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The States of Alderney has described Aurigny's Alderney service as "third world" and has repeatedly slammed the airline regarding the lack of reliability of the services. Passengers have frequently complained about a high number of delays, lack of customer service, and high fares.
The States of Alderney has described Aurigny's Alderney service as "third world" and has repeatedly slammed the airline regarding the lack of reliability of the services. Passengers have frequently complained about a high number of delays, lack of customer service, and high fares.


Many of these complaints have been about, or due to, the removal of the Britten-Norman Trislander fleet and the acquisition of four Dornier 228 aircraft. These aircraft have suffered continual technical issues, resulting in high cost to the airline and frequent delays or cancelations to flights to and from Alderney. The airline was forced to reschedule its celebratory last Trislander "joy-flights" three times due to continued technical problems with the Dornier fleet.
Many of these complaints have been about, or due to, the removal of the Britten-Norman Trislander fleet and the acquisition of four Dornier 228 aircraft. These aircraft have suffered continual technical issues, resulting in high cost to the airline and frequent delays or cancellations to flights to and from Alderney. The airline was forced to reschedule its celebratory last Trislander "joy-flights" three times due to continued technical problems with the Dornier fleet.


On 9 June 2017, Aurigny withdrew the island's [[medevac]] service outside of normal hours, meaning Alderney residents could only be transferred to hospital during working hours. Outside of normal hours transfer has to be with the [[RNLI]] The airline blamed a lack of staff, and The States of Guernsey says they are trying to work with Aurigny to address the issue.<ref>http://www.itv.com/news/channel/2017-06-09/aurigny-withdraw-medivac-service-out-of-hours/</ref>
On 9 June 2017, Aurigny withdrew the island's [[medevac]] service outside of normal hours, meaning Alderney residents could only be transferred to hospital during working hours. Outside of normal hours transfer has to be with the [[RNLI]] The airline blamed a lack of staff, and The States of Guernsey says they are trying to work with Aurigny to address the issue.<ref>http://www.itv.com/news/channel/2017-06-09/aurigny-withdraw-medivac-service-out-of-hours/</ref>

Revision as of 11:46, 31 December 2019

This article is about the airline. "Aurigny" is also the French word for the island of Alderney.

Aurigny Air Services
IATA ICAO Call sign
GR[1] AUR AYLINE
Founded
  • 24 January 1964 as Glos Air Ltd
  • 19 February 1968 as Aurigny Air Services Ltd
AOC #373
Hubs
Focus cities
Frequent-flyer programAurigny Frequent Flyer
Fleet size10
Destinations12
HeadquartersGuernsey Airport, Forest, Guernsey, Channel Islands
Key people
ProfitIncrease –£7.6 million (2019)
Employees280
Websitewww.aurigny.com

Aurigny Air Services Limited (pronounced /ˈɔːrɪni/), commonly known as Aurigny, is the flag carrier[3] airline of the Bailiwick of Guernsey with its head office next to Guernsey Airport in the Channel Islands,[4] and wholly owned by the States of Guernsey since nationalisation in 2003. It operates passenger and freight services between the Channel Islands and the United Kingdom (as well as seasonal services to Norwich and Grenoble). Its main base is Guernsey Airport, with other aircraft and crew based at Alderney Airport. Aurigny is one of the longest serving regional airlines in the world, and is the second oldest established airline in Britain after Loganair. The origin of its name lies in the cognate across Norman languages for Alderney.

History

Early years

An Aurigny Trislander at Jersey in August 1989

Aurigny Air Services was founded by Sir Derrick Bailey and started operations on 1 March 1968 after British United Airways withdrew from the Alderney to Guernsey route. It initially operated Britten-Norman Islander aircraft, developing a highly efficient network linking the Channel Islands with each other and with France and the United Kingdom.[5] During the first year of operations the airline carried 45,000 passengers between Guernsey, Jersey and Alderney.

Aurigny became the first commercial operator of the Britten-Norman Trislander in July 1971; the airline remained the world's largest operator of the type until its retirement. Use of this larger aircraft enabled the route structure to be developed to include the south coast of England and northern France.,[5] In 1977 Aurigny banned smoking on all services, the first ever airline to do so. In 1993, Aurigny won a contract to carry mail between the Channel Islands and the UK and in 1999 it began daily services between Guernsey–London Stansted Airport and Amsterdam Airport operated by Saab 340 aircraft. The latter route was later dropped due to poor demand, but marked its transition from a local carrier to a regional airline.

Regional transition

A Short 360 at Guernsey Airport in July 1995. The airline no longer operates the type

Ownership of the airline passed from Aurigny Aviation Holdings to Close Brothers Private Equity on 23 May 2000, but was wholly acquired by States of Guernsey on 15 May 2003, after British Airways announced that it was to cease flying on the London Gatwick–Guernsey route (just two months before the Island Games). It employs 280 staff in the Channel Islands, France and the United Kingdom.[6] Aurigny also operates charter services, and is a handling agent for various other airlines which fly into Guernsey, including Blue Islands.

In June 2006, a survey by market researchers islandopinion.com showed that Aurigny was the most popular airline which served Guernsey. On 21 June 2007, Aurigny got permission from its sole shareholder, the States of Guernsey, to raise a private loan to purchase two new ATR 72-500 aircraft which entered service in March 2009. Aurigny celebrated 40 years in operation in 2008. It was voted 4th-best short-haul airline in a poll published in the consumer magazine Which?. In a survey of 30,000 members the magazine examined 71 airlines and asked readers to rate each carrier for standards of check-in, cabin staff, cleanliness, food and entertainment. It has been rated the world's best short-haul airline in more recent surveys.[7]

In March 2009, the airline announced that it was to operate a Jersey – London Stansted route, whilst restarting the Guernsey and East Midlands link. Daily flights commenced from 1 May 2009. The frequency of flights from Guernsey – London Gatwick was increased from four to five daily return flights that day. In August 2009, Aurigny announced that it would be operating winter flights to Grenoble using its ATR 72-500 aircraft. The flights ran from 26 December 2009 to midway through February 2010. This was repeated for the 2010/2011 winter season, but flights were continued until March. The extension did not prove viable and the previous length of operation has been restored since the 2011/2012 season.[8] Thanks to the change, it noted that demand was stronger due to a decreased period of availability.[9]

Recent history

An Aurigny ATR 72 taxiing at Guernsey Airport in May 2009

It was revealed in July 2010 that Blue Islands was planning to buy Aurigny, and was undergoing a due diligence process with the Treasury and Resources department of the States of Guernsey. This sparked major debate throughout the islands, and a Facebook page in opposition to the proposed buy-out gained 530 members. On 14 September, Treasury and Resources announced that the sale would not go ahead.[10][11]

Blue Islands' withdrawal from Alderney on 9 May 2011 left Aurigny with a monopoly on that island for the first time in over a decade. However, it was criticised later that year for cutting the number of flights to Southampton,[12] not lowering prices[13] and reducing services to twice daily over that winter; Malcolm Hart later reaffirmed its commitment to the route and admitted that encouraging passengers to fly via Guernsey had been 'the biggest mistake in Aurigny's recent history'.[14] At the end of 2011, Aurigny rolled out the first GPS approach system in Europe (based on the European Geostationary Navigation Overlay Service, for use by its Trislanders at Alderney and Southampton airports, in co-operation with EUROCONTROL, allowing flights in lower visibility and in poorer weather.[15]

In October 2013, Mark Darby joined the company as CEO after six months as a non-executive director.[16] He would initiate an eight-week trial for the Dornier 228 as a replacement for the Trislander fleet, on lease from Aero VIP (Portugal), and later the purchase of four such aircraft (two older and two NG variants). Three aircraft arrived during the course of 2014 and 2015, with another due from manufacturer RUAG in 2017.[17][18]

After Flybe announced its withdrawal from the London Gatwick – Guernsey route by March 2014, Aurigny ordered an Embraer 195 to serve its Gatwick route in order to provide sufficient capacity as the sole operator. The aircraft was delivered on 24 June 2014, and a similar aircraft was wet leased from Flybe between March and June to provide capacity in the interim.[19] Given substantial government investment in fleet acquisition, and its monopoly position on the Gatwick route, an agreement between the airline and the States of Guernsey struck in April 2014 saw it commit to offer 65% of fares for £65.00 or less.[20] Additionally, in January 2014 Aurigny applied to the States of Guernsey to operate a Guernsey – London City service, with an aim of starting the route from May.[21] Due to delays in aircraft procurement, the route commenced on 8 September 2014, initially operated by VLM Airlines.[22]

After ten years of competition with Blue Islands on the Jersey – Guernsey inter-island route, in March 2014 Aurigny signed a codeshare agreement with that airline pertaining to Jersey – Guernsey inter-island services. The deal, which marked the secession of Aurigny flights from Jersey for the first time since 1969, saw Blue Islands take over all flying on the route and Aurigny oversee ground-handling of Blue Islands flights in Guernsey. Each airline sold 50% of available seats, and the contract was initially signed for two years. In January 2016, Aurigny and Blue Islands announced the contract for the codeshare would not be renewed, after Blue Islands became a franchise partner with Flybe and restrictions on the latter's inter-island operation were lifted by the States of Guernsey the previous year.[23]

ATR 42-500 of Aurigny Air Services takes off from Bristol Airport, England (2016).

In April 2015, Aurigny acquired an ATR 42-500 on dry lease from Nordic Aviation Capital for use on London City – Guernsey services, and as a back-up aircraft.[24] In December of that year, Aurigny announced a new year-round route from Guernsey to Leeds Bradford (commencing 27 May 2016), and a summer seasonal service to Norwich (commencing 14 May 2016), using its ATR 42 and ATR 72 aircraft.[25][26] In February 2016, Aurigny announced that it would operate a summer seasonal service from Guernsey to Barcelona, to be operated by its Embraer 195 over four weekends from 23 July to 13 August 2016.[27] Additionally, it applied to operate a summer seasonal service between Guernsey and London Luton from March 2017. In 2018 Aurigny wanted to purchase the £60m fog busting ATR 72-600's. The planes will be fitted with a camera at the front of the planes to help the pilot land in fog. The States Of Guernsey funded for Aurigny to buy the three new ATR 72-600's. It is thought that the first on will come in August, the second one in October and the third one in November. These will replace two of the 3 ATR 72 500's G-COBO & G-VZON.

In November 2015, the States of Guernsey agreed to recapitalise Aurigny's holding company, Cabernet Ltd, by paying off £25m of existing and expected debt.[28] The airline signed a Memorandum of Understanding with the States of Guernsey and the States of Alderney, putting in place a system of communication between the three parties as well as a basic service level agreement, in February 2016.[29]

Corporate affairs

Ownership and structure

Cabernet Ltd is the 100% holding company for the Aurigny Group, which consists of Aurigny Air Services and Anglo Normandy Aero Engineering.[30] The holding company is itself 100% owned by "The States of Guernsey acting by and through the States Trading Supervisory Board".[31]

The airline has been loss-making for a number of years; however its services have been viewed as essential to Guernsey's economy, etc. - a May 2017 strategic review said "that Aurigny’s objectives should focus on supporting economic enablement and providing a backbone of air services to support the Bailiwick [of Guernsey]’s economy and its growth, providing access to affordable air travel to the UK."[32]

Trading figures have been released for Cabernet Ltd (that is, the Aurigny Group), with promises of increasing transparency. The key trends over recent years, from annual accounts and press statements, are shown below (as at year ending 31 December):

2013 2014 2015 2016 2017 2018
Turnover(£ m) 31.4 40.7 44.9 44.7 44.7 45.5
Net profit (£ m) −3.9 −2.9 −3.2 −5.2 −5.2 −4.4
Number of employees (FTE) 280 313 312
Number of passengers (000s) 477 557 550 544 531
Passenger load factor (%)
Number of aircraft (at year end) 10 9 9 9
Notes/sources [33][34] [31][35] [31] [36][37] [38] [39]

Destinations

In April 2014 Aurigny announced that it would retire its fleet of Trislanders.[40]

Current destinations

Aurigny Air Services serves the following destinations (at July 2019):

Country City Airport Notes
 Alderney Alderney Alderney Airport base
 France Grenoble Alpes–Isère Airport Seasonal
 Guernsey Guernsey Guernsey Airport base
 Jersey Jersey Jersey Airport[41]
 United Kingdom Bristol Bristol Airport
East Midlands East Midlands Airport
Leeds/Bradford Leeds Bradford Airport Seasonal
London Gatwick Airport
Stansted Airport
Manchester Manchester Airport
Norwich Norwich Airport Seasonal
Southampton Southampton Airport

Former destinations

The airline also previously served the following destinations:[citation needed]

France
Netherlands
Spain
United Kingdom

Fleet

Current fleet

Aurigny's Embraer 195 on final approach to Gatwick in May 2015
A Saab 340 taking off from Bristol Airport in 2003. The type has now been retired

As of December 2019, the Aurigny Air Services fleet consists of:[46]

Aurigny Air Services fleet
Aircraft In
Service 		Orders Passengers Notes
ATR 42-500 1 — 48 Leaving service in late March 2020.
ATR 72-500 2 — 72 G-VZON & G-LERE Will be replaced by ATR 72-600's G-COBO Left.
ATR 72-600 2 1[47] 72[48] To Replace G-VZON & G-LERE.
Dornier Do 228 2 — 18
RUAG Aviation Do 228 NG 2 − 19
Embraer 195 1 — 122 Only operates to London-Gatwick
Total 10 1

Historical fleet

The airline formerly operated the de Havilland Canada DHC-6 Twin Otter (retired by mid-1980s), the Short 360 (retired 2006) and the Saab 340 (retired early 2000s), as well as leasing a British Aerospace 146 (for summer 2003 charters) and a Boeing 737-300 from Titan Airways to stand in for unserviceable aircraft. One Dornier Do 228 arrived for a two-week trial in November 2013.[49]

Britten-Norman Trislander G-JOEY - made famous by the "Joey Club" (founded in 1986) and book series - landing at Guernsey Airport

Aurigny announced in April 2014 that it would retire its five Trislanders and replace them with three second-hand Dornier Do 228s, noting that "the cost of keeping them [Trislanders] in the air is now prohibitively expensive".[40] The programme to replace the Trislanders was expected to cost £3 million, with the airline asking the States of Guernsey for a loan in order to fund its Dornier acquisition.

Aurigny's flagship Trislander aircraft nicknamed "Joey", after its registration G-JOEY, gained great affection over time and a campaign was established to have "Joey" put on display in Guernsey rather than being sold.[40] This aircraft has made its last flight on 28 June 2015 and in November of that year it was announced that it would be preserved on the island.[50][51] In March 2016 Oatlands Village, a local tourist attraction, was revealed to be "Joey"'s possible new home, subject to permission for construction of a suitable building to house the Trislander.[52][53]

Criticism

Alderney services

The States of Alderney has described Aurigny's Alderney service as "third world" and has repeatedly slammed the airline regarding the lack of reliability of the services. Passengers have frequently complained about a high number of delays, lack of customer service, and high fares.

Many of these complaints have been about, or due to, the removal of the Britten-Norman Trislander fleet and the acquisition of four Dornier 228 aircraft. These aircraft have suffered continual technical issues, resulting in high cost to the airline and frequent delays or cancellations to flights to and from Alderney. The airline was forced to reschedule its celebratory last Trislander "joy-flights" three times due to continued technical problems with the Dornier fleet.

On 9 June 2017, Aurigny withdrew the island's medevac service outside of normal hours, meaning Alderney residents could only be transferred to hospital during working hours. Outside of normal hours transfer has to be with the RNLI The airline blamed a lack of staff, and The States of Guernsey says they are trying to work with Aurigny to address the issue.[54]

References

  1. ^ "IATA - Airline and Airport Code Search". iata.org. Retrieved 13 April 2015.
  2. ^ Moores, Victoria (16 September 2013). "Channel Island carrier Aurigny appoints new CEO". ATWonline. Air Transport World. Retrieved 24 September 2013.
  3. ^ "Hahn Air's new partner Aurigny now available in 190 markets" (Press release). Hahn Air. 8 October 2014. Archived from the original on 18 October 2014. Retrieved 18 October 2014.
  4. ^ "Contact us Archived 2011-07-07 at the Wayback Machine." Aurigny Air Services. Retrieved on 12 February 2011. "Aurigny AirServices Ltd States Airport La Planque Lane Forest Guernsey, GY8 OTD Channel Islands."
  5. ^ a b "UK & Ireland Airlines Guide 2011". Airliner World. March 2011. p. 3.
  6. ^ "Directory: World Airlines". Flight International. 27 March 2007. p. 80.
  7. ^ Crondon, Stephanie (15 December 2013). "Airline 'no one has heard of' stuns the industry by claiming the title best in world". Daily Mail. Retrieved 14 March 2016.
  8. ^ "Aurigny reduces Guernsey-Grenoble service". BBC News. 6 September 2011. Retrieved 22 January 2012.
  9. ^ "Guernsey to Grenoble route 'more popular'". BBC News. 24 December 2011. Retrieved 22 January 2012.
  10. ^ "Agreed deal in principle to take over Aurigny". Blue Islands. Retrieved 15 March 2012.
  11. ^ "Aurigny Air Services could be sold to Blue Islands". BBC News. 14 July 2010. Retrieved 15 March 2012.
  12. ^ "Aurigny makes cuts to Alderney-Southampton flights". BBC News. 22 August 2011. Retrieved 22 January 2012.
  13. ^ "Aurigny's Alderney flight prices 'will never come down'". BBC News. 17 September 2011. Retrieved 22 January 2012.
  14. ^ "Aurigny 'not to blame' for shortage of visitors". Alderney Press. January 2012.
  15. ^ "Aurigny rolls out system for Alderney and Southampton". BBC News. 23 December 2011. Retrieved 22 January 2012.
  16. ^ "Guernsey airline Aurigny appoints Mark Darby as permanent CEO". BBC. 15 September 2013. Retrieved 14 March 2016.
  17. ^ "RUAG acquires new customer for the Dornier 228". RUAG Group. 10 August 2015. Archived from the original on 27 May 2016. Retrieved 14 March 2016.
  18. ^ "Aurigny Dornier 'should' arrive in Alderney in October". BBC. 30 September 2014. Retrieved 14 March 2016.
  19. ^ "Aurigny order plane for Gatwick route". BBC News. 12 August 2013. Retrieved 13 August 2013.
  20. ^ "Aurigny and Treasury strike deal over Gatwick fares". BBC. 30 April 2014. Retrieved 14 March 2016.
  21. ^ "Guernsey airline to expand route to London City". BBC News. 28 January 2014. Retrieved 12 February 2014.
  22. ^ "Aurigny launches London City to Guernsey service". London City Airport. Retrieved 14 March 2016.
  23. ^ "Aurigny, Blue Islands to end inter-island codeshare flights". ch-aviation. 19 January 2016. Retrieved 20 January 2016.
  24. ^ "New Aurigny ATR 42-500 to fly the Guernsey to London City route". www.aviator.aero (Press release). Aurigny Air Services. 22 April 2015. Retrieved 21 October 2015.
  25. ^ "Aurigny announces new Norwich to Guernsey service" (Press release). Norwich International Airport. 20 December 2015. Archived from the original on 22 December 2015. Retrieved 20 December 2015.
  26. ^ "Aurigny to launch a new service to Guernsey from Leeds Bradford Airport". scci.org.uk. Sheffield Chamber of Commerce and Industry. 15 December 2015. Retrieved 20 December 2015.
  27. ^ "Aurigny announces new flights from Guernsey to Barcelona". ITV News. 10 February 2016. Retrieved 13 February 2016.
  28. ^ "Aurigny's debts to be paid off by Guernsey States". BBC. 26 November 2015. Retrieved 14 March 2016.
  29. ^ "Memorandum of Understanding - Alderney Air Services - 2016". States of Alderney. Retrieved 14 March 2016.
  30. ^ "Cabernet 2015 Accounts". Aurigny. Retrieved 20 September 2017.
  31. ^ a b c "Annual Report 2015" (PDF). Aurigny. 26 June 2016. Retrieved 20 September 2017.
  32. ^ "Aurigny Strategic Review Report". Guernsey. Retrieved 22 September 2017.
  33. ^ "Annual Report 2014". States of Guernsey. 8 July 2015. Retrieved 20 September 2017.
  34. ^ "Aurigny's debts could be written off by Guernsey States". BBC News. Retrieved 21 September 2017.
  35. ^ "Record August 2015 for Aurigny". Guernsey Airport. Retrieved 20 September 2017.
  36. ^ "Annual Report and Consolidated Financial Statements for the year ended 31 December 2016" (PDF). Cabernet Limited. 29 March 2017. Retrieved 29 May 2018.
  37. ^ "Annual Report and Financial Statement 2016" (PDF). Cabernet Limited. Retrieved 29 May 2018.
  38. ^ "Aurigny Group Annual Report 2017" (PDF). Cabernet Limited. Retrieved 15 October 2019.
  39. ^ "Aurigny Group Annual Report 2018" (PDF). Cabernet Limited. Retrieved 15 October 2019.
  40. ^ a b c "Aurigny trislanders [sic] loan plan goes to Guernsey States". BBC News. 17 April 2014. Retrieved 18 April 2014.
  41. ^ https://www.aurigny.com/news/post/aurigny-announces-new-routes
  42. ^ https://www.aurigny.com/news/post/closure-dinard-route
  43. ^ http://www.itv.com/news/channel/2017-01-11/aurigny-wont-fly-direct-to-barcelona-this-year/
  44. ^ http://www.airliners.net/forum/viewtopic.php?t=237767
  45. ^ http://www.itv.com/news/channel/2017-08-16/aurigny-to-stop-london-city-route/
  46. ^ https://publicapps.caa.co.uk/modalapplication.aspx?catid=1&pagetype=65&appid=1&mode=summary&aocholder=aurigny
  47. ^ http://www.atraircraft.com/newsroom/pressrelease/aurigny-signs-letter-of-intent-for-three-atr-72-600s-equipped-with-the-new-clearvision-system-1495-en.html?platform=hootsuite
  48. ^ https://www.aurigny.com/about-us/fleet
  49. ^ "Aurigny confident of Guernsey States support over new planes". BBC News. 17 November 2013. Retrieved 18 May 2015.
  50. ^ "G-Joey's last flight: Aurigny Trislander retirement 'end of an era'". BBC News. 29 June 2015. Retrieved 24 May 2016.
  51. ^ "G-Joey staying in Guernsey is right decision, says campaigner". The Guernsey Press. 13 November 2015. Retrieved 24 May 2016.
  52. ^ "G-Joey could be displayed at Oatlands". BBC News. 3 March 2016. Retrieved 24 May 2016.
  53. ^ "Permanent home for G-JOEY - in Guernsey?". The Alderney Journal. 15 March 2016. Retrieved 24 May 2016.
  54. ^ http://www.itv.com/news/channel/2017-06-09/aurigny-withdraw-medivac-service-out-of-hours/

Further reading

  • Pinnegar, Edward (5 August 2010). A History of Aviation in Alderney. Amberley Publishing, Stroud. p. 128. ISBN 978-1-84868-981-7.
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