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Latigent LLC
Company typeDivision
IndustryBusiness Intelligence software and services
FoundedJune 2002
FateAcquired by Cisco Systems
HeadquartersChicago, IL (United States)
Key people
Chris Crosby(Founder, former Chief Executive Officer); Jason Kolb (Founder, former Chief Technical Officer)
ProductsBlueVue Business Intelligence Suite; Archiver; BlueVue RePortal
ParentCisco Systems

Latigent LLC was an international provider of Business Intelligence, Enterprise RSS, and Call Center Reporting and Analytics software.


Latigent, LLC of Chicago, IL, was founded in 2002, as a privately held and funded company, by Chris Crosby and Jason Kolb, two veterans of the contact center industry.[citation needed] Both founders believed that there was a more efficient way of using the information typically gathered in the contact center to better serve the customer and more profitably serve the enterprise. As a result, the Latigent BlueVue performance management product was born and introduced to the market in 2003.

In December 2005, Latigent released BlueVue II, a Business Information (BI) suite. Besides reporting functionality and complete data warehousing capabilities, BlueVue II also offered data integration capabilities for performance management.

On September 27, 2007 Cisco Systems announced a definitive agreement to acquire Latigent LLC.[1]


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