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This is an old revision of this page, as edited by 222.64.27.98 (talk) at 04:23, 27 November 2009 (→‎A red link is associated with the following....). The present address (URL) is a permanent link to this revision, which may differ significantly from the current revision.

Business Model

Recently, Gateway has taken the approach of a non-paper based model. That is, no receipts are issued when service is done on a Gateway product. This approach may assist the Company's bottom line profits, but it does wreck havoc for applying for third party reimbursement for such expenses. User: Rindech, 25 Oct 2007

I think he's taken the Dell route and renamed to Gateway Inc.--Jerryseinfeld 03:10, 1 Jan 2005 (UTC)

Relationship with Amiga

Could someone write about them owning Amiga and them putting the kibosh on Jim Collas' plans for the new Amiga resulting in his resignation and selling of his shares? --137.205.139.44 22:10, 3 Mar 2005 (UTC)

I moved this page from Gateway Computers to Gateway, Inc. because I thought that that "Gateway, Inc." would be more appropriate. Any objections? Scottmso 06:07, 7 Jun 2005 (UTC)

Deleted paragraph about inferior support

I have reverted edits by User:151.205.113.51. I am a computer support professional, and I think Gateway has above-average support. They use industry standard components, and have a remarkably comprehensive and helpful support website. The user clearly has a bone to pick. --24.17.30.163 23:13, 6 January 2006 (UTC)[reply]

Customers have reported offputting experiences with the company's stonewalling attitude toward product support, particularly with cameras (e.g., see http://www.digitalcamera-hq.com/gateway-dct50-reviews.html for the most favorable reviews of one discontinued model; http://search.reviews.ebay.com/Gateway-DC-T50-5-0-Megapixel_W0QQfvcsZ1787QQsoprZ30005566 is more typical). Service professionals report that parts and technical information are simply not provided for Gateway products, making third-party post-warranty repair a moot point. Shoppers seeking products that feature long-term serviceability, rather than planned obsolescence, rarely buy a second Gateway product.

But it is semi-true. Since I have 3 Gateways (1 old, 1 newer, 1 really new) I have been around their support, so I know all about their support. --Weatherman1126 00:46, 9 January 2006 (UTC)[reply]

I'm a corporate user. We purchase 90% of our computers through Gateway DIRECT, and 10% from Best Buy due to time constraints. The difference in support quality between business support and retail support is like night and day. I maintain ~100 computers, so I end up calling for replacement parts once every two weeks. For comparison purposes, I will relate my experiences with the failure of two motherboard integrated NICs, one on a business-line machine, and one on a computer purchased from Best Buy. Business: Brief (15 min) confirmation of my troubleshooting steps, 10 min to set up an Advance RMA on the entire motherboard (overnight shipping).

Retail support line: 30 minutes of redundant checks, empty promise of replacement motherboard. The integrated NIC was 1Gbs, and I was shipped a 10/100 Mbs DLink expansion card. I called again, asked to speak with a manager. The manager refused to remedy the situation, stating that motherboard replacement was against policy. It's bad enough that they would try to apply a temporary patch like an expansion card to a failing motherboard, but the fact that they tried to pawn a 100Mbs $10 DLink card off on us is unbelievable. We've been customers for 16 years, and have purchased hundreds of computers.

The computer is located in our studio, and constantly uses our corporate network to acces our 8 terabyte raid for audio files, so a fast network connection is critical. I never did pursuade them to even ship a faster network card, despite the fact that I spent six dolif hours on the phone.

I called twice more, and was once directed to an old, irrelevant eMachines number, and once the call was dropped.

I called Business support in desperation, and was kindly explained to that, while they would gladly perform the replacement, that they were denied access to retail support cases and couldn't help.

I called the retail line again, and finally found two people that were very helpful. Susan, badge #72672

Tom, badge #70056

I called headquarters, and talked to Matt. Matt gave me two options: ship the entire computer to Gateway for repair, or to a Best Buy center. Of course, in a busines timeframe, this is unacceptable. 216.205.215.130 21:51, 17 October 2006 (UTC)[reply]

I have re-removed the section (prior to noticing this earlier thread). While I'm inclined to agree with the sentiment, it's not appropriate to use an anonymous internet review forum as a citation for allegations of inferior support, per Wikipedia:Reliable Sources. Neil916 (Talk) 07:48, 4 July 2007 (UTC)[reply]

Criticism

A criticism section should be added for this company in order to better balance it out with other companies (Microsoft, Apple, Dell, ect...) simply for the sake of objectivity. One must look at the whole picture of a company afterall, not just the positive if they wish to have a truly informed opinion... hence why I think the Microsoft, Apple Computer and Dell, Inc. pages are soo good. Also, this Gateway page seems a little skimpy and could use some meat so to speak ;) 216.58.43.69 03:00, 9 February 2006

  • If the criticism of this company is similar to those you have already listed, then adding this type of section would be a good idea, provided it follows the guidelines established for this type of thing. Also, remember to source everything! Bowmanjj 16:14, 5 July 2006 (UTC)[reply]


      • I am sorry to say, I work for Apple also, Tier 2 and I must say that the repair turn around time is just terrible. Whenever I call they tell me different things, pure lies. I just want to know the simple answers. For the retail service it is just aweful. Laptop in repair now for ONE month, they just lie to you... about when parts arrive and don't arrive. My honest opinion here, yet I will still buy Gateway. I am just a loyal customer I guess...
      • I also don't wish to say this but... I am a CS major using a 600 YGR and a 600 YG2 (laptops). My YGR got dropped down a set of stairs when it was in its case (I know it was my fault). It took sending it down to Tier 3 three times before they found the broken heat sink screw. By that time it had taken a lot of life out of the motherboard and other parts. After over two years fighting with Gateway they replaced the chassis. It took them over six months to send me the replacement (yes, they did try to bill me for the old one before I received the new one so I could send the old one back). I was told they would give me (1) a 100% "new" YGR, (2) chassis with out the drives, (3) chassis with out the drives and battery. When I received the chassis it had no drives, battery, ram, and back covers. During the two years the hard drive failed twice because at one point in time the drive errors got so bad I was reformatting the hard drive weekly (I set it to zero's each time). One of the replacement hard drives didn't pass a standard hard drive scan out of the box. All replacement parts they ever sent me were used. I can't even guess the ammount of times I herd a lie come Gateway "support". I would never recommend a Gateway computer until they are a 100% US Company. The best part is the VA (US Gov.) paid for the YGR. The only reason I have a YG2 is because they can hot swap drive bays and 2.5 GHZ P4. 72.24.158.130 09:34, 8 September 2007 (UTC)theno.101[reply]

Well, I ordered a Gateway laptop in 2004. I'm not the most tech savvy girl, so I trusted Gateway to build it to the specks that I requested. Make it good for Video Editing and make sure it has 1gig RAM. Well, I found out this year, 2008, that Gateway charged me for the type of computer I wanted; however, they gave me a substandard computer with only 512mb RAM. They refuse to do anything about it even though they committed fraud! I will take this to the CEO if necessary. Defrauding a church is sad!

Bought a Gateway multimedia pc, within a 2-3 months keyboard stopped working, then mouse. At about 6 months the monitor crashed! Then the dvd burner stopped working. I still have it, but almost nothing in it is original. The original motherboard is gone, all that's left of the original pc is the video card, sound card, PSU, CPU and case. LOL! Don't buy Gateway. You're regret it! Akaloc (talk) 18:02, 5 April 2008 (UTC)[reply]

      • I have purchased 3 Gateway laptop pcs within a relatively short period of time (1 year). Only one of the laptops required an extended warranty due to the type and amount of work it would be doing. This particular laptop required repair at the end of its original warranty period. I purchased the 3-yr extended warranty and upgraded the RAM at the same time. I've recently had the dis-pleasure of sending it back in for repair again. When I finally received the laptop it was missing the (upgraded) memory. After several weeks of conversation they are NOT sending my missing memory because it was not of the "original" configuration even though I purchased it direct from Gateway. My thought of Gateway service? When Gateway was not under Acer, service was great. Now, not so much. 9 April 2009

This 'company' was a shambles, another notch on the 'idiotic support/repair staff'... —Preceding unsigned comment added by 121.91.105.67 (talk) 13:34, 4 November 2009 (UTC)[reply]

Expansion into international markets

Does the company have any intention of re-entering international markets in the future?


It's leaning a bit over, the Gateway page....

I certainly agree with Bowmanjj.There should be a criticism or "Cons" side. This article rather strongly focuses on the major successes of the company and hardly any of its falls in market shares or anything else.It makes the company sound like a baby cow!

Vistajai 20:05, 23 August 2007 (UTC)[reply]

Just to add, I certainly don't think there should be a critisism or 'cons' section - I feel negative sections like that often tip an article somewhat. Rather, I think some 'negative' information should be incorporated in the article as it stands. TheIslander 20:29, 23 August 2007 (UTC)[reply]

Poor and unbalanced article - worthy of Pravda

Everybody knows that gateway had a shockingly awful reputation in the early 2000s (in Europe at least) for products turning up late and defective. I knew nobody who bought their products who wanted to buy from them again. One IT professional friend had to return an ordered PC 3 times.

This article needs a serious attempt to explain why they went so far out of favour. As it stands it is a biased piece of company fluff that completely misrepresents this company's true record of serving customers. Future historians will use the Gateway brand as a comparison with HP, Dell etc in how some companies make a business model work and some fail to get the practicalities right despite huge investment.

It is correct that Wiki eschews strong language, but sometimes, such as here, sitting on the fence gives a very distorted picture. —Preceding unsigned comment added by 86.153.102.227 (talk) 14:31, 16 April 2008 (UTC)[reply]

In the hardware section of 'Current Products' I found two link that go to the wrong place. The link to C-series, a series of convertible notebooks that Gateway used to market (another mistake-C-series isn't a current product) goes to an article about an anticipated family of Bombardier Aerospace airplanes. The C-series is described in the gateway article as being, and I quote, "notebook PCs combined with tablet PC technology including handwriting recognition with a stylus much like a personal digital assistant (PDA)." 'Notebook' is a hyperlink to the page about notebooks. Not notebook computers, just notebooks. I'm not sure, but I think that these links should go to the right articles or not be there at all —Preceding unsigned comment added by 70.153.106.73 (talk) 13:16, 9 August 2008 (UTC)[reply]

Mid-2000s

It will be half a millennium in the future before this era rolls around. Unfree (talk) 21:49, 10 June 2009 (UTC)[reply]

"Installation Instructions for Gateway Laptops" appears to have disappeared. Unfree (talk) 01:04, 11 June 2009 (UTC)[reply]

Rick Snyder

Actually, he's been gone for a few years now. Is he still there because he was an important figure, or does this just need to be updated? I wanted to ask before removing his name. Greenw47 (talk) 01:26, 7 October 2009 (UTC)[reply]

Gateway MyBackup Solution and Recovery Management--222.64.27.98 (talk) 04:20, 27 November 2009 (UTC)[reply]

--222.64.27.98 (talk) 04:23, 27 November 2009 (UTC)[reply]

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