by its fast food cuisine and by minimal table service. Food served in fast food restaurants is cooked in bulk in advance and kept hot to order; food is usually available ready to take away, though seating is provided. Fast food restaurants are usually part of a restaurant chain or franchise operation, which ships standardized foodstuffs to each restaurant from central locations.

The first fast food restaurants originated in the United States of America during the 1950s. Today, American-founded fast food chains such as McDonald's and Pizza Hut are multinational corporations with outlets across the globe.

Variations on the fast food restaurant concept include fast casual restaurants and catering trucks. Fast casual restaurants have higher sit-in ratios, and customers can sit and have their orders brought to them. Catering trucks often park just outside worksites and are popular with factory workers.

History

File:AutoMat1930.jpg

Typical interior of an Automat. This one was built in New York in 1930, at the height of their popularity.

The modern history of fast-food in America began on July 7, 1912 with the opening of a fast food restaurant called the Automat in New York. The Automat was a cafeteria with its prepared foods behind small glass windows and coin-operated slots. Joseph Horn and Frank Hardart had already opened an Automat in Philadelphia, but their “Automat” at Broadway and 13th Street, in New York City, created a sensation. Numerous Automat restaurants were quickly built around the country to deal with the demand. Automats remained extremely popular throughout the 1920s and 1930s. The company also popularized the notion of “take-out” food, with their slogan “Less work for Mother”. The American company White Castle is generally credited with opening the second fast-food outlet in Wichita, Kansas in 1921, selling hamburgers for five cents apiece. Among its innovations, the company allowed customers to see the food being prepared. White Castle later added five holes to each beef patty to increase its surface area and speed cooking times. White Castle was successful from its inception and spawned numerous competitors.

Main article: History of McDonald's

McDonald's, the largest fast-food chain in the world and the brand most associated with the term "fast food," was founded as a barbecue drive-in in 1940 by Dick and Mac McDonald. After discovering that most of their profits came from hamburgers, the brothers closed their restaurant for three months and reopened it in 1948 as a walk-up stand offering a simple menu of hamburgers, french fries, shakes, coffee, and Coca-Cola, served in disposable paper wrapping. As a result, they were able to produce hamburgers and fries constantly, without waiting for customer orders, and could serve them immediately; hamburgers cost 15 cents, about half the price at a typical diner. Their streamlined production method, which they named the "Speedee Service System" was influenced by the production line innovations of Henry Ford. The McDonalds' stand was the milkshake machine company's biggest customer and a milkshake salesman named Ray Kroc traveled to California to discover the secret to their high-volume burger-and-shake operation. Kroc thought he could expand their concept, eventually buying the McDonalds' operation outright in 1961 with the goal of making cheap, ready-to-go hamburgers, french fries and milkshakes a nationwide business.

Kroc was the mastermind behind the rise of McDonald's as a national chain. The first part of his plan was to promote cleanliness in his restaurants. Kroc often took part at his own Des Plaines, Illinois, outlet by hosing down the garbage cans and scraping gum off the cement. Kroc also added great swaths of glass which enabled the customer to view the food preparation. This was very important to the American public which became quite germ conscious. A clean atmosphere was only part of Kroc's grander plan which separated McDonald's from the rest of the competition and attributes to their great success. Kroc envisioned making his restaurants appeal to suburban families.

Service

While fast food restaurants usually have a seating area in which customers can eat the food on the premises, orders are designed to be taken away, and traditional table service is rare. Orders are generally taken and paid for at a wide counter, with the customer waiting by the counter for a tray or container for their food. A "drive-thru" service can allow customers to order and pick up food from their cars.

Nearly from its inception, fast food has been designed to be eaten "on the go" and often does not require traditional cutlery and is eaten as a finger food. Common menu items at fast food outlets include fish and chips, sandwiches, pitas, hamburgers, fried chicken, french fries, chicken nuggets, tacos, pizza, and ice cream, although many fast-food restaurants offer "slower" foods like chili, mashed potatoes, and salads.

Cuisine

Modern commercial fast food is highly processed and prepared on a large scale, with bulk ingredients and standardised cooking and production methods. It is usually rapidly served in cartons or bags or in a plastic wrapping, in a fashion which minimizes cost. In most fast food operations, menu items are generally made from processed ingredients prepared at a central supply facility and then shipped to individual outlets where they are reheated, cooked (usually by microwave or deep-frying) or assembled in a short amount of time. This process ensures a consistent level of product quality, and is key to being able to deliver the order quickly to the customer and eliminate labor and equipment costs in the individual stores.

Because of commercial emphasis on speed, uniformity and low cost, fast food products are often made with ingredients formulated to achieve a certain flavor or consistency and to preserve freshness. This requires a high degree of food engineering, the use of additives and processing techniques substantially alter the food from its original form and reduce its nutritional value.

Value meals

A value meal is a group of menu items offered together at a lower price than they would cost individually. They are common at fast food restaurants. Value meals are a common merchandising tactic to facilitate bundling, up-selling, and price discrimination. The perceived creation of a "discount" on individual menu items in exchange for the purchase of a "meal" is also consistent with the Loyalty Marketing school of thought.

Technology

In able to make speedy service possible and to ensure accuracy and security, many fast food restaurants have incorporated Hospitality point of sale systems. This makes it possible for kitchen crew people to view orders place at front counter and drive through in real time. Wireless systems allow orders placed at drive through speakers to be taken by cashiers and cooks. Drive through and walk through configurations will allow orders to be taken at one register and paid at another. Modern point of sale systems can operate on computer networks using a variety of software programs. Sales records can be generated and remote access to computer reports can be given to corporate offices, managers, troubleshooters and other authorized personal.

Business

Neighboring fast food restaurant advertisement signs in Bowling Green, Kentucky

Consumer spending

In the United States alone, consumers spent about US$110 billion on fast food in 2000 (which increased from US$6 billion in 1970). The National Restaurant Association forecasts that fast-food restaurants in the U.S. will reach US$142 billion in sales in 2006, a 5% increase over 2005. In comparison, the full-service restaurant segment of the food industry is expected to generate $173 billion in sales. Fast food has been losing market share to so-called fast casual restaurants, which offer more robust and expensive cuisines.

Major brands

McDonald's, a noted fast-food supplier, opened its first franchised restaurant in the US in 1955 (1974 in the UK). It has become a phenomenally successful enterprise in terms of financial growth, brand-name recognition, and worldwide expansion. Ray Kroc, who bought the franchising license from the McDonald brothers, pioneered many concepts which emphasized standardization. He introduced uniform products, identical in all respects at each outlet, to increase sales. At the same time, Kroc also insisted on cutting food costs as much as possible, eventually using the McDonald's Corporation's size to force suppliers to conform to this ethos.

Other prominent international fast food companies include Burger King, the number two hamburger chain in the world, known for promoting its customized menu offerings (Have it Your Way); Wendy's, the number three burger chain and creator of the Drive thru concept; Dunkin' Donuts, a New England based chain that emphasized and refined the commissary model of food preparation; Starbucks, Seattle-born coffee-based fast food beverage corporation; KFC, a part of the largest restaurant chain in the world, Yum! Brands; and Dominos Pizza, a pizza chain known for popularizing home delivery of fast food.

Subway restaurants are known for there sub sandwiches and Subway is the largest restaurant chain to serve such food items. The Subway restaurant chain is the fastest growing restaurant chain in the world surpassing even McDonald's. Subway has the second most stores of any chain restaurant system in the world after McDonald's. Quiznos, a Denver based sub shop is another fast growing sub chain. With over 6,000 locations it is still far behind Subway's 28,000 locations. Other smaller sub shops include Blimpie and Mr. Goodcents.

Regional chains

Many fast food operations have more local and regional roots, such as White Castle in the Midwest United States, along with Hardee's (owned by CKE Restaurants, which also owns Carl's Jr., whose locations are primarily on the United States West Coast), Krystal, Bojangles', and Zaxby's restaurants in the American Southeast, Raising Cane's in Louisiana, the famous In-N-Out Burger (in California, Arizona, and Nevada) and Tommy's chains in Southern California, Dick's Drive-In in Seattle Washington, and Arctic Circle in Utah and other western states. Also, Whataburger is a popular burger chain in the South and Mexico. Canada pizza chains Toppers Pizza and Pizza Pizza are primarily located in Ontario. Coffee chain Country Style operates only in Ontario, and competes with the famous coffee and donut chain Tim Hortons and Dunkin Donuts.

International chains

The fast-food industry is popular in the United States, the source of most of its innovation, and many major international chains are based there. Seen as symbols of US dominance and perceived cultural imperialism, American fast-food franchises have often been the target of Anti-globalization protests and demonstrations against the US government. In 2005, for example, rioters in Karachi, Pakistan, who were initially angered because of the bombing of a Shiite mosque, destroyed a KFC restaurant.

Multinational corporations typically modify their menus to cater to local tastes and most overseas outlets are owned by native franchisees. McDonald's in India, for example, uses lamb rather than beef in its burgers because Hinduism traditionally forbids eating beef. In Israel the majority of McDonald's restaurants are kosher and respects the Jewish shabbat, there is also a kosher McDonald's in Argentina. In Egypt and Saudi Arabia, all menu items are halal.

In Canada the majority of fast food chains are American owned, or were originally American owned but have since set up a Canadian management/headquarters location in cities such as Toronto and Vancouver. Although the case is usually American fast food chains expanding into Canada, Canadian chains such as Tim Hortons have expanded into 10 states in the United States, but are more prominent in border states such as New York and Michigan.

In the United Kingdom, many home based fast food operations were closed in the 1970s and 1980s after McDonald's became the number one outlet in the market. However, brands like Wimpy still remain, although the majority of branches became Burger King in 1989. In France and Belgium, Quick is a popular alternative to McDonald's and Burger King.

Traditional ramen and sushi restaurants still dominate fast food culture in Japan, although American outlets like Pizza Hut, McDonald's and KFC are also popular, along with Western-style Japanese chains like Mos Burger.

In Africa, Mr. Bigg's and Tantalizers are the predominant fast food chains in Nigeria, while Nando's and Steers are predominant in South Africa.

Trends

Health concerns

Some of the large fast-food chains are beginning to incorporate healthier alternatives in their menu, e.g., white meat, snack wraps, salads and fresh fruit. However, some people see these moves as a tokenistic and commercial measure, rather than an appropriate reaction to ethical concerns about the world ecology and people's health. McDonald's announced that in March of 2006, the chain would include nutritional information on the packaging of all of its products. .

Consumer appeal

Fast-food outlets have become popular with consumers for several reasons. One is that through economies of scale in purchasing and producing food, these companies can deliver food to consumers at a very low cost. In addition, although some people dislike fast food for its predictability, it can be reassuring to a hungry person in a hurry or far from home.

In the post-war period in the United States, fast food chains like McDonald's rapidly gained a reputation for their cleanliness, fast service and a child-friendly atmosphere where families on the road could grab a quick meal, or seek a break from the routine of home cooking. Prior to the rise of the fast food chain restaurant, people generally had a choice between greasy-spoon diners where the quality of the food was often questionable and service lacking, or high-end restaurants that were expensive and impractical for families with children. The modern, stream-lined convenience of the fast food restaurant provided a new alternative and appealed to Americans' instinct for ideas and products associated with progress, technology and innovation. Fast food restaurants rapidly became the eatery "everyone could agree on", with many featuring child-size menu combos, play areas and whimsical branding campaigns, like the iconic Ronald McDonald, designed to appeal to younger customers. Parents could have a few minutes of peace while children played or amused themselves with the toys included in their Happy Meal. There is a long history of fast food advertising campaigns, many of which are directed at children.

In other parts of the world, American and American-style fast food outlets have been popular for their quality, customer service and novelty, even though they are often the targets of popular anger towards American foreign policy or globalization more generally. Many consumers nonetheless see them as symbols of the wealth, progress and well-ordered openness of Western society and therefore become trendy attractions in many cities around the world, particularly among younger people with more varied tastes.

Innovations timeline

• 1948: In-N-Out begins drive-through service utilizing call-box technology
• 1980: 7-Eleven introduces the 32-ounce Big Gulp
• 1981: Arby's offers nutritional information
• 1994: McDonald's begins "supersizing" Extra Value Meals
• 1994: Arctic Circle becomes the first fast-food restaurant to sell Angus beef exclusively.
• 1994: Arby's is first fast-food restaurant to implement a no-smoking policy
• 2002: McDonald's cuts back on the amount of trans fat by 48 percent on french fries
• 2006: Arby's begins elimination of trans fat oils in french fries

Criticisms

Hot Dog

The fast-food industry is a popular target for critics, from would-be populists like José Bové to vegetarian activist groups such as PETA.

In his best-selling 2001 book Fast Food Nation, investigative journalist Eric Schlosser leveled a broad, socio-economic critique against the fast food industry, documenting how fast food rose from small, family-run businesses (like the hello McDonald brothers' burger joint) into large, multinational corporate juggernauts whose economies of scale radically transformed agriculture, meat processing and labor markets in the late twentieth century. While the innovations of the fast food industry gave Americans more and cheaper dining options, it has come at the price of destroying the environment, economy and small-town communities of rural America while shielding consumers from the real costs of their convenient meal, both in terms of health and the broader impact of large-scale food production and processing on workers, animals and land.

Legal issues

In 2003, McDonald's was sued in a New York court by a family who claimed that the restaurant chain was responsible for their teenage daughter's obesity and attendant health problems. By manipulating food's taste, sugar and fat content and directing their advertising to children, the suit argued that the company purposely misleads the public about the nutritional value of its product. A judge dismissed the case, but the fast food industry disliked the publicity of its practices, particularly the way it targets children in its advertising. Although further lawsuits have not materialized, the issue is kept alive by in the media and political circles by those promoting the need for tort reform.

In response to this, the "Cheeseburger Bill" was passed by the U.S. House of Representatives in 2004; it later stalled in the U.S. Senate. The law was reintroduced in 2005, only to meet the same fate. This law was claimed to "[ban] frivolous lawsuits against producers and sellers of food and non-alcoholic drinks arising from obesity claims." The bill arose because of an increase in lawsuits against fast-food chains by people who claimed that eating their products made them obese, disassociating themselves from any of the blame.

See also

• Fast food advertising
• List of fast food restaurants

References

• Hogan, David. Selling 'em by the Sack: White Castle and the Creation of American Food. New York: New York University Press, 1997.
• Kroc, Ray. Grinding It Out: The Making of McDonald's. Chicago: Contemporary Books, 1977.
• Levinstein, Harvey. Paradox of Plenty: a Social History of Eating in Modern America. Berkeley: University of California P, 2003. 228-229.
• Luxenberg, Stan. Roadside Empires: How the Chains Franchised America. New York: Viking, 1985.

External links

• The British Library - finding information on the fast food industry