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Avaya

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Avaya Inc.
Company typePrivate
IndustryTelecommunications
Founded2000
Headquarters
Basking Ridge, New Jersey, United States
,
USA
Key people
Kevin J. Kennedy CEO
ProductsBusiness Telecommunications Equipment
Revenue$5.279 billion USD (FY2007)
Number of employees
21,000
WebsiteUSA [1]
Korea한국 [2]
UK [3]
Israel [4]

Avaya Inc. is a privately held telecommunications company which specializes in enterprise network, telephony, and call center technology. Formerly the Business Communications unit of Lucent Technologies, it was spun off on October 1, 2000, with 34,000 employees.

Since being spun off, Avaya has sold its manufacturing and connectivity businesses and acquired several companies to support its current product set –Vista, VPNet. Quintus, Routescience, Nimcat Networks, Spectel, Ubiquity Software and Traverse Networks. Sales through channels have grown from 98% direct to 50% alternative channels.

Avaya has also expanded in Europe through the acquisition of Tenovis and in Asia through a majority interest in Tata Telecom (now Avaya Global Connect).

In 2008 it had approximately 17,500 employees, 40% of whom are located outside the US. Avaya's global headquarters are located in Basking Ridge, New Jersey, with Kevin J. Kennedy appointed as its Chief Executive Officer.

Avaya was the official Converged 10 Gigabit Ethernet network provider for the 2010 Winter Olympics[1] and was the official Converged Communications Provider for the 2006 FIFA World Cup. It also previously provided the communications networks for the 2002 FIFA World Cup and the FIFA Women's World Cup in 2003.

History

In July and August 2000 interviews reported that Avaya Communications would be created on 1 October 2000 when the unified communications and call center businesses left Lucent enterprise. Henry Schacht became the board chairman and the first CEO was Don Peterson who was promoted from the CFO of Lucent.[2] Avaya when first spun off it had a stock symbol of AV and debuted at $20 a share.[3] In 2006 Louis D'Ambrosio took over as the CEO and president of Avaya.[4] On October 26, 2007 Avaya was acquired by two private equity firms, TPG Capital and Silver Lake Partners, for $8.2 billion.[5] As a result of this transaction Avaya became a privately held company, no longer traded on any stock market. On November 9, 2007, the firms completed their buy-out and Avaya shareholders received $17.50 per share of owned common stock.

  • On Sep 14, 2009, Avaya was announced as the winner for the Nortel Enterprise Division sale. Avaya successfully bid Nortel Enterprise for $900M.
  • On Dec 21, 2009, Avaya and Nortel officially closed the sale, to create Avaya with a total of about 21,000 employees.
  • On March 8, 2010 Avaya renewed the LG-Nortel relationship to continue Avaya Data Solutions sales into Korea.[6]

Western Electric roots

Since Avaya is a company spun off from Lucent Technologies, itself a spinoff of AT&T, Avaya continues to sell and support well-known telephone models for businesses that were made popular in the heyday of the Bell System, including the 2554 wall phone, and the 2500 series desk phone, both popular Western Electric models.[7]

Avaya telephone production at the Shreveport Works, a former Western Electric pay phone plant, ceased in 2001. All of Avaya's telephones are made outside the U.S. by contract manufacturers such as Celestica.

Much of Avaya's product and customer set today can be traced back to its AT&T legacy where it formed part of AT&T Network Systems.[8]

Products

Products acquired from Nortel

The integration and protection of legacy Nortel assets is ensured for 6 years.[9][10][11][12]

Telephone systems Telephone sets and terminals LAN and MAN equipment
Application Server 5200 and Application Server 5300 (AS5300) IP Phone 1140E Baystack and ERS (Ethernet Routing Switch), managed network switches for Ethernet; ERS-8600, ERS-8300, ERS-5600, ERS-5500, ERS-4500, ERS-2500, VSP 9000
CS-1000/Meridian 1 medium-to-large-scale PBX
SCS (Software Communication System) [commercial version of sipXecs open-source project][13] Secure Network Access (switch and software)
Communication Servers, medium-to-large-scale VoIP PBX Systems; CS2100, CS1500, CS1000 IP Phone 1120E
Routers Software IVR
Secure Router 1000 Systems; SR1004, SR1002, SR1001S, SR1001 Visualization Performance & Fault Manager (VPFM) Media Processing Server
Secure Router 3120 Enterprise Switch Manager Speech Server
Secure Router 4134 File and Inventory Manager Interactive Communications Portal (soft-IVR)
Secure Router 2330 Multi-link Trunking Manager
Secure Router 8000 Systems; SR8002, SR8004, SR8008, SR8012 Multicast Manager
VPN Routers; 1750, 2700, 2750, 5000 Routing Manager
Security Manager
VLAN Manager
Unified Communications Management

Technologies

Technologies acquired from Nortel

Retired Products

  • Merlin line: Merlin Classic, Merlin Legend, Merlin Magix
  • System 85, System 75, Avaya Definity line including the hardware and software.
  • System 25 (based on the code of the Merlin system)
  • CallMaster, a voice terminal designed specifically for the growing demand of call center telephony in the late 1980s into the 1990s. The CallMaster was based on a similar design of an executive office telephone a few decades before called the Call Director.
  • Dimension, Horizon, discontinued prior to 2000 under Lucent, with the pending Y2K bug.
  • ComKey (a KSU less telephone system, later to become replacements to the Merlin and Partner systems.)
  • Partner line: Partner, Partner Plus, Partner II, Partner ACS (as of November 8, 2010)

The product specification

Call registry/reference

See also

References

  1. ^ Tim Greene. "Avaya hopes for gold in running the Olympic network". NetworkWorld. Retrieved 16 Feb 2010.
  2. ^ David Rohd (July 3, 2000). "Lucent spinoff Avaya plays to its strength". IDG Network World Inc.: 68. ISSN 0887-7661. {{cite journal}}: Cite journal requires |journal= (help)
  3. ^ Brian P. Kenstout (August 2001). "Lucent's Kids Grow up Fast". Kiplinger Washington Editors, Inc.: 116. ISSN 1528-9729. {{cite journal}}: Cite journal requires |journal= (help)
  4. ^ Avaya CEO steps down
  5. ^ Investment Firms Pick Up Avaya For $8.2 Billion
  6. ^ Avaya Renews Collaboration with LG-Nortel for Data Business in Korea
  7. ^ Avaya Expands Mobile Capabilities
  8. ^ Avaya GlobalConnect In Pact With TCCS
  9. ^ "Avaya Announces Nortel Integration Road Map: Nortel Customers Protected, Nortel Channel Embraced". the Lippis Report. Retrieved 19 Feb 2010.
  10. ^ Avaya Data Networking
  11. ^ Avaya Renews Collaboration with LG-Nortel for Data Business in Korea
  12. ^ Avaya Adoption of Nortel Data Products Increases Competition with Cisco
  13. ^ "Delivering on the Promise of UC". Nortel. Retrieved Feb 16 2010. {{cite web}}: Check date values in: |accessdate= (help)
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