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==Three flashing red lights==
==Three flashing red lights==
When a fart [[Xbox 360]] console experiences a "general hardware" failure or "core digital" failure, three flashing red lights appear (known as the "Red Ring of Death" or the "Three Red Lights of Death") around the power button, in lieu of the four green lights indicating normal operation. Warning signs may include freeze-ups, in which the screen has strange, spontaneous graphical problems in the middle of gameplay, such as checkerboard or pinstripe patterns on the screen, the sound is frozen and changed to a strange, static-like sound, and the console only responds to pressing the power button to turn it off. These events may happen once or several times until the general hardware failure occurs, or not at all. Just because an Xbox freezes once in a while does not mean that the error will follow. When the error does occur, the user attempts to turn the console on and the three red lights are seen and the console will not function.
When a Microsoft [[Xbox 360]] console experiences a "general hardware" failure or "core digital" failure, three flashing red lights appear (known as the "Red Ring of Death" or the "Three Red Lights of Death") around the power button, in lieu of the four green lights indicating normal operation. Warning signs may include freeze-ups, in which the screen has strange, spontaneous graphical problems in the middle of gameplay, such as checkerboard or pinstripe patterns on the screen, the sound is frozen and changed to a strange, static-like sound, and the console only responds to pressing the power button to turn it off. These events may happen once or several times until the general hardware failure occurs, or not at all. Just because an Xbox freezes once in a while does not mean that the error will follow. When the error does occur, the user attempts to turn the console on and the three red lights are seen and the console will not function.


Some have confused General Hardware Failure with a similar looking error warning where four red lights appear, in which case the console does not detect an AV cable is plugged in.<ref>[http://support.microsoft.com/kb/906652/en-us Xbox 360: Four lights flash red on the Ring of Light<!-- Bot generated title -->]</ref> The four lights can sometimes also be seen when power surges or very brief power outages occur while the console is running, in which the console needs to be unplugged and plugged back in again to reset the error. In newer consoles, there can be three lights flashing with a green light flashing in the center for power outages{{Fact|date=February 2009}}
Some have confused General Hardware Failure with a similar looking error warning where four red lights appear, in which case the console does not detect an AV cable is plugged in.<ref>[http://support.microsoft.com/kb/906652/en-us Xbox 360: Four lights flash red on the Ring of Light<!-- Bot generated title -->]</ref> The four lights can sometimes also be seen when power surges or very brief power outages occur while the console is running, in which the console needs to be unplugged and plugged back in again to reset the error. In newer consoles, there can be three lights flashing with a green light flashing in the center for power outages{{Fact|date=February 2009}}

Revision as of 05:21, 10 May 2009

Three red lights on the Xbox 360's ring indicator representing "general hardware failure," nicknamed the "Red Ring of Death"

eht Xbox 360 video game console is subject to a number of technical problems that can render it unusable. Many of the issues can be identified by a series of red lights flashing on the face of the console; the three flashing red lights (nicknamed the "Red Ring of Death"[1]) being the most infamous. There are other tissues that arise with the console, such as discs becoming scratched in the drive and "bricking" of consoles due to dashboard updates. Since its release on November 22, 2005, many articles have appeared in the media portraying the Xbox 360's relatively high failure rates.[2][3][4] Recently, there has been legal action taken attempting to hold Microsoft responsible for the failure rate among the Xbox 360 and provide reasonable compensation for those affected.[5]

Three flashing red lights

When a Microsoft Xbox 360 console experiences a "general hardware" failure or "core digital" failure, three flashing red lights appear (known as the "Red Ring of Death" or the "Three Red Lights of Death") around the power button, in lieu of the four green lights indicating normal operation. Warning signs may include freeze-ups, in which the screen has strange, spontaneous graphical problems in the middle of gameplay, such as checkerboard or pinstripe patterns on the screen, the sound is frozen and changed to a strange, static-like sound, and the console only responds to pressing the power button to turn it off. These events may happen once or several times until the general hardware failure occurs, or not at all. Just because an Xbox freezes once in a while does not mean that the error will follow. When the error does occur, the user attempts to turn the console on and the three red lights are seen and the console will not function.

Some have confused General Hardware Failure with a similar looking error warning where four red lights appear, in which case the console does not detect an AV cable is plugged in.[6] The four lights can sometimes also be seen when power surges or very brief power outages occur while the console is running, in which the console needs to be unplugged and plugged back in again to reset the error. In newer consoles, there can be three lights flashing with a green light flashing in the center for power outages[citation needed]

Response to rate of failure

In the lagfddgdgfd months after the console's launch, Microsoft stated that the Xbox 360's failure rate was within the consumer electronics industry's typical 3% to 5%.[7][8][9][10] Nevertheless, Microsoft has not released its official statistics on the failure rate of the various versions of the console; the company's press relations policy is to focus on the prompt resolution of any technical problems.[11]

On July 5, 2007, the Vice-President of Microsoft's Interactive Entertainment Business division published an open letter recognizing the console's problems, as well as announcing a three-year warranty extension for every Xbox 360 console that experiences the "general hardware failure" indicated by three flashing red LEDs on the console.[12]

A source that has been identified as a team leader and key architect in the creation of the Xbox and Xbox 360 and a founding member of the Xbox team[13][14] provided insight as to the high rate of failures. The interviews suggest that Xbox 360 units that fail early in their life do so because of problems in the system design, parts supply, material reliability, and manufacturing issues as well as a system not tolerant to faults. These issues were alleged to be the end results of the decisions of management in Microsoft's Xbox team and inadequate testing resources prior to the console's release. A second source cited that, at one time, there was just a 32% yield of one of the test production runs. 68 of every 100 test units were found to be defective.[15][16]

In February 2008, during the Game Developers Conference 2008, Microsoft announced that the "Failure rate has officially dropped", but without mentioning any specifics[17]. The same month an examination of 1040 Xbox 360s by electronics warranty provider SquareTrade found a 16.4% (one in six) failure rate; 171 were "disabled", of these 171 units 60% failed due to a general hardware failure (and thus fell under the 3 year extended warranty) of the remaining 40%, not covered by the extended warranty, 18% were disc read errors, 13% were video card failures, 13% were hard drive freezes, 10% were power issues and 7% were disc tray malfunctions.[18][19]. However SquareTrade also admits that its estimates are likely much lower than reality due to the time span of the sample (six to ten months), the eventual failure of many consoles that did not fail within this time span and the fact that many owners did not deal with SquareTrade and had their consoles repaired directly through Microsoft via the much publicized extended RROD warranty.

On October 17, 2008 a class action lawsuit was filed in California against Microsoft over the RROD problem.[5]

Causes

Electronics industry newspaper EE Times reported that the problems may have started in the graphics chip. Microsoft designed the chip in-house to cut out the traditional ASIC vendor with the goal of hoping to save money in ASIC design costs. After the multiple product failures, Microsoft went back to an ASIC vendor and had the chip redesigned so it would dissipate less energy into heat[20][21].

One possible cause of the General Hardware Error may be cold solder joints. The added mass of the CSP chips (including the GPU and CPU) absorb the heat flow that allows proper soldering of the lead-free solders on the motherboard, so the solder therefore never has properly melted underneath these chips, which can lead to voids (air bubbles) and weak spots in the solder known as cold solder joints. Because of prolonged constant temperature changes inside the console, the voids cause cracking. Some people claim this issue does not exist, and claim it is caused by a confusion over this issue. They have suggested that the dull appearance only suggests that the joints are cold soldered, as lead-free solders, even when properly soldered, take on a dull appearance that non-professionals might mistake for a cold solder joint (as the older lead/tin solder solder-joints became dull when not heated sufficiently). This suggestion is, however, rejected by the majority of experts. Lead-free solders also require a greater amount of heat (213 degrees celsius) to solder properly when compared to older lead/tin solders (185 degrees celsius) which compounds the problem.[22]

The Nyko Intercooler has also been reported to have led to a general hardware failure in a number of consoles, as well as scorching of the power AC input.[23] Microsoft stated that the peripheral drains too much power from the console (the Intercooler power cord is installed between the Xbox 360 power supply and the console itself) and can cause faults to occur, and stated that consoles fitted with the peripheral will have their warranties null and void. Nyko has recently released an updated Intercooler that uses its own power source. Nyko claims this problem no longer occurs with new versions of this cooler. However, Microsoft still considers it an unlicensed add-on and will void the warranty of machines showing signs of its use. There is no data available to indicate whether Intercooler decreases the chance of hardware failure.[23] But if it itself becomes defective it can hinder rather than help the overheating problems.

The game console heats up during use, and given enough time, the temperature inside can reach very high levels due to insufficient cooling. An overheated Xbox 360 is indicated by both left quadrants lighting up red. Because of the way the Xbox is constructed, this may result in stresses building up between the delicate ball grid array solder joints of the CPU and GPU and the motherboard, causing them to break. The problem is exacerbated by the specific type of lead-free solder used, a type which is more brittle than the older tin/lead solder that was used in the past and the GPU's location directly underneath the DVD drive. Microsoft needed to make room for the DVD Drive, so it shrank the heat sink.[24]

German computer magazine c't, in an article titled "Jede dritte stirbt den Hitzetod" (tr. "Every third One Dies of Heat"), published in July 2006, blames the problems primarily on the use of the wrong type of lead-free solder, a type that when exposed to elevated temperatures for extended periods of time becomes brittle and can develop hair-line cracks that are almost irreparable.[25] Also, according to the same article, Microsoft has created an internal account, funded with more than $1 billion, dedicated to addressing this problem. The fund would only be fully depleted by $100 in repairs to every existing Xbox 360, or complete replacement of every third Xbox 360 ever made.[26]

The article also revealed that representatives of the three largest Xbox 360 resellers in the world (EB Games, Gamestop and Best Buy) claimed that the failure rate of the Xbox 360 was between 30% and 33%, and that Micromart, the largest repair shop in the United Kingdom, stopped repairing Xbox 360s because it was unable to fully repair the defective systems. Because of the nature of the problem, Micromart could only make temporary repairs, which led to many of the "repaired" systems failing again after a few weeks. At that time Micromart was receiving 2,500 defective consoles per day from the U.K. alone.[25]

The console's design utilizes heatsinks, vented openings, and fans to aid in dissipation of heat, but the potential still exists for excessive heat buildup inside the console if these measures become insufficient. Users are advised not to obstruct air flow to the enclosure vents or power supply. Problems associated with overheating include reduced system performance and instability that may result in crashing or hardware failure. Xbox 360s with "Falcon" motherboards, which use the smaller device geometry 65 nm CPUs, are reportedly less susceptible to these failures [citation needed].

According to the October 2007 issue of The Official Xbox Magazine, there are reports that new Xbox 360 Elites and newer Premiums, as well as officially refurbished units, have larger heatsinks. It has yet to be determined how far this fix has gone in alleviating the issues.

Some third-party manufacturers have also introduced external cooling devices that attach to the console, and claim to help prevent the console from overheating.[27] However, reports indicate that some such devices can do exactly the opposite, including the attachment melting on the console itself, possibly damaging the internal microprocessors, and voiding the product warranty. Also, when the attachment is powered by the Xbox 360's power brick, it might overheat the power brick, causing even more problems. Third-party cooling devices are available which use their own power sources.[28][29]

Scratched discs

Disc that has been scratched by the Xbox 360 console

Almost at the same time the Xbox 360 was released in late 2005, consumers began reporting rounded scratches found on discs used in their Xbox 360 consoles. Almost two years later, in February 2007, the website "The Llamma's Adventures" investigated the matter and concluded that some Xbox 360 drives lack a mechanism to secure the disc solidly in place.[30] Tilting or moving consoles with these drives, when operating with a disc spinning inside, can potentially cause damage to the disc, in some cases rendering the disc unusable.[31] The disc can also be scratched by a disc tray not functioning in the right way so that the tray will close the disc in an odd position and scratch up one side of the disc, which also can result in the laser being obliterated.[citation needed] Although this problem is not covered by the warranty[32], Microsoft's Xbox Disc Replacement Program[33] will replace a limited range of scratched discs that are published in countries where the Xbox was originally sold, for a $20 fee[34], and released a list of games that qualify for replacement.[35] Halo 3 Limited Edition was replaced at no cost until February 1, 2008 according to the Xbox Disc Replacement Program's main site. Other publishers can be contacted directly for a disc exchange, but it is unclear whether they will replace discs at no cost. Game publisher Electronic Arts details a specific program for this problem which requires the disc and original receipt, also the game must be purchased within 90 days of the request for a replacement disc, or will request a replacement charge of $20 or $25. "EA Warranty Info". Retrieved 2009-04-07.

Disc replacement

The Xbox 360 was released in the United States and Canada on November 22 2005 and in early December 2005 in Europe and Japan. In December 2005, reports of unintelligible noises from the Xbox 360 were appearing on Internet message boards.[36] In response to the problem, Microsoft offered in December 2005 to replace only the Perfect Dark Zero video game "even if it was not the game that was scratched."[37] The scratched disc problem reportedly affected only a small percentage of Xbox 360 units,[37] however it became apparent in December 2005, through message board reports and growing media coverage.[38]

Kassa’s February 2007 investigation

The Xbox 360 scratched disc problem received little media coverage in 2006;[39] however, in February 2007, the Dutch television program Kassa investigated several complaints from Dutch customers about circular scratches made in their Xbox 360 discs.[40] Some of these customers claimed that their discs became unreadable.[40] Kassa investigation traced the problem to a design defect in which the Xbox 360 optical lens was not restrained sufficiently.[40][41] In asserting that Microsoft or at least its chain of suppliers was aware of this problem, Kassa noted that Microsoft's "TSST"[42] versions of the Samsung DVD-drive lack rubber cushions around the optical lens while identical Samsung drives sold for PCs did have these rubber cushions.[40][41] Kassa also noted that the affected Xbox 360s all seem to have been produced towards the end of 2006.[40][41]

Kassa’s April 2007 investigation

During the February 2007 investigation report, Kassa stated that either not all Xbox 360s without protective pads would spontaneously scratch discs, or that the complaints were from Xbox 360 users who had moved their Xbox during use, or who used an unstable setup.[40] Here, Kassa's February 2007 investigation left open the question of whether consumers contributed to the rounded scratch problem by moving their Xbox 360 (TSST version) during the playing of a disc.[43] This resulted in Kassa receiving an additional 1,000 complaints over the subsequent two months, with many customers denying the Xbox had moved when the scratching occurred, or that it had been placed in an unstable position.[44]

Prompted by consumer reaction to its February 2007 report, Kassa performed several tests with Xbox 360 units from customers who claimed their Xbox had the problem. Kassa stabilized these consoles and positioned them at a location remote from contact by anyone. The results of the laboratory conditions test revealed that one of the nine tested Xbox 360 units had spontaneously scratched a disc after five hours of gaming. The consoles were also tested standing upright, and the test revealed that three of the nine tested Xbox 360s significantly scratched discs. The video of the complete investigation, meticulously documenting the methodology, and all the relevant details of the tests, was made ready to be aired in April 14 2007. The videos (also with English subtitles) can be found here: [45] Weeks before it aired, however, Kassa solicited input from Microsoft Netherlands.

One day before the airing of the April 14 2007 show, Kassa received a response from Microsoft Netherlands stating that "as a result of regular use it is possible that scratches on discs can arise",[46][47][48] and that Microsoft Netherlands "would seek a solution for the Dutch customers with this problem".[49][50] Additionally, Microsoft released the following statement ten days after the show, on April 24 2007:

"Due to the fact that we did not participate in the experiment done by Kassa and have little insight into the methodology that was used, we cannot comment specifically on the outcome. While we are aware that discs can potentially be scratched through normal wear and tear, we have not received any widespread reports of the issue highlighted here. That said, it is important to us that all of our customers have the best gaming experiences possible, and these claims are obviously very concerning to us. We encourage any Xbox customer who believes that their discs have been scratched in the same manner as identified by Kassa, to contact us. We will examine the console and make appropriate repairs if necessary in order to restore the console to full working order, as well as provide customers with information on how to obtain replacement discs should they need them." [51]

Microsoft Netherlands now accepts these complaints from users (whilst within the warranty period), and offers to replace the Xbox 360 free of charge. Whether Microsoft Netherlands will also replace scratched discs is still unclear. After the official broadcast, (in a continuation of the show which can be viewed on-line, circa 28 minutes into the show) a customer is shown calling the Microsoft help-desk, who is told Microsoft will replace his Xbox 360 but is denied a promise to replace his scratched games. [4] Template:Nl icon There are reports from some other regions that Microsoft will replace scratched discs if published by Microsoft.[52]

The European Commission’s June 2007 investigation of disc scratches

On June 1, 2007, European Commissioner for Consumer Protection Meglena Kuneva, after talking with the producers of "Kassa" and other Dutch consumer organizations,[53] announced that the European Commission would investigate the Xbox scratching problems, and would ask Microsoft for an Xbox replacement program for the whole of Europe. She expected Microsoft’s answer within a week.[54] Informal sources now say that Microsoft’s response was to deny the problem exists, stating that "the users are to blame".[55] But Kuneva did not react to that response, and 18 months later (4th quarter 2008) the EC’s (Meglena Kuneva’s) news site was still silent about Microsoft’s response, or about the result of the "investigation". [56][57] [58]

Lawsuit

A man who claims Microsoft Corp.'s Xbox 360 scratches game discs has sued the company, saying the consoles are "negligently designed and manufactured." In the lawsuit filed on July 9, 2007, in a Florida federal court, Jorge Brouwer says Microsoft has received thousands of complaints but has not replaced all scratched discs. The lawsuit seeks class-action status.[59]

Three law firms in Fort Lauderdale, Florida, Los Angeles, California, and Seattle, Washington are investigating consumer complaints regarding the Xbox 360. The law firms have filed lawsuits in the United States District Court Western District of Washington at Seattle on behalf of a proposed nationwide class of consumers who have suffered scratched game discs while using their Xbox 360. The lawsuit seeks class certification and reimbursement for consumers for the cost of games damaged by the console; reimbursement for consumers who have paid a $20 fee to Microsoft Corporation under a limited disc replacement program offered on ten Microsoft games; repair of consoles free of charge to prevent further disc scratching; and/or reimbursement for consumers who have paid for an aftermarket repair solution.[60]

BBC Watchdog Investigation of Xbox 360 disc scratches (2009)

On March 23, 2009, the British Broadcasting Company's Watchdog TV show performed an investigation into how the console scratches its own discs, after Microsoft found no issues with multiple reportedly defective consoles. A sealed test, protected from any outside interference beyond accessing games found no problems with either console. However, a further test which attempted to simulate normal household vibrations produced a disc scratch on the previously problematic console.

Currently, Microsoft still maintains that it is the user's fault when discs are damaged, because it "make clear with multiple warnings not to move the console with the disc inside." It also maintain that only a minority of customers are affected by this issue. However, the company did not comment on the lab tests.

Watch the video report or read the official report here.

November 2006 update

An update patch released on November 1 2006 was reported to "brick" consoles, rendering them useless.[61] The most obvious issue occurs after the installation of the patch, after which the console immediately reboots and shows an error message. Usually, error code E71 is shown during or directly after the booting animation.

In response to the November 2006 update error that "bricked" his console, a California man has filed a class action lawsuit against Microsoft in Washington federal court in early December 2006.[62] The lawsuit seeks $5 million in damages and the free repair of any console rendered unusable by the update. This will be the second such lawsuit filed against Microsoft, the first having been filed in December 2005, shortly after the 360's launch.

Following Microsoft's announcement in December 2006 that it would extend the Xbox 360 warranty to a full year, from the previous 90 days, the California man's attorney confirmed to the Seattle Post Intelligencer that the lawsuit had been resolved under confidential terms.[63]

Video failure

In mid 2007, technology and gaming blogs began reporting about new problems with the Xbox 360 losing video output.[64][65] The problems are characterized by a blank or staticky video output with a proper functioning audio output and no flashing red lights on the console. The complete video failure is sometimes preceded by other graphical glitches such as an irregular saturation of green and/or red colors.[citation needed]

E74 error

An E74 error is when the lower-right quadrant of the ring-piece indicator flashes red and displays an error message in multiple languages: "E74 System Error. Contact Xbox Customer Support". The error is caused when there's a video problem, either because the audio/video cable is broken or when the Xbox 360 hardware scaler chip is damaged.[66] As of April 14, 2009, the E74 error is now covered by the three-year extended warranty, and customers who previously paid Microsoft for out-of-warranty service to correct the E74 error will receive a refund.[67][68]

"New Xbox Experience" update issues

On November 19 2008, Microsoft released the "New Xbox Experience" (NXE). This update provided streaming Netflix capability and avatars; however, some users have reported the update has caused their consoles to not properly read optical media.[1] Others have reported that the update has disabled audio through HDMI connections.[69] A Microsoft spokesperson stated the company is "aware that a handful of Xbox LIVE users are experiencing audio issues, and are diligently monitoring this issue and working towards a solution."[70] Microsoft released a patch on February 3, 2009 for the HDMI audio issues.[71]

References

  1. ^ a b Beaumont, C (2008-11-21). "Xbox Live update causing console problems". The Daily Telegraph. Retrieved 2008-12-08.
  2. ^ "BBC - Consumer - TV and radio - Xbox 360". BBC. Retrieved 2007-05-03.
  3. ^ "Rings of Red". GamesIndustry.biz. Retrieved 2007-05-25.
  4. ^ A Tale of 11 Broken Xbox 360s
  5. ^ a b Loftus, J (2008-10-17). "Xbox 360 RROD class action lawsuit filed in California". The Standard. Retrieved 2008-12-07.
  6. ^ Xbox 360: Four lights flash red on the Ring of Light
  7. ^ Microsoft responds to Watchdog // GamesIndustry.biz
  8. ^ Video Game Features, PC Game Features
  9. ^ Tech Digest: Xbox 360 failure rate as high as 30 percent?
  10. ^ What is the real failure rate of the Xbox 360? | Technology | The Guardian
  11. ^ "Peter Moore interview, part three (answers to readers' questions)". MercuryNews.com. Retrieved 2007-05-07.
  12. ^ Xbox.com | Open Letter From Peter Moore
  13. ^ Arendt, Susan (2008-01-22). "Rumor: Insider Reveals Truth About 360 Failure Rates". Wired. Retrieved 2008-02-01. {{cite web}}: Check date values in: |date= (help)
  14. ^ Inside Source Reveal the Truth About Xbox 360 "Red Ring of Death" Failures
  15. ^ Takahashi, Dean (2008-09-05). "Xbox 360 defects: an inside history of Microsoft's video game console woes". VentureBeat. Retrieved 2008-09-06. {{cite web}}: Check date values in: |date= (help)
  16. ^ Slashdot discusses the VentureBeat article
  17. ^ "Failure rate has officially dropped".
  18. ^ Raby, Mark (2008-02-14). "Report: Xbox 360 failure rate above 15%". tgdaily.com. Retrieved 2008-02-14. {{cite web}}: Check date values in: |date= (help)
  19. ^ SquareTrade's Report on Xbox 360 Failure Rates
  20. ^ Yoshida, Junko. "The truth about last year's Xbox 360 recall". EE Times date=2008-06-09. Retrieved 2008-06-12. {{cite web}}: Missing pipe in: |publisher= (help)
  21. ^ Slashdot discusses the truth about last year's Xbox 360 recall article
  22. ^ https://www.manncorp.com/expert_04.6x_xbox_repair_station/Xbox%20360%20Repair_071207a.pdf
  23. ^ a b Murph, Darren (2006-10-27). "Nyko Intercooler scorches Xbox 360 consoles?". Engadget. Retrieved 2007-08-04.
  24. ^ "IHS - Lead-free Solder Licensed Worldwide as EU Rules Take Effect". Retrieved August 23. {{cite web}}: Check date values in: |accessdate= (help); Unknown parameter |accessyear= ignored (|access-date= suggested) (help)
  25. ^ a b http://www.heise.de/ct/07/16/006/ The c't issue with the article "Jede dritte stirbt den Hitzetod" (every third one dies of heat), on page 20. A Dutch version of c't with the same article on page 12-13 can be found here [1]. The article itself can be downloaded here [2] for €0.30
  26. ^ "Microsoft to Incur Xbox Cost of Up to $1.15 Billion". Bloomberg.com. Retrieved 2007-05-07.
  27. ^ 3rd party fan attachment, Gizmodo Retrieved 2007-06-22.
  28. ^ user feedback
  29. ^ bunniestudios.com Xbox360 RROD (Again) Note : Photos of melted connectors
  30. ^ "XBox 360 games scratched?". Retrieved 2007-05-25.
  31. ^ "Xbox 360 scratch". YouTube. 2006-06-19. Retrieved 2007-04-16. {{cite web}}: Check date values in: |date= (help)
  32. ^ "Scratch that: The Xbox 360 might damage discs after all". Retrieved 2007-05-25.
  33. ^ "Xbox Disc Replacement Program". Retrieved 2007-12-30.
  34. ^ http://download.microsoft.com/download/d/1/8/d181ee58-de70-4484-936b-0e9161ccd6b2/replacementdisc_orderform_4.pdf
  35. ^ "Xbox Disc Replacement Games List". Retrieved 2007-12-30.
  36. ^ Business Wire (December 12 2005) GameDR
  37. ^ a b Kriho, Ami. (December 14 2005) The Stoutonia Xbox 360 hard to come by, but worth it. (Distributed by UWIRE).
  38. ^ Carless, Simon (2005-12-30). "http://www.gamasutra.com/php-bin/news_index.php?story=7651". Gamasutra. Retrieved 2008-04-20. {{cite web}}: Check date values in: |date= (help); External link in |title= (help)
  39. ^ But see, Godinez, Victor. (March 25 2006) Dallas Morning News Over the top: Texas Gamer with Victor Godinez - Xbox 360 troubles. Section: Guidelive; Page 2G.
  40. ^ a b c d e f Template:Nl icon Kassa. (February 25 2007) Kassa: Xbox 360 maakt krassen op schijfjes.
  41. ^ a b c Kassa (February 24 2007) English subtitled fragment from the first Kassa broadcast about the circular scratches. (republished by Google Video) (accessed April 15 2007)
  42. ^ TSST is an abbreviation for Toshiba Samsung Storage Technology Corporation.
  43. ^ van Ballegoie, Eric. (March 1 2007) Hardware.info. [Scratching Xbox 360? Research into the claims that the Xbox 360 console damages discs.]
  44. ^ Template:Nl icon NRC Handelsblad (April 12 2007) Bijna duizend klachten over Xbox 360.
  45. ^ Kassa broadcast with the test (asf) (Consumers program). Hilversum: VARA. April 14. Event occurs at 14:13. {{cite AV media}}: Check date values in: |date= and |year= / |date= mismatch (help) The videos are also distributed with English subtitles, for those that are not Dutch users can be found here (part 1) "first part of the second broadcast about the scratches, with English subtitles". YouTube. 2007-04-29. Retrieved 2007-04-29. and here (part 2) "second part of the second broadcast about the scratches, with English subtitles". YouTube. 2007-04-24. Retrieved 2007-04-29. {{cite web}}: Check date values in: |date= (help). Note that Kassa has produced and uploaded these videos itself, and therefore it is not a copyright violation to reproduce these links here. They can also be found on the Kassa Website here [3] together with some press information about the case (in English). The test setup details can be found online, and the complete movie of the Kassa TV program meticulously documenting the methodology used for the test can be found online (in Dutch) Template:Nl icon Kassa broadcast with the three day long tests (asf) (Consumers program). Hilversum: VARA. April 14. Event occurs at 9:00. {{cite AV media}}: Check date values in: |date= and |year= / |date= mismatch (help)
  46. ^ Template:Nl icon"Microsoft geeft krassen Xbox 360 toe". VARA (broadcaster). 2007-04-14. {{cite news}}: Check date values in: |date= (help)
  47. ^ Template:Nl icon Kassa broadcast with the reply from Microsoft Netherlands (asf) (Consumers program). Hilversum: VARA. April 14. Event occurs at 22:11. {{cite AV media}}: Check date values in: |date= and |year= / |date= mismatch (help)
  48. ^ Template:Nl icon"Microsoft neemt verantwoordelijkheid voor Xbox-krassen".
  49. ^ "Microsoft admits Xbox 360 problems". Hardware.info. 2007-04-15. {{cite news}}: Check date values in: |date= (help)
  50. ^ http://www.n4g.com/xbox360/NewsCom-35218.aspx English language article about the case
  51. ^ Microsoft admits xbox-360 may cause scratches.
  52. ^ "Xbox Disc Replacement Plan".
  53. ^ "Meglena Kuneva talks with "kassa" about xbox scratching problems". Retrieved 2007-06-01.
  54. ^ Template:Nl icon"European Commission investigating Xbox scratching problems". Retrieved 2007-06-01.
  55. ^ "Microsoft tells Kuneva that users are to blame". Retrieved 2007-06-13.
  56. ^ http://ec.europa.eu/commission_barroso/kuneva/news_en.htm original news site of Meglena Kuneva since abandoned
  57. ^ http://ec.europa.eu/commission_barroso/kuneva/press_en.htm new news site of Meglena Kuneva with blog
  58. ^ http://www.engadget.com/tag/meglena+kuneva/ engadget article about Meglena Kunevas investigation
  59. ^ "Florida man sues Microsoft for disc scratching problem".
  60. ^ http://www.wcclaw.com/CM/ClassActions/X-Box-360-Investigation.asp Website of WWC and SKWC with a form you can fill out for the class action suit
  61. ^ "Xbox 360 update "bricking" consoles". Retrieved 2007-05-25.
  62. ^ "Microsoft Sued Over Fall Update Issues". Retrieved 2007-05-25.
  63. ^ Bishop, Todd. "Microsoft resolves lawsuit over Xbox Fall Update", Todd Bishop's Microsoft Blog, The Seattle Post Intelligencer
  64. ^ Quilty Harper, Conrad. Xbox 360 owners reporting blank video output issue, Engadget (June 24, 2007). Retrieved on July 13, 2008.
  65. ^ Macarthy, Andrew. Another Xbox 360 crisis? Users complain of video failure!, GamerSquad (June 26, 2007). Retrieved on July 13, 2008.
  66. ^ http://news.teamxbox.com/xbox/18608/Error-E-74-The-New-RRoD/ Error E74: the new RROD?
  67. ^ http://support.microsoft.com/kb/969905 Description of the E74 error message warranty extension
  68. ^ http://blogs.zdnet.com/hardware/?p=4152
  69. ^ "NXE creating HDMI headaches for UK Xbox 360 owners?". Engadget.
  70. ^ "Microsoft Confirms Cases of NXE Breaking Xbox 360 Sound Output, Apologizes and Pledges Fix". Shack News.
  71. ^ "360 HDMI audio patch today". CVG.
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