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Multimodal interaction provides the user with multiple modes of interacting with a system. A multimodal interface provides several distinct tools for input and output of data. For example, a multimodal question answering system employs multiple modalities (such as text and photo) at both question (input) and answer (output) level.
Multimodal human-computer interaction refers to the "interaction with the virtual and physical environment through natural modes of communication", i. e. the modes involving the five human senses. This implies that multimodal interaction enables a more free and natural communication, interfacing users with automated systems in both input and output. Specifically, multimodal systems can offer a flexible, efficient and usable environment allowing users to interact through input modalities, such as speech, handwriting, hand gesture and gaze, and to receive information by the system through output modalities, such as speech synthesis, smart graphics and others modalities, opportunely combined. Then a multimodal system has to recognize the inputs from the different modalities combining them according to temporal and contextual constraints in order to allow their interpretation. This process is known as multimodal fusion, and it is the object of several research works from nineties to now. The fused inputs are interpreted by the system. Naturalness and flexibility can produce more than one interpretation for each different modality (channel) and for their simultaneous use, and they consequently can produce multimodal ambiguity generally due to imprecision, noises or other similar factors. For solving ambiguities, several methods have been proposed. Finally the system returns to the user outputs through the various modal channels (disaggregated) arranged according to a consistent feedback (fission). The pervasive use of mobile devices, sensors and web technologies can offer adequate computational resources to manage the complexity implied by the multimodal interaction. "Using cloud for involving shared computational resources in managing the complexity of multimodal interaction represents an opportunity. In fact, cloud computing allows delivering shared scalable, configurable computing resources that can be dynamically and automatically provisioned and released".
Two major groups of multimodal interfaces have merged, one concerned in alternate input methods and the other in combined input/output. The first group of interfaces combined various user input modes beyond the traditional keyboard and mouse input/output, such as speech, pen, touch, manual gestures, gaze and head and body movements. The most common such interface combines a visual modality (e.g. a display, keyboard, and mouse) with a voice modality (speech recognition for input, speech synthesis and recorded audio for output). However other modalities, such as pen-based input or haptic input/output may be used. Multimodal user interfaces are a research area in human-computer interaction (HCI).
The advantage of multiple input modalities is increased usability: the weaknesses of one modality are offset by the strengths of another. On a mobile device with a small visual interface and keypad, a word may be quite difficult to type but very easy to say (e.g. Poughkeepsie). Consider how you would access and search through digital media catalogs from these same devices or set top boxes. And in one real-world example, patient information in an operating room environment is accessed verbally by members of the surgical team to maintain an antiseptic environment, and presented in near realtime aurally and visually to maximize comprehension.
Multimodal input user interfaces have implications for accessibility. A well-designed multimodal application can be used by people with a wide variety of impairments. Visually impaired users rely on the voice modality with some keypad input. Hearing-impaired users rely on the visual modality with some speech input. Other users will be "situationally impaired" (e.g. wearing gloves in a very noisy environment, driving, or needing to enter a credit card number in a public place) and will simply use the appropriate modalities as desired. On the other hand, a multimodal application that requires users to be able to operate all modalities is very poorly designed.
The most common form of input multimodality in the market makes use of the XHTML+Voice (aka X+V) Web markup language, an open specification developed by IBM, Motorola, and Opera Software. X+V is currently under consideration by the W3C and combines several W3C Recommendations including XHTML for visual markup, VoiceXML for voice markup, and XML Events, a standard for integrating XML languages. Multimodal browsers supporting X+V include IBM WebSphere Everyplace Multimodal Environment, Opera for Embedded Linux and Windows, and ACCESS Systems NetFront for Windows Mobile. To develop multimodal applications, software developers may use a software development kit, such as IBM WebSphere Multimodal Toolkit, based on the open source Eclipse framework, which includes an X+V debugger, editor, and simulator.
Multimodal input and output
The second group of multimodal systems presents users with multimedia displays and multimodal output, primarily in the form of visual and auditory cues. Interface designers have also started to make use of other modalities, such as touch and olfaction. Proposed benefits of multimodal output system include synergy and redundancy. The information that is presented via several modalities is merged and refers to various aspects of the same process. The use of several modalities for processing exactly the same information provides an increased bandwidth of information transfer . Currently, multimodal output is used mainly for improving the mapping between communication medium and content and to support attention management in data-rich environment where operators face considerable visual attention demands.
An important step in multimodal interface design is the creation of natural mappings between modalities and the information and tasks. The auditory channel differs from vision in several aspects. It is omnidirection, transient and is always reserved. Speech output, one form of auditory information, received considerable attention. Several guidelines have been developed for the use of speech. Michaelis and Wiggins (1982) suggested that speech output should be used for simple short messages that will not be referred to later. It was also recommended that speech should be generated in time and require an immediate response.
The sense of touch was first utilized as a medium for communication in the late 1950s. It is not only a promising but also a unique communication channel. In contrast to vision and hearing, the two traditional senses employed in HCI, the sense of touch is proximal: it senses objects that are in contact with the body, and it is bidirectonal in that it supports both perception and acting on the environment.
Examples of auditory feedback include auditory icons in computer operating systems indicating users' actions (e.g. deleting a file, open a folder, error), speech output for presenting navigational guidance in vehicles, and speech output for warning pilots on modern airplane cockpits. Examples of tactile signals include vibrations of the turn-signal lever to warn drivers of a car in their blind spot, the vibration of auto seat as a warning to drivers, and the stick shaker on modern aircraft alerting pilots to an impending stall.
Invisible interface spaces became available using sensor technology. Infrared, ultrasound and cameras are all now commonly used. Transparency of interfacing with content is enhanced providing an immediate and direct link via meaningful mapping is in place, thus the user has direct and immediate feedback to input and content response becomes interface affordance (Gibson 1979).
The process of integrating information from various input modalities and combining them into a complete command is referred as multimodal fusion. In literature, three main approaches to the fusion process have been proposed, according to the main architectural levels (recognition and decision) at which the fusion of the input signals can be performed: recognition-based, decision-based, and hybrid multi-level fusion.
The recognition-based fusion (also known as early fusion) consists in merging the outcomes of each modal recognizer by using integration mechanisms, such as, for example, statistical integration techniques, agent theory, hidden Markov models, artificial neural networks, etc. Examples of recognition-based fusion strategies are action frame, input vectors and slots.
The decision-based fusion (also known as late fusion) merges the semantic information that are extracted by using specific dialogue-driven fusion procedures to yield the complete interpretation. Examples of decision-based fusion strategies are typed feature structures, melting pots, semantic frames, and time-stamped lattices.
The potential applications for multimodal fusion include learning environments, consumer relations, security/surveillance, computer animation, etc. Individually, modes are easily defined, but difficulty arises in having technology consider them a combined fusion. It's difficult for the algorithms to factor in dimensionality; there exist variables outside of current computation abilities. For example, semantic meaning: two sentences could have the same lexical meaning but different emotional information.
In the hybrid multi-level fusion, the integration of input modalities is distributed among the recognition and decision levels. The hybrid multi-level fusion includes the following three methodologies: finite-state transducers, multimodal grammars and dialogue moves.
Multimodal interpretation and ambiguity
User's actions or commands produce multimodal inputs (multimodal message), which have to be interpreted by the system. The multimodal message is the medium that enables communication between users and multimodal systems. It is obtained by merging information that are conveyed via several modalities by considering the different types of cooperation between several modalities, the time relationships among the involved modalities and the relationships between chunks of information connected with these modalities.
The natural mapping between the multimodal input, which is provided by several interaction modalities (visual and auditory channel and sense of touch), and information and tasks imply to manage the typical problems of human-human communication, such as ambiguity. An ambiguity arises when more than one interpretation of input is possible. A multimodal ambiguity arises both, if an element, which is provided by one modality, has more than one interpretation (i.e. ambiguities are propagated at the multimodal level), and/or if elements, connected with each modality, are univocally interpreted, but information referred to different modalities are incoherent at the syntactic or the semantic level (i.e. a multimodal sentence having different meanings or different syntactic structure).
In "The Management of Ambiguities", the methods for solving ambiguities and for providing the correct interpretation of the user's input are organized in three main classes: prevention, a-posterior resolution and approximation resolution methods.
Prevention methods impose users to follow predefined interaction behaviour according to a set of transitions between different allowed states of the interaction process. Example of prevention methods are: procedural method, reduction of the expressive power of the language grammar, improvement of the expressive power of the language grammar.
The a-posterior resolution of ambiguities uses mediation approach. Examples of mediation techniques are: repetition, e.g. repetition by modality, granularity of repair and undo, and choice.
The approximation resolution methods do not require any user involvement in the disambiguation process. They can all require the use of some theories, such as fuzzy logic, Markov random field, Bayesian networks and hidden Markov models.
- Modality (human–computer interaction)
- W3C's Multimodal Interaction Activity – an initiative from W3C aiming to provide means (mostly XML) to support Multimodal Interaction scenarios on the Web.
- NCCR IM2: Swiss project on multimodal interaction
- Device independence
- Speech recognition
- Web accessibility
- Wired glove
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