Causata
| Company type | Private |
|---|---|
| Industry | customer experience management software Marketing automation |
| Founded | 2009 |
| Headquarters | San Mateo, California, USA London, UK |
Key people | Paul Wahl |
| Products | Software application Computer software |
| Website | www.causata.com @Causata |
Causata is an enterprise software company based in San Mateo, California, United States with development offices in London, England, UK. It provides software which is used by business-to-consumer marketers to manage interactions with customers.[1][2] The company launched the fourth version of its products in February, 2013.
Corporate history[edit]
Causata was founded in 2009 by Paul Phillips and opened its first office in London, England, UK. The company opened its San Mateo, California office in 2011. CEO Paul Wahl, a former CEO of SAP America and former COO of Siebel Systems, joined the company in March 2012.[3][4] Causata has received $23 million in venture funding from Accel Partners London, the Series C round coming in Feb. 2013.[5][6][7][8]
In 2013, Causata was acquired by NICE Systems.[9]
Products[edit]
Causata's software uses HBase, the NoSQL database on the Hadoop Distributed File System.[7][10] It has industry-specific applications for cross-sell, acquisition, and retention to enable marketers to personalize web and mobile interfaces, operate email and mobile messaging campaigns, enable targeted advertising and create context-driven sales and service.[2]
- The Identity Graph algorithms use first-party online and offline customer data to combine customers' identities and event timelines.
- The Predictive Profile compares individual customer paths and histories against each other to predict customer intent. Machine learning algorithms based on reinforcement methodologies build real-time predictive analytics models for individual customers.[11][12]
- Decisioning serves targeted offers, promotions and ads to potential customers, based on information gathered by the previously mentioned analysis.[10]
References[edit]
- ^ Boyd, E.B. "Big Brother or your personal concierge? Causata makes data work for customers". Fast Company (magazine). 5 March 2012.
- ^ a b Backaitis, Virginia. "Causata Disrupts CXM - Uses Big Data, Real Time Analytics, Identity Graphs to Turn Visitors into Buyers, On the Spot". CMSwire. 6 February 2013.
- ^ Bort, Julie "This CEO Chose A Tiny Startup Over High-Paying Executive Jobs". Business Insider. 5 March 2012.
- ^ Causata hires former SAP America CEO Paul Wahl as chief – Silicon Valley Business Journal
- ^ Wauters, Robin. "Causata Launches Customer Interaction Platform With $4.5M From Accel Partners", TechCrunch. 5 October 2009.
- ^ Taylor, James. "First Look – Causata" Smart Data Collective. 12 August 2011.
- ^ a b Harris, Derrick. "Exclusive: Causata raises $7.5M and steps up its game in targeted ads". GigaOM. 6 February 2013.
- ^ Causata Inc. Secures Funding from Accel Partners.(Company overview) - Robotics & Machine Learning | HighBeam Research
- ^ NICE buys Causata, brings big data to bear on customer engagement — Tech News and Analysis
- ^ a b "BigData-Startups: Causata". BigData-Startups.com. Retrieved on May 17, 2013.
- ^ Big Data Market Sees CSC Buy Infochimps, NICE Buy Causata - EM360 Archived 2016-03-04 at the Wayback Machine
- ^ Harris: New 'consumer-intelligence' technology will compile detailed profiles - San Jose Mercury News