Instant messaging

Instant Messaging (IM) is a form of real-time communication between two or more people based on typed text. The text is conveyed via computers connected over a network such as the Internet.

Overview

Instant messaging (IM) and chat are technologies that facilitate near real-time text based communication between two or more participants over a network. It is important to understand that what separates chat and instant messaging from technologies such as email is the perceived synchronicity of the communication by the user - Chat happens in real-time before your eyes. For this reason, some people consider communication via instant messaging to be less intrusive than communication via phone. However, some systems allow the sending of messages to people not currently logged on (offline messages), thus removing much of the difference between Instant Messaging and email.

Instant Messaging allows instantaneous communication between a number of parties simultaneously, by transmitting information quickSome IM systems allow users to use webcams and Microphone which made them more popular than other. Due to this feature users can have a real-time conversation. In addition IM has additional features such as: the immediate receipt of acknowledgement or reply, group chatting, conference services (including voice and video), conversation logging and file transfer.

IM allows communication effectivly and efficiently, featuring immediate receipt of acknowledgment or reply. In certain cases Instant Messaging involves additional features, which make it even more popular, i.e. to see the other party, e.g. by using web-cams, or to talk directly for free over the Internet.

It is possible to save a conversation for later reference. Instant messages are typically logged in a local message history which closes the gap to the persistent nature of e-mails and facilitates quick exchange of information like URLs or document snippets (which can be unwieldy when communicated via telephone).

History

File:Unix talk example.gif

In early instant messaging programs each character appeared when it was typed. The UNIX "talk" command shown in these screenshots was popular in the 1980s and early 1990s.

Instant messaging actually predates the Internet, first appearing on multi-user operating systems like CTSS and Multics in the mid-1960s. Initially, many of these systems, such as CTSS'.SAVED, were used as notification systems for services like printing, but quickly were used to facilitate communication with other users logged in to the same machine. As networks developed, the protocols spread with the networks. Some of these used a peer-to-peer protocol (eg talk, ntalk and ytalk), while others required peers to connect to a server (see talker and IRC). During the BBS phenomenon that peaked during the 1980's, some systems incorporated chat features which were similar to instant messaging. Freelancin'_Roundtable was one prime example.

In the last half of the 1980s and into the early 1990s, the Quantum Link online service for Commodore 64 computers offered user-to-user messages between currently connected customers which they called "On-Line Messages" (or OLM for short). Quantum Link's better known later incarnation, America Online, offers a similar product under the name "AOL Instant Messages" (AIM). While the Quantum Link service ran on a Commodore 64, using only the Commodore's PETSCII text-graphics, the screen was visually divided up into sections and OLMs would appear as a yellow bar saying "Message From:" and the name of the sender along with the message across the top of whatever the user was already doing, and presented a list of options for responding. As such, it could be considered a sort of GUI, albeit much more primitive than the later Unix, Windows and Macintosh based GUI IM programs. OLMs were what Q-Link called "Plus Services" meaning they charged an extra per-minute fee on top of the monthly Q-Link access costs.

Modern, Internet-wide, GUI-based messaging clients, as they are known today, began to take off in the mid 1990s with ICQ (1996) being the first, followed by AOL Instant Messenger (AOL Instant Messenger, 1997). AOL later acquired Mirabilis, the creators of ICQ. A few years later ICQ (by now owned by AOL) was awarded two patents for instant messaging by the U.S. patent office. Meanwhile, other companies developed their own applications (Excite, MSN, Ubique, and Yahoo), each with its own proprietary protocol and client; users therefore had to run multiple client applications if they wished to use more than one of these networks. In 1998 IBM released IBM Lotus Sametime, a product based on technology acquired when IBM bought Haifa-based Ubique and Lexington-based Databeam.

In 2000, an open source application and open standards-based protocol called Jabber was launched. Jabber servers could act as gateways to other IM protocols, reducing the need to run multiple clients. Modern multi-protocol clients such as Pidgin, Trillian, Adium and Miranda can use any of the popular IM protocols without the need for a server gateway. IBM Lotus Sametime's November 2007 release added IBM Lotus Sametime Gateway support for XMPP.

Recently, many instant messaging services have begun to offer video conferencing features, Voice Over IP (VoIP) and web conferencing services. Web conferencing services integrate both video conferencing and instant messaging capabilities. Some newer instant messaging companies are offering desktop sharing, IP radio, and IPTV to the voice and video features.

The term "instant messenger" is a service mark of Time Warner and may not be used in software not affiliated with AOL in the United States. For this reason, the instant messaging client formerly known as Gaim or gaim announced in April 2007 that they would be renamed "Pidgin".

Cooperation

With such a wide variety of chat and messaging products available from many different vendors, integration of technologies is essential. Businesses need to be able to transfer information from application to application. Standard free instant messaging applications will allow many functions like file transfer, contact lists, the ability to have similtaneous converstations etc. These may be all the functions that a small business needs but larger organisations will require more sophisticated applications that can work together. The solution to finding applications capable of this is to use enterprise versions of instant messaging applications. These include titles like "Effusia, Jabber, Lotus Sametime etc., which are often integrated with other enterprise applications such as workflow systems". This view is shared by Zhang.S and Fjermestad.J. These enterprise applications, or Enterprise Application Integration (EAI), are built to certain constraints, namely storing data in a common format. Previously, customers would have to buy all their business software from one vendor as data was normally stored in proprietary storage formats. But now with the common storage format, customers can buy enterprise software applications from different vendors and be confident that they will work with their existing EAI applications.

There have been several attempts to create a unified standard for instant messaging: IETF's SIP (Session Initiation Protocol) and SIMPLE (SIP for Instant Messaging and Presence Leveraging Extensions), APEX (Application Exchange), Prim (Presence and Instant Messaging Protocol), the open XML-based XMPP (Extensible Messaging and Presence Protocol), more commonly known as Jabber and OMA's (Open Mobile Alliance) IMPS (Instant Messaging and Presence Service) created specifically for mobile devices.

Most attempts at creating a unified standard for the major IM providers (AOL, Yahoo! and Microsoft) have failed and each continues to use its own proprietary protocol.

However, while discussions at IETF were stalled, Reuters head of collaboration services, David Gurle (the founder of Microsoft's Real Time Communication and Collaboration business), surprised everybody by signing the first inter-service provider connectivity agreement on September 2003. This historic agreement enabled AIM, ICQ and MSN Messenger users to talk with Reuters Messaging counterparts and vice-versa against an access fee. Following this breakthrough agreement between networks Microsoft, Yahoo! and AOL came to a deal where Microsoft's Live Communication Server 2005 (which is interestingly also used by Reuters for its Reuters Messaging service) users would also have the possibility to talk to public instant messaging users. This deal settled once for all the protocol for interconnectivity in the market as SIP/SIMPLE and established a connectivity fee for accessing public instant messaging clouds. Separately, on October 13, 2005 Microsoft and Yahoo! announced that by (the Northern Hemisphere) summer of 2006 they would interoperate using SIP/SIMPLE which is followed on December 2005 by the AOL and Google strategic partnership deal where Google Talk users would be able to talk with AIM and ICQ users provided they have an identity at AOL.

There are two ways to combine the many disparate protocols:

1. One way is to combine the many disparate protocols inside the IM client application.
2. The other way is to combine the many disparate protocols inside the IM server application. This approach moves the task of communicating to the other services to the server. Clients need not know or care about other IM protocols. For example, LCS 2005 Public IM Connectivity. This approach is popular in Jabber/XMPP servers however the so-called transport projects suffer the same reverse engineering difficulties as any other project involved with closed protocols or formats.

Some approaches, such as that adopted by the Sonork enterprise IM software or the Jabber/XMPP network or Winpopup LAN Messenger, allow organizations to create their own private instant messaging network by enabling them to limit access to the server (often with the IM network entirely behind their firewall) and administer user permissions. Other corporate messaging systems allow registered users to also connect from outside the corporation LAN, by using a secure firewall-friendly HTTPS based protocol. Typically, a dedicated corporate IM server has several advantages such as pre-populated contact lists, integrated authentication, and better security and privacy.

Some networks have made changes to prevent them from being utilized by such multi-network IM clients. For example, Trillian had to release several revisions and patches to allow its users to access the MSN, AOL, and Yahoo! networks, after changes were made to these networks. The major IM providers typically cite the need for formal agreements as well as security concerns as reasons for making these changes.

Mobile Instant Messaging

Mobile Instant Messaging (MIM) is a presence enabled messaging service that aims to transpose the desktop messaging experience to the usage scenario of being on the move. While several of the core ideas of the desktop experience on one hand apply to a connected mobile device, others do not: Users usually only look at their phone's screen — presence status changes might occur under different circumstances as happens at the desktop, and several functional limits exist based on the fact that the vast majority of mobile communication devices are chosen by their users to fit into the palm of their hand. Some of the form factor and mobility related differences need to be taken into account in order to create a really adequate, powerful and yet convenient mobile experience: radio bandwidth, memory size, availability of media formats, keypad based input, screen output, CPU performance and battery power are core issues that desktop device users and even nomadic users with connected n

Friend-to-friend networks

Instant Messaging may be done in a Friend-to-friend network, in which each node connects to the friends on the friendslist. This allows for communication with friends of friends and for the building of chatrooms for instant messages with all friends on that network.

Emotions are often expressed in shorthand. For example; lol. But a movement is currently underway to be more accurate with the emotional expression. Real time reactions such as (chortle) (snort) (guffaw) or (eye-roll) are rapidly taking the place of acronyms.

Business application

Instant messaging has proven to be similar to personal computers, e-mail, and the WWW, in that its adoption for use as a business communications medium was driven primarily by individual employees using consumer software at work, rather than by formal mandate or provisioning by corporate information technology departments. Tens of millions of the consumer IM accounts in use are being used for business purposes by employees of companies and other organizations.

In response to the demand for business-grade IM and the need to ensure security and legal compliance, a new type of instant messaging, called "Enterprise Instant Messaging" ("EIM") was created when Lotus Software launched IBM Lotus Sametime in 1998. Microsoft followed suit shortly thereafter with Microsoft Exchange Instant Messaging, later created a new platform called Microsoft Office Live Communications Server, and released Office Communications Server 2007 in October 2007. Both IBM Lotus and Microsoft have introduced federation between their EIM systems and some of the public IM networks so that employees may use a single interface to both their internal EIM system and their contacts on AOL, MSN, and Yahoo!. Current leading EIM platforms include IBM Lotus Sametime, Microsoft Office Communications Server, and Jabber XCP. In addition, industry-focused EIM platforms such as IMtrader from Pivot Incorporated, Reuters Messaging, and Bloomberg Messaging provide enhanced IM capabilities to financial services companies.

The adoption of IM across corporate networks outside of the control of IT organizations creates risks and liabilities for companies who do not effectively manage and support IM use. Companies implement specialized IM archiving and security products and services like those from Secure Computing, Akonix, Surfcontrol, and ScanSafe to mitigate these risks and provide safe, secure, productive instant messaging capabilities to their employees.

Risks and liabilities

Although instant messaging delivers many benefits, it also carries with it certain risks and liabilities, particularly when used in workplaces. Among these risks and liabilities are:

• Security risks (e.g. IM used to infect computers with spyware, viruses, trojans, worms)
• Compliance risks
• Inappropriate use
• Intellectual property leakage

Crackers (malicious "hacker" or black hat hacker) have consistently used IM networks as vectors for delivering phishing attempts, "poison URL's", and virus-laden file attachments from 2004 to the present, with over 1100 discrete attacks listed by the IM Security Center in 2004-2007. Hackers use two methods of delivering malicious code through IM: delivery of virus, trojan, or spyware within an infected file, and the use of "socially engineered" text with a web address that entices the recipient to click on a URL that connects him or her to a website that then downloads malicious code. Viruses, worms, and trojans typically propagate by sending themselves rapidly through the infected user's buddy list. An effective attack using a poison URL may reach tens of thousands of people in minutes when each person's buddy list receives messages appearing to be from a trusted friend. The recipients click on the web address, and the entire cycle starts again. Infections may range from nuisance to criminal, and are becoming more sophisticated each year.

In addition to the malicious code threat, the use of instant messaging at work also creates a risk of non-compliance to laws and regulations governing the use of electronic communications in businesses. In the United States alone there are over 10,000 laws and regulations related to electronic messaging and records retention. The more well-known of these include the Sarbanes-Oxley Act, HIPAA, and SEC 17a-3. Recent changes to Federal Rules of Civil Procedure, effective December 1, 2006, create a new category for electronic records which may be requested during discovery (law) in legal proceedings. Most countries around the world also regulate the use of electronic messaging and electronic records retention in similar fashion to the United States. The most common regulations related to IM at work involve the need to produce archived business communications to satisfy government or judicial requests under law. Many instant messaging communications fall into the category of business communications that must be archived and retrievable.

Organizations of all types must protect themselves from the liability of their employees' inappropriate use of IM. The informal, immediate, and ostensibly anonymous nature of instant messaging makes it a candidate for abuse in the workplace. The topic of inappropriate IM use became front page news in October 2006 when Congressman Mark Foley resigned his seat after admitting sending offensive instant messages of a sexual nature to underage former House pages from his Congressional office PC. The Mark Foley Scandal led to media coverage and mainstream newspaper articles warning of the risks of inappropriate IM use in workplaces. In most countries, corporations have a legal responsibility to ensure harassment-free work environment for employees. The use of corporate-owned computers, networks, and software to harass an individual or spread inappropriate jokes or language creates a liability for not only the offender but also the employer. A survey by IM archiving and security provider Akonix Systems, Inc. in March 2007 showed that 31% of respondents had been harassed over IM at work. Companies now include instant messaging as an integral component of their policies on appropriate use of the World Wide Web, email, and other corporate assets.

Security and archiving

In the early 2000s, a new class of IT security provider emerged to provide remedies for the risks and liabilities faced by corporations who chose to use IM for business communications. The IM security providers created new products to be installed in corporate networks for the purpose of archiving, content-scanning, and security-scanning IM traffic moving in and out of the corporation. Similar to the e-mail filtering vendors, the IM security providers focus on the risks and liabilities described above.

With rapid adoption of IM in the workplace, demand for IM security products began to grow in the mid-2000s. By 2007, the preferred platform for the purchase of security software had become the "appliance", according to IDC, who estimate that by 2008, 80% of network security products will be delivered via an appliance.

User base

Note that many of the numbers listed in this section are not directly comparable, and some are speculative. Some instant messaging systems are distributed among many different instances and thus difficult to measure in total (e.g. Jabber). While some numbers are given by the owners of a complete instant messaging system, others are provided by commercial vendors of a part of a distributed system. Some companies may be motivated to inflate their numbers in order to increase advertisement earnings or to attract partners, clients, or customers. Importantly, some numbers are reported as the number of "active" users (without a shared standard of that activity), others indicate total user accounts, while others indicate only the users logged in during an instance of peak usage.

Service	User count	Date/source
AIM	53 million active	September 2006
	>100 million total	January 2006
WLM	27.2 million active	September 2006
	155 million total	April 2005
QQ	20 million peak online (majority in China)	3 June 2006
	221 million "active" (majority in China)	3 June 2006
ICQ	15 million active	July 2006
	5 million total in Europe alone	2004
Skype	12 million peak online	February 2008
	>276 million total	December 2007
Paltalk	3.3 million unique visitors per month	August 2006
Mail.ru Agent	1 million active (daily)	September 2006
PSYC	1 million active (daily) (majority in Brazil)	February 2007. Total count cannot be accurately estimated due to the decentralized nature of the protocol.
Jabber	40-50 million total	January 2007, based on calculations of Jabber Inc
	90 million total	Based on calculations of Process-One: Process-One uses ejabberd as Jabber server software. If it is assumed that ejabberd has a 40% market share amongst public and private open source server deployments, there are 50 million users using open source servers. With Jabber Inc's numbers, this adds up to the 90 million number stated here.
eBuddy	35 million total	October 2006, including 4 million mobile users
Yahoo! Messenger	22 million total	September 2006
IBM Lotus Sametime	17 million total (private, in enterprises)	November 2007
MXit	7 million total (>560,000 outside of South Africa)	10 August 2007. Note that these users are part of the Jabber user base as MXit federates with the Jabber network.
Xfire	6.1 million total	January 2007
Gadu-Gadu	5.6 million total	June 2006
Meebo	1 million total	October 2006
IMVU	1 million total	June 2007
VZOchat	>200,000	October 2007
MySpaceIM	unknown	-

IM Speak

IM users use complex abbreviations called IM SPEAK to communicate faster. Here's some examples: ttyl: talk to you later ttfn: ta ta for now lol: laugh out loud/lots of love idk/idc: i don't care brb: be right back r: are y: Why? tsfiftl: that's so funny I forgot to laugh l8r: later u: you c: see convo: conversation

-), :-(, :-O: happy, sad, surprised

See also

• LAN messenger
• Comparison of instant messaging clients
• Comparison of instant messaging protocols
• Instant messaging manager
• Text messaging

External links

• Instant messaging at Curlie

Academic

• "GroupGH1's Wiki"

• "All About Instant Messengers"
• Web Messengers Handbook
• "Instant Messaging for charity"
• FixMyIM, a Wiki-based database dedicated to Instant Messaging security.