Comparison of issue-tracking systems
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This article is a comparison of issue tracking systems that are notable, including bug tracking systems, help desk and service desk issue tracking systems, as well as asset management systems. The comparison includes client-server application, distributed and hosted systems.
Contents
General[edit]
| System | Creator | License | Implementation language(s) | Back end | Launch date | Refs |
|---|---|---|---|---|---|---|
| Apache Bloodhound | Apache Software Foundation | Apache License | Python | MySQL, PostgreSQL, SQLite | 2012 | [1] |
| Assembla Tickets | Assembla | Proprietary, hosted. Available for free for open source projects | Ruby | MySQL | 2008 | |
| Axosoft | Axosoft LLC | Proprietary, Saas | C#, .NET | SQL Server | 2002 | |
| Bugzilla | Mozilla Foundation | MPL | Perl | MySQL, Oracle, PostgreSQL, SQLite | 1998-09-19 | |
| Debbugs | Debian | GPL | Perl | Flat file, Berkeley DB indexes[citation needed] | Between 1994 and 1999[notes 1] | |
| Faveo Helpdesk | Ladybird Web Solution | Open Software License | PHP | MySQL | 2015 | |
| FogBugz | Fog Creek Software | Saas | ASP on Windows, PHP on macOS, FreeBSD, and Linux | SQL Server, MySQL | 2000 | [2] |
| Fossil | D. Richard Hipp | BSD | C | SQLite | 2006 | |
| FusionForge | Various (open source contributors) | GPLv2 | PHP | PostgreSQL | 2009-02 | |
| GLPI | INDEPNET | GPLv2 | PHP | MySQL | 2003-11-17 | |
| GNATS | Free Software Foundation | GPL | C, Web Front-end In Perl | Text files with custom daemon/search engine | 1992 | |
| Google Code Hosting | Google Code | Proprietary, hosted; available for open source projects | Python | BigTable | 2004 | |
| HP Quality Center | Hewlett-Packard, formerly Mercury Interactive | Proprietary | .NET (client), Java (server) | Oracle, SQL Server | 1995 | |
| IBM Rational ClearQuest | Rational Software | Proprietary | kernel: executables for several platforms; hooks: Perl and Visual Basic | IBM DB2, Oracle, SQL Server, Access, Sybase ASA | 1998 | |
| IBM Rational Team Concert | Rational Software | Proprietary | kernel: Java; API: Java | IBM DB2, Oracle, SQL Server, Apache Derby | 2008 | |
| JIRA | Atlassian | Proprietary. Free community licenses for open source and academic projects | Java | MySQL, PostgreSQL, Oracle, SQL Server | 2002 | |
| Launchpad | Canonical Ltd. | AGPL | JavaScript, Python | PostgreSQL | 2004-01 | |
| Liberum Help Desk | Doug Luxem | GPL | ASP | SQL Server, Access | 2000 | |
| MantisBT | Various (open source contributors) | GPL | PHP | ADOdb (MySQL, PostgreSQL, SQL Server, etc.) | 2000 | |
| Microsoft Dynamics CRM | Microsoft | Proprietary, Commercial | .NET | Microsoft SQL Server | 2003 | |
| OpenProject | OpenProject Foundation e.V. | GPL | Ruby, JavaScript | MySQL, PostgreSQL, MariaDB | 2010 | |
| org-mode | Carsten Dominik | GPL | Emacs | Flat file | 2003 | |
| OTRS | otrs.org | AGPL | Perl, JavaScript | MySQL, PostgreSQL, Oracle, SQL Server | 2002 | |
| Pivotal Tracker | Pivotal Labs | Proprietary, free version for public projects, non-profits and academic institutions | Ruby | Ruby on Rails, MySQL, Memcached | 2008 | |
| Redmine | Jean-Philippe Lang | GPLv2 | Ruby | MySQL, PostgreSQL, SQLite | 2006 | |
| Request Tracker | Best Practical Solutions, LLC | GPLv2 | Perl | MySQL, PostgreSQL, Oracle, SQLite | 1999-10-13 | |
| Roundup | Ka-Ping Yee, Richard Jones | MIT license (ZPL v 2.0 for the template system) | Python | SQLite, MySQL, PostgreSQL, Berkeley DB | 2001 | |
| StarTeam | originally Starbase Corporation, currently Borland | Proprietary | C++, Java, etc. | SQL Server recommended, Oracle, DB2 supported | Unknown | |
| Supportworks | Hornbill Systems | Proprietary | C++ and PHP | SQL Server, MySQL, Oracle, Sybase | 1994[3] | |
| SysAid | SysAid Technologies | Proprietary | C#, Java | Derby, Microsoft SQL Server, MySQL, Oracle | 2002 | |
| Team Foundation Server | Microsoft | Proprietary, Commercial | .NET | MS SQL Server 2005 & 2008 | 2005 | |
| TestTrack | Seapine Software | Proprietary | C++, Qt4, JavaScript | Oracle, PostgreSQL, SQL Server, SQLite | 1996 | |
| The Bug Genie | Various (open source contributors) | Mozilla Public License 1.1 | PHP | MySQL, PostgreSQL, SQL Server | 2003-09-11 | |
| Trac | Edgewall Software | New BSD | Python | SQLite, PostgreSQL, MySQL | 2006-10-01 | |
| TrackerSuite.Net | Automation Centre | Proprietary | C# | SQL Server, SQL Server Express | 2006 | |
| Tuleap | enalean | GPLv2 | php | LAMP, MySQL | 2011 | |
| Twproject | Open Lab | Proprietary, some parts LGPL | Java | all relational (uses Hibernate) | 2003 | |
| Usersnap | Usersnap GmbH | Proprietary | Python, JavaScript | MongoDB, | 2013 | |
| Wrike | Wrike, Inc. | Proprietary, hosted | Java | PostgreSQL | 2006 | |
| YouTrack | JetBrains s.r.o. | Proprietary, stand-alone and hosted, free version, free for open source projects | Java, MPS-based DSLs | JetBrains DB | 2009 | |
| System | Creator | License | Implementation language(s) | Back end | Launch date | Refs |
Features[edit]
| System | Documentation integration/generation, reporting | Test planning integration | Customizable workflow | Unicode support | Custom fields | SLA[4] | Plugin API[5] | Multiple projects | Full-text search | Indexed full-text search | Indexed file search |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Apache Bloodhound | Yes, integrated wiki | Yes | Yes | Yes | Yes | No | Yes | Yes (as of 0.6) | Yes | Yes[6] uses Whoosh | No |
| Assembla Tickets | Wiki syntax, email notification, linking to Subversion commits, document manager, charts, reports, notifications | Yes | Yes | Yes | Yes | No | Yes | Yes | No | Unknown | No |
| Axosoft | Team Wiki, Burndown, GitHub and TortoiseSVN integration, dashboards, custom reports for OnPremises, e-mail notifications and alerts, customer portal, RSS | No | Yes | Yes | Yes | Yes | Yes | Yes | |||
| Bugzilla | reporting: integrated reports and charts, scheduled reports by mail | Yes[7] | Yes | Yes | Yes | No | Yes | Yes | Yes[8] | Yes When using MySQL MyISAM[9] or Oracle Database[10] but not PostgreSQL[11] | |
| Debbugs | No | No | No | Yes | No | No | No | Unknown | No | ||
| Faveo Helpdesk | Integrated Social Media, In-built Knowledge Base and Reporting | No | Yes | Yes | Yes | Yes | Yes | N/A | Yes | No | No |
| FogBugz | Integrated wiki | No | Yes | Yes | Yes | No | Yes[12] | Yes | Yes[13] | Yes[14] | No[15] |
| Fossil | Yes, Integrated Wiki in addition to integrated versioned project documentation via web ui. | No | No | No | Yes | No | No | Yes[16] | No[17] | No | |
| FusionForge | Yes, integrated Mediawiki, discussion forums, news blogs, email integration, export to CSV, reporting graphs | No | Yes | Yes | Yes | No | Yes | Yes | Yes | ||
| GLPI | Contains a proprietary knowledge base of sorts | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| GNATS | No | No | No | No | No | No | No | Unknown | |||
| Google Code Hosting | Wiki syntax, email notification, linking to Subversion commits, custom fields/values for issues | No | Yes | Yes | Yes | No | No | Yes | |||
| HP Quality Center | Yes | Yes | Yes | No | Yes | No | Yes | Yes | No | No | No |
| IBM Rational ClearQuest | reporting: integrated charts and interface to Crystal Reports | Yes | Yes | Yes | Yes | No | Yes | Yes | Optional[18] | Optional uses Solr and Lucene | |
| IBM Rational Team Concert | Yes | Yes | Yes | Yes | Yes | No | Yes | Yes | |||
| JIRA | Dashboard with reporting widgets (Open Social) Excel, Word, customizable charts, Confluence (Enterprise wiki) | Yes[19] | Yes | Yes | Yes | Yes | Yes[20] | Yes | Yes[21] | Yes Uses Lucene[21] | Optional[22] |
| Liberum Help Desk | No | No | No | No | No | No | No | Unknown | |||
| MantisBT | Yes, Integration of MediaWiki, DokuWiki, XWiki | No | Yes | Yes | Yes | No | Yes | Yes | Yes[23] | Yes | No[24] |
| Microsoft Dynamics CRM | reporting: integrated charts and reports, export to Excel, Mail Merge | No | Yes | Yes | Yes | No | Yes | Unknown | |||
| org-mode | No | No | Yes | Yes | Yes | No | No | Unknown | |||
| OTRS | Advanced reporting, configurable dashboards | No | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | No |
| Pivotal Tracker | Yes, real time collaborative story backlog, integrated reports, email notification | Yes | No | Yes | No | No | Yes | Yes | |||
| Redmine | Yes, integrated wiki, discussion forums, news blogs, email integration, calendars, Gantt Charts, RSS, export to PDF, export to Excel/CSV | Yes[25] | Yes | Yes | Yes | No | Yes | Yes | Yes[26] | No | Optional[27] |
| Request Tracker | Yes, MediaWiki[28] | No | Yes | Yes | Yes | Yes[29] | Yes[30] | Yes | Yes[31] | Yes[31] | |
| Roundup | wiki can be integrated or linked | No | Yes | Yes | Yes | No | Yes[32] | Yes | Yes[33] | Yes with issues[34] | Yes |
| StarTeam | No | Yes[35] | Yes | No | Yes | No | No | Unknown | |||
| Supportworks | Yes - Integrated reporting wizard, customizable PHP reporting tool, dashboard, optional interface with Crystal Reports, export to Microsoft Excel/CSV, knowledge base, optional asset management tool | No | Yes | No | Yes | Yes | Yes[36] | Unknown | |||
| SysAid | Yes - LDAP/Email/Calendar integration, integrated Asset Management, integrated reporting, SSO, custom fields, export to CSV/PDF, KB | No | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Unknown | No |
| Team Foundation Server | Yes - workflow definitions, process documentation | Yes | Yes | Yes | Yes | No | Yes | Yes | |||
| Teamwork | Yes | Yes | Yes | Yes | Yes | Yes | No | Yes | Yes[37] | Yes Uses Lucene | |
| TestTrack | Yes - Advanced reporting, integrated charts, export to Excel, workflow with triggers | Yes | Yes | Yes | Yes | No | Yes | Yes | Yes | Yes | |
| The Bug Genie | Yes, integrated wiki | No | Yes | Yes | Yes | No | Yes | Yes | Yes | No | No |
| Trac | Yes, integrated wiki | Yes[38] | Yes | Yes | Yes | No | Yes[39] | Yes[40] | Yes | No[41] | |
| TrackerSuite.Net | Yes. Dashboards. Graphical reports. Integration with Crystal Reports. Reports can be exported to Microsoft Excel. | Yes | Yes | Yes | Yes | No | Yes | Yes | Yes | No | No |
| Tuleap | Kanban boards, Scrum planning and burndown charts, pies, Gantt, barrs, cardwall, Document Manager with approval workflow and fine grained permissions, wikis | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes with plugin fulltext | Yes with plugin fulltext | No |
| Usersnap | Yes. Dashboards, Help Center. | No | Yes, via Tags. | Yes | Yes | Yes, available for enterprise plans | Yes | Yes | Yes | Yes | N/A |
| Wrike | real-time customized reports, export to Excel, scheduled reports by mail, alerts, discussions, Gantt charts, | No | Yes | Yes | Yes | No | Yes | Yes | Unknown | ||
| YouTrack | Yes: Wiki syntax, custom workflow, custom issue attributes, notifications (email, jabber, RSS, etc.), email integration, reports, export to HTML and CSV, integration with VCSs. | Yes[42] | Yes | Yes | Yes | No | Yes[43] | Yes | Yes[44] | Yes (Uses Lucene) | |
| System | Dynamic documentation integration/generation | Test planning integration | Customizable workflow | Unicode support | Custom fields | SLA[4] | Plugin API[5] | Multiple projects | Full-text search | Indexed full-text search | Indexed file search |
Input interfaces[edit]
| System | Web | CLI | GUI | REST | SOAP | Mylyn[45] | Visual Studio | Others | |
|---|---|---|---|---|---|---|---|---|---|
| Apache Bloodhound | Yes | Optional[46][47] | No | No | No | No | Yes | No | Yes XMLRPC |
| Assembla Tickets | Yes | Yes | Yes | No | Yes | No | Yes | No | No |
| Axosoft | Yes | Yes | No | Yes | Yes | Yes | No | Yes | Yes - iPhone |
| Bugzilla | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes[48] | Yes XMLRPC[49] |
| Debbugs | No | Yes | Yes | No | No | No | No | No | No |
| Faveo Helpdesk | Yes | Yes | No | No | Yes | No | No | No | Yes - Android App iOS App |
| FogBugz | Yes | Yes | Yes | No | Yes | No | Yes | Yes | Yes XML |
| Fossil | Yes | No | Yes | No | No | No | No | No | No |
| FusionForge | Yes | No | No | No | No | Yes | No | No | No |
| GLPI | Yes | Yes | No | No | No | No | No | No | No |
| GNATS | Yes | Yes | Yes | Yes | No | No | No | No | No |
| Google Code Hosting | Yes | No | No | No | No | No | Yes[50] | No | No |
| HP Quality Center | Yes | No | No | Yes[51] | Yes | No | Yes[52] | Yes[48] | Yes - IntelliJ IDEA |
| IBM Rational ClearQuest | Yes | Yes | Yes | Yes | Yes | No | Yes | No | No |
| IBM Rational Team Concert | Yes | No | No | Yes | Yes | No | Yes | Yes | No |
| JIRA | Yes | Yes | Yes[53] | Yes | Yes | Yes | Yes | Yes[48] | Yes - Android App, iPhone App |
| Launchpad | Yes | Yes | No | No | Yes | No | No | No | Yes - Python[54] |
| Liberum Help Desk | Yes | No | No | No | No | No | No | No | No |
| MantisBT | Yes | Yes | No | No | No | Yes | Yes | No | Yes - Android App |
| Microsoft Dynamics CRM | Yes | Yes | No | No | No | Yes | No | No | No |
| org-mode | No | No | Yes | No | No | No | No | No | No |
| OTRS | Yes | Yes | No | No | Yes | Yes | No | No | No |
| Pivotal Tracker | Yes | Yes | Yes | Yes | Yes | No | No | No | Yes - XML, iOS App |
| Redmine | Yes | Yes | Partial [notes 2] | No | Yes | No | Yes | No | Yes - Android App, iOS App |
| Request Tracker | Yes | Yes | Yes | No | Yes[55] | No | No | No | No |
| Roundup | Yes | Yes | Yes | No | No | No | No | No | Yes XMLRPC[56] |
| StarTeam | Yes | No | No | Yes | No | No | No | Yes | No |
| Supportworks | Yes | Yes | No | Yes | Yes[57] | No | No | No | No |
| SysAid | Yes | Yes | No | Yes | Yes | Yes | No | No | No |
| Team Foundation Server | Yes | Yes | Yes | No | No | Yes | Yes | Yes | No |
| TestTrack | Yes | Yes | No | Yes | No | Yes | No | Yes | Yes - XML, Eclipse |
| The Bug Genie | Yes | Yes | Yes | No | Yes | No | No | No | No |
| Trac | Yes | Optional[46] | No | No | No | No | Yes | No | Yes XMLRPC |
| TrackerSuite.Net | Yes | Yes | No | No | No | No | No | No | No |
| Tuleap | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
| Twproject | Yes | Yes | No | No | No | No | No | No | No |
| Usersnap | Yes | Yes | No | Yes | No | No | No | No | No |
| Wrike | Yes | No | No | No | No | No | No | No | No |
| YouTrack | Yes | Yes | No | Yes | Yes | No | Yes[58] | No | No |
| System | Web | CLI | GUI | REST | SOAP | Mylyn[45] | Visual Studio | Others |
Notification interfaces[edit]
| System | RSS | Atom | XMPP | ||
|---|---|---|---|---|---|
| Apache Bloodhound | Yes | Yes | No | No | No |
| Assembla Tickets | Yes | Yes | No | No | Yes |
| Axosoft | Yes | Yes | No | No | No |
| Bugzilla | Yes | Yes | Yes | No | No |
| Debbugs | Yes | No | No | No | No |
| Faveo Helpdesk | Yes | No | No | No | No |
| FogBugz | Yes | Yes | No | No | No |
| Fossil | No | Yes | No | No | No |
| FusionForge | Yes | Yes | No | No | No |
| GLPI | Yes | No | No | Yes | No |
| GNATS | Yes | No | No | No | No |
| Google Code Hosting | Yes | Yes | No | No | No |
| HP Quality Center | Yes | No | No | No | No |
| IBM Rational ClearQuest | Yes | No | No | No | No |
| JIRA | Yes | Yes | No | Yes | No |
| Liberum Help Desk | Yes | No | No | No | No |
| MantisBT | Yes | Yes | No | No | Yes |
| Microsoft Dynamics CRM | Yes | No | No | No | No |
| org-mode | No | No | No | No | No |
| OTRS | Yes | No | No | No | No |
| Pivotal Tracker | Yes | Yes | Yes | No | Yes |
| Redmine | Yes | Yes | Yes | Yes, via plugin | Yes |
| Request Tracker | Yes | Yes[59] | No | No | No |
| Roundup | Yes | No | No | No | No |
| StarTeam | Yes | No | No | No | No |
| Supportworks | Yes | No | No | No | No |
| SysAid | Yes | No | No | No | No |
| Team Foundation Server | Yes | No | No | No | No |
| TestTrack | Yes | Yes | No | No | No |
| The Bug Genie | Yes | Yes | Yes | No | No |
| Trac | Yes | Yes | No | No | No |
| TrackerSuite.Net | Yes | No | No | No | No |
| Twproject | Yes | Yes | No | No | Yes |
| Usersnap | Yes | Yes | No | No | No |
| Wrike | Yes | No | No | No | No |
| YouTrack | Yes | Yes | No | Yes | No |
| System | RSS | Atom | XMPP |
Revision control system integration[edit]
| System | Git | Mercurial | Bazaar | Monotone | Darcs | CVS | Subversion | Perforce | AccuRev | ClearCase | Others |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Apache Bloodhound | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Optional[60] | Yes | No | No |
| Assembla Tickets | Yes | Yes | No | No | No | No | Yes | Yes | No | No | No |
| Axosoft | Yes | Yes[61] | No | No | No | No | Yes | Yes | No | No | Yes VSS, Vault Sourcegear |
| Bugzilla | Yes[62] | Yes[63] | Yes | No | No | Yes | Yes | Yes | Yes | No | No |
| Debbugs | No | No | No | No | No | No | No | No | No | No | No |
| Faveo Helpdesk | No | No | No | No | No | No | No | No | No | No | No |
| FogBugz | Yes | Yes | No | No | No | Yes | Yes | Yes | No | No | 2[64] |
| Fossil | No | No | No | No | No | No | No | No | Yes | No | 1[65] |
| FusionForge | Yes | Yes | Yes | No | No | Yes | Yes | No | No | No | No |
| GNATS | No | No | No | No | No | Yes | No | No | No | No | No |
| Google Code Hosting | Yes | Yes | No | No | No | No | Yes | No | No | No | No |
| HP Application Lifecycle Management | No | No | No | No | No | Yes | Yes | Yes[66] | Yes | No | No |
| IBM Rational ClearQuest | No | No | No | No | No | No | No | Yes[67] | Yes | Yes | No |
| JIRA | Yes | Yes | No | No | No | Yes | Yes | Yes | Yes[68] | No[69] | Yes[70] |
| Liberum Help Desk | No | No | No | No | No | No | No | No | No | No | No |
| MantisBT | Yes | Yes[71] | No | No | No | Yes | Yes | No | No | No | No |
| Microsoft Dynamics CRM | No | No | No | No | No | No | No | No | No | No | No |
| org-mode | No | No | No | No | No | No | No | No | No | No | No |
| OTRS | No | No | No | No | No | No | No | No | No | No | No |
| Pivotal Tracker | Yes | No | No | No | No | Yes | Yes | No | No | No | No |
| Redmine | Yes | Yes | Yes | No | Yes | Yes | Yes | Yes[66] | No | No | No |
| Request Tracker | No | No | No | No | No | Yes | Yes | No | No | No | No |
| Roundup | No | No | No | No | Yes | No | Yes | No | No | No | No |
| StarTeam | No | No | No | No | No | No | No | No | No | No | Yes - StarTeam includes revision control |
| Supportworks | No | No | No | No | No | No | No | No | No | No | No |
| SysAid | No | No | No | No | No | No | Yes | No | No | No | No |
| Team Foundation Server | Yes[72] | No | Yes[73] | No | No | No | Yes[74] | No | No | No | Yes - TFS includes revision control |
| TestTrack | Yes | No | No | No | No | Yes | Yes | Yes | No | No | Yes - Surround SCM, VSS |
| The Bug Genie | Yes | Yes | Yes | No | No | Yes | Yes | Yes | No | No | No |
| Trac | Yes | Yes | Yes | Yes | Yes | No | Yes | Optional[60] | Yes | No | No |
| TrackerSuite.Net | No | No | No | No | No | No | No | No | No | No | No |
| Tuleap | Yes | No | No | No | No | Yes | Yes | No | No | No | No |
| Twproject | No | No | No | No | No | No | Yes | No | No | No | No |
| Usersnap | No | No | No | No | No | No | No | No | No | No | No |
| Wrike | No | No | No | No | No | No | Yes | No | No | No | No |
| YouTrack | Yes[75] | Yes[75] | No | No | No | Yes[75] | Yes[75] | Yes[75] | No | Yes[75] | 3[75][76] |
| System | Git | Mercurial | Bazaar | Monotone | Darcs | CVS | Subversion | Perforce | AccuRev | ClearCase | Others |
Authentication methods[edit]
| System | Form based | Public key cryptography | Two-factor | OpenID | OAuth | LDAP | Shibboleth | Others |
|---|---|---|---|---|---|---|---|---|
| Apache Bloodhound | Yes | Optional[77] | No | Optional[78] | No | Yes | Unknown | No |
| Assembla Tickets | Yes | No | No | Yes | Yes | Yes (private version) | Unknown | Unknown |
| Axosoft | Yes | No | No | No | No | Yes | No | No |
| Bugzilla | Yes | No | No | Optional[79] | No | Yes | Unknown | No |
| Debbugs | No | No | No | No | No | No | No | No |
| Faveo Helpdesk | Yes | No | No | No | Yes | Yes | No | No |
| FogBugz | Yes | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Unknown |
| Fossil | Unknown | Unknown | Unknown | Unknown | Unknown | No | Unknown | Unknown |
| FusionForge | Yes | No | No | Yes | No | Yes | No | Yes, CAS |
| GLPI | Yes | No | Yes | No | No | Yes | No | No |
| GNATS | Unknown | Unknown | Unknown | Unknown | Unknown | No | Unknown | Unknown |
| Google Code Hosting | Unknown | Unknown | Unknown | Unknown | Unknown | No | Unknown | Unknown |
| HP Quality Center | No | No | No | No | No | Yes | No | Unknown |
| IBM Rational ClearQuest | Unknown | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Unknown |
| JIRA | Yes | No | No | Yes | Yes | Yes | Yes, via plugin[80][81] | Yes, via Crowd[82] |
| Liberum Help Desk | Unknown | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Unknown |
| MantisBT | Yes | No | No | Yes[83] | Yes[84] | Yes | Unknown | No |
| Microsoft Dynamics CRM | Unknown | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Unknown |
| org-mode | Unknown | Unknown | Unknown | Unknown | Unknown | No | Unknown | Unknown |
| OTRS | Yes | Yes | Yes | Unknown | Unknown | Yes | Unknown | Unknown |
| Pivotal Tracker | Yes | No | No | Yes, Google Account | No | No | No | No |
| Redmine | Yes | Yes[85] | No | Yes[86] | No | Yes | Yes, via Apache (using mod_rails) | No |
| Request Tracker | Yes | Unknown | Unknown | Yes[87] | Unknown | Yes[88] | Unknown | Yes[89] |
| Roundup | Unknown | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Unknown |
| StarTeam | Unknown | Unknown | Unknown | Unknown | Unknown | No | Unknown | Unknown |
| Supportworks | Unknown | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Unknown |
| SysAid | Yes | No | No | No | No | Yes | No | Yes, CAS |
| Team Foundation Server | Unknown | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Unknown |
| TestTrack | Yes | Optional | No | No | No | Yes | No | Yes - custom DLL |
| The Bug Genie | Yes | No | No | Yes[78] | No | Yes | No | No |
| Trac | Yes | Optional[77] | No | Optional[78] | No | Yes | Unknown | No |
| TrackerSuite.Net | Yes | No | No | No | No | Yes | No | No |
| Twproject | Yes | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Yes, Simple container auth. |
| Usersnap | Yes | No | No | No | No | No | No | No |
| Wrike | Unknown | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Unknown |
| YouTrack | Yes | No | No | Yes | No | Yes | Unknown | Yes: JIRA account |
| System | Form based | Public key cryptography | Two-factor | OpenID | OAuth | LDAP | Shibboleth | Others |
See also[edit]
- Comparison of help desk issue tracking software
- List of personal information managers
- List of project management software
- Networked Help Desk
- OSS through Java
Notes[edit]
References[edit]
- ^ "Apache Bloodhound project summary". Ohloh. Retrieved 3 April 2013.
- ^ "The Origin of Wasabi". Fog Creek Blog.
- ^ "Hornbill Systems: Support Works Helpdesk". 1998-02-07. Archived from the original on February 7, 1998. Retrieved 2010-03-07.
- ^ a b System supports service level agreement management
- ^ a b System has a plugin API to allow integration with other products
- ^ "BloodhoundSearch – Apache Bloodhound".
- ^ "Testopia is a test case management extension for Bugzilla". Mozilla.org. 2010-10-05. Retrieved 2011-10-21.
- ^ "New Features in 2.18 :: Bugzilla". bugzilla.org. 2006-10-02. Retrieved 2011-11-16.
- ^ "Bug 232612 - enable boolean mode fulltext searches". Bugzilla.mozilla.org. Retrieved 2011-10-21.
- ^ "Bug 310717 - Oracle Bugzilla::DB::Oracle module". Bugzilla.mozilla.org. Retrieved 2011-10-21.
- ^ "Bug 365258 - PostgreSQL Use tsearch2 for fulltext indexing when available". Bugzilla.mozilla.org. Retrieved 2011-10-21.
- ^ "FogBugz - Features - Customizable Case List". fogcreek.com. Retrieved 2010-03-25.
- ^ "Searching in FogBugz". Fogcreek.com. Retrieved 2011-10-21.
- ^ "Searching in FogBugz - About the FogBugz Search Engine". Fogcreek.com. Retrieved 2011-10-21.
- ^ "Feature Request: index content of certain attachments (e.g. Word documents) in Wiki articles". Fogbugz.stackexchange.com. Retrieved 2011-10-21.
- ^ "Fossil Server command - running multiple instances". fossil-scm.org. Retrieved 2011-01-11.
- ^ "Fossil: To Do List". Fossil-scm.org. Retrieved 2011-10-21.
- ^ "The Full-Text Search feature in IBM Rational ClearQuest, Version 7.1: Part 1. Search overview and use cases". Ibm.com. 2009-09-03. Retrieved 2011-10-21.
- ^ "Multiple vendors". Confluence.atlassian.com. 2011-10-03. Retrieved 2011-10-21.
- ^ "Plugins.atlassian.com". Plugins.atlassian.com. Retrieved 2011-10-21.
- ^ a b "JIRA - Performing Text Searches". Confluence.atlassian.com. Retrieved 2011-10-21.
- ^ "JIRA Searchable Attachments Plugin". Studio.plugins.atlassian.com. Retrieved 2011-10-21.
- ^ "Mantis Feature List". Mantisbt.org. 2011-02-16. Retrieved 2011-10-21.
- ^ "0012319: Index attachments' content". MantisBT. Retrieved 2011-10-21.
- ^ Hudson
- ^ "Redmine".
- ^ Added by Xabier Elkano about 1 year ago (2010-09-14). "Xapian search plugin". Redmine. Retrieved 2011-10-21.
- ^ "Feature list". Bestpractical.com. Retrieved 2011-10-21.
- ^ Needs a third-party extension (RT-Extension-SLA)
- ^ RT can be extended through Perl extensions, see for example RTX:: modules on MetaCPAN.org
- ^ a b "Best Practical: What's New in 4: Fast full-text searching". Blog.bestpractical.com. 2011-06-27. Retrieved 2011-10-21.
- ^ "Roundup Design Detector Interface". Roundup-tracker.org. Retrieved 2014-01-03.
- ^ "Roundup Features". Roundup-tracker.org. Retrieved 2011-10-21.
- ^ "Roundup Wiki - Rewriting the full-text indexer". Roundup-tracker.org. 2004-10-13. Retrieved 2011-10-21.
- ^ Borland
- ^ 5005 API exists but is undocumented
- ^ "Smarter search and recent object functionality " teamwork's blog". Blog.twproject.com. 2009-02-20. Retrieved 2011-10-21.
- ^ "Test Manager plugin". Retrieved 2014-01-03.
- ^ "List of trac plugins". Trac.edgewall.org. 2011-08-11. Retrieved 2011-10-21.
- ^ "Trac 1.0". Trac.edgewall.org. 2010-09-11. Retrieved 2014-01-03.
- ^ "trac - Advanced Search - Indexing". Trac.edgewall.org. 2010-04-10. Retrieved 2011-10-21.
- ^ "YouTrack integration with test management tools". Confluence.jetbrains.net. 2010-08-02. Retrieved 2011-10-21.
- ^ "YouTrack integrates with other products via REST API". Confluence.jetbrains.net. 2011-09-09. Retrieved 2011-10-21.
- ^ "YouTrack - Search for issues". Jetbrains.com. Retrieved 2011-10-21.
- ^ a b "List of Mylyn connector extensions". Wiki.eclipse.org. 2011-08-23. Retrieved 2011-10-21.
- ^ a b "Pluggable email handler for Trac". Trac Hacks. Retrieved 3 April 2013.
- ^ "email2trac utilities". SURF SARA. Retrieved 28 February 2014.
- ^ a b c "Tasktop Dev for Visual Studio". Visual Studio Gallery. Retrieved 2016-08-08.
- ^ "XML-RPC doesn't work in IIS". Mozilla. 7 December 2011.
- ^ "Connector for Mylyn project bridges the gap between the Issue Traker from Google Code and the Eclipse development environment". Code.google.com. Retrieved 2011-10-21.
- ^ "HP ALM Explorer Add-in". HP.
- ^ "QcMylyn". Sourceforge.net. 2010-11-15. Retrieved 2011-10-21.
- ^ By third-party extension: plugins.atlassian.com
- ^ Launchpadlib is a Python client library for the Launchpad RESTful API.
- ^ "REST API for Request Tracker". Wiki.bestpractical.com. Retrieved 2011-10-21.
- ^ "XML-RPC access to Roundup". roundup-tracker.org. Retrieved 11 November 2016.
- ^ Through 5005 API, but is undocumented
- ^ "Youtrack.mylyn.connector". Alexander Marchuk. Retrieved 5 November 2014.
- ^ "Request Tracker RSS support". Wiki.bestpractical.com. 2011-10-14. Retrieved 2011-10-21.
- ^ a b via the PerforcePlugin
- ^ via the Mercurial SCM Plug-In For Axosoft
- ^ "Git Bugzilla Extension". Theoldmonk.net. 2007-06-03. Retrieved 2011-10-21.
- ^ "Mercurial Bugzilla Extension". Mercurial.selenic.com. 2010-08-28. Retrieved 2011-10-21.
- ^ Visual SourceSafe, Vault
- ^ Fossil
- ^ a b "Defect Tracking Gateway". Perforce. Retrieved 2012-01-10.
- ^ "Perforce - ClearQuest Integration". Sds.samsung.co.kr. Retrieved 2012-01-10.
- ^ No diff, just virtual version numbers.
- ^ There is an unsupported plugin for associating issues with ClearCase check-ins for an outdated version of JIRA. ClearCase support through Atlassian FishEye has been removed in all versions since April 2012. End of Support Announcement for IBM ClearCase
- ^ Commit Policy Plugin integrates JIRA with Bitbucket Server (formerly known as Atlassian Stash), in addition to Subversion, Git and Mercurial.
- ^ via the SourceHgWeb plugin
- ^ newly supported
- ^ via the bzr-tfs plugin
- ^ via the SVNBridge
- ^ a b c d e f g Via TeamCity integration
- ^ Visual SourceSafe, Team Foundation Server, Borland StarTeam
- ^ a b "SSL Authentication Plugin". giel. 2009-07-01. Retrieved 2010-05-27.
- ^ a b c "OpenID Authentication Plugin". Dalius Dobravolskas. 2010-05-27. Retrieved 2010-05-27.
- ^ "Bugzilla:OpenID Auth Plugin". Rob Lanphier. 2013-03-30. Retrieved 2015-05-07.
- ^ "Jira 3.8".
- ^ "Jira 4.x".
- ^ "Connecting to Crowd or Another JIRA Server for User Management - JIRA 6.4 EAP - Atlassian Documentation".
- ^ "MantisBT bug #8199: Add Open ID support". MantisBT. 2009-01-15. Retrieved 2010-05-27.
- ^ "MantisBT bug #11219: Provide OAuth inter-application authentication "tokens" mechanism". MantisBT. 2010-05-27. Retrieved 2010-05-27.
- ^ "Redmine SSL Auth plugin". Jorge Bernal. 2010-01-09. Retrieved 2010-05-27.
- ^ "Redmine Feature #699: OpenID login". Redmine. 2009-02-11. Retrieved 2010-05-27.
- ^ Needs a third-party extension (RT-Authen-OpenID on MetaCPAN.org)
- ^ Needs a third-party extension (RT::Authen::ExternalAuth)
- ^ See available extensions