Watchdog (TV programme)

Watchdog
Genre	Investigative Journalism
Directed by	Jaco Smith Mark Harrison Keir MacKenzie
Presented by	Sophie Raworth Matt Allwright Michelle Ackerley Nikki Fox Steph McGovern (See full list)
Theme music composer	Music 4
Country of origin	United Kingdom
Original language	English
No. of series	39 (inc. daytime)
No. of episodes	1064
Production
Executive producer	Lisa Ausden
Producers	Helen Collins Michelle Cox Emma Jay
Production locations	BBC Television Centre (1980–2012) The Hospital Club (2013—2015) Broadcasting House (2016—)
Editor	Jeff Anderson
Running time	60 minutes
Original release
Network	BBC One BBC One HD (Nov 2010)
Release	14 July 1985 (1985-07-14) – present
Related
Rogue Traders Watchdog Test House

Watchdog is a BBC television series that investigates viewers' reports of problematic experiences with traders, retailers, and other companies around the UK. It has had great success in changing the awareness consumers have of their purchasing rights and in changing policies of companies, closing down businesses, and pushing for law changes. It has the longstanding slogan "the programme you cannot afford to miss". The show has seen a variety of hosts and spin-off shows. It is currently presented by Sophie Raworth, Matt Allwright, Michelle Ackerley, Nikki Fox and Steph McGovern.

It is shown on BBC One and is available for online viewing or download via BBC iPlayer.

History

File:BBC Watchdog.png

Logo used from September 2009 to December 2015

Watchdog was first shown on 8 September 1980 as a weekly slot on BBC1's news magazine programme Nationwide. Hugh Scully, best known for presenting the Antiques Roadshow, was the original host. Nationwide ended in 1983, but Watchdog continued with its successor, Sixty Minutes. Sixty Minutes lasted only nine months, and Scully left the programme at the end of the 1984 series.

Watchdog returned on 14 July 1985 as a stand-alone weekly programme, presented by Nick Ross with Lynn Faulds Wood, on a Sunday evening. On 24 November 1986, Watchdog become part of the new BBC daytime schedules, broadcast daily at 8.40 on Mondays to Fridays. Ross was replaced by Faulds Wood's husband, John Stapleton, as co-presenter. The new husband and wife team was the first married team of presenters on UK television. BBC1 Programme Controller Michael Grade said the show defied the laws of television gravity boosting audiences for the launch of BBC Daytime.

On 15 November 1987, Watchdog became a weekly show once again, broadcasting on a Sunday teatime with a repeat the following day during the daytime. Lynn Faulds Wood won a Consumer Journalist of the Decade award.

On 4 January 1988, the series was moved to Monday, with a daytime and a peaktime broadcast, the show become even more forceful, investigating big businesses and conducting more investigative journalism. By January 1989 the daytime broadcast was dropped as the show was delivering audiences of up to 6 million in peaktime. The show achieved many multimillion-pound recalls (cars, vans, ovens, puchairs, microwaves, computers etc.), recovered £19 million in overpaid fuel surchages on package holidays and regularly featured major name companies. As she was recovering from advanced bowel cancer, Lynn Faulds Wood left to make medical investigations for ITV's World in Action programme (e.g. "Doctor Knows Best" - 10.2 million & "Bobby Moore & Me" - 6.5 million)

When the 1993 series was taken over by Anne Robinson, Watchdog shifted focus slightly. Robinson was teamed with Simon Walton and Alice Beer, an assistant producer who was brought on as a link person between the consumers (on the phone in earlier years and e-mail in later years) and the main presenter. Beer left in 1999 and was replaced by Charlotte Hudson. Robinson followed in 2001 when she went on to front the British and American versions of The Weakest Link, to be replaced by Nicky Campbell and Kate Sanderson. In 2005, the presenters were Campbell and Julia Bradbury, with assistance from Paul Heiney and Saima Mohsin. Nick Lawrence replaced Saima Mohsin as reporter in 2005.

Julia Bradbury briefly departed the programme on 16 February 2009, returning on 20 April 2009. During her absence, she was replaced by Anita Rani. Rani continued as a reporter with the programme in place of Saima Mohsin.

On 10 May 2009, a plan to relaunch Watchdog was announced. The new series began on 10 September 2009, with presenters Nicky Campbell and Julia Bradbury replaced by returning host Anne Robinson, Anita Rani, and Matt Allwright, whose show Rogue Traders was incorporated into the new programme, which increased from a 30-minute slot to a full hour. In 2010, Rani left the programme and was replaced by Chris Hollins.

On 30 October 2012, it was announced that a new daytime series would launch on Monday 12 November 2012 on BBC One. Watchdog Daily ran every weekday morning at 11:00am for 4 weeks.

In March 2014, a daytime series called Watchdog Test House aired in a daytime slot. The show was presented by Sophie Raworth and former Watchdog host Lynn Faulds Wood as reporter.

On 10 September 2015, it was announced that Robinson would step down as host once again; this time in order to film a new series of Britain's Spending Secrets for the channel. Robinson presented Watchdog for a total of 15 years. Raworth and Ackerley were later announced as her replacements.

On 22 June 2016, it was announced that Chris Hollins would step down as co-host. The new series sees the addition of Nikki Fox and Steph McGovern on the show.

Presenters

Duration	Lead presenter(s)	Other presenters
1980–84	Hugh Scully
1985–86	Nick Ross Lynn Faulds Wood
1986–93	Lynn Faulds Wood	John Stapleton
1993–94	Anne Robinson	Alice Beer and Simon Walton
1994–99		Alice Beer
1999–2001		Charlotte Hudson
2001–02	Nicky Campbell Kate Sanderson
2002-04		Paul Heiney and Ashley Blake
2004–05		Paul Heiney and Saima Mohsin
2005–08	Nicky Campbell Julia Bradbury	Paul Heiney and Nick Lawrence
2008–09	Nicky Campbell Julia Bradbury (episodes 1–16 and 26–30) Anita Rani (episodes 17–25)	Paul Heiney and Dan Penteado
2009–10	Anne Robinson	Anita Rani, Matt Allwright and Dan Penteado
2010–12		Chris Hollins, Matt Allwright and Dan Penteado
2012–15		Chris Hollins and Matt Allwright
2015	Sophie Raworth Michelle Ackerley
2016—	Sophie Raworth Matt Allwright	Michelle Ackerley, Steph McGovern and Nikki Fox

Current reporters

• Fiona Phillips
• Ricky Boleto
• Chris Hollins
• Rick Wakeman
• Helen Fospero

• Martin Lewis
• Sonali Shah
• Rebecca Wilcox
• Riz Lateef
• Kevin Woodford
• Nikki Fox

Methods

Along with attempts to interview business people in the streets, which were often met with a great deal of animosity, the presenters often invite company representatives into the studio to discuss viewers' consumer problems. While those were frequently turned down, many companies used the opportunity to turn the situation around to their advantage, offering full apologies and refunds.

In the 2000s, it became common for company interviewees to be advised by media advisers. Watchdog has also made use of hidden cameras and recording equipment, in the manner of investigative journalist Roger Cook.

Notable investigations

Fitted plugs

In the late 1980s, Watchdog investigations showed that numerous accidents were caused when the electrical plugs on new electrical appliances were incorrectly wired. At the time, all new electrical goods were sold with bare wires and customers were expected to fit plugs themselves. These investigations led to a British law forcing all manufacturers selling electrical products in the UK to supply them with fitted plugs.

Hoover free flights

Main article: Hoover free flights promotion

In 1992 and 1993, The Hoover Company introduced a "free flights" offer whereby any customer spending over £100 would receive two free flights to New York City. Due to an overwhelming response, many people did not receive their tickets and were denied the opportunity to take their free flights. After hundreds of complaints to Watchdog, an investigation by reporter Simon Walton revealed that the company in charge of processing applications was trying to deny customers their free flights in an effort to stem the rising costs. This quickly became headline news and Hoover were forced to give all customers the flights, costing them an estimated £40 million and the jobs of all the board members.

Auction World.tv

Television sales channel Auction World.tv failed to deliver goods or offer refunds to over 27,000 customers in the early 2000s, and were fined £450,000 by the regulatory body OFCOM. Investigations by Watchdog forced refunds and the closure of the channel, and traced the owner to Cyprus, where he refused to answer questions.

The Accident Group

This company was exposed by Watchdog after secret filming revealed it was encouraging members of the public to make bogus claims for personal injury compensation. As a result, The Accident Group went out of business, sacking its staff by sending them text messages.

Direct Kitchens, Kitchens and Maple Industries

Direct Kitchens, Kitchens and Maple Industries are all companies that are or have been based at Maple Mill, in Oldham, Greater Manchester and headed by controversial entrepreneur Vance Miller. The companies have been investigated by Watchdog on several occasions. Miller, who has a string of convictions in several countries, has been branded by the media as the "Kitchen Gangster", became the first person in Britain to be handed a ‘Stop Now’ order by the Office of Fair Trading after consistently supplying kitchens which were not sold as advertised.

Dan Penteado

On 17 July 2012, Dan Penteado, the co-host of Matt Allwright in the Rogue Traders section on Watchdog, was jailed for 12 weeks for benefit fraud. Magistrates at Bournemouth heard how Penteado, the leather clad biker who accompanied Matt Allwright in the ambushing of Rogue Traders had claimed £25,000 in benefits whilst appearing in the show that paid him £56,000 over the four-year period from 2008 to 2011 that the benefits were claimed for. It was announced after the case that Penteado had been sacked from the show.

Transmissions

Editions broadcast prior to 1985 were broadcast as part of Nationwide and Sixty Minutes and hosted by Hugh Scully.

Series	Start date	End date	Episodes		Hosts
			Series	Cumulative
Nationwide	8 September 1980	5 August 1983	151	151	Hugh Scully
Sixty Minutes	24 October 1983	27 July 1984	39	190
1	14 July 1985	6 October 1985	13	203	Lynn Faulds Wood																														Nick Ross
2	24 November 1986	15 May 1987	101	304																															John Stapleton
3	15 November 1987	23 May 1988	24	328
4	3 October 1988	10 April 1989	24	352
5	4 September 1989	18 December 1989	16	368
6	1 October 1990	4 February 1991	17	385
7	30 September 1991	13 April 1992	24	409
8	7 September 1992	5 April 1993	28	437
9	6 September 1993	23 May 1994	35	472	Anne Robinson																				Alice Beer																				Simon Walton
10	5 September 1994	1 May 1995	32	504	Anne Robinson																														Alice Beer
11	4 September 1995	25 March 1996	28	532
12	5 September 1996	27 March 1997	29	561
13	4 September 1997	9 April 1998	40	601
14	10 September 1998	8 April 1999	29	630
15	9 September 1999	4 May 2000	34	664																															Charlotte Hudson
16	5 October 2000	26 April 2001	29	693
17	13 September 2001	9 April 2002	29	722	Nicky Campbell																														Kate Sanderson
18	3 September 2002	6 May 2003	30	752	Nicky Campbell															Kate Sanderson															Paul Heiney															Ashley Blake
19	2 September 2003	27 April 2004	30	782
20	7 September 2004	12 April 2005	30	812																																														Saima Mohsin
21	6 September 2005	9 May 2006	34	846																Julia Bradbury																														Nick Lawrence
22	3 October 2006	2 May 2007	29	875
23	3 October 2007	12 May 2008	30	905
24	13 October 2008	18 May 2009	30	935																																														Dan Penteado
																				Anita Rani
25	10 September 2009	12 November 2009	10	945	Anne Robinson																														Matt Allwright
26	6 May 2010	10 June 2010	10	955
27	9 September 2010	25 November 2010	10	965																Chris Hollins
28	7 April 2011	26 May 2011	8	973
29	1 September 2011	20 October 2011	8	981
30	15 March 2012	3 May 2012	8	989
31	12 September 2012	31 October 2012	8	997	Anne Robinson																				Chris Hollins																				Matt Allwright
32	12 November 2012	7 December 2012	20	1017	Sophie Raworth																														Rani Price
33	1 May 2013	19 June 2013	8	1025	Anne Robinson																				Chris Hollins																				Matt Allwright
34	18 September 2013	6 November 2013	8	1033
35	14 May 2014	2 July 2014	7	1040
36	16 October 2014	4 December 2014	8	1048
37	7 May 2015	25 June 2015	8	1056
38	8 October 2015	3 December 2015	8	1064	Sophie Raworth															Michelle Ackerley															Chris Hollins															Matt Allwright
39	2 November 2016	21 December 2016	8	1072	Sophie Raworth															Michelle Ackerley												Matt Allwright												Steph McGovern												Nikki Fox

Spin-offs

• Watchdog Healthcheck – 1995 to 2002, about health matters

Series	Start date	End date	Episodes	Main host
1	15 May 1995	3 July 1995	8	Judith Hann
2	15 April 1996	17 June 1996	8
3	24 April 1997	19 June 1997	8	Alice Beer
4	5 January 1998	9 February 1998	6
5	20 July 1998	24 August 1998	4
6	4 January 1999	29 March 1999	12
7	19 July 1999	14 February 2000	12
8	26 June 2000	21 August 2000	9	Gaby Roslin
9	8 January 2001	19 February 2001	7
10	4 June 2001	12 July 2001	7	Kate Sanderson
11	7 January 2002	25 February 2002	8	Gaby Roslin

• Weekend Watchdog – 1997 to 2001, presented by Robinson (Allwright and Hudson for the final series)

Series	Start date	End date	Episodes
1	25 April 1997	13 June 1997	8
2	5 September 1997	19 December 1997	17
3	13 March 1998	5 June 1998	13
4	11 September 1998	18 December 1998	14
5	19 March 1999	4 June 1999	11
6	10 September 1999	17 December 1999	14
7	17 March 2000	14 July 2000	15
8	6 October 2000	26 January 2001	14
9	23 March 2001	15 June 2001	12

• Value for Money – 1995 to 2000, mainly about shopping, presented by Vanessa Feltz and Charlotte Hudson

Series	Start date	End date	Episodes
	10 July 1995		1
1	24 June 1996	20 August 1996	7
2	26 June 1997	28 August 1997	10
3	16 July 1998	27 August 1998	6
4	16 July 1999	3 September 1999	8
5	5 July 2000	4 October 2000	12

• Face Value – about the fashion industry, presented by Alice Beer

Series	Start date	End date	Episodes
1	6 January 1997	10 February 1997	6
2	3 June 1999	9 July 1999	6

• The Big Dinner – about the food industry, presented by Jonathan Maitland

Series	Start date	End date	Episodes
	15 January 1998		1
1	28 May 1998	15 July 1998	5

• On the House – first presented by Sankha Guha and Anne McKevitt, later Adrian Chiles

Series	Start date	End date	Episodes
1	16 April 1998	21 May 1998	6
2	22 April 1999	27 May 1999	6

• Watchdog: Are You Being Served? – 15 April 1999, presented by Alice Beer
• Watchdog Daily – live and interactive series aired in 2012 in which Sophie Raworth takes on the big household-names, getting results and showing viewers how they can fight back
• Watchdog Test House – testing of household products, presented by Sophie Raworth; aired in 2014 and 2015

Specials

• How To Save £1000 (15 January 2015) – BBC One
• Pension Special (5 November 2015) – BBC Red Button

Related programmes

• Short Change – about consumer affairs aimed at children between 7-16 year-olds, originally presented by Zoë Ball, then Andi Peters, Tim Vincent, and up until 2003, Angellica Bell. It was then presented by Thalia Pellegrini, Rhodri Owen and Ortis. Many complaints included problems with service, bad deals, and being generally ripped-off. Finished in 2005.
• Rogue Traders – undercover series examining con artists and cowboy workers
• Rogue Restaurants – spin-off series to Rogue Traders, examining restaurants

See also

• Rogue Traders
• Points of View
• That's Life!
• Rip Off Britain
• Don't Get Done, Get Dom
• Crimewatch
• Marketplace
• Fair Go

External links

• Watchdog at BBC Online
• Watchdog Daily at BBC Online