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- This article is about the airport location. For the song by Miranda Lambert, see "Baggage Claim". For the 2013 film, see Baggage Claim (film).
In airport terminals, a baggage claim area is an area where arriving passengers claim checked-in baggage after disembarking from an airline flight. The alternative term baggage reclaim is used to mean the same thing at many airports outside the USA (e.g. Brussels Airport, Heathrow Airport, Kuala Lumpur International Airport, Schiphol Airport and so on).
A typical baggage claim area contains baggage carousels or conveyor systems that deliver checked baggage to the passenger. The baggage claim area generally contains the airline's customer service counter for claiming oversized baggage or to report missing baggage.
Some airports required that passengers display their baggage check receipt so that it can be positively matched against the bag they are trying to remove from baggage claim. This serves two purposes: first it reduces baggage theft, and secondly it helps to prevent passengers from accidentally leaving the airport with another passenger's bag that bears resemblance to their own.
For international arrivals, the baggage claim area is typically located in a restricted zone, after immigration control and before clearing customs, so that all baggage can be inspected by customs agents, but the passenger does not have to handle heavy baggage while moving through the passport booth. In the United States and Canada, and also in some airports in Asia, all arriving international passengers' baggage is claimed here and can be re-surrendered to the airline for connecting flights on the other side of customs (for connection from international to domestic flights in most countries, all passengers must claim their baggage). In most other countries passengers transferring to an onward flight do not need to collect their bags unless their airline does not offer to check their bags to their final destination. This is required in American and some Canadian airports because international terminals are not enclosed (the only exit being through customs) and often serve domestic flights. The same rule applies in the case of airports that have U.S. border preclearance facilities. This means that passengers continuing onto the U.S. from other cities must retrieve their checked baggage first, then re-check them after clearing U.S. Customs.
Depending on the airport, the domestic baggage claim area may be located next to or shared with the international claim area, or sometimes located in the public part of the airport alongside car rental desks and airport exits, and only passengers at their final destination claim their bags here. In most large airports in the United States and in some small ones as well, the domestic baggage claim is located on a different floor than the ticket counter, usually lower.
Efficiency of baggage claim units
The efficiency of baggage claim units can be measured in a number of ways including the amount of time a unit is in use for a given flight or the amount of baggage a unit can hold. A number of factors can independently affect the efficiency of a particular unit:
- Aircraft seating capacity
- Proportion of passengers with checked luggage
- Proportion of passengers who are terminating at a given destination
- Average number of luggage pieces per passenger
- Average traveling party size
- Average number of people at baggage claim
- Average rate at which luggage are unloaded from the flight (this also depends on the physical properties of checked luggage)
- Edwards, Brian (2005). The modern airport terminal: new approaches to airport architecture (2nd ed.). New York: Taylor & Francis. p. 116. ISBN 0-415-24812-4.
- Michael James Cassidy; Joseph D. Navarrete, National Research Council (U.S.). Transportation Research Board, Airport Cooperative Research Program, United States. Federal Aviation Administration (2009). Airport passenger-related processing rates guidebook. Transportation Research Board. p. 11. ISBN 0-309-11805-0.
- Landrum & Brown; National Research Council (U.S.). Transportation Research Board, Airport Cooperative Research Program, United States. Federal Aviation Administration (2010). Airport Passenger Terminal Planning and Design: Spreadsheet models and user's guide. Transportation Research Board. pp. 53–54. ISBN 0-309-11816-6.