Co-op Energy: Difference between revisions
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==Controversies== |
==Controversies== |
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A problematic upgrade to its online customer service and billing system in 2015 resulted in numerous problems and a large backlog in dealing with issues.<ref>{{cite web|url=http://www.moneysavingexpert.com/news/energy/2015/03/co-op-faces-customer-backlash-following-bungled-system-upgrade |title=Co-op Energy faces customer backlash following bungled system upgrade|publisher=Moneysavingexpert.com |date=2015-03-25 |accessdate=2015-06-25}}</ref> By the end of 2015 it was the most complained about utility company, measured in complaints per thousand customers.<ref>{{cite web|title=Co-op Energy: regulator sets sights on the new worst culprit for billing bungles|url=http://www.telegraph.co.uk/finance/personalfinance/energy-bills/11986109/Co-op-Energy-regulator-sets-sights-on-the-new-worst-culprit-for-billing-bungles.html|website=The Telegraph|accessdate=27 January 2016}}</ref>. By the end of 2016 these issues had been resolved and the company was paying out £1.8 million pounds in compensation to customers.<ref>{{cite web|title=Co-operative Energy to pay £1.8 million compensation to customers over service|url=https://www.eveningexpress.co.uk/pipe/news/business/co-operative-energy-to-pay-1-8-million-compensation-to-customers-over-service/|website=The Evening Express|accessdate=30 October 2016}}</ref>. |
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An upgrade to its online customer service and billing system in 2015 resulted in a number{{Clarify|reason=vague|date=November 2015}} of customer service problems. |
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==See also== |
==See also== |
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Revision as of 19:17, 30 October 2016
| File:The Co-operative Energy.png | |
| Company type | Business of an Industrial and Provident Society, registered under the Companies Acts |
|---|---|
| Industry | Public Utility |
| Founded | 2010 |
| Products | Gas and electricity supply |
| Parent | The Midcounties Co-operative |
The Co-operative Energy is a British energy supply company based in Warwick that began trading in 2010. It is an alternative to the Big Six energy firms and, given that its parent is Midcounties Co-operative, it is the only co-operative supplier in the market.[1]
History
Co-operative Energy launched in 2010 as an alternative to the Big Six energy suppliers. Any member of the Midcounties Co-operative can share in the profits from The Co-operative Energy.
The company currently has three sites with one office in Warwick and two offices in Walsall.
In 2012, Co-operative Energy was awarded the Which Positive Change Award, which recognises a company that has made significant changes to give its customers a better deal.[2]
In 2014, User Chooser was launched by Co-operative Energy to allow customers to choose where their Electricity is sourced from.[3] This service won the EU Sustainable Energy Europe Award in 2015.[4]
Controversies
A problematic upgrade to its online customer service and billing system in 2015 resulted in numerous problems and a large backlog in dealing with issues.[5] By the end of 2015 it was the most complained about utility company, measured in complaints per thousand customers.[6]. By the end of 2016 these issues had been resolved and the company was paying out £1.8 million pounds in compensation to customers.[7].
See also
References
- ^ www.electricityinfo.org
- ^ "Winners of the Which? Awards 2012 are revealed - June - 2012 - Which? News". www.which.co.uk. Retrieved 2016-07-19.
- ^ "Co-operative Energy looks to future with User Chooser". 2014-07-09. Retrieved 2016-07-19.
- ^ "Co-operative Energy wins European award for empowering customers - Co-operative News". 2015-06-18. Retrieved 2016-07-19.
- ^ "Co-op Energy faces customer backlash following bungled system upgrade". Moneysavingexpert.com. 2015-03-25. Retrieved 2015-06-25.
- ^ "Co-op Energy: regulator sets sights on the new worst culprit for billing bungles". The Telegraph. Retrieved 27 January 2016.
- ^ "Co-operative Energy to pay £1.8 million compensation to customers over service". The Evening Express. Retrieved 30 October 2016.
External links
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