Office of eDiplomacy

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The Office of eDiplomacy acts as an applied technology think tank for the United States Department of State. The Office of eDiplomacy combines the Foreign and Civil Service Officers and contract professionals and is divided into three branches, the Diplomatic Innovation Division, the Knowledge Leadership Division and the Customer Liaison Division.

Formed in response to recommendations from the 1999 Overseas Presence Advisory Panel that the State Department improve its ability to communicate and share knowledge.

eDiplomacy's Customer Liaison Division facilitates and enhances communications between the Bureau of Information Resource Management and its users and strives to ensure the highest level of customer satisfaction with IRM products and services. In addition, CLD collaborates with other U.S. Government agencies and foreign/multinational entities to provide information services that advance U.S. national security, emergency preparedness, and communications objectives.


In 2002, Ambassador James Holmes started the eDiplomacy Task Force. In 2003, the task force was reorganized into the Office of eDiplomacy. Currently, eDiplomacy falls under the Deputy Chief Information Officer for Business, Management, and Planning.

M. Andre Goodfriend is the current Director, Maeve Dwyer is the Chief of eDiplomacy's Knowledge Leadership Division, Daniel Sheerin is Chief of the eDiplomacy Diplomatic Innovation Division and Veronica Branch is Chief of the Customer Liaison Division.[1]

Other previous eDiplomacy Directors at the U.S. Department of State include:

  • Joe Johnson
  • Gerry Gallucci
  • Gary Galloway (acting)
  • Thomas Niblock
  • Stephen Smith
  • Daniel P. Sheerin (acting)
  • Richard Boly
  • Eric Nelson
  • Kathryn Cabral

Major programs[edit]

The Office of eDiplomacy runs several knowledge-management and new media technology programs for the State Department. Among the most prominent are:

  • Diplopedia is the State Department's internal collaborative online wiki.[2]
  • Communities @ State is an initiative enables and encourages Department personnel with shared professional interests to form online communities to publish information, connect with others, and create discussion.[citation needed]
  • Corridor is the State Department's professional networking platform for all personnel with access to State's OpenNet network.[citation needed]
  • The Virtual Student Federal Service (VSFS) program is part of a growing effort by the State Department to harness technology and a commitment to global service among young people to facilitate new forms of diplomatic engagement.[3]
  • After developing and launching the State Department Sounding Board in 2009, Office of eDiplomacy staff actively contribute to this internal idea sharing forum, now managed by the Management Bureau and the Secretary of State's cadre.[citation needed]
  • Virtual Work Environments: eDiplomacy is poised to play a leading role in the Windows SharePoint Services (WSS) adoption effort at State. The State Messaging and Archive Retrieval Toolset (SMART) program is heading the WSS deployment effort.[citation needed]


In November 2013 Ukrainian MP Oleh Tsariov demanded a criminal investigation into the activities of TechCamp in Ukraine because he believed it was "preparations for inciting a civil war" because during training "instructors share their experience of Internet technologies, which are aimed at shaping public opinion and enhancing the protest potential and which were used to organize street protests in Libya, Egypt, Tunisia and Syria".[4]

Other media mentions[edit]

See also[edit]