New product development
In business and engineering, new product development (NPD) is the complete process of bringing a new product to market. A product is a set of benefits offered for exchange and can be tangible (that is, something physical you can touch) or intangible (like a service, experience, or belief). There are two parallel paths involved in the NPD process: one involves the idea generation, product design and detail engineering; the other involves market research and marketing analysis. Companies typically see new product development as the first stage in generating and commercializing new product within the overall strategic process of product life cycle management used to maintain or grow their market share.
There have been a number of approaches proposed for analyzing and responding to the marketing challenges of new product development. Two of these are the eight stages process of Koen[clarification needed] and a process known as the fuzzy front end.
The eight stages
- Idea Generation is often called the "NPD" of the NPD process.
- Ideas for new products can be obtained from basic research using a SWOT analysis (Strengths, Weaknesses, Opportunities & Threats). Market and consumer trends, company's R&D department, competitors, focus groups, employees, salespeople, corporate spies, trade shows, or ethnographic discovery methods (searching for user patterns and habits) may also be used to get an insight into new product lines or product features.
- Lots of ideas are generated about the new product. Out of these ideas many are implemented. The ideas are generated in many forms. Many reasons are responsible for generation of an idea.
- Idea Generation or Brainstorming of new product, service, or store concepts - idea generation techniques can begin when you have done your OPPORTUNITY ANALYSIS to support your ideas in the Idea Screening Phase (shown in the next development step).
- Idea Screening
- The object is to eliminate unsound concepts prior to devoting resources to them.
- The screeners should ask several questions:
- Will the customer in the target market benefit from the product?
- What is the size and growth forecasts of the market segment / target market?
- What is the current or expected competitive pressure for the product idea?
- What are the industry sales and market trends the product idea is based on?
- Is it technically feasible to manufacture the product?
- Will the product be profitable when manufactured and delivered to the customer at the target price?
- Concept Development and Testing
- Develop the marketing and engineering details
- Investigate intellectual property issues and search patent databases
- Who is the target market and who is the decision maker in the purchasing process?
- What product features must the product incorporate?
- What benefits will the product provide?
- How will consumers react to the product?
- How will the product be produced most cost effectively?
- Prove feasibility through virtual computer aided rendering and rapid prototyping
- What will it cost to produce it?
- Testing the Concept may involve asking a number of prospective customers to evaluate the idea
- Develop the marketing and engineering details
- Business Analysis
- Estimate likely selling price based upon competition and customer feedback
- Estimate sales volume based upon size of market and such tools as the Fourt-Woodlock equation
- Estimate profitability and break-even point
- Beta Testing and Market Testing
- Produce a physical prototype or mock-up
- Test the product (and its packaging) in typical usage situations
- Conduct focus group customer interviews or introduce at trade show
- Make adjustments where necessary
- Produce an initial run of the product and sell it in a test market area to determine customer acceptance
- Technical Implementation
- New program initiation
- Finalize Quality management system
- Resource estimation
- Requirement publication
- Publish technical communications such as data sheets
- Engineering operations planning
- Department scheduling
- Supplier collaboration
- Logistics plan
- Resource plan publication
- Program review and monitoring
- Contingencies - what-if planning
- Commercialization (often considered post-NPD)
- New Product Pricing
- Impact of new product on the entire product portfolio
- Value Analysis (internal & external)
- Competition and alternative competitive technologies
- Differing value segments (price, value and need)
- Product Costs (fixed & variable)
- Forecast of unit volumes, revenue, and profit
These steps may be iterated as needed. Some steps may be eliminated. To reduce the time that the NPD process takes, many companies are completing several steps at the same time (referred to as concurrent engineering or time to market). Most industry leaders see new product development as a proactive process where resources are allocated to identify market changes and seize upon new product opportunities before they occur (in contrast to a reactive strategy in which nothing is done until problems occur or the competitor introduces an innovation). Many industry leaders see new product development as an ongoing process (referred to as continuous development) in which the entire organization is always looking for opportunities.
For the more innovative products indicated on the diagram above,[clarification needed] great amounts of uncertainty and change may exist which makes it difficult or impossible to plan the complete project before starting it. In this case, a more flexible approach may be advisable.
Because the NPD process typically requires both engineering and marketing expertise, cross-functional teams are a common way of organizing projects. The team is responsible for all aspects of the project, from initial idea generation to final commercialization, and they usually report to senior management (often to a vice president or Program Manager). In those industries where products are technically complex, development research is typically expensive and product life cycles are relatively short, strategic alliances among several organizations helps to spread the costs, provide access to a wider skill set and speeds up the overall process.
Because both engineering and marketing expertise are usually critical to the process, choosing an appropriate blend of the two is important. Observe (for example, by looking at the See also or References sections below) that this article is slanted more toward the marketing side. For more of an engineering slant, see the Ulrich and Eppinger, Ullman references below.
A new product pricing process is important to reduce risk and increase confidence in the pricing and marketing decisions to be made. Processes have been proposed to break down the complex task of new product pricing into more manageable elements.
The Path to Developing Successful New Products points out three key processes that can play critical role in product development: Talk to the customer; Nurture a project culture; Keep it focused.
Fuzzy Front End
The Fuzzy Front End is the messy "getting started" period of new product engineering development processes. It is in the front end where the organization formulates a concept of the product to be developed and decides whether or not to invest resources in the further development of an idea. It is the phase between first consideration of an opportunity and when it is judged ready to enter the structured development process (Kim and Wilemon, 2007; Koen et al., 2001). It includes all activities from the search for new opportunities through the formation of a germ of an idea to the development of a precise concept. The Fuzzy Front End ends when an organization approves and begins formal development of the concept.
Although the Fuzzy Front End may not be an expensive part of product development, it can consume 50% of development time (see Chapter 3 of the Smith and Reinertsen reference below), and it is where major commitments are typically made involving time, money, and the product’s nature, thus setting the course for the entire project and final end product. Consequently, this phase should be considered as an essential part of development rather than something that happens “before development,” and its cycle time should be included in the total development cycle time.
Koen distinguishes five different front-end elements (not necessarily in a particular order):et al.
- Opportunity Identification
- Opportunity Analysis
- Idea Genesis
- Idea Selection
- Concept and Technology Development
- The first element is the opportunity identification. In this element, large or incremental business and technological chances are identified in a more or less structured way. Using the guidelines established here, resources will eventually be allocated to new projects.... which then lead to a structured NPPD (New Product & Process Development) strategy.
- The second element is the opportunity analysis. It is done to translate the identified opportunities into implications for the business and technology specific context of the company. Here extensive efforts may be made to align ideas to target customer groups and do market studies and/or technical trials and research.
- The third element is the idea genesis, which is described as evolutionary and iterative process progressing from birth to maturation of the opportunity into a tangible idea. The process of the idea genesis can be made internally or come from outside inputs, e.g. a supplier offering a new material/technology or from a customer with an unusual request.
- The fourth element is the idea selection. Its purpose is to choose whether to pursue an idea by analyzing its potential business value.
- The fifth element is the concept and technology development. During this part of the front-end, the business case is developed based on estimates of the total available market, customer needs, investment requirements, competition analysis and project uncertainty. Some organizations consider this to be the first stage of the NPPD process (i.e., Stage 0).
A universally acceptable definition for Fuzzy Front End or a dominant framework has not been developed so far. In a glossary of PDMA, it is mentioned that the Fuzzy Front End generally consists of three tasks: strategic planning, concept generation, and, especially, pre-technical evaluation. These activities are often chaotic, unpredictable, and unstructured. In comparison, the subsequent new product development process is typically structured, predictable, and formal. The term Fuzzy Front End was first popularized by Smith and Reinertsen (1991). R.G.Cooper (1988) describes the early stages of NPPD as a four step process in which ideas are generated (I), subjected to a preliminary technical and market assessment (II) and merged to coherent product concepts (III) which are finally judged for their fit with existing product strategies and portfolios (IV).
Others have divided predevelopment product development activities differently:
- Preliminary market assessment
- Technical assessment
- Source-of-supply-assessment: suppliers and partners or alliances
- Market research: market size and segmentation analysis, VoC (voice of the customer) research
- Product concept testing
- Value-to-the customer assessment
- Product definition
- Business and financial analysis
These activities yield vital information to make a Go/No-Go to Development decision.
- product strategy formulation and communication
- opportunity identification and assessment
- idea generation
- product definition
- project planning
- executive reviews
Economical analysis, benchmarking of competitive products and modeling and prototyping are also important activities during the front-end activities. The outcomes of FFE are the:
- mission statement
- customer needs
- details of the selected concept
- product definition and specifications
- economic analysis of the product
- the development schedule
- project staffing and the budget
- a business plan aligned with corporate strategy
A conceptual model of Front-End Process was proposed which includes early phases of the innovation process. This model is structured in three phases and three gates:
- Phase 1: Environmental screening or opportunity identification stage in which external changes will be analysed and translated into potential business opportunities.
- Phase 2: Preliminary definition of an idea or concept.
- Phase 3: Detailed product, project or concept definition, and Business planning.
The gates are:
- Opportunity screening
- Idea evaluation
- Go/No-Go for development
The final gate leads to a dedicated new product development project. Many professionals and academics consider that the general features of Fuzzy Front End (fuzziness, ambiguity, and uncertainty) make it difficult to see the FFE as a structured process,but rather as a set of interdependent activities ( e.g. Kim and Wilemon, 2002). However, Husig et al., 2005  argue that front-end not need to be fuzzy, but can be handled in a structured manner. In fact Carbone  showed that when using the front end success factors in an integrated process, product success is increased. Peter Koen argues that in the FFE for incremental, platform and radical projects, three separate strategies and processes are typically involved. The traditional Stage Gate (TM) process was designed for incremental product development, namely for a single product. The FFE for developing a new platform must start out with a strategic vision of where the company wants to develop products and this will lead to a family of products. Projects for breakthrough products start out with a similar strategic vision, but are associated with technologies which require new discoveries.
Incremental, platform and breakthrough products include:
- Incremental products are considered to be cost reductions, improvements to existing product lines, additions to existing platforms and repositioning of existing products introduced in markets.
- Breakthrough products are new to the company or new to the world and offer a 5-10 times or greater improvement in performance combined with a 30-50% or greater reduction in costs.
- Platform products establish a basic architecture for a next generation product or process and are substantially larger in scope and resources than incremental projects.
- Product Development and Management Association (PDMA)
- Association of International Product Marketing & Management
- ISPIM (The International Society for Professional Innovation Management)
- Society of Concurrent Product Development (SCPD)
- Design for six sigma
- Flexible product development
- Quality function deployment
- Phase–gate model
- User-centered design
Managing New Product Development
Companies must take a holistic approach to managing this processes. Must focus on creating customer value
- CUSTOMER CENTERED New Product Development
- It focuses on:
- Finding new ways to solve customer problems.
- Create more customer-satisfying experience
- Companies often rely on: technology, but the real success comes from understanding what customer need and their values.
- They made a study where the most successful companies were the ones who:
- Differentiated from others
- Solve major customer problems
- Offer a compelling customer value proposition
- Engage customer directly
- It focuses on:
- TEAM BASED New Product Development
- An approach:
- To deserving new products in which various company’s departments work closely together overlapping the steps in the product development process in order to:
- Save time
- Increase effectiveness
- Company departments work closely together in cross functional teams overlapping the steps in the product development process (to save time and increase effectiveness).
- Those departments are: legal, marketing, finances, design and manufacturing, suppliers and customer companies.
- If there is a problem, all the company can work.
- SYSTEMATIC New Product Development
- Development process should be holistic (alternative) and systematic not to good ideas die.
- This process is installed on Innovation Management System that collect,review, evaluate new product ideas and manage
- the company appoints to a senior person to be the Innovation Manager who encourage all the company *:employees,suppliers, distributors and dealers to become involved in finding and developing new products.
- Then, there is a Cross-Functional Innovation Management Committee which:
- Evaluate new products ideas
- Help bringing good ideas
- To sum up, New-Product success requires:
- New ways to create valued customer experience, from generating and screening new product ideas to create and roll out want-satisfying products.
- New Product Development IN TURBULENT TIMES
- When we are in a tough economic situation usually management reduces spending on: new-product development. Usually it is done from a short-sighted.
- Though times might call for even:
- Greater new-product development, offering changing customer needs and tastes.
- Innovation helps
- Making the company more competitive
- Positioning it better for future.
- To sum up, rain or shine a company must continue to innovate and develop new products if it wants to grow and prosper.
- Choice Modelling
- Conceptual economy
- Product lifecycle
- Pro-innovation bias
- Requirements management
- Social design
- Time to market (TTM)
- Market penetration
Notes and references
- Koen et al. (2007), Providing clarity and a common language to the ‘fuzzy front end’. Research Technology Management, 44 (2), pp.46-55
- Wong, S.K.S. and Tong, C. (2012), "The influence of market orientation on new product success", ‘’European Journal of Innovation Management’’, Vol. 15 No. 1, pp.99 - 121
- Ulrich, Karl T. and Eppinger, Steven D. (2004) Product Design and Development, 3rd Edition, McGraw-Hill, New York, 2004
- Ullman, David G. (2009) The Mechanical Design Process, Mc Graw-Hill, 4th edition
- Bernstein, Jerry and Macias, David (2001) "Engineering New Product Success: the New Product Pricing Process at Emerson Electric"
- De paz, Chris Musso, Eric Rebentisch and Nisheeth Gupta (Nov 2009). The Path to Developing Successful New Products. MIT Sloan Management Review Press.
- Kim, J. and Wilemon, D. (2007), Sources and assessment of complexity in NPD projects. R&D Management, 33 (1), pp. 16-30.
- Smith, Preston G. and Reinertsen, Donald G. (1998) Developing Products in Half the Time, 2nd Edition, John Wiley and Sons, New York, 1998.
- Husig and Kohn (2003), Factors influencing the Front End of the Innovation Process: A comprehensive Review of Selected empirical NPD and explorative FFE Studies ,Brusell,Juni 2003,p.14.
- "The PDMA Glossary for New Product Development". Product Development & Management Association. 2006.
- Smith,Preston G., Reinertsen Donald G.(1991) Developing products in half the time, Van Nostrand Reinhold,New York
- Cooper,R.G. Predevelopment activities determine new product success, in: Industrial Marketing Management,Vol.17 (1988), No 2,pp. 237-248
- Cooper R.G., Edgett, S.J.(2008), Maximizing productivity in product innovation, in: Research Technology Management, March 1, 2008
- Khurana, A; Rosenthal, S.R. (1998). "Towards Holistic "Front Ends" in New Product Development". Journal of Product Innovation Management 15 (1): 57–75.
- Husig, S; Kohn, S; Poskela, J (2005). "The Role of Process Formalisation in the early Phases of the Innovation Process". 12th Int. Prod. Development Conf. Copenhagen.
- Kim, J., Wilemon, D.(2002): Accelerating the Front End Phase in New Product Development 
- Thomas A. Carbone, Critical Success Factors in the Front-End of High Technology Industry New Product Development, Doctoral Dissertation, University of Alabama in Huntsville, November, 2011.
- Koen, Peter A. (2004), "The Fuzzy Front End for Incremental,Platform,and Breakthrough Products", PDMA Handbook of New Product Development, 2nd Ed.: 81–91
- Gary Armstrong, P. K. (2013). Marketing an introduction (11th ed.). Harlow, England: Pearson.