DreamHost

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DreamHost
Type Private company
Industry Web hosting service, Cloud computing service, Cloud storage service, Domain name registrar
Founded Claremont, California, 1996[1]
Headquarters Los Angeles, California, USA
Key people Dallas Bethune, Josh Jones, Michael Rodriguez, Sage Weil, Simon Anderson (CEO)
Products Web and cloud services
Website www.DreamHost.com

DreamHost is a Los Angeles-based web hosting provider and domain name registrar. It is the web hosting and cloud computing business owned by New Dream Network, LLC, founded in 1996 by Dallas Bethune, Josh Jones, Michael Rodriguez and Sage Weil, undergraduate students at Harvey Mudd College in Claremont, California, and registered in 1997 by Michael Rodriguez.[2][3] DreamHost began hosting customers' sites in 1997.[4] In May 2012, DreamHost spun off Inktank.[5] Inktank is a professional services and support company for the open source Ceph file system.[6]

Web hosting[edit]

DreamHost's shared, VPS, and dedicated hosting network consists of Apache, nginx and lighttpd web servers running on the Ubuntu operating system.[7] DreamHost also offers cloud storage and computing services for entrepreneurs and developers, launched in 2012.[8][9] The control panel for users to manage all services is a custom application designed in-house, includes integrated billing and a support ticket system, and has received rave reviews from some customers.[10] DreamHost's staff contribute to an official blog and a customer support wiki.[11]

DreamHost does not offer call-in phone support, but customers can pay extra to request callbacks from support staff. Furthermore, a live chat option is available for all accounts when the level of support emails is low. This option is always available for customers that already pay the monthly fee for callbacks.[12][13] The company hosts in excess of one million domains.[14]

DreamHost allows customers who choose shared hosting to host unlimited domains, setup unlimited email accounts, and to setup reseller accounts, which makes it a very popular choice for developers and web design agencies.[15]

File hosting[edit]

In 2006, the company began a beta version file hosting service they called "Files Forever".[16] The company stated that existing customers could store files "forever" after paying a one-time storage fee, and redistribute or sell them with DreamHost handling the transactions.[17] As of November 2012, this service was no longer offered to new customers.[18] In April 2013, DreamHost mentioned that the Files Forever service had been discontinued and that they would focus on building a better-supported storage technology.[19]

Free application hosting[edit]

In 2009, the company began offering free web application hosting. With either their own domain or a free subdomain, customers are able to make use of a number of open source applications, such as WordPress and MediaWiki without charge.[20] The service is similar to, and can be integrated with, the Google App Engine.[20] Through a control panel, customers are able to manage their applications or upgrade to the standard, fully managed hosting service.

Inktank[edit]

In May 2012, DreamHost spun off Inktank.[5] Inktank is a professional services and support company for the open source Ceph storage system.[6] In 2012, Inktank and DreamHost worked together to launch a cloud storage service called DreamObjects. DreamObjects is powered entirely by Ceph and was made publicly available in January 2012.[21]

Incidents[edit]

  • In July, 2006, two power outages in the building housing DreamHost's datacenter caused significant disruption to services offered by DreamHost, Media Temple and MySpace.[22][23]
  • A year later, approximately 700 websites and 3,500 FTP accounts hosted on DreamHost's servers were compromised. In response to the incident, the company made some changes to improve security.[24][25][26]
  • The following January, DreamHost accidentally billed some customers for an extra year's worth of services, which they initially reported as $7.5 million in extra charges.[4][27] The company later stated the final total was $2.1 million.[28]

References[edit]

  1. ^ "WHOIS information for newdream.net". Retrieved 2009-04-04. 
  2. ^ "Company History". Unofficial DreamHost Blog. January 24, 2001. Retrieved 2009-05-09. 
  3. ^ "California LLC Registration Search". ca.gov. Retrieved 2009-04-01. 
  4. ^ a b Perez, Juan Carlos (2008-01-15). "Update: Billing nightmare for DreamHost customers". InfoWorld. Retrieved 2009-04-05. 
  5. ^ a b "DreamHost spins off Inktank, provides professional services for Ceph cloud storage". Retrieved 5 February 2013. 
  6. ^ a b "Startup Inktank Supports Ceph Open-Source Storage Technology". Retrieved 5 February 2013. 
  7. ^ "Change Is In the Air’ – DreamHost Upgrades". Dreamhost. June 3, 2013. Retrieved 2014-07-16. 
  8. ^ http://finance.yahoo.com/news/dreamhost-introduces-dreamobjects-cloud-storage-170000829.html
  9. ^ http://www.marketwatch.com/story/dreamhost-introduces-dreamcompute-public-cloud-computing-service-2012-10-15
  10. ^ Mike Davidson (founder & CEO of Newsvine), Why I host at Dreamhost, accessed May 31, 2010. "Dreamhost’s web-based control panel is the best in the industry to my knowledge. You’re in control of so much that sometimes you feel like you’re going to click the wrong button and restart an entire server farm."
  11. ^ Berlind, David (August 3, 2006). "Honesty, transparency can offset customer service disasters". ZDNet. Retrieved 2009-03-30. 
  12. ^ "DreamHost Wiki: Contacting Us Methods". Retrieved 2010-06-01. 
  13. ^ "Web Hosting Handbook: Editors DreamHost Review". Retrieved 2010-06-01. 
  14. ^ "Web Hosting Report for DREAMHOST.COM". Webhosting.info. Retrieved 2010-06-08. 
  15. ^ "Reviews and Summary about Dreamhost.com". seotakeover.com. Retrieved 2014-06-24. 
  16. ^ Penalva, Javier. "Files Forever, nuevo servicio de DreamHost" (in Spanish). Genbeta. Retrieved 2009-07-01. 
  17. ^ Jones, Josh (2006-11-29). "Files Forever - Dreamhost". DreamHost Wiki. DreamHost. Archived from the original on 2011-09-15. Retrieved 2014-05-17. 
  18. ^ "Files Forever - Dreamhost". DreamHost Wiki. DreamHost. 2012-11-14. Archived from the original on 2013-03-30. Retrieved 2014-05-17. 
  19. ^ "Twitter / DreamHost: @BrattyBlkBarbie We cancelled ...". DreamHost Twitter feed. DreamHost. 2013-04-12. Retrieved 2014-05-17. 
  20. ^ a b Lee, Justin (January 9, 2009). "DreamHost Offers Free Apps Hosting Service". The Web Host Industry Review. Retrieved 2009-06-26. 
  21. ^ "Ceph-Powered DreamObjects Now Ready For Production Use". Retrieved 5 February 2013. 
  22. ^ "MySpace Outage Pinpointed at LA Telecom Building". Netcraft. July 25, 2006. Retrieved 2009-04-05. 
  23. ^ Miller, Rich (August 2, 2006). "LA Hosting Providers Slowed by Power Problems". Netcraft. Retrieved 2009-04-05. 
  24. ^ Leyden, John (June 7, 2007). "Hackers load malware onto Mercury music award site". The Register. Retrieved 2009-04-04. 
  25. ^ Miller, Rich (June 6, 2007). "Mass Customer Site Hack at DreamHost". Netcraft. Retrieved 2009-04-04. [dead link]
  26. ^ "iFrame used to spread Malware on prominent Legal and Music sites including Clintons and the Nationwide Mercury Prize". ScanSafe. 2007. Retrieved 2009-04-04. [dead link]
  27. ^ Sparkes, Matthew (January 17, 2008). "Typo causes $7,500,000 mistake". PC Pro. Retrieved 2008-01-19. 
  28. ^ Jones, Josh (January 17, 2008). "The Final Update". DreamHost. Retrieved 2008-01-18. 

External links[edit]