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Xbox 360 technical problems

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Three red lights on the Xbox 360 ring piece indicator representing "general hardware failure", commonly referred to as the "Red Ring of Death" (RROD).

The Xbox 360 video game console is subject to a number of technical problems that can render it unusable.This is because it is piece of shit that breaks down three times in a year. These problems are identified as "general hardware failures," and are indicated by a red ring of light around the power button. Since its release in 2005, many articles have appeared in the media portraying the Xbox 360's relatively high failure rates. The three "flashing red lights" have been nicknamed in these articles as the "Red Ring of Death" ("RROD") or less often as the "Red Light of Doom" ("RLOD").[1][2][3]

Several video game blogs, newspapers, and magazines Wired, Kotaku, Joystiq, The Inquirer, GamePro, G4, and several others reported on an interview by a Seattle PI Reader Blog "Digital Joystick" with a confidential source inside Microsoft by the name "xboxfounder". It reported that this source was a team leader and key architect in the creation of the Xbox and Xbox 360 and a founding member of the Xbox team and has since left the company but maintained close ties to the remaining Xbox team.[4][5]

The interviews suggest that Xbox 360 units that fail early in their life, fail due to problems in the system design, parts supply, material reliability, and manufacturing issues as well as a system not tolerant to faults. These issues were alleged to be the end results of the decisions of management in Microsoft's Xbox team and inadequate testing resources prior to the console's release. Other web-sites claim the insider's authenticity has been confirmed.[6][7]

In the early months after the console's launch, Microsoft stated that the Xbox 360's failure rate was within the consumer electronics industry average of 3% to 5%.[8][9][10][11] Nevertheless, Microsoft has not released their official statistics on the failure rate of the various versions of the console; the company's press relations policy is to focus on the prompt resolution of any technical problems.[12] In February 2008 an examination of 1040 Xbox 360s by SquareTrade found a 16.4% failure rate. 171 were returned under warranty as "disabled", 60% with general hardware failure. [13][14]

On July 5, 2007, the Vice-President of Microsoft's Interactive Entertainment Business division published an open letter recognizing the console's problems, as well as announcing a 3 year warranty extension for every Xbox 360 console that experiences the "general hardware failure" indicated by three flashing red LEDs on the console.[15]. During GDC 08, Microsoft announced that the "Failure rate has officially dropped".[16]

General hardware failure

When a Microsoft Xbox 360 console experiences a "general hardware" failure or "Core Digital" failure, three flashing red lights appear on the power switch's "Ring of Light" in the front of the console. This is commonly referred to as the "Red Ring of Death", or RROD for short.

Some have confused General Hardware Failure with a similar looking error warning where all four lights flash, in which case the AV cable is simply not inserted correctly into the console.[17]

In the USA (check your documentation for local support), if the Xbox 360 owner does indeed have three flashing red lights, it is recommended that the owner calls the local Xbox support line (1-800-4MYXBOX in the US) as quickly as possible. Upon doing so, a technician will gather the information required to send the consumer a shipping box with included instructions, packaging supplies, and sealing tape. The owner then packs his console and ships it via a courier with the prepaid waybill.[18] Within a period of 2-3 weeks, the repaired or refurbished 360 will be shipped back to the owner, sometimes in less than two weeks.[19]

The General Hardware Failure error could be caused by cold soldering. The added mass of the CSP chips (including the GPU and CPU) resists heat flow that allows proper soldering of the lead-free solders underneath the motherboard. This causes cracking and voids in the solders themselves from prolonged constant temperature changes inside the Xbox 360. Lead-free solders, however, might be the cause of this because, when properly soldered, they take on a dull appearance that professionals take as a cold solder in older methods, thus, leading to confusion. Lead-free solders also require a greater amount of heat to solder properly when compared to older lead/tin solders.[20]

Another General Hardware Failure is shown by the ring of light flashing one red light, and an error code E 74. This too renders the Xbox unusable. This problem is not covered by Microsoft's extended warranty however, despite being caused by a hardware failure.

The Nyko Intercooler has also been reported to have caused a general hardware failure in a number of consoles, as well as scorching of the power AC input.[21] Microsoft stated that the peripheral drains too much power from the console and can cause faults to occur, [22] and stated that consoles fitted with the peripheral will have their warranties null and void. Nyko has recently released an updated Intercooler that uses its own power source. Nyko claims this problem no longer occurs with new versions of this cooler. However, Microsoft still considers it an unlicensed add-on and will void the warranty of machines showing signs of its use. There is no data available to indicate whether Intercooler decreases the chance of hardware failure.[21]

Microsoft publicly claims to have resolved several hardware issues via design and manufacturing changes.[23] Microsoft executives discussed the issues with their shareholders in their July 5 2007 conference call.[24]

Xbox 360 consoles based on the "Falcon" motherboard feature a 65nm CPU which reduces heat, has greater reliability over previous models. General hardware failure rates of the "Falcon" motherboard is rumored to be around 10%.[25]

Some customers who have suffered the 3-ring error have found that overheating their system and then allowing it to cool provides a temporary fix, resulting in the Xbox functioning for as little as a few hours, or as long as a couple of weeks. This is achieved by wrapping the console in towels, (without the HDD, any game discs, A/V or ethernet - only the AC cord is left connected) and allowing it to "cook" in a warm room for 15 minutes, followed by a half-hour cool down time. It is not advised to perform this technique as it could potentially void the manufacturer warranty, however at one's own risk it is a workaround while waiting for the standard shipping repair box to arrive.[26] This is commonly known as the "Towel Trick". However cooking an Xbox 360 with the "Towel Trick" runs the risk of further damaging the system by overheating the memory, CPU, GPU, and drying out electrolytic capacitors, which can't tolerate temperatures higher than 105° Celsius for a long time. Some users reported this only worked as a temp fix of just 24 hours before the problem happened again.

In June 2008, the EE Times reports [4] the problems may have started in a graphic chip. Microsoft designed the chip in-house to cut out the traditional ASIC vendor with the goal of reducing development. After the multiple product failures, Microsoft went back to an ASIC vendor and had the chip redesigned so it would dissipate less heat.

Overheating

The game console heats up during use, and given enough time, the temperature inside can reach very high levels due to insufficient cooling. Because of the way the Xbox 360 is constructed, this may result in stresses building up between the delicate ball grid array solder joints of the CPU and GPU and the motherboard, causing them to break. The problem is exacerbated by the specific type of lead-free solder used, a type which is more brittle than the older tin/lead solder that was used in the past and the GPU's location directly underneath to the DVD drive.[27] A possible design goal of the Xbox 360 hardware team to have a form factor significantly smaller than the first generation Xbox is rumored to have contributed to overheating issues.

German computer magazine c't, in an article titled "Jede dritte stirbt den Hitzetod" (every third one dies of heat), published in July 2006, blames the problems primarily on the use of the wrong type of lead free solder, a type that when exposed to elevated temperatures for a long time becomes brittle and can develop hair-line cracks that are almost irrepairable.[28] Also, according to the same article, Microsoft has created an internal account, funded with more than one billion dollars, dedicated to addressing this problem. The fund would only be fully depleted by $100 in repairs to every existing Xbox 360, or complete replacement of every third Xbox 360 ever made.[29] The article also revealed that representatives of the three largest Xbox 360 resellers in the world (EB Games, Gamestop and Best Buy) claimed that the failure rate of the Xbox 360 was between 30% and 33%, and that Micromart, the largest repair shop in Britain, stopped repairing Xbox 360s because they were unable to fully repair the defective systems. Because of the nature of the problem, Micromart could only make temporary repairs, which led to many of the "repaired" systems failing again after a few weeks. At that time Micromart was receiving 2500 defective consoles per day from Britain alone.[28]

The console's design utilizes heatsinks, vented openings, and fans to aid in dissipation of heat, but the potential still exists for excessive heat buildup inside the console if these measures become insufficient. Users are advised not to obstruct air flow to the enclosure vents or power supply. Problems associated with overheating include reduced system performance and instability that may result in crashing or hardware failure. Xbox 360s with "Falcon" motherboards, which use the smaller device geometry 65nm CPUs, are reportedly less susceptible to these failures. Microsoft is rumored to be releasing a version of the Xbox 360 that uses a 65nm GPU as well, codenamed "Jasper". The new "Jasper" motherboards are planned to be released in late 2008.

According to the October 2007 issue of The Official Xbox Magazine, there are reports that new Xbox 360 Elites and newer 360 Premiums, as well as officially refurbished units, have larger heatsinks. It has yet to be determined how far this fix has gone in alleviating the issues.

Some third party manufacturers have also introduced external cooling devices that attach to the console, and claim to help prevent the console from overheating.[30] However, reports indicate that some such devices can do exactly the opposite, including the attachment melting on the console itself, possibly damaging the internal microprocessors, and voiding the product warranty. Also, when the attachment is powered by the Xbox 360's power brick, it might overheat the power brick, causing even more problems. Third party cooling devices are available which use their own power source.[31] [32]

Scratched discs

Disc that has been scratched by the Xbox 360 console

Almost at the same time the Xbox 360 was released in November-December 2005, consumers began complaining about rounded scratches in discs played in their Xbox 360. Almost two years later, in February 2007, the website "The Llamma's Adventures" investigated the matter and concluded that some Xbox 360 drives lack a mechanism to secure the disc solidly in place.[33] Tilting or moving consoles with these drives, when operating with a disc spinning inside, can potentially cause damage to the disc, in some cases rendering the disc unusable.[34] Although this problem is not covered by the warranty,[35] Microsoft's Xbox Disc Replacement Program[36] will replace any scratched discs that are published in countries where the Xbox was originally sold, and released a list of games that qualify for replacement.[37] Halo 3 Limited Edition was replaced at no cost until February 1, 2008 according to the Xbox Disc Replacement Program's main site. Other publishers can be contacted directly for a disc exchange, but it is unclear whether they will replace discs at no cost, Microsoft currently charge $20 for each disc but this offer is for a limited range of titles [38]. Electronic Arts details a specific program for this problem which requires the disc and original receipt, also the game must be purchased within 90 days of the request for a replacement disc, and have a charge of $20 or $25.

December 2005

The Xbox 360 was released in the United States and Canada on November 22 2005 and in early December 2005 in Europe and Japan. In December 2005, reports of unintelligible noises from the Xbox 360 were appearing on Internet message boards.[39] In response to the problem, Microsoft offered in December 2005 to replace only the Perfect Dark Zero video game "even if it was not the game that was scratched."[40] The scratched disc problem reportedly affected only a small percentage of Xbox 360s,[40], however it became apparent in December 2005, through message board reports and growing media coverage,[41].

Kassa’s February 2007 investigation

The Xbox 360 scratched disc problem received little media coverage in 2006;[42] however, in February 2007, the Dutch television program Kassa investigated several complaints from Dutch customers about circular scratches made in their Xbox 360 discs.[43] Some of these customers claimed that their discs became unreadable.[43] Kassa investigation traced the problem to a design defect in which the Xbox 360 optical lens was not restrained sufficiently.[43][44] In asserting that Microsoft or at least its chain of suppliers were aware of this problem, Kassa noted that Microsoft's "TSST"[45] versions of the Samsung DVD-drive lack rubber cushions around the optical lens while identical Samsung drives sold for PCs did have these rubber cushions.[43][44] Kassa also noted that the affected Xbox 360s all seem to have been produced towards the end of 2006.[43][44]

Kassa’s April 2007 investigation

During the February 2007 investigation report, Kassa stated that either not all Xbox 360s without protective pads would spontaneously scratch discs, or that the complaints were from Xbox 360 users who had moved their Xbox during use, or who used an unstable setup.[43] Here, Kassa's February 2007 investigation left open the question of whether consumers contributed to the rounded scratch problem by moving their Xbox 360 (TSST version) during the playing of a disc.[46] This resulted in Kassa receiving an additional 1,000 complaints over the subsequent two months, with many customers denying the Xbox had moved when the scratching occurred, or that it had been placed in an unstable position.[47]

Prompted by consumer reaction to their February 2007 report, Kassa performed several tests with Xbox 360s from customers who claimed their Xbox had the problem. Kassa stabilized these Xboxs and positioned them at a location remote from contact by anyone. The results of the laboratory conditions test revealed that one of the nine tested Xbox 360s had spontaneously scratched a disc after five hours of gaming. The Xbox also were tested standing upright, and the test revealed that three of the nine tested Xbox 360s significantly scratched discs. The complete investigation, with all the relevant details of the tests, was made ready to be aired in April 14 2007. The videos (also with English subtitles) can be found here: [48] Weeks before it aired, however, Kassa solicited input from Microsoft Netherlands.

One day before the airing of the April 14 2007 show, Kassa received a response from Microsoft Netherlands stating that "as a result of regular use it is possible that scratches on discs can arise",[49][50][51] and that Microsoft Netherlands "would seek a solution for the Dutch customers with this problem".[52][53] Additionally, Microsoft released the following statement ten days after the show, on April 24 2007:

"Due to the fact that we did not participate in the experiment done by Kassa and have little insight into the methodology that was used, we cannot comment specifically on the outcome. While we are aware that discs can potentially be scratched through normal wear and tear, we have not received any widespread reports of the issue highlighted here. That said, it is important to us that all of our customers have the best gaming experiences possible, and these claims are obviously very concerning to us. We encourage any Xbox customer who believes that their discs have been scratched in the same manner as identified by Kassa, to contact us. We will examine the console and make appropriate repairs if necessary in order to restore the console to full working order, as well as provide customers with information on how to obtain replacement discs should they need them." [54]

Microsoft Netherlands now accepts these complaints from users (whilst within the warranty period), and offers to replace the Xbox 360 free of charge. Whether Microsoft Netherlands will also replace scratched discs is still unclear. After the official broadcast, (in a continuation of the show which can be viewed on-line, circa 28 minutes into the show) a customer is shown calling the Microsoft help-desk, who is told Microsoft will replace his Xbox 360 but is denied a promise to replace his scratched games. [5] Template:Nl icon There are reports from some other regions that Microsoft will replace scratched discs if published by Microsoft.[55]

The European Commission’s June 2007 investigation of disc scratches

On June 1, 2007, European Commissioner for Consumer Protection Meglena Kuneva, after talking with the makers of "Kassa" and other Dutch consumer organizations,[56] announced that the European Commission would investigate the Xbox scratching problems, and would ask Microsoft for an Xbox replacement program for the whole of Europe. She expected Microsoft’s answer within a week.[57] Informal sources now say that Microsoft’s response was to deny the problem exists, stating that "the users are to blame".[58] But Meglena Kuneva did not react to that response, and half a year later (January 2008) the EC’s (Meglena Kuneva’s) news site [6] was still silent about Microsoft’s response, or about the result of the investigation.

Lawsuit

A man who claims Microsoft Corp.'s Xbox 360 scratches game discs has sued the company, saying the consoles are "negligently designed and manufactured." In the lawsuit filed on July 9 2007 in a Florida federal court, Jorge Brouwer says Microsoft has received thousands of complaints but has not replaced all scratched discs. The lawsuit seeks class-action status.[59]

The Law Firms of THKO in Fort Lauderdale, Florida; Wasserman, Comden, and Casselman, LLP of Los Angeles, California; and Stritmatter, Kessler, Whelan, Coluccio of Seattle, Washington are investigating consumer complaints regarding the Xbox 360.

WCC, THKO and SKWC have filed lawsuits in the United States District Court Western District of Washington at Seattle on behalf of a proposed nationwide class of consumers who have suffered scratched game discs while using their Xbox 360. The lawsuit seeks class certification and reimbursement for consumers for the cost of games damaged by the console; reimbursement for consumers who have paid a $20 fee to Microsoft Corporation under a limited disc replacement program offered on ten Microsoft games; repair of consoles free of charge to prevent further disc scratching; and/or reimbursement for consumers who have paid for an aftermarket repair solution.[60]

November 2006 update: Technical issues

An update patch released on November 1 2006 was reported to "brick" consoles, rendering them useless.[61][62] The most obvious issue occurs after the installation of the patch, after which the console immediately reboots and shows an error message. Usually, error code E71 is shown during or directly after the booting animation.

In response to the November 2006 update error that "bricked" (rendered useless) his console, Mr. Kevin Ray of California has filed a class action lawsuit against Microsoft in Washington federal court in early December of 2006.[63] The lawsuit seeks $5 million in damages and the free repair of any console rendered unusable by the update. This will be the second such lawsuit filed against Microsoft, the first having been filed in December of 2005, shortly after the 360's launch.

Many believe it was the HD Resolution update that may have caused the console to become 'bricked', as the firmware needed to access the graphics card to allow the Xbox 360 to produce images at 1080p, when it was previously only capable of producing 1080i images.

Following Microsoft's announcement in December 2006 that it would extend the Xbox 360 warranty to a full year, from the previous 90 days, Kevin Ray's attorney, Darren Kaplan confirmed to the Seattle Post Intelligencer that the lawsuit had been resolved under confidential terms.[64]

Compensation

With every warranty repair, Microsoft compensates the customer for the loss of the use of the console by providing a 1 month Xbox Live Gold subscription card.[65]

Warranty period

Microsoft's extension of the warranty to three years only covers the so-called "red ring of death" general hardware failure. Out of warranty repair service is available for a price, which comes with a three month warranty. All repairs provide a 90-day warranty from the date of repair, or continuation of the original warranty (whichever is longer).[66][67][68]

References

  1. ^ "BBC - Consumer - TV and radio - Xbox 360". BBC. Retrieved 2007-05-03.
  2. ^ "Rings of Red". GamesIndustry.biz. Retrieved 2007-05-25.
  3. ^ A Tale of 11 Broken Xbox 360s
  4. ^ Arendt, Susan (2008-01-22). "Rumor: Insider Reveals Truth About 360 Failure Rates". Wired. Retrieved 2008-02-01. {{cite web}}: Check date values in: |date= (help)
  5. ^ Inside Source Reveal the Truth About Xbox 360 "Red Ring of Death" Failures
  6. ^ Proof of Xbox 360 RRoD Insider's Authenticity
  7. ^ The Original Xbox Logo Was Blue (No Surprise)
  8. ^ Microsoft responds to Watchdog // GamesIndustry.biz
  9. ^ Video Game Features, PC Game Features
  10. ^ Tech Digest: Xbox 360 failure rate as high as 30 percent?
  11. ^ What is the real failure rate of the Xbox 360? | Technology | The Guardian
  12. ^ "Peter Moore interview, part three (answers to readers' questions)". MercuryNews.com. Retrieved 2007-05-07.
  13. ^ Raby, Mark (2008-02-14). "Report: Xbox 360 failure rate above 15%". tgdaily.com. Retrieved 2008-02-14. {{cite web}}: Check date values in: |date= (help)
  14. ^ SquareTrade's Report on Xbox 360 Failure Rates
  15. ^ Xbox.com | Open Letter From Peter Moore
  16. ^ "Failure rate has officially dropped".
  17. ^ Xbox 360: Four lights flash red on the Ring of Light
  18. ^ Xbox 360: Three red lights flash on the Ring of Light
  19. ^ Brian Ashcraft (Jan 22 2007). "Xbox 360 Back In The House". {{cite web}}: Check date values in: |date= (help)
  20. ^ https://www.manncorp.com/expert_04.6x_xbox_repair_station/Xbox%20360%20Repair_071207a.pdf
  21. ^ a b Murph, Darren (2006-10-27). "Nyko Intercooler scorches Xbox 360 consoles?". Engadget. Retrieved 2007-08-04.
  22. ^ Ruben (2006-10-27). "Microsoft Doubts Nyko's Intercooler". Elektriq. Retrieved 2007-08-04.
  23. ^ Fox News: Microsoft 4Q Profit Rises 7 Percent, 20.07.2007
  24. ^ Audio recording of Microsoft's Webcast for shareholders discussing the Xbox 360
  25. ^ New Xbox 360 Failure Rates Still Around 10 Percent?
  26. ^ YouTube - The Towel Trick
  27. ^ "IHS - Lead-free Solder Licensed Worldwide as EU Rules Take Effect". Retrieved August 23. {{cite web}}: Check date values in: |accessdate= (help); Unknown parameter |accessyear= ignored (|access-date= suggested) (help)
  28. ^ a b http://www.heise.de/ct/07/16/006/ The c't issue with the article "Jede dritte stirbt den Hitzetod" (every third one dies of heat), on page 20. A Dutch version of c't with the same article on page 12-13 can be found here [1]. The article itself can be downloaded here [2] for €0.30
  29. ^ "Microsoft to Incur Xbox Cost of Up to $1.15 Billion". Bloomberg.com. Retrieved 2007-05-07.
  30. ^ 3rd party fan attachment, Gizmodo Retrieved 2007-06-22.
  31. ^ user feedback
  32. ^ bunniestudios.com Xbox360 RROD (Again) Note : Photos of melted connectors
  33. ^ "XBox 360 games scratched?". Retrieved 2007-05-25.
  34. ^ "Xbox 360 scratch". YouTube. 2006-06-19. Retrieved 2007-04-16. {{cite web}}: Check date values in: |date= (help)
  35. ^ "Scratch that: The Xbox 360 might damage discs after all". Retrieved 2007-05-25.
  36. ^ "Xbox Disc Replacement Program". Retrieved 2007-12-30.
  37. ^ "Xbox Disc Replacement Games List". Retrieved 2007-12-30.
  38. ^ http://download.microsoft.com/download/d/1/8/d181ee58-de70-4484-936b-0e9161ccd6b2/replacementdisc_orderform_4.pdf
  39. ^ Business Wire (December 12 2005) GameDR
  40. ^ a b Kriho, Ami. (December 14 2005) The Stoutonia Xbox 360 hard to come by, but worth it. (Distributed by U-WIRE).
  41. ^ Carless, Simon (2005-12-30). "http://www.gamasutra.com/php-bin/news_index.php?story=7651". Gamasutra. Retrieved 2008-04-20. {{cite web}}: Check date values in: |date= (help); External link in |title= (help)
  42. ^ But see, Godinez, Victor. (March 25 2006) Dallas Morning News Over the top: Texas Gamer with Victor Godinez - Xbox 360 troubles. Section: Guidelive; Page 2G.
  43. ^ a b c d e f Template:Nl icon Kassa. (February 25 2007) Kassa: Xbox 360 maakt krassen op schijfjes.
  44. ^ a b c Kassa (February 24 2007) English subtitled fragment from the first Kassa broadcast about the circular scratches. (republished by Google Video) (accessed April 15 2007)
  45. ^ TSST is an abbreviation for Toshiba Samsung Storage Technology Corporation.
  46. ^ van Ballegoie, Eric. (March 1 2007) Hardware.info. [Scratching Xbox 360? Research into the claims that the Xbox 360 console damages discs.]
  47. ^ Template:Nl icon NRC Handelsblad (April 12 2007) Bijna duizend klachten over Xbox 360.
  48. ^ Kassa broadcast with the test (asf) (Consumers program). Hilversum: VARA. April 14. Event occurs at 14:13. {{cite AV media}}: Check date values in: |year=, |date=, and |year= / |date= mismatch (help) The videos are also distributed with English subtitles, for those that are not Dutch users can be found here (part 1) "first part of the second broadcast about the scratches, with English subtitles". YouTube. Retrieved 2007-04-29. {{cite web}}: Text "date" ignored (help) and here (part 2) "second part of the second broadcast about the scratches, with English subtitles". YouTube. Retrieved 2007-04-29. {{cite web}}: Text "date:2007-04-24" ignored (help). Note that Kassa has produced and uploaded these video's themselves, and therefore it is not a copyright violation to reproduce these links here. They can also be found on the Kassa Website here [3] together with some press information about the case (in English). The test setup details can be found here, and the complete movie of the Kassa TV program that includes the test can be found here (in Dutch) Template:Nl icon Kassa broadcast with the three day long tests (asf) (Consumers program). Hilversum: VARA. April 14. Event occurs at 9:00. {{cite AV media}}: Check date values in: |year=, |date=, and |year= / |date= mismatch (help)
  49. ^ Template:Nl icon"Microsoft geeft krassen Xbox 360 toe". VARA (broadcaster). 2007-04-14. {{cite news}}: Check date values in: |date= (help)
  50. ^ Template:Nl icon Kassa broadcast with the reply from Microsoft Netherlands (asf) (Consumers program). Hilversum: VARA. April 14. Event occurs at 22:11. {{cite AV media}}: Check date values in: |year=, |date=, and |year= / |date= mismatch (help)
  51. ^ Template:Nl icon"Microsoft neemt verantwoordelijkheid voor Xbox-krassen".
  52. ^ "Microsoft admits Xbox 360 problems". Hardware.info. 2007-04-15. {{cite news}}: Check date values in: |date= (help)
  53. ^ http://www.n4g.com/xbox360/NewsCom-35218.aspx English language article about the case
  54. ^ Microsoft admits xbox-360 may cause scratches.
  55. ^ "Xbox Disc Replacement Plan".
  56. ^ "Meglena Kuneva talks with "kassa" about xbox scratching problems". Retrieved 2007-06-01.
  57. ^ Template:Nl icon"European Commission investigating Xbox scratching problems". Retrieved 2007-06-01.
  58. ^ "Microsoft tells Kuneva that users are to blame". Retrieved 2007-06-13.
  59. ^ "Florida man sues Microsoft for disc scratching problem".
  60. ^ http://www.wcclaw.com/CM/ClassActions/X-Box-360-Investigation.asp Website of WWC and SKWC with a form you can fill out for the class action suite
  61. ^ "Xbox 360 update "bricking" consoles". Retrieved 2007-05-25.
  62. ^ http://www.majornelson.com/archive/2006/11/01/having-an-issue-with-the-fall-update.aspx Acknowledgment of the update problem by a Microsoft employee
  63. ^ "Microsoft Sued Over Fall Update Issues". Retrieved 2007-05-25.
  64. ^ Bishop, Todd. "Microsoft resolves lawsuit over Xbox Fall Update", Todd Bishop's Microsoft Blog, The Seattle Post Intelligencer
  65. ^ "Repaired Xbox 360 Comes with Freebie". Kotaku. 2007-08-30. Retrieved 2008-04-23.
  66. ^ Microsoft extends Xbox 360 warranty - News at GameSpot
  67. ^ Microsoft to extend Xbox 360 warranty, take $1 billion hit | CNET News.com
  68. ^ ABC News: Microsoft Mishap: Xbox Repairs to Cost $1B
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