|Founder||[Edward G. Happ and Dipak Basu]|
|Focus||Connectivity, Field Capacity Building, Emergency Response, Shared Services|
|Method||Collaborating across members, solving common technology problems, fostering strong relationships with private industry, and educating members and the wider community of humanitarian organizations worldwide.|
|US$9.25 million (2009)|
NetHope, Inc., founded in 2001, is an American consortium of 50+  global non-governmental organizations (NGOs) that specializes in improving IT connectivity among humanitarian organizations in developing countries and areas affected by disaster. The organization has partnerships with Microsoft, Cisco Systems, Intel, and Accenture. Its humanitarian development, emergency response, and conservation programs are in place in 180 countries worldwide.
In March 2001, Edward G. Happ, then CIO of Save the Children, authored a paper entitled "Wiring the Global Village" that discussed two hypotheses:
- International nonprofits could solve the connection problem better, faster, and cheaper if done together rather than reinventing the wheel as individual organizations; and
- Nonprofits would be in a better position to partner with corporate sponsors as a group rather than as individuals.
Places of operation
NetHope members operate in over 180 countries around the world. NetHope also operates four regional chapters in the following areas: East Africa, West Africa, Sri Lanka and India. NetHope Headquarters are located in McLean, Virginia.
Working with Cisco Systems and British satellite firm Inmarsat, NetHope developed the NetReliefKit, which is a solar powered wireless router that can connect users to the Internet via a satellite uplink. They were distributed for use with nonprofit organizations such as Save the Children, Catholic Relief Services, Oxfam, and Mercy Corps. The kits are meant to be used for relief agencies to coordinate their response efforts. The device was deployed to provide Internet connectivity after the 2004 Indian Ocean earthquake.
2015 Syrian Refugee Crisis, Europe
During the summer of 2015 and into 2016, NetHope installed wireless networks and mobile phone recharging systems along the European refugee migration route at more than 76 locations, including refugee camps and community centers. Most of these sites were in Greece, with several others deployed in the Balkans and Central Europe. In addition to providing network connectivity for refugee and aid workers' smartphones and other devices, NetHope partnered with Cisco's Tactical Operations and Microsoft to deploy cybersecurity protection to mitigate the risk that organized crime or combatants related to the Syrian Civil War might attempt to compromise sensitive information on user devices. Since the fall of 2015, the network has supported more than 600,000 devices, making it the largest purpose-built humanitarian network to date.
2013 Typhoon Haiyan, Philippines
On 8 November 2013, Typhoon Haiyan (known in the Philippines as Typhoon Yolanda), the largest typhoon in recorded history cut across the Visayas area of the Philippines. Over 14.1 million Filipinos were affected by the disaster and over 1.1 million houses were damaged either by strong winds or the storm surge that followed.
During the immediate disaster response, NetHope worked as part of the Emergency Telecommunications Cluster (ETC) to coordinate and establish connectivity in the worst affected areas. Members of the ETC worked together to provide connectivity to international and local response organizations in each location regardless of which ETC member provided the equipment and bandwidth.
NetHope, along with its partner British Telecom, established VSAT data services and VOIP voice services in Borongan, Roxas, and Estancia. Furthermore, NetHope acquired six Ku-Band VSAT terminals and received donated satellite bandwidth from AsiaSat, Speedcast, and SES. These were used to provide connectivity in Bogo City, Concepcion, Bantayan Island, Maya, Carigara, and additional connectivity in Estancia. The donated bandwidth and services were scheduled to an end at the end of February 2014 when broadband or mobile data connectivity was scheduled be reinstated in most of these areas.
The following NetHope member organizations responded to Typhoon Haiyan: AmeriCares, Canadian Red Cross, CARE, Catholic Relief Services, ChildFund International, Christian Aid, Concern Worldwide, Direct Relief, Habitat for Humanity, Heifer International, International Federation of Red Cross/Red Crescent (IFRC), International Medical Corps (IMC), International Rescue Committee (IRC), Islamic Relief, Mercy Corps, Oxfam International, Plan International, Relief International, Save the Children, SOS Children’s Villages, and World Vision International.
2010 Haiti earthquake
Within days of the 7.0 earthquake that destroyed much of Haiti, NetHope responded by setting up telecommunications links among a dozen relief groups, thanks largely in part to a $1.25 million donation from Microsoft and its partnerships with Cisco and Intel. The 10 megabyte local network provided Internet connectivity and extensions to voice over Internet protocol (VoIP)-style phones so that NetHope's members could coordinate the delivery of supplies in Haiti and send need assessments to the rest of the world.
However, the temporary network came under criticism a month later from local Internet Service Providers (ISPs) who said that this temporary network was taking away their business. Inveneo, the company that NetHope tapped to build the network, defended the action by saying that in the days after the earthquake it was critical for NGOs to have reliable connectivity in order to coordinate their actions using resources such as Google Maps. Local ISP wired networks appeared to remain functional in the aftermath of the earthquake, but had lost electricity to their wireless base stations. An agreement between Inveneo and the local ISPs was to be made so ISPs would start receiving money from NGOs using their bandwidth.
2004 Asia tsunami
NetHope had already been developing the NetReliefKit with Cisco and Inmarsat, but when the tsunami in the Pacific hit, they saw it was necessary for NGOs to communicate with each other immediately, as many had lost this capability.
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- "History » About Us » 2011". nethope.org. NetHope.
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- Cohen, Todd (March 1, 2005). "Waves of Cash". Non-Profit Times. Archived from the original on 2005-03-06.
- Buckman, Rebecca (5 January 2005). "Relief, High-Tech Style". The Wall Street Journal. Archived from the original on 12 August 2014.
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- Maitland, Carleen; Bharania, Rakesh (2017-03-31). "Balancing Security and Other Requirements in Hastily Formed Networks: The Case of the Syrian Refugee Response". Rochester, NY.
- "ICT Emergency — Emergency 2013 - Typhoon Haiyan". ictemergency.wfp.org.
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- Chan, Sharon (January 15, 2010). "Microsoft donate $1.25M to Haiti earthquake relief". The Seattle Times.
- Greenhill, Robert (July 17, 2010). "The Corporate Response to Haiti". The Wall Street Journal. Archived from the original on 2012-11-10.
- "NetHope Bringing Internet Connectivity to Haiti". January 18, 2010.
- Gohring, Nancy (February 22, 2010). "NGO Networks in Haiti Cause Problems for Local ISPs". PC World.
- CIOInsight (January 28, 2005). "IT Lends a Helping Hand: An interview with NetHope's Edward Granger-Happ".
- Fundamentals of Information Systems
- Information and Communication Technology for Peace
- The Retirement Activities Guide
- Principles of Information Systems
- Nonprofit Guide to Going Green
- PC World
- The Irish Times (subscription required)
- The Irish Times (subscription required)
- Stanford Social Innovation Review (subscription required)
- Ed Granger-Happ. "Wiring the Virtual Village". Retrieved 2014-08-08.
- "NetHope Secures Technology and Innovation Grant from The Rockefeller Foundation". rockefellerfoundation.org. November 3, 2010.