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'''c2c''' is a [[List of companies operating trains in the United Kingdom|train operating company]] that provides train services, on a [[Franchising|franchise]] basis, on the [[London, Tilbury and Southend Railway|London, Tilbury & Southend line]] from [[Fenchurch Street station|Fenchurch Street]] in the [[City of London]] to [[East London, England|East London]] and the entire length of the northern [[Thames Gateway]] area including [[Basildon]], [[Chafford Hundred]] (for [[Lakeside Shopping Centre|Lakeside]]), [[Tilbury]] and [[Southend-on-Sea|Southend]]. Before 2002 it traded under the name '''LTS Rail'''.
'''c2c''' is a [[List of companies operating trains in the United Kingdom|train operating company]] that provides train services, on a [[Franchising|franchise]] basis, on the [[London, Tilbury and Southend Railway|London, Tilbury & Southend line]] from [[Fenchurch Street station|Fenchurch Street]] in the [[City of London]] to [[East London, England|East London]] and the entire length of the northern [[Thames Gateway]] area including [[Basildon]], [[Chafford Hundred]] (for [[Lakeside Shopping Centre|Lakeside]]), [[Tilbury]] and [[Southend-on-Sea|Southend]]. Before 2002 it traded under the name '''LTS Rail'''.
==Future==

On 11 November 2007, National Express Group announced plans to re-brand their UK rail service companies (including c2c) under the National Express identity.
==Management==
==Management==


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As National Express is planning to re brand all its rail services into national express livery with logo, it is uncertain whether c2c will continue with its own identity.


==Ticketing==
==Ticketing==

Revision as of 12:42, 18 January 2008

File:C2c logo.PNG
Overview
Franchise(s)Thameside (LT&S)
1996 - 2011
Main Route(s)Fenchurch Street
to Shoeburyness via Basildon
Other Route(s)to Grays via Rainham
to Pitsea via Ockendon
Fleet size74 Class 357 Electrostar sets
Stations called at26 (24 managed)
Parent companyNational Express Group
Reporting markCC
Other
Websitewww.c2c-online.co.uk
c2c services operate from Fenchurch Street Station
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c2c is a train operating company that provides train services, on a franchise basis, on the London, Tilbury & Southend line from Fenchurch Street in the City of London to East London and the entire length of the northern Thames Gateway area including Basildon, Chafford Hundred (for Lakeside), Tilbury and Southend. Before 2002 it traded under the name LTS Rail.

Future

On 11 November 2007, National Express Group announced plans to re-brand their UK rail service companies (including c2c) under the National Express identity.

Management

c2c is a National Express Group company. The franchise began in May 1996 and expires in 2011. It was initially awarded to Prism Rail and was marketed as LTS Rail. [1] Prism Rail was purchased by National Express in September 2000 and the franchise was rebranded as c2c in 2002. The name could be conceived to represent city to coast, reflecting the nature of the route, however from the outset the operator has said it does not officially stand for anything in particular.[2] All stations on the route are managed by c2c with the exception of Fenchurch Street which is managed by Network Rail and West Ham which is managed by London Underground.

The current route director is Kevin Frazer.



Ticketing

Unlike most other rail operators in the London area, c2c allow Oyster card (including pay as you go) to be purchased at and used between Fenchurch Street, Limehouse, West Ham, Barking and Upminster and from January 2008 Oyster Pay As You Go was introduced at Dagenham Dock and Rainham.

Services

The typical off peak service consists of eight trains per hour (tph) arriving and departing Fenchurch Street:

  • 4tph to Shoeburyness via Basildon
    • of which 2tph do not stop at Limehouse, West Horndon or Pitsea
  • 2tph to Grays via Rainham
  • 2tph to Southend Central via Ockendon

On Sundays the not-stopping service does not run and the Grays via Rainham service is reduced to a 1tph shuttle from Barking.

The London Underground District Line also serves Upminster, Barking, West Ham and Tower Hill (for Fenchurch Street). Tickets are fully interchangeable between the two operators. The District Line runs alongside the c2c tracks from Bow to Upminster with c2c services providing the fast, and the District Line the stopping, service. Cross-platform interchange is provided at Barking between the two services.

Peak services calling at West Ham are restricted by a limitation of the signalling system.[3] A new peak timetable introduced on 11 December 2006, with the stated intention of improving services for Thurrock and London Riverside sections of the Thames Gateway,[3] was withdrawn on 8 January 2007[4] after a successful campaign by passengers.[5]

Liverpool Street

Liverpool Street is used as an alternative London terminus in times of engineering work, and regular late evening c2c services have previously operated from there. As of December 2007, a limited number of weekday services in the early morning and late evening operate between Barking and Liverpool Street, calling at Stratford.

Performance

In 2005, c2c was named the most punctual rail service in Britain, with 95.3% punctuality [6]. The latest performance figures from the ORR (Office for Rail Regulation) as of the second quarter of the financial year of 2007/8 were slightly up on the same period last year, c2c achieved PPM of 94.8% and MAA 94.2%.[7] These figures make c2c the second best performing TOC of this quarter, just behind Merseyrail which achieved 95.5% PPM. In 2005 c2c was awarded the "Golden Spanner Award" at the Annual National Rail Awards. This was presented to its East Ham Depot team for its work in maintaining the fleet of Electrostar trains. In 2006 c2c held on to this award, making it the winner for 2 years running.

Incident of 2 April 2007

c2c has received criticism from Transport for London due to an incident on 2 April 2007. A power failure, caused by a piece of plastic wrapped around the overhead power cables, caused trains in the West Ham area to become stranded. Some passengers forced open the doors on a c2c train and walked along the track. As a safety precaution, London Underground cut the power to the adjacent District Line, causing serious delays to their service.[8]

Rolling Stock

Current fleet

Class Image Type Top speed Number Routes operated Built
mph km/h
Class 357 Electrostar electric multiple unit 100 160 74 London, Tilbury & Southend line 1999 - 2002

The fleet features regenerative braking.[9]

References

  1. ^ National Audit Office - Office of Passenger Rail Franchising (OPRAF): The award of the first three passenger rail franchises
  2. ^ c2c - What does c2c stand for?
  3. ^ a b c2c - New timetable for c2c begins 11 December
  4. ^ c2c - Morning and evening weekday peak schedules to return to previous patterns as c2c restores old timetable
  5. ^ Southend Echo - Old c2c timetable back on Monday
  6. ^ BBC News - More than 85% of trains on time
  7. ^ PPM actual "Office of Rail Regulation - National Rail Trends". ORR. {{cite web}}: Check |url= value (help)
  8. ^ thelondonpaper - Fenchurch St commuters risk lives. 3 April 2007.
  9. ^ c2c - c2c takes the lead in energy saving train travel. 3 June 2007.


Preceded by Operator of Thameside franchise
1996 — present
Incumbent