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[[File:Two liberty place.JPG|thumb|[[Two Liberty Place]] has the headquarters of Cigna]]
[[File:Two liberty place.JPG|thumb|[[Two Liberty Place]] has the headquarters of Cigna]]
CIGNA is a global health services company, owing to its expanding [[international]] footprint and the fact that it provides administrative services only (not insurance) to approximately 80 percent of its clients. The corporate headquarters are located at [[Two Liberty Place]] in [[Center City Philadelphia|Center City]] [[Philadelphia]], [[Pennsylvania]]. Cigna also has a major footprint in the [[Phoenix, AZ]] metro area running a full-service staff-model HMO with satellite clinics throughout the region.<ref>"[http://www.cigna.com/about_us/directions.html Directions to Cigna Corporate Offices]." Cigna. Retrieved on August 24, 2009.</ref>
CIGNA is a global health services death panel, owing to its expanding [[international]] footprint and the fact that it provides administrative services only (not insurance) to approximately 80 percent of its clients. The corporate headquarters are located at [[Two Liberty Place]] in [[Center City Philadelphia|Center City]] [[Philadelphia]], [[Pennsylvania]]. Cigna also has a major footprint in the [[Phoenix, AZ]] metro area running a full-service staff-model HMO with satellite clinics throughout the region.<ref>"[http://www.cigna.com/about_us/directions.html Directions to Cigna Corporate Offices]." Cigna. Retrieved on August 24, 2009.</ref>


'''[[Cigna International Expatriate Benefits]]''' also operates under CIGNA corporation and provides benefits to customers around the world.
'''[[Cigna International Expatriate Benefits]]''' also operates under CIGNA corporation and provides benefits to customers around the world.

Revision as of 09:20, 6 July 2010

Cigna Corporation
Company typePublic (NYSE: CI)
IndustryHealth Insurance, Mail-order pharmacy, Expatriate benefits, HMO(Phoenix, AZ)
FoundedCG and INA merger in 1982
HeadquartersTwo Liberty Place Philadelphia, PA, U.S.

900 Cottage Grove Road, Bloomfield, CT, U.S.
Key people
David Cordani, Chairman & CEO

H. Edward Hanway (previous)
ProductsHealth plans, Group Disability, Life and Accident Insurance, and Disability and Workers' Compensation Case Management
RevenueIncrease$18.4 billion USD (2009)
Increase$1.3 billion USD (2009)
Websitewww.Cigna.com
Two Liberty Place has the headquarters of Cigna

CIGNA is a global health services death panel, owing to its expanding international footprint and the fact that it provides administrative services only (not insurance) to approximately 80 percent of its clients. The corporate headquarters are located at Two Liberty Place in Center City Philadelphia, Pennsylvania. Cigna also has a major footprint in the Phoenix, AZ metro area running a full-service staff-model HMO with satellite clinics throughout the region.[1]

Cigna International Expatriate Benefits also operates under CIGNA corporation and provides benefits to customers around the world.

According to its most recent investor report[2] from 2009, CIGNA has approximately 29,300 employees.

Quality of care

In California's Office of the Patient Advocate Health Care Quality Report Card, Cigna scored 2 out of 4 stars in Meeting National Standards of Care and 1 out of 4 stars in How Members Rate Their HMO.[3]

In U.S. News and World Report's 2007 annual ranking of US commercial health plans, Cigna's highest and lowest rankings are as follows, out of 250 rated plans[4]:

Intracorp, CIGNA's mail-order pharmacy program, was recently granted "Full Accreditation for URAC Workers Compensation Utilization Management and Case Management".[5]

Ethics

Main article: Nataline Sarkisyan

In December 2007, Cigna was criticized after the company refused to pay for a liver transplant of a California teenage girl, Nataline Sarkisyan, justifying their refusal to pay by claiming that the procedure was experimental, even though there was a liver ready and waiting to be transplanted and doctors estimated she had a 65% chance of surviving at least 6 months.[6] In response to much protest and public scrutiny, Cigna finally reversed its decision, but only too late to save Ms. Sarkisyan who died awaiting the transplant.[7] Cigna notes that it had no financial stake in the decision to authorize the transplant because it merely administers the insurance plan of Mr. Sarkisyan's employer and would not bear the cost of any operation. However, Cigna was offering to pay for the transplant itself when it made the exception to the policy.[8]

Even though liver transplants have been performed since 1963 and are a well accepted treatment option for end-stage liver disease and acute liver failure, Cigna defended its actions by claiming that there was insufficient data to show that a transplant for a patient in Sarkisyan's condition would be safe and effective.[8] Lawyers for her family are exploring litigation against Cigna.

Recently the California court agreed with Cigna's position that the Sarkisyans' claims regarding Cigna's decision making were without merit. On April 16, 2009, the United States District Court for the Central District of California dismissed all of the claims against Cigna related to the coverage determination.[9]

Awards

Cigna received gold in the 2009 Gartner & 1to1 Customer Experience Excellence Award. The awards are given to the companies that "most clearly demonstrate exemplary customer relationship strategy and an unrivaled level of excellence in delivering the customer experience".[10]

Cigna also recently received the JD Power award for customer service for all of its call centers for the fourth time in a row. According to the company, JD power ensures "CIGNA HealthCare’s call center operations successfully passed a detailed audit of its recruiting, training, employee incentives, quality assurance capabilities, and management roles and responsibilities."[11]

File:Cigna logo.gif
The logo of CIGNA HealthCare, the health insurance company operating under CIGNA Corporation. Cigna HealthCare delivers employee benefit plans across the United States.

Community & Civic Affairs/Charitable giving

In response to the earthquake in Haiti, Cigna donated an immediate 50,000 USD and will match up to another 50,000 USD of employee contributions.[12]

Cigna has a long-standed community activism and outreach footprint, supporting compelling issues of the modern world, such as the Falmouth race, March for Dimes and the Martin Luther King memorial.[13]

Lobbying

Cigna has spent more than $4.4 million from 2005 to 2009 on lobbying to attain legislation that the company favors. This includes $720,000 spent in 2009 alone, when it had 20 lobbyists at five different firms working on their behalf.[14]

Competitors

Strategic Alliances

On 16 April 2010, Cigna announced an alliance with Humana group to offer a streamlined Medicare advantage offering through employer clients for retirees.[15]

See also

References

  1. ^ "Directions to Cigna Corporate Offices." Cigna. Retrieved on August 24, 2009.
  2. ^ http://www.cigna.com/about_us/investor_relations/release/4q09release.pdf
  3. ^ State of California - Health Care Quality Report Card 2009 Edition
  4. ^ "Best Health Plans 2007". Retrieved 2008-05-19.
  5. ^ http://newsroom.cigna.com/article_display.cfm?article_id=1152
  6. ^ http://www.knbc.com/news/14937725/detail.html
  7. ^ http://abcnews.go.com/GMA/CancerPreventionAndTreatment/Story?id=4038257&page=1
  8. ^ a b Vanessa Fuhrmans & Laura Meckler "A Medical Case Becomes Political" The Wall Street Journal 2008-01-07 p. A1
  9. ^ http://cbs2.com/local/nataline.sarkisyan.Cigna.2.615167.html Retrieved 2008-01-07.
  10. ^ http://www.gartner.com/it/page.jsp?id=1173612 Retrieved 2009-09-28.
  11. ^ http://newsroom.cigna.com/article_display.cfm?article_id=1156
  12. ^ http://www.earthtimes.org/articles/show/cigna-donates-50000-to-the,1122292.shtml
  13. ^ http://www.cigna.com/about_us/community/index.html
  14. ^ http://www.opensecrets.org/lobby/clientsum.php?year=2009&lname=Cigna+Corp&id= Center for Responsive Politics
  15. ^ http://newsroom.cigna.com/article_display.cfm?article_id=1192
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