Talk:Wise (company)

Removal of content

Whilst I may be unregistered and I have not (yet) added links/references they are in the pipeline. Much useful information has been detailed here and is publicly available on the official websites. May we have one at a time changes, as opposed to RV all the paragraphs I add. 2.100.93.151 (talk) 15:58, 7 September 2013 (UTC) I would add it is a web tool. It's impossible to write a section on how it is used, the logic behind it and its charges without playing round with the site. 2.100.93.151 (talk) 16:05, 7 September 2013 (UTC)

Factual updates

Full disclosure, I work for TransferWise and there's some out of date numbers here and there - all publicly available data - so I was thinking of updating some figures but didn't want to dig in without disclosing my employment first Ed Mercer (talk) 14:05, 2 November 2016 (UTC)

Deactivation of Accounts

There is no mention here and anywhere about how randomly and deliberately TransferWise can deactivate any account and keep the funds blocked for many months. No clear reasons are given to clients regarding this technique which is not often seen if not at all. There is no help at hand and no proper or structured complaint procedures. Many people have been subject and victim of these unclear actions with their money blocked. Even the largest and biggest international banking institutions which are also bide by strict regulations regarding movement of money transfers are more transparent and do not proceed In this way, and customers always have the right for their questions to be answered when they feel the need to challenge what is imposed on them without warning. TransferWise should not self acquire the right to deactivate clients' accounts and denies them access to their money. If any customer somehow 'breaches' one of their policies they might have the right to deactivate but only after explaining the reasons and refunding the money left in the account, and it is up to TransferWise whether to launch an inquest regarding the account of a client if suspicions arise.

Wikipedia is an encyclopaedia, not a complaint board or a venue to vent your grievances. Contact your respective government agency if having a problem with a service provider. — kashmīrī ^TALK 09:48, 10 May 2020 (UTC)

Sorry but people have the right to know about hidden practices before making the decision whether to use a service or not. This has nothing to do with grievance or initiating a complaint. People just need to be empowered to make informed decisions. — Preceding unsigned comment added by Aarezgui (talk • contribs) 10:10, 10 May 2020 (UTC)

Sure, but any such information must be based on reliable, published, third-party sources and not on your personal experience. — kashmīrī ^TALK 10:40, 10 May 2020 (UTC)

Please also keep in mind the three-revert rule, because you have already violated it. — kashmīrī ^TALK 10:46, 10 May 2020 (UTC)

Wrong, I did not violate 3RR. Someone, maybe you, keeps deleting my contributions. This is not only from my own experience. I suggest you do your search before defending anything, this is if you are not part of the company in a way or another. People need to know about the Pros and Cons about what they get into. TransferWise can be at first use a wonderful platform for international money transfer, but every one needs to know as well what are the risks involved in joining them. You certainly don't want someone to retain a large amount of your savings and then tell yourself if only I knew this could happen. https://www.consumeraffairs.com/finance/transferwise.html?page=3#sort=top_reviews&filter=none https://www.compareremit.com/money-transfer-companies/transferwise-reviews/ — Preceding unsigned comment added by Aarezgui (talk • contribs) 13:34, 10 May 2020 (UTC)

3 different editors have removed your edit. We're not here to RIGHTGREATWRONGS. If you want to include the content, the onus is on you to provide reliable, published sources. Those reviews are not reliable sources. Apparition^{11 Complaints}/Mistakes 13:59, 10 May 2020 (UTC)

I will make sure I will Sir, and I still will go to great lengths in order to inform people about how TransferWise can randomly deactivate their accounts and keep their money for as long as they wish and most importantly about the disrespectful attitude towards their users, treating them as criminals, by blocking their accounts without warning and without the slightest explanation. — Preceding unsigned comment added by 86.10.82.123 (talk) 13:55, 11 May 2020 (UTC)

I can assure you that many banks do the same as does PayPal and other financial institutions, since they are required by law to block suspicious transactions or a suspected misuse of their systems. You can easily Google up complaint forums with regard to pretty much any bank. But here, this is an encyclopaedia and I do not expect otehr editors to consider such common complaints as encylopaedic information (unless extremely well sourced). — kashmīrī ^TALK 23:22, 11 May 2020 (UTC)

I'm not Kashimir, but I can provide a reliable source of information to back-up his (and also my) personal experience. TransferWise practices regarding account lock-ups have become so bad that the Hungarian National Bank (financial authority) issued a warning not to use them unless you're prepared for a multiple-month locked account. See it here, unfortunately in Hungarian: https://www.mnb.hu/sajtoszoba/sajtokozlemenyek/2020-evi-sajtokozlemenyek/kockazatok-merulhetnek-fel-egyes-hataron-atnyulo-elektronikus-szamla-es-kartyaszolgaltatasoknal 84.236.107.225 (talk) 20:11, 4 August 2020 (UTC)

This seems FAR too harsh. "Questionable international reputation" is not NPOV whatsoever. Any service that bans people will accidentally ban innocents. I don't speak Hungarian, but the linked source's machine translation seems to be more of a caveat emptor warning, and a statement that Hungarian law will not be able to assist them in the event of any disputes, than actually disavowing of the service. PapaMichael (talk) 01:32, 1 September 2020 (UTC)

Yes, the Hungarian page appears to me (sorry, using googletrans too) just to be a regular warning to be sensible. It certainly does not establish any general problem with Tfw's reputation, and using a Hungarian example looks to me like dishonesty. OTOH, taking a random "review" website quoted above, I found this: https://www.truthinadvertising.org/consumer-affairs-com/ ... in other words, it is easy to find negative reviews of anyone who isn't paying money to the "review" website. I am moving this paragraph here, until someone can show neutral references to support it.

(Section: Issues with suspended accounts )

Notable problems with the service are related to company's issue resolution process. Unlike most traditional banks, TransferWise reserves the right to suspend any account without explanation or prior notice. In that case, it can take up to 90 days to recover access to funds. This practice has led to TranferWise having questionable international reputation. As an example, the Hungarian National Bank has issued a warning about the risks of using TransferWise.

(Sorry, I don't know how to properly blockquote with references; if anyone can mend this, please do.) Imaginatorium (talk) 03:15, 1 September 2020 (UTC)

References

Tidying up this page

Hello,

I will be undertaking a tidying up of this page over the coming days, predominantly focused on removing content that doesn’t abide by WP:PROMOTION and WP:SOAP guidelines.

Should any users, including those with WP:COI, want to recommend properly-sourced content to include, please feel free to respond to me here.

Thank you. HEwonk (talk) 11:29, 10 February 2021 (UTC)

Hello,

I have finished tidying up this article. Alongside fixing the subheadings and grammar, I have fixed the intro in line with WP:LEAD, removed content that was in violation of WP:SOAP and WP:PROMO, and deleted any material published with no citations or WP:PRIMARY sources.

There was a lot of fluff in here, including a mention of several financial results and a clearly advertising/marketing-driven desire to showcase a table with every currency/market that this company does business in. WP:NOTNP applies here, and these have been done away with.

If any users with WP:COI want to make edits or additions, feel free to let me know. I also always welcome feedback from wiki editors.

Thanks, HEwonk (talk) 22:07, 11 February 2021 (UTC)