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Shift work is an employment practice designed to make use of, or provide service across, all 24 hours of the clock each day of the week (often abbreviated as 24/7). The practice typically sees the day divided into shifts, set periods of time during which different groups of workers perform their duties. The term "shift work" includes both long-term night shifts and work schedules in which employees change or rotate shifts.
In medicine and epidemiology, shift work is considered a risk factor for some health problems in some individuals, as disruption to circadian rhythms may increase the probability of developing cardiovascular disease, cognitive impairment, diabetes, and obesity, among other conditions.
Shift work can also contribute to strain in marital, family, and personal relationships.
Shift work increases the risk for the development of many disorders. Shift work sleep disorder is a circadian rhythm sleep disorder characterized by insomnia, excessive sleepiness, or both. Shift work is considered essential for the diagnosis. The risk of diabetes mellitus type 2 is increased in shift workers, especially men. People working rotating shifts are more vulnerable than others.
Women whose work involves night shifts have a 48% increased risk of developing breast cancer. This may be due to alterations in circadian rhythm: melatonin, a known tumor suppressor, is generally produced at night and late shifts may disrupt its production. The WHO's International Agency for Research on Cancer listed "shiftwork that involves circadian disruption" as a probable carcinogen. Shift work may also increase the risk of other types of cancer.
Shift work also increases the risk of developing cluster headaches, heart attacks, fatigue, stress, sexual dysfunction, depression, dementia, obesity, metabolic disorders, gastrointestinal disorders, musculoskeletal disorders, and reproductive disorders.
Shift work also can worsen chronic diseases, including sleep disorders, digestive diseases, heart disease, hypertension, epilepsy, mental disorders, substance abuse, asthma, and any health conditions that are treated with medications affected by the circadian cycle. Artificial lighting may additionally contribute to disturbed homeostasis. Shift work may also increase a person's risk of smoking.
Different shift schedules will have different impacts on the health of a shift worker. The way the shift pattern is designed affects how shift workers sleep, eat and take holidays. Some shift patterns can exacerbate fatigue by limiting rest, increasing stress, overworking staff or disrupting their time off.
Compared with the day shift, injuries and accidents have been estimated to increase by 15% on evening shifts and 28% on night shifts. Longer shifts are also associated with more injuries and accidents: 10-hour shifts had 13% more and 12-hour shifts had 28% more than 8-hour shifts. Other studies have showed a link between fatigue and workplace injuries and accidents. Workers with sleep deprivation are far more likely to be injured or involved in an accident.
One study suggests that, for those working a night shift (such as 23:00 to 07:00), it may be advantageous to sleep in the evening (14:00 to 22:00) rather than the morning (08:00 to 16:00). The study's evening sleep subjects had 37% fewer episodes of attentional impairment than the morning sleepers.
There are four major determinants of cognitive performance and alertness in healthy shift-workers. They are: circadian phase, sleep inertia, acute sleep deprivation and chronic sleep deficit. The circadian phase is relatively fixed in humans; attempting to shift it so that an individual is alert during the circadian bathyphase is difficult. Sleep during the day is shorter and less consolidated than night-time sleep. Before a night shift, workers generally sleep less than before a day shift.
The effects of sleep inertia wear off after 2–4 hours of wakefulness, such that most workers who wake up in the morning and go to work suffer some degree of sleep inertia at the beginning of their shift. The relative effects of sleep inertia vs. the other factors are hard to quantify; however, the benefits of napping appear to outweigh the cost associated with sleep inertia.
Acute sleep deprivation occurs during long shifts with no breaks, as well as during night shifts when the worker sleeps in the morning and is awake during the afternoon, prior to the work shift. A night shift worker with poor daytime sleep may be awake for more than 18 hours by the end of his shift. The effects of acute sleep deprivation can be compared to impairment due to alcohol intoxication, with 19 hours of wakefulness corresponding to a BAC of 0.05%, and 24 hours of wakefulness corresponding to a BAC of 0.10%. Much of the effect of acute sleep deprivation can be countered by napping, with longer naps giving more benefit than shorter naps. Some industries, specifically the Fire Service, have traditionally allowed workers to sleep while on duty, between calls for service. In one study of EMS providers, 24-hour shifts were not associated with a higher frequency of negative safety outcomes when compared to shorter shifts.
Chronic sleep deficit occurs when a worker sleeps for fewer hours than is necessary over multiple days or weeks. The loss of two hours of nightly sleep for a week causes an impairment similar to those seen after 24 hours of wakefulness. After two weeks of such deficit, the lapses in performance are similar to those seen after 48 hours of continual wakefulness. The number of shifts worked in a month by EMS providers was positively correlated with the frequency of reported errors and adverse events.
Safety and regulation
Shift work has been shown to negatively affect workers, and has been classified as a specific disorder (shift work sleep disorder). Circadian disruption by working at night causes symptoms like excessive sleepiness at work and sleep disturbances. Shift work sleep disorder also creates a greater risk for human error at work. Shift work disrupts cognitive ability and flexibility and impairs attention, motivation, decision making, speech, vigilance, and overall performance.
In order to mitigate the negative effects of shift work on safety and health, many countries have enacted regulations on shift work. The European Union, in its directive 2003/88/EC, has established a 48-hour limit on working time (including overtime) per week; a minimum rest period of 11 consecutive hours per 24-hour period; and a minimum uninterrupted rest period of 24 hours of mandated rest per week (which is in addition to the 11 hours of daily rest). The EU directive also limits night work involving "special hazards or heavy physical or mental strain" to an average of eight hours in any 24-hour period. The EU directive allows for limited derogations from the regulation, and special provisions allow longer working hours for transportation and offshore workers, fishing vessel workers, and doctors in training (see also medical resident work hours).
Fatigue due to shift work has contributed to several industrial disasters, including the Three Mile Island accident, the Space Shuttle Challenger disaster and the Chernobyl disaster. The Alaska Oil Spill Commission's final report on the Exxon Valdez oil spill disaster found that it was "conceivable" that excessive work hours contributed to crew fatigue, which in turn contributed to the vessel's running aground.
The practices and policies put in place by managers of round-the-clock or 24/7 operations can significantly influence shift worker alertness (and hence safety) and performance.
Air traffic controllers typically work an 8-hour day, 5 days per week. Research has shown that when controllers remain "in position" for more than two hours, even at low traffic levels, performance can deteriorate rapidly, so they are typically placed "in position" for 30-minute intervals (with 30 minutes between intervals).
These practices and policies can include selecting an appropriate shift schedule or rota and using an employee scheduling software to maintain it, setting the length of shifts, managing overtime, increasing lighting levels, providing shift worker lifestyle training, retirement compensation based on salary in the last few years of employment (which can encourage excessive overtime among older workers who may be less able to obtain adequate sleep), or screening and hiring of new shift workers that assesses adaptability to a shift work schedule. Mandating a minimum of 10 hours between shifts is an effective strategy to encourage adequate sleep for workers. Allowing frequent breaks and scheduling 8 or 10-hour shifts instead of 12 hour shifts can also minimize fatigue and help to mitigate the negative health effects of shift work.
Shift work was once characteristic primarily of the manufacturing industry, where it has a clear effect of increasing the use that can be made of capital equipment and allows for up to three times the production compared to just a day shift. It contrasts with the use of overtime to increase production at the margin. Both approaches incur higher wage costs. Although 2nd-shift worker efficiency levels are typically 3–5% below 1st shift, and 3rd shift 4–6% below 2nd shift, the productivity level, i.e. cost per employee, is often 25% to 40% lower on 2nd and 3rd shifts due to fixed costs which are "paid" by the first shift.
The 42-hour work-week allows for the most even distribution of work time. A 3:1 ratio of work days to days off is most effective for eight-hour shifts, and a 2:2 ratio of work days to days off is most effective for twelve-hour shifts. Eight-hour shifts and twelve-hour shifts are common in manufacturing and health care. Twelve-hour shifts are also used with a very slow rotation in the petroleum industry. Twenty-four-hour shifts are common in health care and emergency services.
Shift schedule and shift plan
The shift plan or rota is the central component of a shift schedule. The schedule includes considerations of shift overlap, shift change times and alignment with the clock, vacation, training, shift differentials, holidays, etc., whereas the shift plan determines the sequence of work and free days within a shift system.
Rotation of shifts can be fast, in which a worker changes shifts more than once a week, or slow, in which a worker changes shifts less than once a week. Rotation can also be forward, when a subsequent shift starts later, or backward, when a subsequent shift starts earlier.
Though shift work itself remains necessary in many occupations, employers can alleviate some of the negative health consequences of shift work. The United States National Institute for Occupational Safety and Health recommends employers avoid quick shift changes and any rotating shift schedules should rotate forward. Employers should also attempt to minimize the number of consecutive night shifts, long work shifts and overtime work. A poor work environment can exacerbate the strain of shift work. Adequate lighting, clean air, proper heat and air conditioning, and reduced noise can all make shift work more bearable for workers.
Good sleep hygiene is recommended. This includes blocking out noise and light during sleep, maintaining a regular, predictable sleep routine, avoiding heavy foods and alcohol before sleep, and sleeping in a comfortable, cool environment. Alcohol consumption, caffeine consumption and heavy meals in the few hours before sleep can worsen shift work sleep disorders. Exercise in the three hours before sleep can make it difficult to fall asleep.
Free online training programs are available to educate workers and managers about the risks associated with shift work and strategies they can use to prevent these.
Algorithmic scheduling of shift work can lead to what has been colloquially termed as "clopening" where the shift-worker has to work the closing shift of one day and the opening shift of the next day back-to-back resulting in short rest periods between shifts and fatigue. Co-opting employees to fill the shift roster helps to ensure that the human costs are taken into account in a way which is hard for an algorithm to do as it would involve knowing the constraints and considerations of each individual shift worker and assigning a cost metric to each of those factors. Shift based hiring which is a recruitment concept that hires people for individual shifts, rather than hiring employees before scheduling them into shifts enables shift workers to indicate their preferences and availabilities for unfilled shifts through a shift-bidding mechanism. Through this process, the shift hours are evened out by human-driven market mechanism rather than an algorithmic process. This openness can lead to work hours that are tailored to an individual's lifestyle and schedule while ensuring that shifts are optimally filled, in contrast to the generally poor human outcomes of fatigue, stress, estrangement with friends and family and health problems that have been reported with algorithm-based scheduling of work-shifts.
Melatonin may increase sleep length during both daytime and nighttime sleep in people who work night shifts. Zopiclone has also been investigated as a potential treatment, but It is unclear if it is effective in increasing daytime sleep time in shift workers. There are however no reports of side effects.
Modafinil and R-modafinil are useful to improve alertness and reduce sleepiness in shift workers. Modafinil has a low risk of abuse compared to other similar agents. However, 10% more participants reported side effects, nausea and headache, while taking Modafinil. In post-marketing surveillance Modafinil was associated with the severe Steven Johnson syndrome. The European Medicines Agency withdrew the license for Modafinil for shift workers for the European market because it judged that the benefits did not outweigh the side effects.
According to data from the National Health Interview Survey Occupational Health Survey, 29% of all U.S. workers in 2010 worked an alternative shift (not a regular day shift). 15% of workers worked the night shift regularly. Prevalence rates were higher for workers aged 18–29 compared to other ages. Those with a Bachelor’s degree and higher had a lower prevalence rate of alternative shifts compared to workers with less education. Among all occupations, food preparation and serving occupations had the highest prevalence of working an alternative shift (63%).
One of the ways in which working alternative shifts can impair health is through decreasing sleep opportunities. Among all workers, those who usually worked the night shift had a much higher prevalence of short sleep duration (44.0%, representing approximately 2.2 million night shift workers) than those who worked the day shift (28.8%, representing approximately 28.3 million day shift workers). An especially high prevalence of short sleep duration was reported by night shift workers in the transportation and warehousing (69.7%) and health-care and social assistance (52.3%) industries.
It is estimated that 15-20% of workers in industrialized countries are employed in shift work. Shift work is common in the transportation sector as well. Some of the earliest instances appeared with the railroads, where freight trains have clear tracks to run on at night. Shift work has also been traditional in law enforcement and the armed forces. Military personnel, pilots, and others that regularly change time zones while performing shift work experience jet lag and consequently suffer sleep disorders.
Service industries now increasingly operate on some shift system; for example a restaurant or convenience store will normally each day be open for much longer than a working day. Shift work is also the norm in governmental and private employment in fields related to public safety and healthcare, such as Emergency Medical Services, police, firefighting, security and hospitals. Shift work is a contributing factor in many cases of medical errors.
There are many industries requiring 24/7 coverage that employ workers on a shift basis, including:
- Customer service including call centers
- Death care (medical examiner or coroner)
- Emergency response systems
- Flight Test
- Health care
- Public utilities
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