Comparison of issue-tracking systems: Difference between revisions
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| style="padding-left: 1em" | Track-It! Help Desk |
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| [http://www.numarasoftware.com/ |
| [http://www.numarasoftware.com/Track-It/help_desk_software.aspx Numara Software] |
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| Commercial |
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Revision as of 18:28, 29 June 2009
This page contains both issue and bug tracking systems. The distinction is uncertain in some cases, so have a look at the other category as well when missing an entry.
Issue Tracking Systems
| System | Creator | License | Implementation language |
User interface |
Back end | Source code revision control system integration[1] | Dynamic documentation integration/generation | Test planning integration | Customizable workflow | Unicode support | LDAP user authen. | Custom Fields | Email Integration (Both ways) [2] | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| AccuWork | AccuRev | Commercial | C++ | Java Client, Web interface | Proprietary | AccuRev | Export to CSV,HTML,XML | Yes | Yes | Yes | Yes | |||
| AdminiTrack | AdminiTrack | Commercial, hosted since 2000 | ASP.NET | Web interface, e-mail notifications | SQL Server | Statistical reports, Stats, Custom Report & Charts, Export to Excel/CSV | Yes | N/A | Yes | Yes very flexlible two-way, email-to-issue | ||||
| Assembla | Assembla | Commercial | Ruby | Web interface, e-mail integration | MySQL | Subversion, Git, Mercurial | Wiki(textile, markdown,html) | Yes | Yes | Yes | Yes | |||
| ASTRES | IVDS, french Civile Aviation | free | PHP | Web interface, e-mail notifications | MySQL | Statistical reports, flexible filtering engine for reporting, export to MS Excel, CSV, XML, HTML, integrated charting, knowledgebase (in the software or a wiki based on MediaWiki, workflow/process definition | Yes | Access in read only | Yes | Yes only notifications | ||||
| Atadesk | Ataminds | Proprietary | C#, ExtJS | Web interface, e-mail integration | SQL Server | automatic exporting to Excel | Yes | Yes, two-way | ||||||
| Avalon | Vermont Whisper | Proprietary | VB.Net | Windows | Microsoft SQL Server 2008 or newer | No | Yes, Parallel Task Workflows | Yes | ||||||
| bugUp | InformUP.com | Proprietary | ASP.NET, C# | Windows, Web, e-mail | Access|SQL Server 2005 Express | Yes | Yes ,Both Tests Management and Bug Tracking in the same system | Yes | Yes | Yes | Yes | Yes | ||
| c.Support | GWI Software, Inc. | Proprietary, Commercial, Source Code License available | ASP.NET, XHTML, C# | Web, e-mail | Microsoft SQL Server | Extensive workflow, automated or manual routing, service level agreements, ITIL, automatic assignment, statistical reports, Knowledge Base, advanced search, file attachments, inbound emails to issues, notifications, configurable dashboard, report writer, WMI based Asset Management, escalation rules, surveys, related issues, call scripts | Yes Extensive and dynamic |
Yes | Yes Microsoft Active Directory |
Yes | Yes Outbound (S)SMTP, Inbound (S)POP3, IMAP4 (SSL/TLS) | |||
| Cerberus Helpdesk | WebGroup Media LLC | Free (up 3 agents), Commercial | draft | to be completed | ||||||||||
| Codendi | Xerox | Commercial, free unstable version | PHP | Web, e-mail, RSS, API | MySQL, | CVS, Subversion, | Document manager, Wiki, Customizable charts, graphs & reports, Notifications, Emails, Surveys | Salomé TMF | Yes | Yes | Email notifications | |||
| codeBeamer | Intland Software | Properietary, free version | Java | Web, e-mail, API | MySQL, Oracle, Apache Derby or Postgres | Subversion, Git, Mercurial, CVS and others | Yes, Integrated document manager, Wiki, charts, reporting engine, remote API, notifications | Yes | Yes | Yes | Yes | Yes, two-way | ||
| ConSol CM | ConSol Software | Proprietary | Java | Web, e-mail, Web services, | Microsoft SQL Server, Oracle, DB2 | configurable reporting (Crystal Reports), export to MS Excel (CSV) | Yes GUI-based, Extensive and dynamic |
Yes | Yes | Yes | Yes Outbound SMTP, Inbound POP3, IMAP | |||
| CreationFlow | CreationFlow | Proprietary | Java, Flex | Web, e-mail | MySQL | Outbound SMTP | ||||||||
| CustomerWise | TechExcel | Proprietary | C++, C#, ISAPI | Windows client, Web, e-mail, Web services | SQL Server, Oracle | Reporting, Dynamic Report Links | Integrated with DevSuite for test management | Yes | Yes | Yes | Yes | Yes | ||
| System | Creator | License | Implementation language |
User interface |
Back end | Source code revision control system integration[1] | Dynamic documentation integration/generation | Test planning integration | Customizable workflow | Unicode support | LDAP user authen. | Custom Fields | Email Integration (Both ways) [3] | |
| DeskPRO | DeskPRO | Commercial | draft | to be completed | ||||||||||
| DevTrack | TechExcel | Proprietary | C++, C#, ISAPI | Windows client, Web, e-mail, Web services | SQL Server, MySQL, Oracle, Access | CVS, Subversion, Perforce, Microsoft Team Server, AccuRev, Visual SourceSafe, ClearCase | reporting engine | Integrated with DevTest for test management | Yes | Yes | Yes | Yes | Yes | |
| DoneDone | We Are Mammoth | Сommercial | C# | Web, Email, Webservice | SQL Server 2005 | Webservice API allows you to implement a variety of custom features. | Yes | Yes Email to comment support | ||||||
| doTask! | doTask! | Free, Сommercial | C# | Windows client | MySQL | Integration with any wiki | Yes | |||||||
| egTracker | grise | Free, Commercial | ASP.NET | Web, e-mail | SQL Server | Yes | Outbound SMTP | |||||||
| EnterpriseWizard CRM | EnterpriseWizard | Сommercial, Hosted version or On-Premise packages | Perl, Java, Javascript, PHP | Web (hosted or installed on local server), email, Web Service, REST | SQL Server, MySQL | Unlimited workflows, escalation rules, automated or manual routing, service level agreements, ITIL, automatic assignment, statistical reports (Excel, CSV, HTML, graphs), Knowledge Base, advanced search, file attachments, inbound emails to issues, notifications, configurable dashboard, report writer, WMI based Asset Management, surveys, related issues, call scripts | Yes Via API |
Yes Extensive, dynamic workflows configured via graphical workflow editor. Business rules engine also available. |
Yes GUI-based localization - supports unlimited number of concurrent languages on a per-user configurable basis. | Yes Built-in Active Directory or LDAP out of the box. Easily configured to other authentication systems. |
Yes Unlimited custom fields - many different types (text, list, popup, date, day, number, image, html area, text area) including validation of data type and composition. | Yes | ||
| Eventum | MySQL AB | GPL | PHP | Web, E-mail, IRC | MySQL | CVS, Subversion | Statistical reports, report writer | Yes Extensive and dynamic |
Yes | No (instructions are available for adding it, though) |
Yes | Yes Outbound (S)SMTP, Inbound (S)POP3, IMAP4 (SSL/TLS) | ||
| ExtraView | ExtraView Corp. | Proprietary, hosted | Java | Web, Email, Web services, Programmable API | Oracle, MS SQL Server, MySQL | CVS, Subversion, Perforce | Statistical reports, flexible filtering engine for reporting, export to MS Excel, PDF, CSV, HTML, integrated charting, configurable dashboards, knowledgebase, workflow/process definition | Yes | Yes GUI-based, Extensive and dynamic, custom workflow, Rules Engine |
Yes GUI-based localization - can support unlimited number of concurrent languages on a per-user configurable basis. | Yes Active Directory or LDAP out of the box. Easy to configure for any custom authentication scheme |
Yes Unlimited number of custom fields - many different types (text, list, popup, date, day, number, image, html area, text area) including validation of data type and composition. | Yes Outbound (S)SMTP, Inbound (S)POP3, (SSL/TLS) | |
| fixx | hedgehog lab | Proprietary | Java | Web, REST, e-mail | DB2, Firebird, HSQLDB, MaxDB, MySQL, Oracle, PostgreSQL, SQL Server, Sybase ASA | flexible filtering engine for reporting, export to MS Excel, PDF, CSV, XML | Yes | |||||||
| FogBugz | Fog Creek Software | Proprietary | ASP/VBScript on Windows, PHP on Mac and Linux. | Web, e-mail, REST, RSS | Microsoft Jet, SQL Server, MySQL | Yes | Integrated rich text wiki. | Yes | Yes | |||||
| Gemini | Countersoft | Free, Commercial, Hosted, Open Source, Not for Profit | C#/ASP.NET | Web, Windows, E-mail, Web Services, Outlook, Visual Studio, MSN Messenger | SQL Server/MSDE | Subversion, Visual SourceSafe | Yes MS Excel, PDF, CSV | Yes | Yes | Yes | Yes | Yes | ||
| GLPI | Indepnet | GPL | PHP | Web, e-mail | MySQL | Knowledge Base,Asset Management done via OCS Inventory | Yes | Yes | Yes | Yes | Yes | |||
| System | Creator | License | Implementation language |
User interface |
Back end | Source code revision control system integration[1] | Dynamic documentation integration/generation | Test planning integration | Customizable workflow | Unicode support | LDAP user authen. | Custom Fields | Email Integration (Both ways) [4] | |
| Google Code Hosting | Google Code | free | Python | Web, RSS | BigTable | Subversion,Mercurial | Wiki syntax, email notification, linking to Subversion commits, custom fields/values for issues | Yes, custom fields, issue templates and reports | Yes | Yes | Email notification about issue updates, but not about issue creation | |||
| h2desk | Heathco | Proprietary | PHP | Web, e-mail, RSS | MySQL | Email management, trouble tickets, knowledge base, troubleshooter, file manager, auto-responders, reporting | Yes | Yes | Yes | Yes | Yes | |||
| HelpSpot | UserScape | Proprietary | PHP | Web, e-mail, RSS, API | SQL Server, MySQL, PostgreSQL | reporting: integrated charts and reports, export to Excel | Yes | Yes | Yes | Yes | ||||
| HelpSTAR | UserScape | Proprietary | PHP | Web, e-mail, RSS, API | SQL Server, ] | reporting: integrated charts and reports, export to Excel | Yes | Yes | Yes | Yes | ||||
| IBM Rational ClearQuest | Rational Software | Proprietary | kernel: executables for several platforms; hooks: Perl and Visual Basic | Web, Windows client, e-mail | IBM DB2, Oracle, SQL Server, Access, Sybase ASA | ClearCase AccuRev | reporting: integrated charts and interface to Crystal Reports | Yes | Yes | Yes | Yes | Yes | Yes | |
| IgnitionDesk | RattleSoft | Proprietary | .NET / C# | Windows | Microsoft SQL Server 2005 or higher | export reports to Excel 2007 (Advanced charting and filtering) and Outlook 2007 | Yes | Yes, Active Directory | Yes, partial support | No | ||||
| Instant Business Network | Mediachase | Hosted version or local server package | C# | Web, Optional Windows client for secure messaging, MS Office integration | SQL Server | CVS, Team Foundation Server | Reporting: Canned as well as Custom Reports available | Yes | Yes | Yes | Yes | Yes | Yes | |
| IssueNet | Elsinore Technologies Inc. | Proprietary | ASP.NET, C#, C++ | Web, Winforms, E-Mail, Outlook plugin, Visual Studio plugin, | SQL Server | Subversion, Visual SourceSafe, Perforce | Advanced reporting, configurable dashboards, Microsoft Project integration | Yes | Yes | Yes | Yes | Yes | ||
| IssueTrackerProduct | Peter Bengtsson | ZPL | Python | Web, e-mail | ZODB | Yes | Yes | Yes | Yes | Yes | Yes | |||
| Issuetrak | Issuetrak Inc. | hosted, Proprietary | ASP | Web | Microsoft SQL Server | Yes | Yes | Yes | Yes Active Directory | Yes | Yes Inbound and Outbound | |||
| itracker | itracker.org | LGPL | Java | Web | MySQL (Hibernate) | No | No | No | Yes | Yes | Yes | Yes | No | |
| Issue Tracking Anywhere | Dynamsoft Corporation | Hosted, Proprietary | ASP.NET, C# | Web | Microsoft SQL Server | reporting: integrated charts and reports | Yes | Yes | No | Yes | Yes | |||
| IssueView | IssueView | Proprietary | ASP.NET, C# | Windows, Web, Mobile, Email | SQL Server, Access | .xsl based Reporting, charts, graphs | Extensive, Configurable, Execute SQL. Stored Procs | Yes | Yes Active Directory | Yes | Yes Inbound and Outbound | |||
| Jitbit HelpDesk | Jitbit | Proprietary | ASP.NET, C# | Web, Email, Notifications | MS SQL Server | reporting, charts, graphs, file attachments | Yes | Yes, Windows-integrated authentication | Yes | Yes, both ways: email-to-issue, issue-to-email | ||||
| k Systems Management Appliances [1] | KACE | Proprietary | PHP | MySQL, Apache | [MySQL] | Yes | Yes | Yes | Yes | Yes | ||||
| Liberum Help Desk | Doug Luxem | GPL | ASP | Web | SQL Server, Access | |||||||||
| LibreSource | Artenum | GPLv2 | HTML/Java on all platforms | Web | PostgreSQL | Subversion, LibreSource Synchronizer | Yes | |||||||
| System | Creator | License | Implementation language |
User interface |
Back end | Source code revision control system integration[1] | Dynamic documentation integration/generation | Test planning integration | Customizable workflow | Unicode support | LDAP user authen. | Custom Fields | Email Integration (Both ways) [5] | |
| Open Project Manager | Free Hosting | GPLv2 | Java, Javascript, AJAX | Web | MySQL, PostgreSQL, SQL Server | No | Yes Velocity, Iterations planning | No | Yes fully customazible, buttons | Yes | No | Color Labels | Yes Outbound SMTP, (SSL/TLS) | |
| Microsoft Dynamics CRM | Microsoft | Proprietary, Commercial | .NET | Web, Web services, Outlook, e-mail | Microsoft SQL Server | No | reporting: integrated charts and reports, export to Excel, Mail Merge | No | Yes | Yes | Yes - Active Directory | Yes | Yes, two-way | |
| Mojo Helpdesk | Metadot | online / hosted only | Ruby on Rails, AJAX | Web, e-mail | RSS, API, Web service | Yes | Yes | Yes | Yes | Yes | Yes | Yes | ||
| OTRS | otrs.org | GPL | Perl | Web/E-Mail | MySQL, PostgreSQL, Oracle, SQL Server | Advanced reporting, configurable dashboards | Yes | Yes | Yes | Yes | Yes | |||
| PerlDesk | LogicNow Limited | Commercial | draft | to be completed | ||||||||||
| Pointinsight | LinkEdge Technologies | Commercial | J2EE | Web (Jsp, AJAX) | Oracle, SQL Server | No | Yes | No | Yes | Yes | Yes | Yes | Yes Outbound SMTP
| |
| Polarion ALM Enterprise | Polarion Software | Proprietary | Java + AJAX OSGi standard | Web (AJAX), Eclipse plug in | Apache HTTP Server , Java Application Server, Portal JSR-168 compatible, Subversion , Web Services, Open API | Subversion | Subversion-based Wiki, CMMI & XP Knowledge base & reports, real-time customizable dashboards, PDF export, Word/Excel export, customizable reports | Yes (using "LiveDoc" feature if test plan is described in Excel; free HP TestDirector Connector available) | Yes | Yes | Yes | Yes | SMTP automatic notifications, create issues from email (Both ways) | |
| Project Kaiser | Triniforce | free, Commercial | Java, GWT | Web | Derby, MySQL, SQL Server | No | Yes Built-in wiki | No | No not yet | Yes | No | No | Yes Outbound SMTP | |
| QueWeb | Queplix Corp. | GPLv2 and Enterprise | Java, J2EE, Google Web Toolkit GWT | Web Thin Client | MySQL, PostgreSQL, SQL Server, Oracle, Informix, Sybase,DB2 | CVS, Subversion, Perforce, Microsoft Team Server, AccuRev, Visual SourceSafe, ClearCase | Yes XLS adhoc reporting, export XML, PDF, HTML, Excel, Word | Yes Dynamic Workflow Engine, Auto-conversion from legacy | Yes | Yes Single Sign on, SSL, Kerberos, 128 bit encryption | Full IDE support (Eclipse or IDEA), XML Metadata designer | Yes Inbound and Outbound, Email Routing, Ticket Autocreation | ||
| Remedy Action Request System | BMC Software | Proprietary | thick Windows client, Web, Web service | Oracle, SQL Server, DB2, Informix, Sybase ASA | With RKM, the Remedy Knowledge Base product from BMC | No | Yes[6] | Yes | Yes | Yes | ||||
| Request Tracker | Best Practical Solutions, LLC | GPL | Perl | Web, e-mail, command-line | MySQL, PostgreSQL, Oracle | Subversion, CVS | Yes Through RTFM[7], a plugin | Yes | Yes | Yes[8] | Yes | Yes | ||
| Resolve | Resolve | Proprietary | .NET, SQL Server | Thick Windows client, Web service | MySQL | Yes Mail Merge and Document Management System Integration | Yes | Yes | Yes | Yes[9] | Yes | Yes | ||
| RMTrack | RMTrack Issue Tracking Solutions Inc. | Proprietary | ASP, VB6, C++ | Web | Microsoft SQL Server | Advanced reporting, integrated charts, export to Excel | No | Yes Extensive and dynamic |
No | Yes Microsoft Active Directory |
Yes | Yes Outbound SMTP, Inbound (S)POP3 | ||
| Roundup | Ka-Ping Yee, Richard Jones | MIT license (ZPL v 2.0 for the template system) | Python | Web, e-mail, command line | SQLite, MySQL, PostgreSQL, Berkeley DB | Subversion[10] | wiki can be integrated or linked[11] | Yes | Yes | Yes[12] | Yes | Yes | ||
| System | Creator | License | Implementation language |
User interface |
Back end | Source code revision control system integration[1] | Dynamic documentation integration/generation | Test planning integration | Customizable workflow | Unicode support | LDAP user authen. | Custom Fields | Email Integration (Both ways) [13] | |
| ServiceCenter | Peregrine Systems | Proprietary | Web | |||||||||||
| ServiceWise | TechExcel Software | Commercial | C++, ASP.NET | Web, Windows Client | MS SQL, Oracle | Reporting, Dynamic Reports via Web Links | Yes, via DevSuite integration | Yes | Yes | Yes | Yes | Yes | ||
| SharpForge | XP Software Services | New BSD | C#/.NET | Web, RSS, email, | SQL Server/MSDE, ASP | Subversion | Standard HTML content loaded directly out of the Subversion repository. | No | No | Yes | No | No | No | |
| Simpleticket | Spur | GPL [2] | Ruby on Rails | Web | MySQL, PostgreSQL | Subversion | ||||||||
| Spiceworks Desktop | Spiceworks | Proprietary, freeware | Ruby on Rails | Web, e-mail | sqlite | asset inventory, reporting, ticket-based help desk | ||||||||
| SupportCalls with Outlook | AssistMyTeam SMB Solutions | Proprietary | .NET | Microsoft Outlook, Web | MS Exchange Server | Yes | Yes | Yes | Yes | Yes | Yes | Yes | ||
| SupportCenter Plus | ManageEngine | Free, Trial, Commercial | draft - to be completed | Web interface, e-mail notifications | MySQL, MSSQL | Yes | Yes | Yes | ||||||
| SupportPRO SupportDesk | SupportPRO | Commercial, Source Available | PHP | Web, e-mail | MySQL | No | Reporting engine, Integrated Knowledge Base | Yes | Provides a custom workflow, SLA compliance | Yes | No | Yes | Yes | |
| SupportSuite | Kayako helpdesk software | Proprietary | PHP | Web, e-mail, SMS, WAP | MySQL | e-mail management, ticket-based help desk, live chat, knowledgebase, troubleshooter, file management, reporting | Yes | Yes | Yes | Yes | Yes | |||
| Support Trio | ActiveCampaign,Inc. | Commercial | draft | to be completed | ||||||||||
| TagTicket | TagTicket Ltd | Commercial | PHP | Web, RSS, Email | MySQL | Yes Ticket & File Tagging. Knowledge Base Creation | Yes | Yes | ||||||
| Target Helpdesk Software | Target Helpdesk | Proprietary | .NET | Windows, Web, e-mail | SQL Server 2005 Express and Enterprise | Yes | Yes | Yes | Yes | Yes | Yes | Yes | ||
| System | Creator | License | Implementation language |
User interface |
Back end | Source code revision control system integration[1] | Dynamic documentation integration/generation | Test planning integration | Customizable workflow | Unicode support | LDAP user authen. | Custom Fields | Email Integration (Both ways) [14] | |
| tBits Expediter | tBits Global | Proprietary | Java | Windows client, Web, e-mail, Web services, SMS, Tortoise SVN, Outlook plugin, Lotus plugin | SQL Server,Oracle | CVS, Subversion, Perforce, Team Foundation Server, AccuRev, Visual SourceSafe, ClearCase | Reporting engine, Export to Excel, Provide a datasource plugin of BIRT, | Yes | Provides a custom workflow, XML based rules, Java Based Plugins, SLA compliance | Yes | Yes | Yes | Yes. Also provides a Email commands to update each field. | |
| Team Foundation Server | Microsoft | Proprietary, Commercial | .NET | Web, Windows, Visual Studio, MS Excel, MS Project | MS SQL Server | Team Source | Yes - workflow definitions, process documentation | Yes | Yes - | Yes | Yes - Active Directory | Yes - | Yes | |
| TeamSupport.com | Muroc Systems, Inc. | Commercial, hosted SaaS. First 3 users free. | ASP.NET | Web, e-mail, Customer Portal | SQL Server | Exports to Excel, custom reporting | Yes | Yes | Yes both directions plus tickets can be subscribed to | |||||
| Teamwork (software) | Open Lab | Proprietary, some parts LGPL | Java | Web, e-mail | all relational (uses Hibernate) | Yes. Also Subversion integration. | Yes | Yes | Yes | Yes | Yes | Yes | Yes. Also provides notification engine, actions by e-mail. | |
| Tele-Support HelpDesk (software) | Resource Dynamics, Inc | Commercial, free trial available | Win32 | Windows, Web, EMail | Access, MSSQL | reporting: crystal reports and fast-reports interface. | No | Yes | Yes | No | Yes | Yes | ||
| ThinMind.com | Shift Technologies, Inc. | Hosted | Microsoft .NET | Web | SQL Server | Flexible PDF reporting and export to CSV, XML, Text | Yes | Yes | No | Yes | No Inbound POP3, IMAP4 | |||
| Track-It! Help Desk | Numara Software | Commercial | .NET | Windows | SQL Server, Oracle | Yes | Yes | Yes | Yes | Yes | ||||
| Tracker | PhaseWare, Inc. | Hosted and Client Server | .NET | Windows | SQL Server 2005 | Yes | Yes | Yes | Yes | Yes | Yes | Yes | ||
| Unicenter Service Desk (USD) | Computer Associates (CA) | Proprietary | C++ | Web, e-mail, API, batch, web services, JAVA client | SQL Server, Ingres, Oracle | reporting: integrated text reports. External MS Access predefined, Crystal report Predefined. | No | Yes | Yes | Yes | Yes | Yes | ||
| VisionProject | Visionera AB | Proprietary | Java | Web (hosted or installed version), e-mail, web service | SQL Server, MySQL | Yes, Subversion | Yes, reporting, scheduled reports by mail, knowledgebase, support center, spam protection, charts, export to PDF, Excel, CSV, XML, MS Project | Yes | Yes | Yes | Yes | Yes | Yes | |
| Web Help Desk | MacsDesign Studio, LLC | Proprietary | Java | Web, e-mail | OpenBase, FrontBase, MySQL, SQL Server, PostgreSQL, Oracle | Dynamic request forms based on category choice, Dynamic auto-routing of request tickets, Auto FAQ generation, Integrated charts and reports, context sensitive help | Yes | Yes | Yes Microsoft Active Directory or LDAP |
Yes | Yes | |||
| Webolize | Webolize LLC | opensource | C# | Web (hosted and installed on own server) | SQL Server | |||||||||
| Wrike | Wrike, Inc. | hosted, Proprietary | Java | Web (hosted and installed on own server), email | PostgreSQL | Subversion | real-time customized reports, export to Excel, scheduled reports by mail, alerts, discussions, Gantt charts, | API available for any integration | Yes, unlimited number of workflow templates | Yes | Yes, two-way email integration with any email software | |||
| XMsuite | XMsuite.com | online / hosted (free) | .NET | Web, e-mail | MS SQL Server | Yes | Yes | Yes | Yes | Yes | Yes | |||
| Zendesk | Zendesk, ApS | Proprietary | Ruby on Rails | Web, Web services, RSS, e-mail, REST | MySQL | reporting: integrated charts and reports, export to Excel | Yes | Yes | Yes | Yes, two-way | ||||
| System | Creator | License | Implementation language |
User interface |
Back end | Source code revision control system integration[1] | Dynamic documentation integration/generation | Test planning integration | Customizable workflow | Unicode support | LDAP user authen. | Custom Fields | Email Integration (Both ways) [15] |
Bug Tracking Systems
| System | Creator | License | Implementation language(s) |
User interface |
Back end | Source code revision control system integration[1] | Dynamic documentation integration/generation | Test planning integration | Customizable workflow | Unicode support | LDAP user authen. | Launch Date | Last Update |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 16bugs | Michele Finotto & Wonsys S.r.l. | Proprietary (hosted) | Ruby on Rails | Web & e-mail | N/A (Hosted) | Yes | 03-2006 | 2008 | |||||
| AceProject | Websystems, Inc. | Proprietary | ASP | Web | Access, SQL Server | 2001 | 2007-10-01 | ||||||
| AdminiTrack | AdminiTrack | Commercial, hosted since 2000 | ASP.NET | Web interface, e-mail notifications | SQL Server | Statistical reports, Stats, Custom Report & Charts, Export to Excel/CSV | Yes | N/A | Yes | Yes very flexlible two-way, email-to-issue | |||
| Avalon | Vermont Whisper | Proprietary | VB.Net | Windows | SQL Server 2008 or newer | No | Yes, Parallel Task Workflows | Yes | 11-2008 | 2008 | |||
| AVS woodpecker issue tracker | AVS GmbH | Proprietary | PHP | Web | MySQL | integrated charts and reports | Yes | ||||||
| Arctic | Olate Ltd | Proprietary | PHP | Web (installed on own server or hosted) | MySQL | ||||||||
| bugUp | InformUp.com | Proprietary | ASP, C# | Windows, Web, e-mail | Access|SQL Server 2005 Express | Yes | Yes, Both Tests Management and Bug Tracing in the same system | Yes, Fully Customized Workflow | Yes | Yes | 2005-01-01 | 2009-04-04 | |
| BugAware | Jackal Software | Proprietary | ASP | Web | Access, SQL Server | Yes | Yes | ||||||
| BugSentry | IT Collaborate | Proprietary | |||||||||||
| BugTracker.NET | Corey Trager | GPL | ASP.NET/C# on Windows | Web, e-mail | SQL Server, SQL Server Express | Subversion | integrated charts and reports | Yes | Yes | Yes | Yes | 2002 | 2009-06-05 |
| BugZap | Andrey Kapustin, Cybernetic Intelligence | Proprietary | C# | Windows, no Server needed | Proprietary | No | reporting / charts available | Yes | Yes | Yes, rtf support | No | 05-Aug-2008 | 2008 |
| Bugzero | WEBsina Software | Proprietary | Java | Web, e-mail | JDBC: MySQL, PostgreSQL, Oracle, SQL Server, DB2, Sybase ASA, Access |
CVS, Perforce | source control | Yes, per project | Yes | ||||
| Bugzilla | Mozilla Foundation | MPL | Perl | Web, e-mail, RSS, Web service, command-line | MySQL, PostgreSQL | CVS, Subversion, Perforce, AccuRev - (see site for up-to-date list) | reporting: integrated reports and charts, scheduled reports by mail | Testopia | Yes, as of Bugzilla 3.2[16] | Yes | Yes | 1998-09-19 | 2009-03-30 |
| Clarity | korzh.com | Proprietary | Java | Web | filesystem | Subversion | Yes | ||||||
| ClearQuest | IBM Rational | Proprietary | Java | Rich Client, Web and Eclipse plugin | Oracle, SQLServer, DB2 | ClearCase | Yes | Yes | Yes | Yes | Yes | 1998 | 2009 |
| Codendi | Xerox | GPL v2 | PHP | Web, e-mail, RSS, API | MySQL, | CVS, Subversion, | Document manager, Wiki, Customizable charts, graphs & reports, Notifications, Emails, Surveys | Yes Salomé TMF | Yes | 2001 | 2008/06/01 | ||
| Collaboa | Johan Sørensen | MIT License | Ruby on Rails | Web | MySQL | Subversion | |||||||
| CompassTMS | BBLsolutions | Proprietary | [WIN32] | Windows client/server (3-tier), e-mail. Defect management, Change Management, Release Management - integrated with Test Management System. | SQL Server, Oracle | No | Yes | Yes | Yes | Yes | Yes | ||
| CVSTrac | D. Richard Hipp | BSD variant | C | Web | SQLite | CVS, Subversion, Git | integrated wiki | ||||||
| Debbugs | Debian | GPL | Perl | Web, local, email | Flatfile, BDB indexes | VCS Agnostic, DAK integration | No | No | No | Yes | N/A | ||
| Defect Manager | Tiera Software | Free 5-Users | C++, C#, ASP.NET | Windows, Web, local, e-mail | Oracle, SQLServer, Jet Engine (Access database) | VSS, PVS | Knowledgebase, Client Support Portal | Yes | Yes | Yes | Yes | 2000-12-21 | 2008-03-15 |
| Defect Tracker | New Fire | Free 5-Users | Java | Web, local, email | Major databases | VSS, PVS | Yes | Yes | Yes | Yes | |||
| DisTract | Matthew Sackman | 3-clause BSD | Haskell, Javascript | Web (Firefox only) | Monotone | Monotone | No | No | Yes | N/A | |||
| DITrack | Vlad Skvortsov, Oleg Sharov, Ivan Glushkov | BSD | Python | command line | Subversion | Subversion | |||||||
| EmForge | EmDev | LGPL | J2EE | Web, Eclipse via MyLyn, e-mail, RSS, Visual Studio plugin, Pocket PC client | IBM DB2, Oracle, SQL Server, MySQL, PostgreSQL, Firebird, Hypersonic SQL, InterBase | Subversion, CVS, Mercurial | JasperReports | Yes | Yes | Yes | 2006-09-08 | 2008-12-08 | |
| eTraxis | Artem Rodygin | GPL | PHP | Web, e-mail | MySQL, PostgreSQL, SQL Server, Oracle | built-in reporting engine | Yes, unlimited # of workflow templates | Yes | Yes | ||||
| Eventum | MySQL AB | GPL | PHP | Web, e-mail, IRC | MySQL | [CVS, Subversion] | |||||||
| FIT-BugTrack | Alcea Technologies, Inc. | Proprietary | HTML/Java on all platforms | Web, e-mail | flat file or JDBC (SQL Server 2000, Oracle, MySQL, etc.) | Visual SourceSafe, Perforce, CVS | reporting: integrated charts and reports, export to MS Project to create Gantt charts | TestSpec module | Yes | Yes | Yes | ||
| fixx | hedgehog lab | Proprietary | Java | Web, REST, e-mail | DB2, Firebird, HSQLDB, MaxDB, MySQL, Oracle, PostgreSQL, SQL Server, Sybase ASA | flexible filtering and reporting engine with the ability to export to CSV, Excel, PDF etc | Yes | 2008 | 2008-07-14 | ||||
| Flyspray (bug tracking software) | flyspray.org | LGPL | PHP | Web, e-mail, Jabber | ADOdb | ||||||||
| FogBugz | Fog Creek Software | Proprietary | ASP/VBScript on Windows, PHP on Mac and Linux | Web, e-mail, RSS, REST | Microsoft Jet, SQL Server, MySQL | Visual SourceSafe, Perforce, CVS, Subversion, SourceGear Vault | Integrated wiki | Yes | Yes | ||||
| Fortress | SourceGear | Proprietary | C# | Web, email, RSS, Standalone Client (Windows), IDE Integration (Visual Studio, Eclipse), Command-line client (Windows, Mac, Unix-like) | SQL Server | All SourceGear Vault version control features are included in Fortress | Yes | Yes | 2007 | 2007-12-11 | |||
| Gemini | Countersoft | Free, Commercial, Hosted, Open Source, Not for Profit | C#/ASP.NET | Web, Windows, E-mail, Web Services, Outlook, Visual Studio, MSN Messenger | SQL Server/MSDE | Subversion, Visual SourceSafe | Yes MS Excel, PDF, CSV | Yes | Yes | Yes | 2003 | 2008-09-12 | |
| GNATS | Free Software Foundation | GPL | C | Web, e-mail, Unix clients | MySQL | CVS | |||||||
| HP Quality Center | Hewlett-Packard, formerly Mercury Interactive | Proprietary | C++ (Visual Studio.NET 2005) (client), Java (server) | Web, e-mail | SQL Server, Oracle | AccuRev | Yes | Yes | Yes (Custom fields and VBScript coding) | Yes | |||
| IBN Help Desk | Mediachase | Hosted version or local server package | C# | Web, Optional Windows client for secure messaging, MS Office integration | SQL Server | CVS, Team Foundation Server, | Reporting: Canned as well as Custom Reports available | Yes | Yes | Yes | Yes | 1997 | 2008-05-12 |
| IssueNet | Elsinore Technologies Inc. | Proprietary | ASP.NET, C#, C++ | Web, Winforms, E-Mail, Outlook plugin, Visual Studio plugin, | SQL Server | Subversion, Visual SourceSafe, Perforce | Advanced reporting, configurable dashboards, Microsoft Project integration | Yes | Yes | Yes | |||
| IssueView | IssueView.com | Proprietary | ASP.NET, C# | Windows, Web, Mobile, E-Mail | Microsoft SQL Server, Access | .xsl based reporting, charts, graphs | Yes | Yes | Yes | 1999 | 2008 | ||
| IZZUEZ | IZZUEZ | Proprietary | PHP | Web (hosted) | SQLite | No | No | No | No | Yes | No | 2008 | 2009 |
| JIRA | Atlassian Software Systems | Proprietary, free for proved nonCommercial | Java | Web, e-mail, RSS | DB2, Firebird, HSQLDB, MaxDB, Mckoi, MySQL, Oracle, PostgreSQL, SQL Server, Sybase ASA | ClearCase, AccuRev, Perforce, CVS, Subversion, Visual SourceSafe (beta) | Atlassian Confluence (enterprise wiki) | Atlassian Bamboo (continuous integration & testing, via plugin) | Yes | Yes | Yes | 2003 | 2008-September-02 |
| JTrac | Jtrac.info | Apache-style License | Java | Web, e-mail | HSQLDB, MySQL, PostgreSQL, SQL Server | Nov. 2008 | |||||||
| Mantis | Mantis | GPL | PHP | Web, e-mail | MySQL, PostgreSQL, MS SQL | Yes, support for CVS, Subversion | Yes, Integration of MediaWiki,DokuWiki,XWiki | No | Yes | Yes | Yes | 2000 | 2008-12-12 |
| OnTime | Axosoft | Proprietary | C#/.NET | Web (hosted or locally installed), Windows client, Visual Studio .NET 2003/2005 integration, e-mail | SQL Server | Perforce, SourceGear Vault, Visual SourceSafe, Subversion, CVS | custom reporting engine, integrated wiki, customer web portal, email notification and alert system | can be integrated with freely available SDK | Yes, unlimited # of workflow templates | Yes | Yes | ||
| pragma::tims | QuestByte Ltd. | Proprietary, free for nonCommercial | Java | Java-Client for all platforms, Web | MS SQL, PostgreSQL, Oracle | Yes: Subversion | Yes | Yes | |||||
| phpBugTracker | ? | GPL | PHP | Web, e-mail. Focus on easy setup, lightweight operation. | Oracle, PostgreSQL, MySQL | No | No | No | Yes | Yes | No | ||
| Picket | Serge Matveenko | GPL | Python using Django (web framework) | Web, e-mail | All Django supports | No, planning | built in Markdown formating | No | Yes | Yes | Yes, through special Django authentication backend | 2008-07-18 | 2009-05-18 |
| Projistics | Nagarro | Proprietary | C#/.NET/Com+ | Web (hosted or locally installed) | SQL Server | Yes, Enterprise model | Yes | No | Yes | Yes | Yes | ||
| NetResults Tracker | NetResults Corp | Proprietary | ASP, JavaMail | Web, e-mail | SQL Server, Oracle, Access | Visual SourceSafe | integrated reports & charts, knowledgebase, alerts, discussion | Yes | Yes | Yes | |||
| Quality Assurance Studio - Problem Tracking and Reporting (QAS.PTAR) | OBJENTIS Software Integration GmbH | Proprietary | IBM Lotus Notes | Web, e-mail, groupware | IBM Lotus Domino or SQL Database (DB2, Oracle ...) | Yes | Yes | ||||||
| Redmine | Jean-Philippe Lang | GPL | Ruby on Rails | Web, E-mail, Atom | MySQL, PostgreSQL, SQLite | Yes, Subversion, CVS, Bazaar, Darcs, Mercurial, git | Yes, integrated wiki, discussion forums, news blogs, email integration, calendars, Gantt Charts, export to PDF, export to Excel/CSV | Yes | Yes | Yes | 2006 | 2009-03-07 | |
| Retrospectiva | Dimitrij Denissenko | MIT License | Ruby - Ruby on Rails | Web, RSS | MySQL, PostgreSQL, SQLite, DB2, SQL Server, Oracle | Subversion | flexible extension interface, wiki, announcement blog, spam protection | Yes | |||||
| Scarab | Tigris.org | Apache-style license | Java | Web | MySQL, PostgreSQL, Oracle[17] | Yes[18] | |||||||
| Sifter (software) (home page) | Next Update | Proprietary | Ruby on Rails | Web (hosted) | MySQL | No | No | No | No | No | 2008 | 2009-04-25 | |
| TeamTrack | Serena Software | Proprietary | C++ | Web | Oracle, DB2, Sybase ASA, SQL Server, Access | Accurev | Yes | Yes | Yes | ||||
| The Bug Genie | zegenie Studios | MPL 1.1 | PHP, Javascript | Web, e-mail | MySQL | Yes, Subversion | reporting: customizable, exportable | Yes | Yes | February, 2002 | May 4, 2009 | ||
| StarTeam | originally Starbase Corporation, currently Borland | Proprietary | Java, C++, others | 6 varieties of custom client (Java IDE, command line, integrated into various Borland IDEs, custom SDK clients, Visual Studio client) | SQL Server recommended, Oracle, DB2 supported | custom | Borland provides full suite | ||||||
| TeamSupport.com | MurocSystems, Inc. | Hosted, First 3 users free | ASP.net | Rich web interface & e-mail integration. Designed to integrate the development teams with the customer support and QA teams and provide a single tool for both groups to use. | SQL Server | Subversion, others soon | Yes, designed to be used by QA team | Yes | 2008 | 2009 (updates ongoing) | |||
| TestDirector | Mercury Interactive | Proprietary | Internet Explorer | No | included | ||||||||
| TestTrack Pro | Seapine Software | Proprietary | C++ | Web; Windows, Mac OS X, and Linux clients | Native Cross Platform Database, MySQL, SQL Server, Oracle | Surround SCM, Visual SourceSafe, ClearCase, PVCS, Perforce, CVS, Subversion, StarTeam, SourceOffSite Classic | integrated charts and reports, external reporting supported through ODBC interface | Yes, with TestTrack TCM | Yes | Yes | Yes | ||
| Teton Suite | Solitude Media | Commercial, free trial available | C#/.Net | Windows, Web, EMail | SQL Server 2005/2008 | reporting: Active Reports | Yes | Yes | Yes | No | 10-30-2008 | 10-30-2008 | |
| TiC@re (home page) | VARIO Software GmbH | Commercial, free trial available | Delphi | Windows | Firebird | Flexible PDF reporting and export to CSV, XML, Text, RTF, HTML | Yes | Yes | Yes | 2008-10-27 | 2008-12-08 | ||
| Trac | Edgewall Software | BSD variant | Python | Web | SQLite, PostgreSQL, MySQL | Yes, Subversion (built-in), Darcs, Bazaar, Mercurial, Perforce, Git | Yes, integrated wiki | plugin | Yes | Yes | plugin | 2006-10-01 | 2009-03-30 |
| Track+ | Trackplus | Proprietary | Java | Web, e-mail | IBM DB2, Oracle, SQL Server, MySQL, PostgreSQL, Firebird, Hypersonic SQL, InterBase | CVS, Subversion | Advanced reporting (JasperReports), configurable dashboards, Microsoft Project integration | Yes, multiple per issue type and project | Yes | Yes | 2008-06-05 | ||
| TrackRecord | Compuware | Proprietary | Web, Windows | Yes | Yes | ||||||||
| TrackStudio Enterprise | TrackStudio | Proprietary | Java | Web, e-mail | HSQLDB, Firebird, SQL Server, MySQL, DB2, Oracle, PostgreSQL | CVS, Subversion | integrated reporting, charts, export to PDF, Excel, CSV, XML, MS Project | Yes, multiple workflows per project | Yes | Yes | |||
| Unfuddle | Subventurate LLC | Proprietary | Ruby on Rails | Web, e-mail | MySQL | Subversion (Web-based and over SSL), Git | integrated blog, source control and project management tools | ||||||
| VisionProject | Visionera AB | Proprietary | Java | Web (hosted or installed version), e-mail, web service | SQL Server, MySQL | Yes, Subversion | Yes, reporting, scheduled reports by mail, knowledgebase, support center, spam protection, charts, export to PDF, Excel, CSV, XML, MS Project | Yes | Yes | Yes | Yes | 2003 | 2008-03-02 |
| Volo Fixer | Volo, LLC | GPL | PHP | Web | SQLite | Yes | Yes, Volo can add | ||||||
| WorkRoll | WorkRoll.com | Proprietary | JSP/Java | Web, e-mail | Proprietary database | ||||||||
| Wrike | Wrike, Inc. | hosted, Proprietary | Java | Web (hosted and installed on own server), email | PostgreSQL | Subversion | real-time customized reports, export to Excel, scheduled reports by mail, alerts, discussions, Gantt charts, | API available for any integration | Yes, unlimited number of workflow templates | Yes | 2006 | 2008-04-15 | |
| XMsuite | XMsuite.com | online / free hosted | .NET | Web, e-mail | MS SQL Server 2005 | Yes | Yes | Yes | Yes | Yes | |||
| yKAP | DCom Solutions | Proprietary | ASP , COM+ | Web | SQL Server | Custom Analysis reports | API available for any integration | Yes | Yes | ||||
| BugTrack | BugTrack | Free | ASP , Java, PHP, Perl | Windows, maybe others | MySQL, Access, SQL Server etc. |
Distributed Bug Tracking
| System | Creator | License | Implementation language(s) |
User interface |
Back end | Source code revision control system integration[1] | Launch Date | Last Update | SourceCode |
|---|---|---|---|---|---|---|---|---|---|
| bugseverywhere | Aaron Bentley | gplv2 | python | web cli | .be subdir | bzr, arch | 2008-11-24 | http://bzr.bugseverywhere.org/be | |
| cil | Andrew Chilton, ea. | gplv3 | perl | cli | text files in 'issues' directory | any? | 0.5.1, 2008-10-09 | git://github.com/andychilton/cil.git | |
| dbug | Yann Ramin and Jey Kottalam | ? | python | cli | yaml files in subdir of vcs root | git? | 0.0.1, 2008-05-16 | git://git.stackfoundry.com/dbug.git | |
| distract | Matthew Sackman | bsd | haskell | Distract.* branches in monotone repository | monotone | 0.2.5, 2007-08-07 | http://www.distract.wellquite.org/downloads/DisTract-0.2.5.tar.gz | ||
| ditrack | Vlad Skvortsov | bsd | python | web cli | svn | 0.8, 2008-06-29 | http://www.ditrack.org/files/ditrack-0.8.tgz | ||
| ditz | William Morgan | gplv3 | ruby | cli | yaml files in .ditz sub dir of vcs root | any | 0.5 / 2008-08-20 | git://gitorious.org/ditz/mainline.git | |
| fossil | D. Richard Hipp | gplv2 | c | web cli | fossil | fossil | 2009-05-09 | http://www.fossil-scm.org | |
| git-case | bartman | ? | bash | cli batch | .git/case/, and 'cases' branch | git | 2008-07-08 | git://github.com/bartman/git-case.git | |
| git-issues | John Wiegley | bsd | python | cli batch | 'issues' branch of git repository | git | 0.3, 2008-09-12 | git://github.com/jwiegley/git-issues.git | |
| ikiwiki | Joey Hess | mostly gplv2 (mixed) | perl | web | git, darcs, bzr, svn, monotone, mercurial, tla | any | 3.11, 2009-05-05 | git://git.ikiwiki.info/ | |
| sd | syncwithus/bestpractical | mit | perl | cli batch | prophet p2p database | git, more? | 0.01, 2009-05-08 | git://github.com/bestpractical/sd.git | |
| stick | thomas harning | ? | lua | cli | sqlite3 db file 'cache.db' in root | any? | 0.0.0, 2008-08-19 | git://git.eharning.us/stick | |
| ticgit | Scott Chacon | mit | ruby | web cli | 'ticgit' branch of git repository | git | 0.3.6 2008-05-10 | git://github.com/schacon/ticgit.git |
See also
- Help desk
- Issue tracking system
- List of personal information managers
- List of project management software
Notes
- ^ a b c d e f g h i See also Scmbug.
- ^ It sends the email notifications to users as well as accepts replies and updates the system accordingly.
- ^ It sends the email notifications to users as well as accepts replies and updates the system accordingly.
- ^ It sends the email notifications to users as well as accepts replies and updates the system accordingly.
- ^ It sends the email notifications to users as well as accepts replies and updates the system accordingly.
- ^ Restricted to administrators
- ^ http://bestpractical.com/rtfm/
- ^ requires a third-party “overlay”
- ^ requires a third-party “overlay”
- ^ When customized like described here
- ^ described here (Roundup as Wiki) rsp. here (link formatting)
- ^ LDAP login customization recipe
- ^ It sends the email notifications to users as well as accepts replies and updates the system accordingly.
- ^ It sends the email notifications to users as well as accepts replies and updates the system accordingly.
- ^ It sends the email notifications to users as well as accepts replies and updates the system accordingly.
- ^ Bugzilla Custom Status Workflow.
- ^ "Scarab Databases". Scarab Documentation. Retrieved August 27.
{{cite web}}: Check date values in:|accessdate=(help); Unknown parameter|accessyear=ignored (|access-date=suggested) (help) - ^ "Scarab Workflow". Scarab Documentation. Retrieved August 27.
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