Comparison of issue-tracking systems: Difference between revisions
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Revision as of 01:09, 19 January 2008
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This page contains both issue and bug tracking systems. The distinction is uncertain in some cases, so have a look at the other category as well when missing an entry.
Issue tracking systems
System | Creator | License | Implementation language |
User interface |
Back end | Source code revision control system integration[1] | Dynamic documentation integration/generation | Test planning integration | Customizable workflow | Unicode support | LDAP user authen. | Custom Fields | Email Integration(Both ways) [2] |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|
codeBeamer | Intland Software | proprietary | Java | Web, e-mail, Web services, Eclipse plug in, NetBeans plug in module | MySQL,Derby, Oracle | Subversion, CVS, Synergy CM,Visual SourceSafe (cb 4.1), [PVCS (cb 4.1)] | enterprise wiki knowledgebase (based on JSP), configurable reporting engine with charts and reports, export to MS Excel, PDF, RTF, XML | Yes | Yes | Yes | Yes | Yes | |
Mojo Helpdesk | Metadot Corp. | online / hosted only | Ruby on Rails, Ajax | Web, e-mail | RSS, API, Web service | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |
HelpSpot | UserScape | proprietary | PHP | Web, e-mail, RSS, API | SQL Server, MySQL, PostgreSQL | reporting: integrated charts and reports, export to Excel | Yes | Yes | Yes | Yes | |||
IBM Rational ClearQuest | Rational Software | proprietary | kernel: executables for several platforms; hooks: Perl and Visual Basic | Web, Windows client, e-mail | IBM DB2, Oracle, SQL Server, Access, Sybase ASA | ClearCase | reporting: integrated charts and interface to Crystal Reports | Yes | Yes | Yes | Yes | Yes | Yes |
IssueNet | Elsinore Technologies Inc. | proprietary | ASP.NET,C#,C++ | Web, Winforms, E-Mail, Outlook plugin, Visual Studio plugin, | SQL Server | Subversion, Visual SourceSafe, Perforce | Advanced reporting, configurable dashboards, Microsoft Project integration | Yes | Yes | Yes | Yes | Yes | |
IssueTrackerProduct | Peter Bengtsson | ZPL | Python | Web, e-mail | |||||||||
Issue Tracking | IssueTrak, Inc. | Hosted, Proprietary, Commercial | ASP.NET, HTML, VBScript on Windows | Web, e-mail | Microsoft SQL Server | Add unlimited # of comments to issues, statistical reports, knowledge base, search issues, file attachments, convert incoming emails to issues, configurable dashboards, report writer, scheduled reports | extensive, customizable | Yes Microsoft Active Directory | Many, Highly Customizable | Yes, Both Ways, SMTP Outgoing, Pop 3 Mappi Incoming | |||
Issue Tracking Anywhere | Dynamsoft Corporation | Hosted, Proprietary | ASP.NET, C# | Web | Microsoft SQL Server | reporting: integrated charts and reports | Yes | Yes | No | Yes | Yes | ||
IssueView | IssueView.Com | proprietary | ASP.NET, C# | Windows, Web, e-mail | SQL Server, Access | integrated reporting, Word merge, charts | extensive, customizable | No | |||||
itracker | itracker.org | LGPL | Java | Web, Eclipse plugin, Web service | HSQLDB, Firebird, SQL Server, MySQL, DB2, Oracle, PostgreSQL (anything Hibernate supports) | Yes | Yes | Yes | No | ||||
ExoHelpDesk | ExoScripts | Apache License variant, with additional restrictions | PHP on all platforms | Web, e-mail | MySQL | basic reporting | Yes | Yes | No | No | Yes | Yes | |
Liberum Help Desk | Doug Luxem | GPL | ASP | Web | SQL Server, Access | ||||||||
LibreSource | Artenum | QPL | HTML/Java on all platforms | Web | PostgreSQL | Subversion, LibreSource Synchronizer | Yes | ||||||
OTRS | otrs.org | GNU General Public License | Perl | Web | MySQL, PostgreSQL, Oracle, SQL Server | Advanced reporting, configurable dashboards | Yes | Yes | Yes | Yes | Yes | ||
Remedy Action Request System | Remedy Corporation | proprietary | thick Windows client, Web, Web service | Oracle, SQL Server, DB2, Informix, Sybase ASA | With RKM, the Remedy Knowledge Base product from BMC | No | Yes[3] | Yes | Yes | Yes | |||
Request Tracker | Best Practical Solutions LLC | GPL | Perl | Web, e-mail, command-line | MySQL, PostgreSQL, Oracle | Subversion, CVS | Yes | Yes | Yes[4] | Yes | Yes | ||
Roundup | Ka-Ping Yee, Richard Jones | MIT license (ZPL v 2.0 for the template system) | Python | Web, e-mail, command line | SQLite, MySQL, PostgreSQL | Subversion[5] | wiki can be integrated or linked[6] | Yes | Yes | Yes[7] | Yes | Yes | |
ServiceCenter | Peregrine Systems | proprietary | Web | ||||||||||
ServiceDesk Plus | Adventnet | proprietary | Web | SQL Server, MySQL | Yes but basic | Yes | Yes | Yes | Yes | ||||
ServiceDesk SD² | Solvedirect | proprietary | Web, PDA, mobile, email, SMS | PostgreSQL | Yes | Yes, multiple workflows, workflow mapping to third-party systems | Yes | Yes | Yes | ||||
Simpleticket | Spur | GPL [1] | Ruby on Rails | Web | MySQL, PostgreSQL | Subversion | |||||||
Sinergia | GLR | GPL | ASP.NET, C# | Web | SQL Server, Windows Workflow Foundation | Yes | |||||||
SmarterTicket | SmarterTools | proprietary | ASP.NET | Web, e-mail | MySQL, MSDE, SQL Server | knowledgebase, reporting | |||||||
Spiceworks Desktop | Spiceworks | proprietary, freeware | Ruby on Rails | Web, e-mail | sqlite | asset inventory, reporting | |||||||
Support Fusion | Support Fusion | proprietary | ASP.NET | Web, e-mail | SQL Server | knowledgebase, reporting, automatic FAQ generation | Yes | ||||||
SupportSuite | Kayako.com | proprietary | PHP | Web, e-mail | MySQL, PostgreSQL, Oracle | automatic FAQ generation | Yes | Yes | |||||
SysAid | Ilient | proprietary | HTML/Java | Web | Yes | Yes | Yes | Yes | Yes | ||||
Teamwork (software) | Open Lab | proprietary, some parts LGPL | Java | Web, e-mail | all relational (uses Hibernate) | ||||||||
versaSRS Issue Tracker | versaSRS | proprietary | ASP.Net | Web | MS SQL Server | knowledgebase | No | Yes | Yes | Yes | Yes | Yes | |
VisionProject | Visionera AB | proprietary | Java | Web (hosted or installed version), e-mail, web service | SQL Server, MySQL | Subversion | reporting, scheduled reports by mail, knowledgebase, support center, spam protection, charts, export to PDF, Excel, CSV, XML, MS Project | Yes | Yes | Yes | Yes | Yes | Yes |
Volo Milestone | Volo, LLC | GPL | PHP on Linux and Unix | Web | PHP, PostgreSQL | knowledgebase, reporting | No | Yes | Yes | Yes, Volo can add | Yes, Volo can customize fields | Yes, Volo can add | |
Web Help Desk | MacsDesign Studio, LLC | proprietary | Java | Web, e-mail | OpenBase, FrontBase, MySQL, SQL Server, PostgreSQL, Oracle | Auto FAQ generation, integrated charts and reports, context sensitive help | Yes | Yes | Yes | Yes | Yes | ||
WebAsyst Issue Tracker | WebAsyst, LLC | proprietary | PHP | Web, Windows client | MySQL | knowledgebase | Yes | Yes | No | Yes | Yes | ||
Webolize IssueTracker | Webolize LLC | GPL | ASP.NET | Web | time-tracking,project-management | Yes | |||||||
wIT Issue Tracker | WaterProof Software, SARL | proprietary | PHP | Web, Web services, e-mail | knowledgebase, project-management, statistics, charts and reports | Yes | Yes | Yes | Yes | Yes, one-way |
Bug tracking systems
System | Creator | License | Implementation language(s) |
User interface |
Back end | Source code revision control system integration[8] | Dynamic documentation integration/generation | Test planning integration | Customizable workflow | Unicode support | LDAP user authen. |
---|---|---|---|---|---|---|---|---|---|---|---|
AceProject | Websystems, Inc. | proprietary | Web | Access, SQL Server | |||||||
AVS woodpecker issue tracker | AVS GmbH | proprietary | PHP | Web | MySQL | integrated charts and reports | Yes | ||||
Arctic | Olate Ltd | proprietary | PHP | Web (installed on own server or hosted) | MySQL | ||||||
Bee | Cloudburst | proprietary (subscription model) | Ruby | Web | MySQL, SQLite | ||||||
BugAware | Jackal Software | proprietary | ASP | Web (ASP hosted or locally installed) | Access, SQL Server | Yes | Yes | ||||
BUGS - the Bug Genie | Ruffdogs | MPL 1.1 | PHP | Web, e-mail | MySQL | reporting: customizable, exportable | |||||
BugSentry | IT Collaborate | proprietary | |||||||||
BugTracker.NET | Corey Trager | GPL | ASP.NET/C# on Windows | Web, e-mail | SQL Server, SQL Server Express | Subversion | integrated charts and reports | No | Yes | Yes | No |
Bugzero | WEBsina Software | proprietary | Java | Web, e-mail | JDBC: MySQL, PostgreSQL, Oracle, SQL Server, DB2, Sybase ASA, Access |
CVS, Perforce | source control | Yes, per project | Yes | ||
Bugzilla | Mozilla Foundation | MPL | Perl | Web, e-mail, RSS, Web service, command-line | MySQL, PostgreSQL | CVS, Subversion, Perforce, AccuRev - (see site for up-to-date list) | reporting: integrated reports and charts, scheduled reports by mail | Testopia, VeryWeyes | No[9] | Yes | Yes |
Clarity | korzh.com | proprietary | Java | Web | filesystem | Subversion | Yes | ||||
Collaboa | Johan Sørensen | MIT License | Ruby on Rails | Web | MySQL | Subversion | |||||
CompassTMS | BBLsolutions | proprietary | [WIN32] | Windows client/server (3-tier), e-mail. Defect management, Change Management, Release Management - integrated with Test Management System. | SQL Server, Oracle | No | Yes | Yes | Yes | Yes | Yes |
CVSTrac | D. Richard Hipp | BSD variant | C | Web | SQLite | CVS, Subversion, Git | integrated wiki | ||||
Debbugs | Debian | GPL | Perl | Web, local, email | Flatfile, BDB indexes | VCS Agnostic, DAK integration | No | No | No | Yes | N/A |
DisTract | Matthew Sackman | 3-clause BSD | Haskell, Javascript | Web (Firefox only) | Monotone | Monotone | No | No | Yes | Not needed (distributed bug tracking system) | |
DITrack | Vlad Skvortsov, Oleg Sharov, Ivan Glushkov | BSD | Python | command line | Subversion | Subversion | |||||
eTraxis | Artem Rodygin | GPL | PHP | Web, e-mail | MySQL, SQL Server, Oracle | built-in reporting engine | Yes, unlimited # of workflow templates | Yes | Yes | ||
Eventum | MySQL AB | GPL | PHP | Web, e-mail, IRC | MySQL | CVS | |||||
FIT-BugTrack | Alcea Technologies, Inc. | proprietary | HTML/Java on all platforms | Web, e-mail | flat file or JDBC (SQL Server 2000, Oracle, MySQL, etc.) | Visual SourceSafe, Perforce, CVS | reporting: integrated charts and reports, export to MS Project to create Gantt charts | TestSpec module | Yes | Yes | Yes |
FogBugz | Fog Creek Software | proprietary | ASP/VBScript on Windows, PHP on Mac and Linux | Web, e-mail, RSS | Microsoft Jet, SQL Server, MySQL | Visual SourceSafe, Perforce, CVS, Subversion, SourceGear Vault | Integrated wiki | Yes | Yes | ||
Flyspray | flyspray.org | LGPL | PHP | Web, e-mail, Jabber | ADOdb | ||||||
Gemini | Countersoft | proprietary | C# | Web, e-mail | SQL Server/MSDE, ASP.NET | ||||||
GNATS | Free Software Foundation | GPL | C | Web, e-mail, Unix clients | MySQL | CVS | |||||
IssueNet | Elsinore Technologies Inc. | proprietary | ASP.NET,C#,C++ | Web, Winforms, E-Mail, Outlook plugin, Visual Studio plugin, | SQL Server | Subversion, Visual SourceSafe, Perforce | Advanced reporting, configurable dashboards, Microsoft Project integration | Yes | Yes | Yes | |
JIRA | Atlassian Software Systems | proprietary, free for noncommercial | Java | Web, e-mail, RSS | DB2, Firebird, HSQLDB, MaxDB, Mckoi, MySQL, Oracle, PostgreSQL, SQL Server, Sybase ASA | ClearCase, AccuRev, Perforce, CVS, Subversion, Visual SourceSafe (beta) | Atlassian Confluence (enterprise wiki) | Atlassian Bamboo (continuous integration & testing, via plugin) | Yes | Yes | Yes |
Mantis Bug Tracker | Victor Boctor | GPL | PHP | Web, e-mail | MySQL, MS SQL, PostgreSQL | CVS, Subversion note | automatic changelog, integrated wiki (DokuWiki) | TestLink | Yes | Yes | Yes |
Mercury Quality Center | Mercury Interactive | proprietary | Web, e-mail | SQL Server, Oracle | No | No | |||||
OnTime | Axosoft | proprietary | C#/.NET | Web (hosted or locally installed), Windows client, Visual Studio .NET 2003/2005 integration, e-mail | SQL Server | Perforce, SourceGear Vault, Visual SourceSafe, Subversion | custom reporting engine | can be integrated with freely available SDK | Yes, unlimited # of workflow templates | Yes | Yes |
pragma::tims | QuestByte Ltd. | proprietary, free for noncommercial | Java | Java-Client for all platforms, Web | MS SQL, PostgreSQL, Oracle | Yes: Subversion | Yes | Yes | |||
phpBugTracker | ? | GPL | PHP | Web, e-mail. Focus on easy setup, lightweight operation. | Oracle, PostgreSQL, MySQL | No | No | No | Yes | Yes | No |
Projistics | Nagarro | proprietary | C#/.NET/Com+ | Web (hosted or locally installed) | SQL Server | Yes, Enterprise model | Yes | No | Yes | Yes | Yes |
NetResults Tracker | NetResults Corp | proprietary | ASP, JavaMail | Web, e-mail | SQL Server, Oracle, Access | Visual SourceSafe | integrated reports & charts, knowledgebase, alerts, discussion | Yes | Yes | Yes | |
Quality Assurance Studio - Problem Tracking and Reporting (QAS.PTAR) | OBJENTIS Software Integration GmbH | proprietary | IBM Lotus Notes | Web, e-mail, groupware | IBM Lotus Domino or SQL Database (DB2, Oracle ...) | Yes | Yes | ||||
Redmine | Jean-Philippe Lang | GPL | Ruby on Rails | Web, E-mail, Atom | MySQL, PostgreSQL, SQLite | Subversion, CVS, Bazaar, Darcs, Mercurial | integrated wiki | Yes | Yes | Yes | |
Retrospectiva | Dimitrij Denissenko | MIT License | Ruby - Ruby on Rails | Web, RSS | MySQL, PostgreSQL, SQLite, DB2, SQL Server, Oracle | Subversion | flexible extension interface, wiki, announcement blog, spam protection | Yes | |||
Scarab | Tigris.org | Apache-style license | Java | Web | MySQL, PostgreSQL, Oracle[10] | Yes[11] | |||||
TeamTrack | Serena Software | proprietary | C++ | Web | Oracle, DB2, Sybase ASA, SQL Server, Access | Accurev | Yes | ||||
StarTeam | originally Starbase Corporation, currently Borland | proprietary | Java, C++, others | 6 varieties of custom client (Java IDE, command line, integrated into various Borland IDEs, custom SDK clients, Visual Studio client) | SQL Server recommended, Oracle, DB2 supported | custom | Borland provides full suite | ||||
TestDirector | Mercury Interactive | proprietary | Internet Explorer | No | included | ||||||
TestTrack Pro | Seapine Software | proprietary | C++ | Web; Windows, Mac OS X, and Linux clients | Native Cross Platform Database, MySQL, SQL Server, Oracle | Surround SCM, Visual SourceSafe, ClearCase, PVCS, Perforce, CVS, Subversion, StarTeam, SourceOffSite Classic | integrated charts and reports, external reporting supported through ODBC interface | Yes, with TestTrack TCM | Yes | Yes | Yes |
Trac | Edgewall Software | BSD variant | Python | Web | SQLite, PostgreSQL, MySQL | Subversion (built-in), Darcs, Bazaar-NG, Mercurial, Perforce | integrated wiki | plugin | No[12] | Yes | plugin |
Track+ | Trackplus | proprietary | Java | Web, e-mail | Firebird, Hypersonic SQL, InterBase, SQL Server, MySQL, Oracle, PostgreSQL | CVS, Subversion | |||||
TrackRecord | Compuware | proprietary | Web, Windows | Yes | Yes | ||||||
TrackStudio Enterprise | TrackStudio | proprietary | Java | Web, e-mail | HSQLDB, Firebird, SQL Server, MySQL, DB2, Oracle, PostgreSQL | CVS, Subversion | integrated reporting, charts, export to PDF, Excel, CSV, XML, MS Project | Yes, multiple workflows per project | Yes | Yes | |
Unfuddle | Subventurate LLC | proprietary | Ruby on Rails | Web, e-mail | MySQL | Subversion (Web-based and over SSL) | integrated blog, source control and project management tools | ||||
VisionProject | Visionera AB | proprietary | Java | Web (hosted or installed version), e-mail, web service | SQL Server, MySQL | Subversion | reporting, scheduled reports by mail, knowledgebase, support center, spam protection, charts, export to PDF, Excel, CSV, XML, MS Project | Yes | Yes | Yes | Yes |
Volo Fixer | Volo, LLC | GPL | PHP | Web | SQLite | Yes | Yes, Volo can add | ||||
WorkRoll | WorkRoll.com | proprietary | JSP/Java | Web, e-mail | proprietary database | ||||||
yKAP | DCom Solutions | proprietary | ASP , COM+ | Web | SQL Server | Custom Analysis reports | API available for any integration | Yes | Yes |
See also
- Bug tracking system
- Help desk
- Issue tracking system
- List of personal information managers
- List of project management software
Notes
- ^ See also Scmbug.
- ^ It sends the email notifications to users as well as accepts replies and updates the system accordingly.
- ^ Restricted to administrators
- ^ requires a third-party “overlay”
- ^ When customized like described here
- ^ described here (Roundup as Wiki) rsp. here (link formatting)
- ^ LDAP login customization recipe
- ^ See also Scmbug.
- ^ Can be simulated with “flags” and custom fields, resolutions can be customized, statuses are still hard-coded as of version 3.0
- ^ "Scarab Databases". Scarab Documentation. Retrieved August 27.
{{cite web}}
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(help); Unknown parameter|accessyear=
ignored (|access-date=
suggested) (help) - ^ "Scarab Workflow". Scarab Documentation. Retrieved August 27.
{{cite web}}
: Check date values in:|accessdate=
(help); Unknown parameter|accessyear=
ignored (|access-date=
suggested) (help) - ^ Planned for 0.11, now in beta (as of January 2008)