Netcracker Technology

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Netcracker Technology
Industry Information Technology
Founded Massachusetts (1993)[1]
Headquarters Waltham, Massachusetts, United States
Key people
Andrew Feinberg (President & CFO)
Products Software
Services Consulting, Outsourcing, Managed Services, Solution Delivery, Operations and Maintenance

Netcracker Technology Corp., a wholly owned subsidiary of NEC Corporation, is a provider of business support systems (BSS), operations support systems (OSS) and software-defined networking (SDN) and network functions virtualization (NFV) solutions.

The company also offers professional services (including planning and consulting, end-to-end turnkey delivery, operations and maintenance, and support), as well as managed services.

Headquartered in Waltham, Massachusetts, Netcracker maintains development facilities in the United States, Russia, Ukraine, and India, and has operations in North America, Europe, South Africa, Latin America, the Middle East, and the Asia-Pacific region. It also operates University Educational Training Centers in 13 cities in Russia and Ukraine.


Netcracker Technology was co-founded in 1993 by Dr. Michael Feinberg, currently Netcracker’s Chief Technology Officer and Bonnie Ward, the company’s Vice President of Corporate Initiatives. In 2008, after 15 years of independent growth, the company was acquired by NEC Corporation with an estimated value of 243 million USD.[citation needed] Netcracker then became a wholly owned subsidiary of NEC.[citation needed]

In 2010, Netcracker initiated a large-scale expansion whereby NEC consolidated its Telecom Operations and Management Solutions (TOMS) software and services business under Netcracker.[2]

In 2011, Netcracker acquired Subex’s for 80 million USD provisioning and activation assets and business.[3]

In March 2012, NEC announced[4] a definitive agreement to acquire Convergys Corporation's Information Management (IM) business, recognized for its delivery of BSS transformations to communications service providers.[citation needed]

In May 2012, NEC and Netcracker jointly announced the completion of the acquisition of Convergys IM valued at $449 million US dollars.[5] On May 16, 2012, NEC Corporation and Netcracker Technology announced[5] the completion of the acquisition of Convergys Corporation’s Information Management business. Following the acquisition, the IM business and organization was integrated into Netcracker, and Netcracker became responsible for all business operations of the combined entity.[citation needed]

In February 2015, NEC and Netcracker launched [6] a joint business brand, bringing together the best of NEC’s network innovation and Netcracker’s IT leadership and telecom expertise. The joint entity optimizes the delivery of end-to-end SDN/NFV solutions to service providers around the world.[citation needed]

In July 2016, Netcracker Technology acquired CoralTree Systems, bringing in the company’s technology solutions and highly skilled resources in systems integration, business operations support and other professional services to strengthen Netcracker’s already comprehensive services practice. CoralTree’s solutions also include technology assets in video activation, BSS and OSS which complement Netcracker’s solution portfolio.[7]

Products and services[edit]

Netcracker’s products focus on Business Support Systems (BSS), Operations Support Systems (OSS) and Software-Defined Networking (SDN) and Network Functions Virtualization (NFV) technologies for Communications Service Providers worldwide. Netcracker’s Solution Delivery Division has been appraised consecutively at CMMI Level 5, and Release 8.2 of its Telecom Operations and Management Solution suite has received TM Forum’s Frameworx 10 Product Conformance Mark, indicating adoption of and conformance to TM Forum’s most accepted and applicable standards.

The Netcracker 10 product suite covers 7 domains: Customer & Partner Management, Revenue Management, Operations Management, Orchestration, Big Data Analytics, Cloud Platform, and Virtual Functions, Management & Infrastructure. It includes products for Operations Support Systems, Business Support Systems, CRM, Billing Mediation, Telecommunications Billing, Telecommunications Rating, Service Fulfillment, Order Management, Home Network, Mobile Device Management, Outside Plant, IT Service Management, Configuration Management, Network Planning and Design, Network Resource Planning, and Network Management.

Netcracker also offers a full of suite of Managed Services and Professional Services. The company’s Managed Services include Hosted, Client-Hosted, and Build-Operate-Transfer delivery models. Professional Services include System Integration, Consulting, Solution Delivery, Outsourcing, and Operations and Maintenance.

Netcracker’s solutions and services suite includes orchestration capabilities, an SDN Controller, and a range of virtual network functions (VNFs), such as virtualized customer premises equipment (vCPE), virtualized evolved packet core (vEPC), and other value-added VNFs and management offerings.

See also[edit]


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