Jump to content

LivePerson

From Wikipedia, the free encyclopedia

This is an old revision of this page, as edited by Castncoot (talk | contribs) at 01:53, 3 November 2016 (see also). The present address (URL) is a permanent link to this revision, which may differ significantly from the current revision.

LivePerson, Inc.
Type of businessPublic (Nasdaq: LPSN) (TASE: LPSN)
Founded1995; 29 years ago (1995)
HeadquartersNew York City
No. of locationsLondon, Berlin, Paris, Tel Aviv, San Francisco, Atlanta, Tokyo, Melbourne, Mannheim, Amsterdam, Milan
Area servedWorldwide
Key peopleRobert LoCascio, CEO
IndustryInternet
Computer software
ProductsLiveEngage
LP Insights
RevenueIncrease US$ 209.93 million (2014)[1]
Employees1,058 (As of December 2014)
SubsidiariesLivePerson Ltd. (formerly HumanClick Ltd.)
Kasamba Inc.
Presto Experts
Contact At Once!, LLC
Engage Pty Ltd.
LivePerson (UK) Ltd.
LivePerson Netherlands B.V
URLliveperson.com

LivePerson is a publicly held American technology company that develops products for online messaging, marketing, and analytics.

Headquartered in New York City, LivePerson is best known as the developer of LiveEngage- a messaging platform that allows companies to talk with visitors in real time on websites, mobile, and social networks.

History

LivePerson was founded in 1995 by Robert LoCascio after a disastrous customer service experience online.[2] In April 2000, the company completed an initial public offering on the NASDAQ,[3] in March 2011 its shares started trading also on the Tel Aviv Stock Exchange and are included in the TA-100 Index and the TA BlueTech Index.[4]

Since its founding, LivePerson has expanded to include offices in London and Reading, England; Tel Aviv, Israel; Melbourne, Australia; Alpharetta, Georgia; Mannheim and Berlin, Germany; Amsterdam, Netherlands; Milan, Italy; Paris, France; Tokyo, Japan.

Acquisitions

Acquisition Date Company Business References
October 2000 HumanClick Real-time online customer service applications [5]
July 2006 Proficient Systems Provider of hosted proactive, revenue generating on-site chat solutions [6]
October 2007 Kasamba Inc. Online provider of chat-based experts [7]
April 2010 NuConomy Web analytics and optimization platform [8]
May 2012 Amadesa Web marketing company specializing in predictive intelligence technology [9]
June 2012 Look.io, Inc. Mobile chat provider [10]
November 2012 ENGAGE Pty Ltd. Australian provider of cloud-based customer contact solutions [11]
April 2014 NextGraph Digital engagement solutions company [12]
June 2014 Synchronite Co-browsing and video chat [13]
November 2014 Contact At Once Leading platform for C2B sales conversations [14]

Leadership team

  • Robert LoCascio, Founder and CEO
  • Daniel Murphy, CFO
  • Eran Vanounou, CTO and GM, Technology Operations - Israel
  • Monica Greenberg, SVP, Business Affairs and General Counsel
  • Dustin Dean, EVP Sales and Customer Success

Products and services

  • LiveEngage — A cloud-based method of customer messaging using Predictive Intelligent Targeting. Business can communicate with customers on web, mobile, and social.[15]
  • LP Insights — Turns customers' chat transcripts into structured and unstructured data to provide actionable insights.[16]

See also

References

  1. ^ "SEC Filings". LivePerson. Retrieved 3 April 2015.
  2. ^ "The establishment of our core values is one thing that we still refer back to each and every day. They are what define LivePerson". http://www.businessinterviews.com/liveperson-rob-locascio. Business Interviews. {{cite web}}: |access-date= requires |url= (help); External link in |website= (help); Missing or empty |url= (help)
  3. ^ "LivePerson returns to IPO price -- 10 years later", Marketwatch, April 7, 2010
  4. ^ "LivePerson dual lists on Tel Aviv Stock Exchange", Reuters, Mar 13, 2011
  5. ^ "LivePerson Acquires HumanClick, Creating a Global Market Leader in Real-Time eCRM Solutions for Small and Mid-Sized Businesses", Business Wire, October 13, 2000
  6. ^ "LivePerson buys live chat provider Proficient Systems in all-stock deal", Internet Retailer, July 19, 2006
  7. ^ "Kasamba to be Acquired by LivePerson", StartupIsrael.com, June 26, 2007
  8. ^ "LivePerson To Acquire Web Analytics Startup NuConomy For $3 Million", TechCrunch, Jan 25, 2010
  9. ^ "Web analytics marketing co Amadesa acquired by LivePerson", Globes, May 16, 2012
  10. ^ "Mobile Chat Platform Maker Look.io Acquired by LivePerson", Pando.com, June 12, 2012
  11. ^ "LivePerson to Acquire Australia-based Customer Contact Solutions Provider", bizjournals.com, November 6, 2012
  12. ^ "LivePerson Adds New Team of Data Science Experts to Enhance its Leadership in Intelligent Digital Engagement". Yahoo Finance. Yahoo. Retrieved 3 April 2015.
  13. ^ Gutbezahl, David. "LivePerson Looks to Better Engagement with Synchronite". TMCnet. TMCnet. Retrieved 3 April 2015.
  14. ^ "LivePerson Acquires Contact At Once! For $65M". NoCamels News. NoCamels News. Retrieved 3 April 2015.
  15. ^ "LiveEngage". Launch Point. Marketo. Retrieved 3 April 2015.
  16. ^ "LivePerson Launches LP Insights". Destination CRM. CRM Magazine. Retrieved 3 April 2015.
Retrieved from "https://en.wikipedia.org/w/index.php?title=LivePerson&oldid=747561372"