ISO 20252

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ISO 20252:2019 is an international quality standard first published in 2006 as a replacement for the existing British Standards BS 7911:2003.[1] It was subsequently revised in 2012, and then restructured and technically revised in this third edition.

Coverage[edit]

Developed by an ISO Technical Committee in liaison with professional bodies EFAMRO, ESOMAR and WAPOR, the standard sets out requirements in a Quality Management System for organizations conducting market, opinion and social research.[2] The standard has been restructured, with a core clause (Clause 4) applicable to all service providers, regardless of methodologies provided, and six separate annexes (Annexes A to F), each covering requirements relating to one of the globally-recognized research methodologies;

Certified organizations[edit]

In the UK the Market Research Society (a member of the EFAMRO which sits on the ISO liaison committee) reports that 69 organizations (not counting subsidiaries) are certified to the standard:[3]

The Council of American Survey Research Organizations (CASRO) has passed 17 organizations through its ISO 20252 certification scheme:[4]

In Japan, Japan Management Association Quality Assurance Registration Center (JMAQA) has certified 8 organizations to the ISO 20252 standard. :[5]

References[edit]

  1. ^ "Measuring up: What does a new ISO mean for the market research industry?" by Debrah Harding & Barry Ryan, Research. May 2006
  2. ^ "ISO Technical Committee for ISO 20252". ISO. ISO. Retrieved 3 June 2015.
  3. ^ "Companies certified to ISO 20252 - July 2012" (PDF). MRS. MRS. Retrieved 3 June 2015.
  4. ^ "List of organizations certified to the ISO 20252 by CASRO". CASRO. CASRO. Retrieved 3 June 2015.
  5. ^ "List of certified organizations". JMAQA. JMAQA. Retrieved 11 Jan 2018.

External links[edit]