There is a shelter and disabled toilet at Muncaster station. The platform is where a disused railway siding once was, as can be seen by the rail heads showing in the platform surface. Currently[when?], the company have taken the decision to permanently unstaff the station, as the previous station master retired and was not replaced.
The platform is not long enough to accommodate step-free access to the disabled carriage, which is normally situated towards the Eastern end of the carriage set, on both the Eastbound and Westbound journeys. The railway has taken the decision to permanently unman the railway station, and so tickets must be purchased from the guard on the train for this railway station. Also, this is only a minor station, and therefore is only a request stop. Every intermediate station is a request stop and, during low season, trains are often known to travel straight from one end of the line to the other, without stopping.