Partner Communications Company
|Traded as||TASE: PTNR
|Founder||Hutchison Telecommunications International Limited, Elbit and Eurocom|
|Headquarters||Rosh HaAyin, Israel|
|Israel, Israeli-occupied territories|
|Revenue||1.83 billion USD (2011)|
|271 million USD (2011)|
|115 million USD (2011)|
|Owner||Scailex Corporation (51%)|
Number of employees
The company’s shares are traded on NASDAQ and the Tel Aviv Stock Exchange, where it is a constituent of the TA-25 Index; since August 2009, Scailex Corporation (owned by businessman Ilan Ben Dov) controls 51% of its shares.
Partner was founded in 1999 and was the third mobile network operator to enter the Israeli market, competing with the two incumbent operators - Cellcom (Founded 1994) and Pelephone (Founded 1986). When it was announced that the Ministry of Telecommunication would grant a third cellular network license it was thought that there is no room for another company; hence only two companies responded to the tender: Partner, and a group called "Tapuz". After losing its bid, Tapuz (which incidentally means "Orange" in Hebrew) became a part of Partner.
When it started operating in 1999, Partner was the first GSM cellular network in Israel (the others were using CDMA, TDMA, or iDEN technologies at that time), it allowed Israeli consumers to use their phones in other locations in the world with a similar network. The network was branded under the name "Orange" which was an international brand registered under the name of Hutchison Whampoa Hong-Kong, which was the major initial investor in the company. The successful launch and promotion of the Orange brand is considered one of the best advertising efforts undertaken in Israel.
The initial shareholders in the consortium that bid for the third cellular network license in Israel, in addition to Hutchison Telecom, were Elbit, MATAV (now part of HOT), Eurocom and Polar Communications.
In November 1999, only 11 months after it began operating, Partner had an initial public offering on NASDAQ and the London Stock Exchange; the shares were listed under the symbol PTNR on NASDAQ and under the symbol PCCD on the London Stock Exchange. The company raised $604m, enabling the initial investor consortium to recoup a significant portion of their investment swiftly.
Hutchison takes full control
Through the years, the ownership of Partner Communications changed dramatically. The original Israeli partners sold the majority of their shares and eventually held only a small percentage of the company. Other than the public, the biggest shareholder became Hutchison Telecom (51.6%). The Egyptian company Orascom bought 20% of Hucthison, and as a result, held 9.99% of Partner's shares indirectly.
Sale to Scailex Corporation
During 2009 Hutchison decided to exit their investment in Partner and sold their 51% controlling stake to businessman Ilan Ben-Dov, who made his fortune holding the exclusive rights to market the Samsung mobile phones in Israel. The company was sold to Scailex Corporation (a company controlled by Ben-Dov) for NIS 5.29 billion (about USD $1.38 billion).
The 'Orange' brand that the company uses under license, belongs to Orange S.A. (formerly France Télécom), which is not related to the current owners of Partner. Orange decided to let Partner keep using the name because of the network's wide commercial success and brand recognition, with a deal running through 2025, at a rate pf NIS 15 million per year. This situation occurred following the sale of the Orange Group by Hutchison Whampoa, which did not include the holding in Hutchison Telecom.
In June 2015 the CEO of Orange, Stephane Richard, stated he would cancel his licensing deal with Israel tomorrow if he was able to. In the following days Richard stated his comments were taken out of context and he supported his deal with Israel and intended to maintain the deal. Richard later clarified his statements stating his comments were not politically motivated and meant only that he wished Orange to only be in countries which they operated and not licensing the name. On 12 June Richard visited Israel and met with Benjamin Netanyahu to personally apologize and to commit to their future partnership with Israel.
On 30 June 2015, Orange and Partner announced a change to their 10 year licensing agreement. Orange paid Partner NIS 168 million, to add an opt out clause to the contract, with which Partner intends to conduct a market survey which is determine the best course of action moving forward. In the first year only Partner can opt out, with either party being able to opt out in the second year. Regardless of which party opts to exercise the out clause, Orange will pay partner an additional NIS 210 million to end the arrangement. Orange stated that the money paid to Partner was purely for re-branding purposes and affirmed their previous statement that their wish to leave Israel is based on desire to discontinue license agreements and maintain only subsidiaries that they control, rather than a boycott. Orange would make the relevant payments over the course of two years and charge it to their books as a mix of marketing, sales, customer services and related expenses. As part of the agreement Orange's research and development activities within Israel would transition to the Orange name, but would be restricted from entering the telecommunications services market.
Partner Communications commenced full commercial operations in January 1999 and by 31 March 2001 had over 1,000,000 subscribers, representing an estimated 21% of the cellular market in Israel at that time. As of June 2009 it has 2,944,000 subscribers and a 32% market share, while the other mobile operators in Israel have: 35% - Cellcom, 29% - Pelephone and 4% - MIRS.
The Orange network utilizes GSM (900 MHz/1800 MHz), UMTS (900/2100 MHz) technology and for 3G services; an HSPA+ network that currently covers over 90% of the country, as well as an LTE network (1800MHz). Users of the network can use advanced services all over the world due to roaming agreements with 350 GSM and 130 UMTS international networks. 23% of the network users are business customers, 29% are pre-paid customers and the rest are private post-paid customers.
The prefix (area code) for Orange customers is 054, although customers who requested to keep their old number from a different cellular company may have a different area code, as required by law.
On 15 January 2007 Partner was granted a license to provide terrestrial telecommunications nationwide which gives it the option to operate a wired telephony; initially the service was provided for large businesses only.
On 1 January 2009, the company commercially launched its ISP services and Landline services (based on the Session Initiation Protocol) for private users and small businesses. These services rely on the combination of Nokia Siemens Network core services and Siemens Gigaset residential gateway. The combination of these allowed Partner to launch several unique services such as multiple calls on a single line, or *77 which allows users to choose whether to answer an incoming call on their home phone or their Orange mobile phone.
In December 2010, the company was cited by Channel 2 News and other leading Israeli media for a complaint by a young couple who had ordered a service package. The couple found that they had been misled by the Orange representative, who promised them one package while their monthly billings did not reflect the same numbers. When the couple attempted to locate the agent, they were told by Orange representatives that the agent had died in a horrific traffic accident and that his computer, along with all copies of their documentation, had been destroyed. Shortly after, the couple found that the agent was alive, though not working for Orange any longer.
Other complaints have been launched by customers. For example, one business started a blog called Cellular Agony, describing their year long attempts to reconcile their bills with what their agents had promised them. 
Customer service is provided in Hebrew, Russian and Arabic, but not in English. The automatic answering system is very intricate and people who don't speak good Hebrew or have issues with technical lingo get helplessly stuck in the labyrinthic system.
- Hutchison Telecommunications International
- Communications in Israel
- Golan Telecom
- List of mobile network operators of Israel
- "Partner Communications Reports Q4 and Annual 2011 Results". Business Wire. 2012-03-22. Retrieved 2013-08-05.
- "Ilan Ben-Dov Buys Controlling Interest of Partner". Calcalist. August 12, 2009. Retrieved 2009-08-18.
- Orange CEO Backtracks on Cutting Israel Ties
- J.P. Morgan announces Partner Communications' $604 million ADR IPO on Nasdaq; Israeli mobile telephone company founded by Hutchison Whampoa, marketed under The Orange Brand., Business Wire, --November 1, 1999--
- Richard to Netanyahu: 'Orange doesn't participate in boycotts of Israel
- Orange to pay Partner up to €90m
- Orange CEO sows confusion on Israel trip aimed to resolve dispute
- French telecom exec says company wants to keep investing in Israel
- Orange CEO says his company plans to invest more in Israel
- French Executive Apologizes to Netanyahu After His Remarks Prompt an Uproar
- Israeli Co. to Be Paid Millions After Orange Faux Pas
- Israeli affiliate to stop using Orange name in 24 months under new deal
- Orange Group and Partner Communications outline new relationship framework agreement
- Orange, Partner pave way for cutting ties following BDS controversy
- Telecom giant Orange to end Israel presence within 2 years
- Orange Redoes Brand Licensing Agreement With Partner Costs Up To $100 Million If It Leaves Israel
- Orange strikes new deal with Partner Communications
- Investor Releases - Fact Sheet Q1 2001.pdf (PDF)
- Investor Releases - Fact Sheet Q2 2009.pdf (PDF)
- Phone, Internet and TV
- Orange Agent Reported Killed - Still Alive (Hebrew article)
- Cellular Agony blog by Orange customer
- Partner Communications' investor site
- Main portal (Hebrew)
- ISP and Telephone services (Hebrew)
- Main portal (Russian)