The Phone Co-op
|Headquarters||Chipping Norton and Manchester|
|Jane Watts, Chair;
Peter Murley, Interim Chief Executive;
Nick Thompson, Chief Executive;
Vivian Woodell, Founder
|Products||Fixed line telephony, broadband, fibre broadband, mobile telephony, telephone systems, Voice over IP (VoIP), leased line, domain names, web hosting, telephone conferencing|
|Revenue||£12.54 million (2016) 1|
|£326,546 (2016) 2
Number of employees
|74 (2016 average)|
Footnotes / references
The Phone Co-op is a consumer co-operative in the United Kingdom, which provides landline, mobile telephone and Internet services, including web hosting and broadband. It is 100% owned by its customer-members who democratically control the business and who share in its profits. This makes The Phone Co-op the only telephone co-operative in the UK. The co-op is a Social enterprise and was awarded the title of UK customer-facing social enterprise of the year 2015. The business is a living wage employer and is accredited to hold the Fair Tax Mark.
The business has over 30,000 customers, spanning individuals, businesses, charities, local authorities and other co-operatives including: Amnesty International, The Big Issue, Christian Aid, Central England Co-operative Society, the Centre for Alternative Technology, Chelmsford Star Co-operative Society, The Co-operative Group, The Council of the Isles of Scilly, Manchester City Council, The Midcounties Co-operative, Triodos Bank and UNISON. Alongside organic growth, The Phone Co-op has acquired other telecommunications businesses, most notably the telecoms business of Saga Group in 2010 and the broadband business of Namesco in 2014. The business provides its fixed line services through the network run by Openreach using Local Loop Unbundling and it provides mobile services as a virtual operator on the EE network.
The Phone Co-op follows the widely recognised Rochdale Principles of co-operation, including the payment of a dividend to its members based on how much they spend with the co-operative during the year. The dividend is paid out of profits generated by the co-operative and for year ending 31 August 2016 was 1.5% of each member's spend. In common with many other co-operatives, The Phone Co-op seeks to operate to high ethical and environmental standards, publishing extensive non-financial data in its annual report.
It operates an affinity marketing scheme, where like-minded partners receive a revenue share in return for introducing its supporters to The Phone Co-op's services. Participating organisations include New Internationalist, Positive News, The Soil Association and World Development Movement. For the three years ending 31 August 2016, just over £180,000 was paid out to the affinity partners.
The business operates a "Co-operative & Social Economy Development Fund" which is financed through retained earnings to support the development of new social enterprises and co-operatives in the UK by investing in their share capital. Over £300,000 has been invested in this way, with beneficiaries including Torrs Hydro, Go-op, Westmill Wind Farm Co-operative and the Birmingham Student Housing Co-operative.
- 2016: wins Growing Co-operative of the Year category at the 2016 Co-operative of the Year awards, run by Co-operatives UK.
- 2015: wins Best Consumer-facing Social Enterprise award at 2015 UK Social Enterprise Awards.
- 2013: Finalist in Overall Social Enterprise of the Year category at the 15th Social Enterprise Awards.
- 2012: awarded the Green Award of trade body, The Federation of Communications Services, for the fourth year running.
- 2008: receives the UK Government-sponsored Enterprising Solutions Award for Best Social Enterprise 2008.
- 2017: Gains accreditation to the Investors in People standard.
- 2014: In first trio of organisations accredited for the Fair Tax Mark, along with Midcounties Co-operative and Unity Trust Bank, and is accordingly named Fair Tax Pioneer.
- 2013: Accredited as a Living Wage Employer by the Living Wage Foundation.
At the Annual General Meeting of 3 February 2018, the board presented a plan to boost sales to businesses by investing the co-operative's reserves and part of the members' share capital in updating systems and raising pay. Members voiced their concern about the risks involved and urged the board to be more transparent in its communication. A Special General Meeting has been called for 28 April 2018 to discuss the strategy.
- 2017: brings service sub brands in line with the name of the organisation since 1999, The Phone Co-op, in place of the names adopted using The Co-operative brand in 2012. The new brand identity incorporates the Global Cooperative Marque promoted by the International Co-operative Alliance.
- 2015: partners with Fairphone to release their second generation modular smartphone, Fairphone 2, in the UK.
- 2014: launched a Pay As You Go (PAYG) SIM card in conjunction with The Co-operative Group, to complement the existing postpaid mobile service. Available in approximately 3,800 branches of The Co-operative Food.
- 2014: acquired the broadband business of Namesco.
- 2014: became the UK's sole stockist of Fairphone 1 ethical smartphones.
- 2014: invests £500,000 in public transport social enterprise HCT Group.
- 2013: Partners with the UK charity Community Network to take over its teleconferencing platform, allowing the charity to focus on serving its clients.
- 2012: concluded a brand licensing agreement with Co-operative Brands Limited to use The Co-operative brand with three specific sub brands, The Co-operative Phone & Broadband, The Co-operative Business Telecoms, and The Co-operative Mobile.
- 2010: acquired the telecoms business of Saga Group, including approximately 8,000 residential customers.
- 1999: rule change opened membership to the general public in August. SETCO renamed itself The Phone Co-op and converted into a co-operative society incorporated under the Industrial & Provident Societies Acts.
- 1998: founded as SETCO (Social Economy Telecommunications Co-operative), incorporated as a company limited by guarantee. Initially, membership of the co-operative was reserved exclusively for other co-ops and charities.
- Pat Moral (8 Dec 2015). "The Phone Co-op wins national social enterprise award". The Phone Co-op (Press release). Archived from the original on 2015-12-22. Retrieved 2015-12-12.
- "Katharine Hamnett CBE and Jo Wood on red carpet at UK Social Enterprise Awards". Social Enterprise UK. 27 November 2015. Retrieved 16 December 2015.
- "2015-2016 Annual Report" (PDF). The Phone Co-op. Retrieved 26 January 2017.
- "Partners". Positive News. Positive News Trust. Retrieved 11 June 2014.
- "Business Club case study: The Phone Co-Op - A telecoms company with an ethical ring". The Daily Telegraph. 3 Sep 2009. Retrieved 5 June 2014.
- Bibby, Andrew (15 July 2008). "Victorian model's modern take". The Financial Times. Retrieved 5 June 2014.
- "Development Fund". www.thephone.coop. 31 August 2016.
- "2016 Co-operative of the Year award winners announced". Co-operativesUK. Retrieved 7 October 2016.
- "Social Enterprise Awards 2013". Social Enterprise UK. Retrieved 20 May 2014.
- "The FCS Awards 2012". Federation of Communication Services. Retrieved 20 May 2014.
- "Social Enterprise Awards". Positive News. 24 November 2008. Retrieved 20 May 2014.
- "Fair Tax Mark scheme launches". economia (Feb 2014). ICAEW. Retrieved 10 July 2017.
- "Living Wage employers". Living Wage Foundation. Retrieved 5 June 2014.
- "Full Report: Phone Co-op AGM". Co-operative News. 8 February 2018.
- Milton, Nick. "The Phone Co-op Launches a New Brand for the Digital Age". The Phone Co-op. Retrieved 26 January 2017.
- "Fairphone 2, The Ethical Smartphone" (PDF). The Phone Co-op.
- Beth, Brooks. "Co-op Group launches pay-as-you-go mobile SIM". The Grocer. Retrieved 5 June 2014.
- Luke, Westaway (7 April 2014). "Co-op pay as you go SIM out this month". CNET. Retrieved 20 May 2014.
- "Phone Co-op acquires Namesco broadband services". Telecompaper.com. Telecom.paper BV. 5 June 2014. Retrieved 9 June 2014.
- Millett, Carol. "The Phone Co-op clinches deal on ethical smartphones". Mobile [magazine]. Noble House Media Ltd. Retrieved 20 October 2014.
- "The Phone Co-op offers UK's first ethical smartphone". The Guardian. Guardian Media Group. 15 October 2014. Retrieved 20 October 2014.
- Ravenscroft, Fiona. "Fairphone: a review". The Phone Co-op blog. Retrieved 9 September 2014.
- Griffiths, Sarah. "Would you buy this ethical smartphone? £250 Fairphone 'is made from conflict-free minerals by happy workers". Daily Mail Online. Associated Newspapers. Retrieved 12 December 2014.
- Sparkes, Matthew (27 November 2014). "The 'ethical smartphone' that appeals to your conscience". The Daily Telegraph. Telegraph Media Group. Retrieved 12 December 2014.
- Voinea, Anca (9 Dec 2014). "The Phone Co-op invests in public transport social enterprise". Co-operative News. Co-operative Press. Retrieved 12 December 2014.
- Rebecca, Horsley. "The Phone Co-op partners with Community Network". Charity Digital News. Retrieved 5 June 2014.
- Dave, Bowman (4 September 2012). "Phone Co-op joins The Co-operative national brand". Co-operative News. Retrieved 20 May 2014.
- Bibby, Andrew (24 Sep 2012). "The Co-operative gets good with phones". The Guardian. Retrieved 5 June 2014.