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LivePerson

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LivePerson, Inc.
Type of businessPublic
Traded asNasdaq: LPSN
S&P 600 Component
TASE: LPSN
Founded1995; 29 years ago (1995)
HeadquartersNew York City
No. of locationsLondon, Reading, Seattle, Berlin, Paris, Tel Aviv, Mountain View, Atlanta, Tokyo, Melbourne, Mannheim, Amsterdam, Milan, Austin, Ra'anana, Alpharetta, Sydney
Area servedWorldwide
Key peopleRobert LoCascio, CEO
IndustryInternet
Computer software
ProductsLiveEngage
LP Insights
RevenueIncrease US$ 249.838 million (2018)[1]
Employees1,106 (As of December 2018)
SubsidiariesLivePerson Ltd. (formerly HumanClick Ltd.)
Kasamba Inc.
Presto Experts
Contact At Once!, LLC
Engage Pty Ltd.
LivePerson (UK) Ltd.
LivePerson Netherlands B.V
URLliveperson.com

LivePerson is a publicly held, global technology company that develops conversational commerce and AI software. The company's mission is to "make life easier by transforming how people communicate with brands."[3]

Headquartered in New York City, LivePerson is best known as the developer of LiveEngage, a software platform that allows consumers to message with brands via popular platforms like WhatsApp, iOS Messages, Facebook Messenger, via websites or via the brands' apps for iOS and Android.

In 2018, the company announced its Maven AI offering,[4] allowing customers to create AI-powered chatbots to answer consumer messages, alongside human customer service staff.

History

LivePerson was founded in 1995 by Robert LoCascio after a disastrous customer service experience online.[5] In April 2000, the company completed an initial public offering on the NASDAQ,[6] in March 2011 its shares started trading also on the Tel Aviv Stock Exchange and are included in the TA-100 Index and the TA BlueTech Index.[7]

Since its founding, LivePerson has expanded to include offices in London and Reading, England; Tel Aviv, Israel; Melbourne, Australia; US offices in Alpharetta, Georgia, Mountain View, Austin, and Seattle; Mannheim and Berlin, Germany; Amsterdam, Netherlands; Milan, Italy; Paris, France; Tokyo, Japan.

LivePerson provides a web based engagement service, also referred to as click to chat.

Acquisitions

Acquisition Date Company Business References
October 2000 HumanClick Real-time online customer service applications [8]
July 2006 Proficient Systems Provider of hosted proactive, revenue generating on-site chat solutions [9]
October 2007 Kasamba Inc. Online provider of chat-based experts
April 2010 NuConomy Web analytics and optimization platform [10]
May 2012 Amadesa Web marketing company specializing in predictive intelligence technology [11]
June 2012 Look.io, Inc. Mobile chat provider [12]
November 2012 ENGAGE Pty Ltd. Australian provider of cloud-based customer contact solutions [13]
April 2014 NextGraph Digital engagement solutions company [14]
June 2014 Synchronite Co-browsing and video chat [15]
November 2014 Contact At Once Leading platform for C2B sales conversations [16]
February 2018 BotCentral Leading Bot Platform for Enterprise AI and Conversational Commerce [1]
October 2018 Conversable Conversational commerce and AI platform [17]

Products and services

  • LiveEngage — A cloud-based method of customer messaging using Predictive Intelligent Targeting. Business can communicate with customers on web, mobile, and social.[18]
  • LP Insights — Turns customers' chat transcripts into structured and unstructured data to provide actionable insights.[19]

See also

References

  1. ^ "SEC Filings". LivePerson. Retrieved 28 February 2019.
  2. ^ "Alexa.com Traffic, Demographics and Competitors - Alexa". www.alexa.com. Retrieved 6 August 2019.
  3. ^ "LivePerson 10-K filing, February 25, 2019". February 25, 2019.
  4. ^ "LivePerson's Maven bot platform puts conversational AI in customer agents' hands". MarTech Today. 2018-12-10. Retrieved 2019-02-28.
  5. ^ "The establishment of our core values is one thing that we still refer back to each and every day. They are what define LivePerson". Business Interviews. Retrieved 3 April 2015.
  6. ^ "LivePerson returns to IPO price -- 10 years later", Marketwatch, April 7, 2010
  7. ^ "LivePerson dual lists on Tel Aviv Stock Exchange", Reuters, Mar 13, 2011
  8. ^ "LivePerson Acquires HumanClick, Creating a Global Market Leader in Real-Time eCRM Solutions for Small and Mid-Sized Businesses", Business Wire, October 13, 2000
  9. ^ "LivePerson buys live chat provider Proficient Systems in all-stock deal", Internet Retailer, July 19, 2006
  10. ^ "LivePerson To Acquire Web Analytics Startup NuConomy For $3 Million", TechCrunch, Jan 25, 2010
  11. ^ "Web analytics marketing co Amadesa acquired by LivePerson", Globes, May 16, 2012
  12. ^ "Mobile Chat Platform Maker Look.io Acquired by LivePerson", Pando.com, June 12, 2012
  13. ^ LivePerson to Acquire Australia-based Customer Contact Solutions Provider, LivePerson, November 6, 2012
  14. ^ "LivePerson Adds New Team of Data Science Experts to Enhance its Leadership in Intelligent Digital Engagement". LivePerson. LivePerson. Retrieved 26 June 2018.
  15. ^ Gutbezahl, David. "LivePerson Looks to Better Engagement with Synchronite". TMCnet. TMCnet. Retrieved 3 April 2015.
  16. ^ "LivePerson Acquires Contact At Once! For $65M". NoCamels News. NoCamels News. Retrieved 3 April 2015.
  17. ^ "LivePerson acquires Conversable, a conversational AI company". VentureBeat. Retrieved 1 October 2018.
  18. ^ "LiveEngage". Launch Point. Marketo. Retrieved 3 April 2015.
  19. ^ "LivePerson Launches LP Insights". Destination CRM. CRM Magazine. Retrieved 3 April 2015.
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