History of the MRT (Singapore)

The history of the Mass Rapid Transit system of Singapore commences with its planning in the 1960s, leading to its opening in 1987 with the launch of the 6 km section of the North South Line from Yio Chu Kang Station to Toa Payoh Station. It now has 4 lines in operation with a total combined route length of 138 km and 89 stations. The Light Rail Transit which opened in 1999 acts as a feeder service to the MRT network.

On December 15, 2011 the MRT network suffered what is likely to be the worst breakdown in its 24-year operating history. 'A power rail problem' made North-South Line trains suddenly lost power and ground halt in darkness and without ventilation for up to an hour accompanied only by light from mobile phones.

Construction of backbone network

Conceptualisation

The idea of constructing a rapid transit line in the country was initiated in 1967, when a four year State and City Planning study conducted by the Singapore government and the United Nations Development Programme. It was part of an urban renewal and development project which aimed to formulate a long-term comprehensive concept plan for guiding the country's future physical development. It was concluded that physical land constraints faced by the island nation, was not able to accommodate more roads to meet the rise in transportation demands. It was noted that the city state needed a rail transit system by 1992.

Bus vs. rail debate

It took 10 years since 1972 to design the MRT system, which continued all the way until the government gave permission to build the MRT.

Between 1972 and 1980, the participants of the study was the late President Ong Teng Cheong. He was then a member of the Ministry of National Development's Planning Department, after returning from overseas studies that same year. He became a fervent supporter and advocate of a rail based system; being an architect and an urban planner placed him in good stead. During the study, other countries were visited to study the technology and efforts needed to build the MRT system.

When he became the then-Minister for Communications (now the Ministry of Transport), he had to convince the cabinet in a debate in early 1980, that the S$ 5 billion needed for the system would be beneficial for the long-term development of Singapore. He argued that

"this is going to be the most expensive single project to be undertaken in Singapore. The last thing that we want to do is to squander away our hard-earned reserves and leave behind enormous debt for our children and our grandchildren. Now since we are sure that this is not going to be the case, we'll proceed with the MRT, and the MRT will usher in a new phase in Singapore's development and bring about a better life for all of us."

Therefore, a provisional Mass Rapid Transit Authority was established in July 1980, after the debate. However, Mr Ong faced strong opposition from other members of the cabinet, by Finance Minister Goh Keng Swee, due especially to the heavy investments involved. A team of specialists from Harvard University, recommended that an all-bus system would be sufficient into the 1990s, and would cost 50% less than a rail-based system.

Later on, two independent American transport and urban planning specialist teams were then appointed by the government to conduct their own independent reviews as part of the Comprehensive Traffic Study in 1981. This debate was also brought to national television in September 1980, which was rare at that time. The study came to a conclusion that an all-bus system would be inadequate as it would have to compete for road space which would have been increasingly overcrowded by then. The problem would be solved by building a rail system. Mr Ong hence declared in triumph on 28 March 1982, that

"the Government has now taken a firm decision to build the MRT. The MRT is much more than a transport investment, and must be viewed in its wider economic perspective. The boost it'll provide to long term investors' confidence, the multiplier effect and how MRT will lead to the enhancement of the intrinsic value of Singapore's real estate are spin-offs that cannot be ignored."

Construction begins

The permission to begin the construction of Singapore's then-largest public works project was given in May 1982. A ground-breaking ceremony commenced the construction on 22 October 1983 at Shan Road. The majority of the work was expected to be completed in 1992. This included 67 km of track to be constructed, with 42 stations, of which 26 would be elevated, 1 at grade and 15 underground. The network was constructed in stages, with the North South Line given priority as the line passed through the Orchard Road corridor as well as the Central Area, both of which faced a high demand for public transport. Also, it was near the more densely populated housing estates such as Toa Payoh and Ang Mo Kio. The MRT Corporation, now Land Transport Authority, was established on 14 October 1983, taking over the roles and responsibilities of the former provisional Mass Rapid Transit Authority. On 6 August 1987, it set up SMRT Corporation.

Initial opening

On 7 November 1987, the first 6 kilometres of the North South Line from Yio Chu Kang to Toa Payoh went into operation. The novelty resulted in thousands flocking to the 5 station segment of the line just to experience and try out the system. At the launching of Toa Payoh Station, Mr Ong was quoted as saying that

"this is like a 20-year affair from conception to delivery. Now the baby is born, to say that I am happy and pleased is an understatement."

Nine more stations from Novena to Outram Park were officially opened 12 December 1987 by then Deputy Prime Minister Goh Chok Tong. These trains ran as a through service from one end to the other even though Tanjong Pagar and Outram Park were on the East West Line.

On 12 March 1988, with the opening of six more stations from Tiong Bahru to Clementi on the East West Line, City Hall and Raffles Place become interchange stations between the two lines. On the same day, the system was officially launched by Mr Lee Kuan Yew, then Prime Minister of Singapore.

Nearing completion

The rest of the system opened rapidly in stages.

• 5 November 1988: Three stations on East West Line from Jurong East to Lakeside were opened.
• 20 December 1988: Two stations on North South Line from Khatib to Yishun were opened, completing the Northern section of the line.
• 4 November 1989: Marina Bay, the last station on the North South Line, was opened. Also opened were nine stations on the East West Line from Bugis to Tanah Merah. Hence forth, the system started to run as a two-line system, with the 2-level interchanges coming into full operation at City Hall and Raffles Place.
• 16 December 1989: Three stations on East West Line from Simei to Pasir Ris were opened, completing the Eastern section of the line.
• 10 March 1990: Three stations on a Branch Line starting from Jurong East to Choa Chu Kang were opened.
• On 6 July 1990, the last station on the East West Line, Boon Lay, was opened, which marked the completion of the system two years ahead of schedule.

Subsequent expansions

North South Line Woodlands Extension

Woodlands is a station on the Woodlands Extension. It was built with the Woodlands Regional Interchange located under the station.

Less than a year after the completion of the MRT project, the government announced in February 1991 their intentions to extend the system to Woodlands. Construction commenced in 1993, and the 16 km, 6 station elevated line was opened on 10 February 1996 at a total cost of S$ 1.2 billion. With this extension, the North South Line included the three stations on the former Choa Chu Kang Branch Line (Jurong East, Bukit Batok, Bukit Gombak and Choa Chu Kang), forming a continuous line from Jurong East to Marina Bay.

The construction of the extension was not without political fallout. For a long time, the politicians representing residences in the North-East area of the island had been calling for the construction of a planned North East Line. The announcement of the Woodlands Extension led to protests especially from opposition members of parliament, in particular from Chiam See Tong and Low Thia Khiang, representatives of Potong Pasir and Hougang constituencies respectively, with both areas potentially benefiting from such a line. The opposition members accused the government of favouring the Woodlands Extension over the North East Line due to opposition representation in the north-east area, arguing that there were far more residents in the north-east compared to the north, and questioned the rationale of building the Woodlands extension when the north was relatively undeveloped. Woodlands New Town was only half completed, and Sembawang New Town was still in the planning stage at that time.

More than a decade later, however, when the disputes with Malaysia over the railway land used by KTM escalated, it came to the fore that one of the criteria the Malaysian authorities had listed before they would consider shifting the existing railway station away from Tanjong Pagar was for the MRT system to be introduced to Woodlands. On 16 October 2003, in response to a question fielded in parliament, Professor S. Jayakumar, then Minister for Foreign Affairs, mentioned, that the Points of Agreement concluded between the two sides on 27 November 1990 included a clause stating that KTM will shift the station to a site adjacent or close to the Woodlands MRT Station within five years from the day the MRT to Woodlands is opened, something the KTM has not yet done.

Considering that the Points of Agreement was made in the year 1990, and followed quickly by an announcement to build the MRT line a year later in 1991, there is a possibility that the line was given priority over the North East Line due more to international and local political concerns than economic considerations alone.

Expo Station

The Expo Station opened on 10 January 2001, sporting a "space age" architecture designed by world renowned architect Sir Norman Foster. The roof is clad in titanium and its design enabled the platform to be free of any columns, freeing up space in a station which will be used by thousands of visitors to the massive 100,000 square metre Singapore Expo next door.

Dover Station

The Dover Station, built on the East West Line between the Clementi and the Buona Vista, was opened on 18 October 2001. The first station to be built over an operating rail line with no disruptions to train services (although trains drove by the site at a reduced speed during the construction phase), it was also the first elevated station with two side platforms on either side of the tracks, as opposed to having an island platform as in all other elevated stations.

Adjacent to the Singapore Polytechnic on one side, and undeveloped land on the other, the building of the station was met with reservations by some members of the public over its low catchment area. There were criticisms over the spending of "taxpayers' money" chiefly for use only by students of one educational institution. The government proceeded with the construction anyway, citing the catchment area extends to public housing flats on either end of the polytechnic, and that the undeveloped land opposite is slated for extensive development, largely residential in nature. This station has indeed brought much convenience to the students at the polytechnic.

Changi Airport Station

For a long time following its opening in 1981, Singapore Changi Airport relied on taxis and buses as the primary means of public transportation to the rest of the country. They served the airport well, but concerns over competition from other regional airports, some of which feature quick rail-based services to their city centres, such as the one from Kuala Lumpur International Airport, accelerated the government's plan to build a rail link to the airport.

Provision had long been made for a new line branching off from the existing East West MRT Line at the Tanah Merah MRT Station, with some conceptual plans showing a tentative route alignment to the airport along Airport Boulevard, continuing beyond the airport to Changi point, before turning southwest back toward the city along the east coast of the island. When the extension to the airport was finally announced, however, the route alignment showed a deviation from previous plans.

The final plan involved building only the first two stations, namely Expo, an elevated station directly adjacent to the Singapore Expo, and Changi Airport, an underground station built between Terminal Two and the since constructed Terminal Three. The alignment of the station at the airport was switched perpendicularly to an East-west direction, such that stairs and escalators lead to two of the terminals directly from either end of the station.

Changi Airport Station was opened on 8 February 2002, giving the airport its first rail link after less than 21 years of operations. Initially through services were operated from the airport to Boon Lay at the other end of the East West line, however due to ridership falling below expectations the service was reverted to shuttle mode in 2003.

North East Line

The entrance to Chinatown MRT Station at street level: the completion of the North East Line allowed the prominent ethnic neighbourhood of Chinatown to be connected by rail to the rest of Singapore's towns for the first time.

The North East Line, the first line operated by SBS Transit and among the first fully automated heavy rail lines in the world, opened on 20 June 2003. System problems delayed the line six months from the scheduled opening date of December 2002. The construction period of the North East line was fraught with many delays and some budget problems. It marked the pinnacle of a long and chequered history of over two decades since the conception of the line had taken place along with that of the original system which was eventually completed in 1990. As of May 2005, the line was still running at a deficit, and the line operator, SBS Transit, turns an overall profit because the profits from its public bus service exceed the losses from operation of the North East line. Running from HarbourFront where Singapore's former World Trade Centre building lies to Punggol to the northeast of the island, this line allowed for previously isolated or distanced areas to be linked up with the rest of Singapore by rail. The trains on the North East line are driverless and fully automated.

East West Line Boon Lay Extension

On 28 February 2009, the 3.8 kilometre Boon Lay Extension to the East West Line comprising 2 stations Pioneer and Joo Koon commenced passenger service.

Circle Line

On 28 May 2009, the 5.6 km of the Circle MRT Line has been opened from Bartley to Marymount. On 17 April 2010, another 11.1 km of the Circle Line from Bartley to Dhoby Ghaut commenced operation. On 8 October 2011, the remaining 16.6 km from Marymount to HarbourFront, marking the full completion of the line that took 10 years to complete.

History of the system map

1987 to 1996

A re-created old MRT system Map used from 1987–1996

The MRT was a very recent addition for Singapore and as such, the authorities wanted to keep the MRT map as easy to use for Singaporeans as possible. Hence, each direction of travel was colour coded in a different colour as though it were a line on its own. In that way, confusion in decision-making when taking a certain line in a certain direction would be reduced for passengers. However, this reduced the amount of colours available for new lines and was not in line with international practice.

Previously, each direction of travel on the MRT was denoted on system maps as a different colour.

• Northbound services were denoted in yellow (since been given to Circle line)
• Southbound services in red
• Eastbound services in green
• Westbound services in blue (since been given to the future Downtown line)
• Northbound Choa Chu Kang Branch Line services in khaki
• Southbound Choa Chu Kang Branch Line services in brown (Temporary colour for future Downtown line)

Each station was also assigned a unique alphanumeric code, with the alphabet indicating which part of the island the station lies at (North, East, West, Central, Marina Bay region or Choa Chu Kang Branch Line) & the numbers (in ascending order from the centre of the island) indicating which part of that region the station is located at.

• Stations from Bugis to Pasir Ris denoted by codes E1 to E12
• Stations from Tanjong Pagar to Boon Lay denoted by codes W1 to W12
• City Hall Station, Raffles Place Station & Marina Bay Station denoted as C2, C1 & M1 respectively
• Stations from Dhoby Ghaut to Yishun denoted by codes N1 to N12
• Stations from Bukit Batok to Choa Chu Kang denoted by codes B1 to B3

1996 to 30 July 2001

The colour and alphanumeric codes for each direction of travel remained unchanged, except that with the opening of the Woodlands Extension (connecting Yishun station to Choa Chu Kang station), the Jurong East – Choa Chu Kang Branch Line ceased to exist. As such, the formerly Northbound Choa Chu Kang Branch Line services in orange travelled southbound to Marina Bay & as such were denoted as red while the formerly Southbound Choa Chu Kang Branch Line services in brown originated from Marina Bay, hence having travelled northbound it was denoted as yellow. The alphanumeric codes for these stations were also replaced. Expo station which opened in 2001, was denoted by the code E13 for a short while.

The Bukit Panjang LRT opened in 1999 and was given the colors purple and orange to represent its direction of travel. Due to the alignment of the route, which was a loop track around Bukit Panjang New Town, the map was different. The stations were given the alphanumeric code A1 to A14, with numbering starting from Choa Chu Kang interchange and going anti-clockwise direction on the loop. The directional arrow on the shared service track (between stations A1 to A6) was split, half purple coloured and half orange coloured. From Bukit Panjang station, the orange arrows travelled in an anti-clockwise direction [(service B) via Petir] while the purple arrows travelled in a clockwise direction [(service A) via Senja]

31 July 2001 to date

Because of an expanding rail network, the MRT System Map could no longer afford to have each direction of travel represented by a different colour. Eventually, the map would run out of colours to use to represent each direction of travel. This was the main reason behind the revamp. Using the acclaimed London Underground Map as a reference, the MRT System Map was revamped, as announced by the then Minister for Transport and Communications, Mr Yeo Cheow Tong.

Colours were used to represent each line rather than each direction of travel, cutting the usage of colours by half and preserving other colours for future lines.

• Red for North South Line
• Green for East West Line
• Purple for North East Line
• Orange for Circle Line (formerly for North-bound train services on North South line)
• Blue for the future Downtown Line (formerly for West-bound train services on East West line)
• Grey for all LRT lines

The direction of travel was instead represented by numbers contained within a coloured circle located at the ends of each line, known as the destination number.

Destination Circle	Service	Destination
	East West Line services	Pasir Ris
	East West Line services	Joo Koon
	East West Line shuttle services	Changi Airport
	North South Line services	Jurong East
	North South Line services Circle Line peak hour alternate services Circle Line off-peak hour services	Marina Bay (double line terminus)
	North East Line services Circle Line services	HarbourFront (double line terminus)
	North East Line services	Punggol
	Circle Line peak hour alternate services Circle Line off-peak hour services	Dhoby Ghaut(Triple interchange station)
	Downtown Line services	Bugis Bukit Panjang
	Downtown Line services	Chinatown Expo
No number	Changi Airport Branch Line Circle Line off-peak hour services North South Line Short working trips East West Line Short working trips Circle Line Short working trips	Changi Airport Stadium Kranji, Marsiling, Woodlands, Yishun, Ang Mo Kio, Toa Payoh Aljunied, Outram Park, Tanah Merah Pasir Panjang, one-north, Caldecott, Tai Seng, Bartley, Mountbatten
	All LRT lines

Like before, each station was assigned a unique alphanumeric symbol. However under this revamped system map, the letter in each symbol denotes the line (rather than the region of Singapore the station was in) and the number increases in ascending order from East to West (East West Line open 12 December 1987), North to South (North South Line open 7 November 1987), South West to North East (North East Line open 20 June 2003), in an anti-clockwise direction (Circle Line open 28 May 2009) and in a clockwise direction from the North-west to the South-east (Downtown Line opening in 2013). Interchange stations will then have at least two codes. For example, HarbourFront will have two codes,  NE1  for the North East Line section and  CC29  for the Circle Line section.

History of station and train announcements

The on-board announcement system in every single SMRT train was introduced in 1994. Over time, however, sections of announcements were modified, and finally, the entire announcement system was changed in January 2008. The new announcement system features a new voice, and a new chime before each announcement.

1987 to 2008

From 1987 to 1994, there were no on-board announcements, except for Jurong East Interchange announcements. Drivers had to make announcements themselves, especially when approaching stations. However, the sound played before train doors close was already in existence around that time, in the form of a repeated two-tone chime that is sometimes played after the doors closing announcement when the doors fail to close.

From 1994 to 2008, the announcement system was very simple and featured to-the-point announcements. This is an example of a train's announcements between two stations.

(Chime Plays) Doors closing. (Buzzer sounds, doors close, and train departs)

(Chime Plays) Next Stop, Yio Chu Kang.

(When Approaching Station, Chime Plays) Yio Chu Kang. (Pause) Yio Chu Kang.

At interchange stations, there would be a suffix "Interchange" after the announcement of the station's name, and information on what trains to change to.

(When Approaching Station, Chime Plays) City Hall Interchange. Passengers going towards Bugis, Pasir Ris, or Changi Airport, please cross the platform and transfer to another train. City Hall Interchange.

At Jurong East station, because the North South Line ended in the middle platform before 27 May 2011, the announcement would announce the destinations a passenger might go to for either side the doors would open on, if on the North South Line:

(When Approaching Station, Chime Plays) Jurong East Interchange. This train terminates at this station. Passengers going towards City Hall, Pasir Ris, or Changi Airport, please cross the platform on the left and transfer to another train. Passengers going towards Chinese Garden, Lakeside, or Boon Lay, please cross the platform on the right and transfer to another train. Thank you for travelling with SMRT. Jurong East Interchange.

In 2002, the two-tone chime on the older trains was changed to the one that was used on the new C751B MRT trains.

In 2003, after the opening of the North East Line, Dhoby Ghaut and Outram Park became interchanges, and the announcement was along the lines of:

(Chime Plays) Next stop, Outram Park Interchange. Passengers going towards Harbourfront or Punggol, please alight at the next stop.

(When Approaching Station, Chime Plays) Outram Park Interchange. Passengers going towards Harbourfront or Punggol, please alight and transfer to the North East Line.

In 2007, an additional "Please mind the platform gap" announcement was made after the station's name was announced for the second time, much similar to the announcements made in SBS Transit's North East Line trains do.

The announcements were done by Juanita Melson. [1]

March 2008 to May 2011

In March 2008, the announcement system was revamped, and the voice making the announcement was also changed, when it was announced by the then Transport Minister, Mr Lim Siang Keat. The ding-dong two-tone chime was also changed to a deeper, longer, lower-pitched two-tone chime. The announcements were all changed, but somewhat followed the old system very closely.

(Chime Plays) Doors are closing! (Buzzer sounds, door closes and train departs.) (This announcement is also used on SMRT's newer wheelchair-accessible buses when the exit doors close, though the chime that is used in the buses is a single-tone chime as opposed to the MRT's double-tone chime.)

(Chime Plays) Next Station, Clementi. (Ordinary stations without irregular interchanging functions only)

(Chime Plays) Next Station, Dhoby Ghaut Interchange. (Pause) Passengers who are continuing their journey on the Circle Line or North East Line or Circle Line,please alight at the next station. (Irregular interchanges only).

(Chime Plays) If you see any suspicious-looking person or article, please inform our staff or press the emergency communication button located at the side of the train doors. | 如果您发现有任何行迹可疑的人物或任何遗留在车厢的可疑物品，请通知我们的职员或按车门旁边的紧急联络钮与我们通话。 | Jika anda ternampak seseorang atau benda yang mencurigakan, sila laporkannya kepada kakitangan kami atau tekan butang perhubungan kecemasan yang ada di tepi pintu kereta api. | நீங்கள் ஏதாவது சந்தேகத்திற்கிடமான-தேடும் நபர் அல்லது கட்டுரை பார்த்தால், எங்கள் ஊழியர்கள் தெரிவிக்க அல்லது ரயில் கதவுகள் ஓரத்தில் அமைந்துள்ளது அவசர தொடர்பு பொத்தானை அழுத்தவும், தயவு செய்து.

(When Approaching Station, Chime Plays) Redhill. (Pause)Redhill. (Elevated stations only)

(When Approaching Station, Chime Plays) Tanjong Pagar. (Pause) Tanjong Pagar. Please mind the platform gap. (Underground stations only)

At interchange stations, however, the 'change to another train' announcement is completely different from the old announcement system.

(When Approaching Station, Chime Plays) Jurong East Interchange. This train service terminates at this station, Passengers who are continuing their journey towards the city, Pasir Ris Or Changi Airport, please crossover to Platform B or C on the left. Passengers who are continuing their journey towards Joo Koon, please crossover to Platform F on the right. (Pause) Jurong East Interchange.

(When Approaching Station, Chime Plays) Jurong East Interchange. Passengers who are continuing their journey towards Woodlands or Ang Mo Kio, please proceed to the middle platform.(Pause) Jurong East Interchange.

(When Approaching Station, Chime Plays) Raffles Place Interchange. Passengers who are continuing their journey towards Orchard, Yishun or Woodlands, please proceed to Platform B. Raffles Place Interchange. Please mind the platform gap.

(When Approaching Station, Chime Plays) Dhoby Ghaut Interchange. Passengers who are continuing their journey on the Circle Line or North East Line, please alight. (Pause) Dhoby Ghaut Interchange. Please mind the platform gap.

(When Approaching Station, Chime Plays) Joo Koon. This train terminates its service at this station. All passengers please alight. Thank you for travelling with SMRT. (Pause) Joo Koon.

SMRT Lunchtime Xpress

(When Approaching Station, Chime Plays) Aljunied. (Pause) This train service terminates at this station. All passengers please alight. Passengers who are continuing their journey towards Pasir Ris or Changi Airport, please board the next train. (Pause) Aljunied. (For EWX)

(When Approaching Station, Chime Plays) Ang Mo Kio. (Pause) This train service terminates at this station. All passengers please alight. Passengers who are continuing their journey towards Woodlands or Jurong East Interchange, please board the next train. (Pause) Ang Mo Kio. (for NSX)

(When Departing Station, Chime Plays) Next Station, Bugis. This train service terminates at Outram Park Interchange.

Normal Departure

(When Departing Station, Chime Plays) Next Station, Admiralty.

Short Trips

(When Approaching station, Chime Plays) Yishun. (Pause) This train service terminates at this station. All passengers please alight. Thank you for travelling with SMRT. Passengers who are continuing their journey towards Woodlands or Jurong East Interchange, please wait for the next train.

May 2011 to date

The announcement system revamped again in 27 May 2011, this time in the announcement for transfers (highlighted in italics) had changed in a slower and simplified version, mostly after the new platform at Jurong East Station.

North South Line: (When Approaching platform D, Chime Plays) Jurong East Interchange. This train service terminates at this station. Passengers who are heading towards the city, Pasir Ris Or Changi Airport, please cross over to Platform C on the left. Passengers who are heading towards Joo Koon, please cross over to Platform F on the right. (Pause) Jurong East Interchange.

• STARIS:

<<<to Pasir Ris (Changes) to Joo Koon>>> (Changes consecutively)

(When Approaching platform A, Chime Plays) Jurong East Interchange. This train service terminates at this station. Passengers who are heading towards the city, Pasir Ris Or Changi Airport, please cross over to Platform B. Passengers who are heading towards Joo Koon, please cross over to Platform F. (Pause) Jurong East Interchange.

East West Line: (When Approaching Station, Chime Plays) Jurong East Interchange. Passengers who are heading towards Woodlands or Ang Mo Kio, please cross over to Platforms A or D (for Pasir Ris-bound trains)/ E (for Joo Koon-bound trains). (Pause) Jurong East Interchange.

But it's not only Jurong East station that has announcements changed.

Transfer details:

East West Line (Raffles Place (for Pasir Ris-bound trains)/ City Hall (for Joo Koon-bound trains) stations):

• (When Approaching Station, Chime Plays) Raffles Place Interchange. Passengers who are heading towards Orchard, Yishun or Woodlands, please cross over to Platform B (for Pasir Ris-bound trains)/ A (for Joo Koon-bound trains) on the right. Raffles Place Interchange. Please mind the platform gap.

North South Line (Marina Bay-bound trains):

• City Hall station

(When Approaching Station, Chime Plays) City Hall Interchange. Passengers who are heading towards Bugis, Pasir Ris or Changi Airport, please cross over to Platform D on the left. City Hall Interchange. Please mind the platform gap.

• Raffles Place station

(When Approaching Station, Chime Plays) Raffles Place Interchange. Passengers who are heading towards Tanjong Pagar or Joo Koon, please cross over to Platform C on the right. Raffles Place Interchange. Please mind the platform gap.

Tanah Merah station:

• East West Line:

(When Approaching Station, Chime Plays) Tanah Merah Interchange. Passengers who are heading towards Expo or Changi Airport, please cross over to the middle platform. (Pause) Tanah Merah Interchange.

• Changi Airport Extension Line:

(When Approaching Station, Chime Plays) Tanah Merah Interchange. This train service terminates at this station. Passengers who are heading towards the city or Joo Koon, please cross over to Platform B on the left. Passengers who are heading towards Pasir Ris, please cross over to Platform A on the right. (Pause) Tanah Merah Interchange.

• STARIS:

<<<to Joo Koon (Changes) to Pasir Ris>>> (Changes consecutively)

Announcements:

• No eating or drinking is allowed in stations or on trains. No eating or drinking is allowed in stations or on trains.
• This train will be crossing over to another track. For your safety, please hold on to your grabpoles or handgrips.

The current announcements are done by Miss Chan Hui Yuh on 20 March 2008.

20 June 2003 to date (for North East Line and Downtown Line only)

Doors closing. [Buzzer sounds, door closes and train departs]

For Normal Departure

(After Departing Station)
[Chime Plays] Next Station, Clarke Quay. 克拉码头

(Approached Station)
[Chime Plays] Clarke Quay Station. 克拉码头. Please mind the gap. (English) 请小心空隙 (Chinese) Berhati-hati di ruang platform. (Malay) ??? (Tamil) [Pauses] Please do not lean against the doors.

For Interchanges

Note: At interchange stations, the information only announces one time only.

(After Departing Station)
[Chime Plays] Next Station, Dhoby Ghaut Interchange. Passengers may alight and change to the North South Line and Circle Line. 多美歌

(Approached Station)
[Chime Plays] Dhoby Ghaut Station. 多美歌. Please mind the gap. (English) 请小心空隙 (Chinese) Berhati-hati di ruang platform. (Malay) ??? (Tamil).

NOTE: As terminals for North East Line and Downtown Line are interchanges, the announcement for one-line terminals will not be reflected.

For Terminals

(After Departing Station)
[Chime Plays] Next Station, Harbourfront Terminal. All passengers, please alight at the next station. Passengers may alight and change to the Circle Line. Thank you for travelling with SBS Transit. 港湾终点站

(Approached Station)
[Chime Plays] HarbourFront Terminal. 港湾终点站. Please mind the gap. (English) 请小心空隙 (Chinese) Berhati-hati di ruang platform. (Malay) ??? (Tamil). [Pauses] Please do not lean against the doors.

28 May 2009 to 13 January 2012 (Circle Line Only)

After the opening of Circle Line, Miss Chan made the similar announcements on the irregular interchanges as the previous version:

[Chime Plays] Doors are closing! [Buzzer sounds, door closes and train departs station]
There is a slightly different version of this announcement without the chime. The Circle Line version of the announcement also has a shorter buzzer duration before the train doors close.

For Normal Departure

(After Departing Station; Old version)
[Chime Plays] Please do not lean on the train doors. Next Station, Esplanade.

(After Departing Station; New version)
[Chime Plays] Please do not lean against the train doors. Next Station, Esplanade.

(Approached Station)
[Chime Plays] Esplanade [Pause until train stops] Esplanade. Please mind the platform gap.

Sometime around the opening of Circle Line section between Marymount and HarbourFront, the "Do not lean against train doors announcement" was removed, making the announcement almost similar to those on the North South Line and the East West Line.

For Interchanges

(After Departing Station)
[Chime Plays] Please do not lean against the train doors. Next Station, Buona Vista Interchange. Passengers who are continuing their journey on the East West Line, please alight at the next station.

[Chime Plays] If you see any suspicious looking person or article, please inform our staff or press the emergency call button located at the side of the train doors. | 如果您发现有任何行迹可疑的人物或任何遗留在车厢的可疑物品，请通知我们的职员或按车门旁边的紧急联络钮与我们通话。 | Jika anda ternampak seseorang atau benda yang mencurigakan, sila laporkannya kepada kakitangan kami atau tekan butang perhubungan kecemasan yang ada di tepi pintu keretapi. | (Tamil version)

(Approached Station)
[Chime Plays] Buona Vista Interchange. Passengers who are continuing their journey on the East West Line, please alight. [Pause until train stops] Buona Vista Interchange. Please mind the platform gap.

For Terminals

(After Departing Station; 2 Stations Before Terminal)
[Chime Plays] Next Station, Telok Blangah. This train service terminates at [Pauses] HarbourFront Interchange.

(After Departing Station; A Station Before Terminal)
[Chime Plays] Please do not lean against the train doors. Next Station, HarbourFront Interchange. This train service terminates at [Pauses] HarbourFront Interchange. Passengers who are continuing their journey on the North East Line, please alight at the next station.

Note: When train services approached terminals, the announcement of the station name will be repeated thrice instead of twice.
(Approached Station)
[Chime Plays] HarbourFront Interchange. This train service terminates at [Pauses] HarbourFront Interchange. Passengers who are continuing their journey on the North East Line, please alight. Thank you for travelling with SMRT. [Pause until train stops] HarbourFront Interchange. Please mind the platform gap.

14 January 2012 to date (Circle Line Only)

In January 2012, "Please do not lean on the train doors" was added again.

For Normal Departure

(After Departing Station; Latest version)
[Chime Plays] Please do not lean on the train doors. [Pauses] Next Station, Marymount.

If you see any suspicious looking person or article, please inform our staff or press the Emergency Call button located at the side of the train doors. | 如果您发现有任何行迹可疑的人物或任何遗留在车厢的可疑物品，请通知我们的职员或按车门旁边的紧急呼叫按钮与我们通话。 | Jika anda ternampak seseorang atau benda yang mencurigakan, sila laporkannya kepada kakitangan kami atau tekan Butang Perhubungan Kecemasan yang ada di tepi pintu keretapi. | (Tamil version)

(Approached Station)
[Chime Plays] Marymount. [Pause until train stops] Marymount. Please mind the platform gap.

For Interchanges

(After Departing Station)
[Chime Plays] Please do not lean on the train doors. [Pauses] Next Station, Buona Vista Interchange. Passengers who are continuing their journey on the East West Line, please alight at the next station.

(Approached Station)
[Chime Plays] Buona Vista Interchange. Passengers who are continuing their journey towards Pasir Ris or Joo Koon, please proceed to the East West Line. [Pause until train stops] Buona Vista Interchange. Please mind the platform gap.

For Terminals

(After Departing Station; 2 Stations Before Terminal)
[Chime Plays] Please do not lean on the train doors. [Pauses] Next Station, Telok Blangah. [Pauses] This train service terminates at [Pauses] HarbourFront Interchange.

(After Departing Station; A Station Before Terminal)
[Chime Plays] Please do not lean on the train doors. [Pauses] Next Station, HarbourFront Interchange. Passengers who are continuing their journey on the North East Line, please alight at the next station. [Pauses] This train service terminates at [Pauses] HarbourFront Interchange.

Note: When train services approached terminals, the announcement of the station name will be repeated thrice instead of twice.
(Approached Station)
[Chime Plays] HarbourFront Interchange. This train service terminates at [Pauses] HarbourFront Interchange. Passengers who are continuing their journey, please proceed to the North East Line. Thank you for travelling with SMRT. [Pause until train stops] HarbourFront Interchange. Please mind the platform gap.

History of the ticketing system

1987 to 2002

When the MRT opened in 1987, fares ranged from S$0.50 to S$1.10 in S$0.10 increments for all adult tickets, regardless of whether they were single-trip or stored-value tickets. Several discounted fares were available: senior citizens and permanent residents above the age of 60 could travel on a flat fare of S$0.50 during off-peak hours; children below the height of 1.2 metres and full-time students in primary, secondary, pre-university and vocational training (VITB) institutions paid a flat fare of S$0.30 at all times.

Magnetic strip plastic tickets were used, in various forms. Stored-value tickets were called farecards and came in three types: the blue farecard was issued to adults, the magenta farecard to senior citizens, and the red farecard to children. Single-trip forms of these tickets were retained at the faregates on exiting the paid area of a destination station. Monthly discounted tickets were available in four values: beige, pink, and purple tickets for primary and tertiary students, and full-time national servicemen came with a value of S$13, S$30 and S$36, respectively; the peach ticket was for secondary, pre-university and VITB students, costing S$17 each. These discounted tickets were valid for a month from the date of purchase, allowed up to four trips a day, and were non-transferable.

2002 to 2009

Main article: EZ-Link

The EZ-Link card is a contactless smartcard, initially based on Sony's FeliCa smartcard technology. The cards are mainly used for the payment of transportation fares, but may also be used for payment at selected retail outlets. Established in 2002, the technology was promoted as the means for speedier and more convenient transactions and as well as being an efficient method of reducing fare evasion, although there have been some cases of overcharging users. As a benchmark, fares range from S$0.70 to S$3.20 for adults, S$0.70 to S$1.35 for senior citizens, and S$0.40 to S$0.50 for student EZ-Link cards. Patrons using an EZ-Link card receive a discount for their journey, including a discount if they use a connecting bus after their MRT ride.

The General Ticketing Machines (GTMs) at each station which replaced the older ticketing machines, allow commuters to purchase additional credit to add to their EZ-Link cards or to purchase tickets for single trips. Fares for these single trip tickets are higher than those for EZ-Link cards. In addition, a S$1.00 refundable ticket deposit is charged for each Standard Ticket. This refund can be collected from any General Ticketing Machine so as long as the card is returned to the machine within 30 days of purchase. The card can also be deposited into a charity collection box, with the S$1 deposit going to charity. The rationale behind such a refundable deposit feature was that the smartcard technology contained within each Standard Ticket makes each one costly enough to necessitate the recycling of Standard Tickets. Since November 2007, external readers were installed on GTMs at stations operated by SMRT Corporation to address problems of card jamming in insert slots. The slots, however, remain in use for the purpose of refunding Standard Ticket deposits.

Concession fares are available for children, students, senior citizens and national servicemen. Students are given free personalised cards, complete with their photos, names and national identification numbers. Regardless of its type, each card is assigned a unique card ID that can be used to recover the card if lost. Transport operators have organised lotteries that are based on these card IDs. The Singapore Tourist Pass offers unlimited travel for tourists on Singapore's public transport system. For S$8 a day, tourists can take any number of rides on buses and trains operated by SBS Transit, SMRT Buses and SMRT Trains. The old EZ-Link card can be used up to September 2009 where the old EZ-Link card usage would be discontinued.

2009 to date

Main articles: CEPAS

On 26 August 2008, Land Transport Authority announced a two month trial of the new generation Contactless ePurse Application (CEPAS) card that was developed in-house. It is intended to standardize the technology of cashless payment, allowing for use on public transport, Electronic Road Pricing (ERP), everyday shopping and meals. The card has replaced this generation of EZ-Link cards in 2009 and aims to encourage competition by allowing up to four CEPAS card issuers. Mass replacement of the old Sony FeliCa cards to the new CEPAS cards went on at TransitLink Ticket offices and Singapore Post outlets till 7 October 2009.

Major Incidents

• December 15, 2011 – Train services disrupted, between 6.50pm to 12.15am (the next day), on NSL between Bishan and Marina Bay stations.

• December 17, 2011 - Train services disrupted, between 7.55am to 1.18pm, on NSL between Toa Payoh and Marina Bay stations.

The two train services that disrupted on the NSL that took place on 15 and 17 December 2011 caused major disruptions ever since SMRT started operation for 24 years.

• December 18, 2011 - Postponed opening hours of MRT services on NSL and EWL.

All MRT stations on the NSL and EWL were not opened due to perform checks on all trains and tracks. The train service will start at 10am instead. Free parallel bus services were available from 5.30am to 10am. However, as the checks were not completed, train services were delayed of up to two hours. Services on the EWL resumed. At 11am, while the NSL was resumed fully at 12.08pm.

Committee of Inquiry into December 2011 Breakdowns

In December 2011, the government commissioned a Committee of Inquiry into the state of breakdowns and disruptions of the train services. This was triggered by a seven-hour breakdown affecting 94,000 commuters on 17 December 2011 and another one earlier on 15 December 2011, both on the North-South Line.The committee is headed by Tan Siong Thye, Chief District Judge of the Subordinate Courts and the two other committee members are Professor Lim Mong King from the School of Mechanical & Aerospace Engineering at Nanyang Technological University and Mr Soh Wai Wah, Director of Prisons.