European Union roaming regulations
|European Union regulation|
|Title||Regulation (EU) 2016/2286 of 15 December 2016 laying down detailed rules on the application of fair use policy and on the methodology for assessing the sustainability of the abolition of retail roaming surcharges and on the application to be submitted by a roaming provider for the purposes of that assessment|
|Made by||European Parliament & Council|
|Amends||Regulation (EEC) No 717/2007
Regulation (EEC) No 531/2012
Regulation (EEC) No 2015/2120
The Roaming Regulation 2012 (EU) No 531/2012 (sometimes called the Eurotariff) regulate the imposition of roaming charges within the European Economic Area (EEA), which consists of the member states of the European Union, Iceland, Liechtenstein and Norway. They regulate both the charges mobile network operator can impose on its subscribers for using telephone and data services outside of the network's member state, and the wholesale rates networks can charge each other to allow their subscribers access to each other's networks.
Since 2007, the roaming regulations have steadily lowered the maximum roaming charges allowable. In December 2016, the representatives of the Member States voted to abolish all roaming charges by June 2017. Regulation (EU) 2017/920 eventually led to the abolition of all roaming charges for temporary roaming within the EEA as of 15 June 2017.
- 1 History
- 2 Non-roaming charges for international calls/texts
- 3 Territorial extent
- 4 Prices
- 5 See also
- 6 References
- 7 External links
The European Commission has often raised the issue of high roaming charges within the European Union. In October 2005, the European Commission launched a consumer website on roaming tariffs in order to highlight the issue, which included €12 for a 4-minute call.
In 2006, when high roaming charge rates persisted the Commission proposed to intervene in the market by setting maximum rates at which mobile network operators could charge their subscribers. The proposed regulation was approved by the European Parliament and by the Council of Ministers, and came into law in June 2007. It required capping of retail and wholesale voice roaming charges from 30 August 2007, unless a special roaming tariff applied. The maximum prices was set to decrease further in 2008 and 2009. The regulation also required that customers travelling to another member state would receive a text message of the charges that apply for roaming services. Originally the capping measures were introduced on a temporary basis and were due to expire on 30 June 2010.
The law was amended in 2009 based on a review carried out under the 2007 regulation. The expiry date of the 2007 regulation was extended to 30 June 2012 and was extended to text messages and data roaming. It also provided for further annual reductions in the price capping until the expiry of the regulation and for compulsory per-second billing after 30 seconds for calls made, and per-second billing throughout for calls received.
Having still found that market conditions did not justify lifting the capping of roaming within the EEA, the EU replaced the law in 2012. Under the 2012 regulation retail roaming capping charges are due to expire in 2017 and wholesale capping charges are due to expire in 2022.
Roam like at home (RLAH)
In 2013 the Commission proposed to establish a single market for electronic communications within the Union and to abolish roaming charges. The proposal was approved by the European Parliament on 3 April 2014, by a margin of 534 votes to 25. As drafted it would have ended roaming charges from 15 December 2015. The Council of the European Union has to approve legislation before it can take effect, and ended up rejecting the specifics of the proposed legislation.
Regulation (EU) 2015/2120 which was adopted on 25 November 2015 provides for the phased reduction of roaming charges within the European Union. As a transitional measure, from May 2016 the current price capping for roaming within the EEA will be replaced by a maximum surcharge for roaming services which may be charged in addition to domestic charges. This however will not increase the cost of roaming for customers whose domestic rates plus the surcharge are higher than the price caps. It will reduce the charges for consumers with lower domestic prices or who pay for monthly allowances for using a particular service.
The Regulation also required the Commission to submit a report to the European Parliament by June 2016 along with proposed legislative for regulation of the wholesale roaming market within the EU with a view to eliminating the transitional roaming surcharges by June 2017. Following the proposal made by the Commission, the European Parliament and Member States reached an agreement on 31 January 2017 to set the subsequent wholesale roaming caps:
- €0.032 per min of voice call, as of 15 June 2017
- €0.01 per SMS, as of 15 June 2017
- A step by step reduction over 5 years for data caps decreasing from €7.7/GB (on 15 June 2017) to €6/GB (01/01/2018), €4.5/GB (01/01/2019), €3.5/GB (01/01/2020), €3/GB (01/01/2021) and €2.5/GB (01/01/2022)
On 8 February 2017 member states' ambassadors endorsed the deal on wholesale caps that put an end to retail mobile roaming charges in the EU on 15 June 2017.
Fair use policy
To prevent misuse (i.e. cheaper tariffs available in the eastern members to be used constantly in the western members where tariffs are higher) a fair-use policy was mandated which would allow EEA citizens to use their phones while roaming without extra charges for business and leisure, but would still limit the use to prevent misuse and extra costs to mobile operators.
5 September 2016 proposal (retracted)
The initial proposal for a fair use policy was published on 5 September 2016. It would have limited the amount of free roaming to 90 days in a calendar year and a maximum of 30 consecutive days, after which regulated roaming charges (now in force) would apply. Registering in your home network on a given day would not count that day towards the limit. The proposal also stated that "the customer should nevertheless be able to consume volumes of such services equivalent to at least the average volume consumed domestically by the customers of the tariff plan in question", preventing operators from setting low call/data limits.
However, the proposal was hastily withdrawn just a couple of days after being published. Only a note on the Commission's web site remained: "An initial draft was published on 5.9.2016. The Commission services have, on the instruction of President Juncker, withdrawn the draft and are working on a new version").
The proposal was also slammed by the telco lobbyists (GSMA & ETNO) claiming it would have been "..too complex to implement and unclear for consumers." They were inclined to set the cap lower, believing a "30 consecutive days granted to each consumer within the proposal would have already covered 100% of the needs of the vast majority of European citizens." Also, legal concerns were cited stating that "In Denmark, for example, the maximum length of a contract is six months, so customers would have been able to ‘reset’ their roaming allowance twice a year."
Finally, it was suggested to come up with a new proposal that would be “easy to execute, and effectively prevent arbitrage and distortions on domestic markets” and warning by quoting the Commission that “Otherwise, network quality and investments in new capacity in some Member States could be affected.”
21 September 2016 Press release
A press release issued on 21 September (IP/16/3111) reaffirmed the end of roaming charges in the EU by 2017 stating that "there should be no limits in terms of timing or volume imposed on consumers when using their mobile devices abroad in the EU." The new mechanism, although not defined in detail, "will be based on principle of residence or stable links European consumers may have with any EU Member State." (note the "any" - meaning multiple countries). A stable link is defined as: "work commuters, expats who are frequently present in their home country or Erasmus students." The final proposal was set to be published by 15 December 2016 following feedback from BEREC, Member States and all interested parties.
As mobile operators still have to pay for wholesale charges when subscribers are roaming on other EEA networks, some operators have increased their subscription prices. In Norway, prices increased by 66% when RLAH was introduced. The same argument is being used by Danish operators. In Denmark several operators increased monthly subscription prices by 10–20 DKK.
In Sweden, the operator Comviq removed roaming capabilities on its package “Fastpris mini” 15 June 2017. The operator Hallon is doing the same to its smallest package “LITEN” starting 1 October 2017. In Denmark, operator Telmore has introduced "TELMORE Home" without roaming capabilities, even when travelling to countries outside the EEA.
Mobile operators in the EEA are also using "loopholes" in the Regulation to retain roaming charges. Operators can continue to impose surcharges if they can substantiate to the national regulators that they are unable to recover their “actual or projected costs” of providing roaming services.
Agcom, the Italian communications regulator has told Italian operators Vodafone, Telecom Italia and Lycamobile they must comply with all aspects of the roaming regulations, as they believed some features were not being universally applied. In Sweden, the Swedish Post and Telecom Authority has started investigating whether Comviq is in compliance with the roaming regulations. For prepaid cards, Comviq requires customers to top up an "EU package" costing approximately twice as much as a domestic one. O2 UK has admitted it temporarily throttled roaming speeds across Europe following the abolition of roaming charges.
Since Roam like at home was introduced, Telenor Norway have experienced a 150–200 % increase in data usage compared with the same period in 2016. The operator introduced free roaming in the EEA for most of its subscription plans in 2016, and from February 2016 to February 2017 data usage while roaming in the EEA increased by 900 percent. Telenor Sweden reports a 1500 % increase in data usage while roaming in the EEA.
Non-roaming charges for international calls/texts
The European Union roaming regulations only regulate prices while the user is roaming. Prices of calls (and text messages) when calling from your home country to another EEA country are still unregulated, and can be vastly higher than the marginal cost to the telecommunication provider. For example, it costs €0.67/minute to call from Denmark to Belgium via Oister in 2016, and the same per text message. Similarly, it costs £1.50 to call an EEA number from the UK while on the Vodafone UK network, vs. £0.05 for calling a number in the UK while roaming in France (2016).
The European commission proposed in 2013 to regulate intra-EEA international calls, but it was rejected by the European Parliament and Council.
European Union roaming regulations apply to the 31 members of the European Economic Area; the 28 members of the EU and their outermost regions plus three EFTA member states Iceland, Liechtenstein and Norway. The EU countries have applied the roaming regulation since 30 August 2007 while the remaining EEA countries have applied it since 1 January 2008. The three EEA EFTA countries adopt most EU legislation concerning the single market (with notable exclusions including laws regarding agriculture and fisheries).
On 7 June 2017, Boris Iarochevitch, Head of Division of the Eastern Partnership, Regional Cooperation and OSCE – European External Action Service, told Georgia’s Public Broadcaster that the EU plans to abolish roaming fees for the six members of the Eastern Partnership; Georgia, Ukraine, Azerbaijan, Armenia, Moldova, and Belarus by 2020.
- Areas not covered
The last member state of EFTA, Switzerland, is not party to the EEA agreement, and is instead linked to the EU by a series of bilateral agreements. Despite close relations with the EU in several fields, the regulations do not apply to Switzerland, and charges are usually considerably higher for EEA residents roaming in Switzerland, and for Swiss residents in the EEA, especially on internet data. Switzerland will not be part of the 2017 free rate agreements. Rates vary, sometimes EU rate at €0.05 and sometimes up to €10/MB. Some companies do offer EU rate roaming to Switzerland as well. Monaco, Andorra and San Marino have cooperation with the EU, like usage of the euro, but not free roaming.
The regulations also do not apply to areas which are connected to member states but are outside the EU. Two examples with high rates for visitors are Jersey and Greenland. Despite this, a few UK networks charge for roaming in Switzerland, the Channel Islands and Isle of Man at the same rates as roaming in the EEA.
On 29 March 2017, the Prime Minister of the United Kingdom, Theresa May's administration invoked Article 50 of the Treaty on the European Union in a letter to the President of the European Council, Donald Tusk, after a majority of British citizens voted to leave the European Union in 2016. The United Kingdom is set to leave the EU by March 2019, and it will be up to a future UK government to decide whether to have the EU price restrictions on roaming or not after the UK leaves the EU. As the regulations are contained within a European regulation and not a directive, they have not been incorporated into UK law.
All roaming charges for temporary roaming were abolished on 15 June 2017 (fair-use rules apply). The tariffs covering the period from 30 April 2016 are maximum surcharges to the price paid in the home network.
|In force from||30 Aug 2007[a]||30 Aug 2008||1 Jul 2009||1 Jul 2010||1 Jul 2011||1 Jul 2012||1 Jul 2013||1 Jul 2014||30 Apr 2016||15 Jun 2017||1 Jan 2018||1 Jan 2019||1 Jan 2020||1 Jan 2021||1 Jan 2022|
|In force until||29 Aug 2008||30 Jun 2009||30 Jun 2010||30 Jun 2011||30 Jun 2012||30 Jun 2013||30 Jun 2014||29 Apr 2016||14 Jun 2017||31 Dec 2017||31 Dec 2018||31 Dec 2019||31 Dec 2020||31 Dec 2021||—|
|Service||Unit||Roaming limits in EEA countries
(all the prices are in euro without VAT)
|Retail caps (apply to subscribers)|
|Outgoing calls to any EEA number||price of 1 minute||0.49||0.46||0.43||0.39||0.35||0.29||0.24||0.19||home network local rate + 0.05||home network local rate
(+ 0.032 when not covered by RLAH)
|billing interval||Not regulated||per second starting from 31st second||home network local billing interval|
|Incoming calls from any number||price of 1 minute||0.24||0.22||0.19||0.15||0.11||0.08||0.07||0.05||0.0114||Free (home network local rate)
(+ 0.0108 when not covered by RLAH)
|billing interval||Not regulated||per second starting from 1st second||home network local billing interval|
|Incoming calls redirected to voice mail[b]||price of 1 minute||0.73||0.68||0.62||Free|
|Outgoing text message to any EEA number||price of 1 message||Not regulated||0.11||0.09||0.08||0.06||home network local rate + 0.02||home network local rate
(+ 0.01 when not covered by RLAH)
|Incoming text message from any number||price of 1 message||Not regulated||Free|
|Data transfer||price of 1 megabyte||Not regulated||0.70||0.45||0.20||home network rate + 0.05||home network rate, but no more than wholesale price cap for usage over included services and for prepaid packages|
|billing interval||Not regulated||per 1 kilobyte starting from 1st kilobyte||home network billing interval|
|monthly default cut-off limit||Not regulated||50.00|
|Right to choose an alternative roaming provider (ARP)[c]||Not regulated||Yes||Not regulated|
|Default notification text message with roaming prices and information||Not regulated||Yes|
|Free number to call for detailed roaming and information information||Not regulated||Yes|
|Free '112' access in roaming||Not regulated||Yes|
|Wholesale caps (Operator to Operator)|
|Outgoing calls to any EEA number||price of 1 minute||0.30||0.28||0.26||0.22||0.18||0.14||0.10||0.05||0.032||to be reviewed|
|billing interval||Not regulated||per second starting from 31st second|
|Inbound calls||same as termination of a non-roaming call on the visited network, see Termination rates.[d]||0.0108||to be reviewed|
|Outgoing text message to any EEA number||price of 1 message||Not regulated||0.04||0.03||0.02||0.01||to be reviewed|
|Incoming text message from any number||Not regulated||Free|
|Data transfer||price of 1 gigabyte||Not regulated||1024.00||819.20||512.00||256.00||153.60||51.20||7.70||6.00||4.50||3.50||3.00||2.50|
|billing interval||Not regulated||per 1 kilobyte starting from 1st kilobyte|
|Right to use other operators' networks in other Member States at regulated wholesale prices||Not regulated||Yes|
- For Iceland, Liechtenstein and Norway listed conditions came in force from 1 January 2008.
- When incoming calls are redirected to voice mail, operators can charge for message recording as much as a sum of their tariffs for incoming calls and outgoing calls back to home country. Beginning on 1 July 2010 operators cannot charge their roaming customers for the receipt by them of a roaming voice mail message. Listening to such messages could still be charged as an outgoing call in the future.
- Customer would have the option to sign for roaming contract, separate from national mobile services, while keeping the same phone number and SIM card.
- The visited network charges the same rate as it would charge for termination of a non-roaming call. This practice was already required by national regulators before the EU roaming regulations were implemented, so it is outside of the scope of this regulation.
Local price limits
For services paid for in currencies other than the euro, the amount in euro is converted to the other currency using the reference rates published in the Official Journal of the European Union (OJoEU). After the adoption of EU regulation 531/2012 the retail exchange rate to be used for the relevant year should be calculated by taking the average of the reference exchange rates published in the OJoEU on 1 March, 1 April and 1 May of that year, with the new exchange rate coming into force on 1 July of that year. The wholesale exchange rate however is taken from only the rate published on 1 May of that year.
From 1 July 2017 the maximum surcharges on retail prices[clarification needed] (when not covered by Roam like at home) are as follows in local currencies (data prices from 1 January 2018):
to any EEA number
|Inbound call||Outgoing text message
to any EEA number
|Data transfer (/GB)|
|Country||Currency||1 March 2017||1 April 2017||3 May 2017[b]||Average||1 March 2018||3 April 2018 [c]||1 May 2018||Average|
- In October 2008, the financial crisis of 2007–2008 brought about a collapse of the Icelandic banking sector. The value of the Icelandic króna dropped, and on 7 October 2008 the Icelandic Central Bank attempted to peg it at 131 against the euro. This peg was abandoned the next day. The króna later dropped again and to 340 against the euro before trade in the currency was suspended (by comparison, the rate at the start of 2008 was about 90 krónur to the euro). After a period of tentative, very low-volume international trading in the króna, activity had been expected to pick up again throughout November 2008, albeit still with low liquidity, as Iceland secured an International Monetary Fund loan. However, as of January 2009 the króna was still not being traded regularly, with the ECB reference rate being set only intermittently, the last time on 3 December 2008 at 290 króna per euro.
- No reference rates published in the Official Journal of the European Union (OJoEU) on the 1 May 2017.
- No reference rates published in the Official Journal of the European Union (OJoEU) on the 1 April 2018.
Method of calculating
As the VAT rates and currencies vary across the EEA, the European Commission publishes price caps in euro and excluding VAT. So the final prices for each country can be calculated by adding the corresponding VAT rate and converting to the currency of the country (if non-euro).
|For countries using the euro||For countries using currency other than euro|
|is European Commission maximum allowed tariff without VAT in euro|
|is Value Added Tax rate for specified country, given in per cent|
|is Exchange rate for specified country published by ECB|
In order to avoid double taxation, non-taxation or the distortion of competition, an EU member state may, in accordance with Article 9(3)(a) of Council Directive 77/388 ("the Sixth VAT Directive"), include within the scope of its national VAT any telecommunications services used within its territory but billed outside the EU VAT area. When opting to do so, it must also exempt from its national VAT any roaming services supplied by home networks within its territory but used outside the EU VAT area. The inclusion of telecommunications within the scope of Article 9 was requested by the United Kingdom, which subsequently enacted the change under Article 19 of the Value Added Tax (Place of Supply of Services) Order 1992. Consequently, when an EU member state makes this VAT exemption, roaming on networks in the Åland Islands, Gibraltar, Iceland, Liechtenstein, Norway, the Canary Islands, Ceuta, Melilla and French overseas departments is subject to the price caps with no VAT applied, because these countries and territories are within the EEA but outside the EU VAT area.
The charge limits for the Eurotariff and the wholesale average charge should be calculated to the maximum number of decimal places permitted by the official exchange rate. This sets the maximum that can be charged in the national currency. Providers may wish in practice to quote charges in whole numbers of currency units, especially at the retail level, although this in practice is not compulsory. In this case, the numbers should be rounded down. Rounding up of these numbers to above the level of the relevant cap is not permitted under any circumstances.
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